--- title: UserGuiding Reviews meta_title: 'UserGuiding Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 772 reviews by the users' company size, role or industry to find out how UserGuiding works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 772 scale: '5' date_modified: '2026-08-14' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # UserGuiding Reviews **Vendor:** UserGuiding **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.7/5.0 **Total Reviews:** 772 ## About UserGuiding UserGuiding is a no-code product adoption platform for teams who need users to reach value on their own, without a support ticket or a training call. You build in-app guidance inside your own product using a visual editor and a Chrome extension, with no engineering ticket. Interactive guides and walkthroughs, onboarding checklists, tooltips, hotspots, banners and announcement modals, each targeted to segments you define from user attributes and events. One platform for the whole adoption loop. Onboard users, see where they stall, ask them why, collect what they want built next, show them what you committed to, then announce it in-app when it ships. Self-serve help: a standalone multilingual Knowledge Base, a Resource Center widget inside your product, and an AI Assistant that answers your users' questions conversationally from your own content. Deflect tickets without adding headcount. Feedback and evidence: in-app surveys and NPS targeted to the right users at the right moment, analytics on every guide, checklist and survey, and Session Replay to see exactly where users stall. Custom Alerts flag a material that stops performing, instead of you finding out at the monthly review. Feature requests and public roadmap: your users submit ideas inside your product and vote on each other's. Everything lands in an inbox you approve before anything goes public. What you pick moves onto a public roadmap in status columns you name yourself, and when it ships it becomes an update post on the same page the request started on. AI-native access: UserGuiding ships an MCP server, so you can query your own adoption data straight from Claude, Cursor or any MCP client rather than exporting spreadsheets. The 1:1 onboarding program: twelve weeks, one hour a week, someone from our team on a call with yours, building in your account instead of handing you a plan. Each session takes one piece of your user journey and gets something live. UserGuiding is the only product adoption platform that includes a weekly 1:1 onboarding program at no additional fee. Everywhere else, hands-on implementation is a paid services engagement or reserved for enterprise contracts. You can see what UserGuiding costs without booking a call. Plans start at $174 per month billed annually. Enterprise adds SAML SSO, activity logs, migration support, and SOC 2, GDPR and HIPAA compliance. More than 1,000 companies use UserGuiding, which holds 4.7 stars across 772 G2 reviews, most often praised for how quickly it goes live. ## UserGuiding Pros & Cons **What users like:** - Users value the **ease of use** of UserGuiding, enjoying its intuitive interface and supportive assistance during onboarding. (126 reviews) - Users value the **exceptional customer support** from UserGuiding, offering quick responses and helpful assistance throughout the process. (78 reviews) - Users value the **easy setup** of UserGuiding, allowing quick onboarding and efficient use for customer engagement. (66 reviews) - Users love the **intuitive interface** of UserGuiding, enabling quick understanding and implementation of new features efficiently. (60 reviews) - Users value the **helpful onboarding experience** of UserGuiding, enhancing customer service and boosting business success. (58 reviews) - Users value the **ease of implementation** in UserGuiding, enhancing customer engagement and feature adoption efficiently. (52 reviews) - Easy Implementation (43 reviews) - Customization (33 reviews) - Integrations (31 reviews) - Easy Integrations (29 reviews) **What users dislike:** - Users find the **limited customization** options frustrating, requiring additional code changes for tailored features. (28 reviews) - Users express a need for **more comprehensive customization features** and better analytics within UserGuiding's offerings. (17 reviews) - Users note the **limitations of mobile app support** , which hampers the overall functionality and effectiveness of the service. (17 reviews) - Users find the **learning curve steep** , especially with customization and language barriers, affecting initial setup experience. (16 reviews) - Users face **editing difficulties** with UserGuiding, struggling with lag and navigation issues during content updates. (14 reviews) - Users find **limited design and targeting options** in UserGuiding, hindering flexibility and usability for their needs. (14 reviews) - Limitations (13 reviews) - Users find UserGuiding to be **expensive** , especially when needing advanced features and bulk editing capabilities. (11 reviews) - Slow Performance (11 reviews) - Users report **software bugs** such as page crashes and display glitches that disrupt their overall experience. (11 reviews) ## UserGuiding Reviews ### 1. UserGuiding really improves our in-app training **Rating:** 4.0/5.0 stars **Reviewed by:** Matt F. | VP TopLeft, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2025 **What do you like best about UserGuiding?** We use the in-app training checklists, help bubbles, and NPS prompts. Those things work great. We like that the content can be changed from their app, without having to bug our app developers. **What do you dislike about UserGuiding?** Some features are restricted in the lower plans that make it harder to use, such as number of domains and customization. We are in the middle of a large rebrand so having only 1 customized theme means we can't use UserGuiding for both the old and new at the same time. **What problems is UserGuiding solving and how is that benefiting you?** We want to offer in-app help and training to support our users, especially new users. But we don't want to have that all defined in the app where it requires a lot of work and time to change it. With UserGuiding we can have context-dependent help text, and guides and training checklists, all without making any changes in our app. ### 2. Effortless Onboarding Creation with Intuitive UI and Powerful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine L. | Adminstrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2025 **What do you like best about UserGuiding?** UserGuiding makes it incredibly easy to create product tours and onboarding flows without needing engineering resources. We can ship guides, tooltips, and walkthroughs within minutes, and the UI is intuitive enough that non-technical team members can build onboarding experiences confidently. The analytics also help us understand where users drop off and improve our adoption flows. **What do you dislike about UserGuiding?** Sometimes the customization options feel limited, especially when trying to match very specific branding or layouts. There are also moments when the editor feels a bit laggy, especially with more complex flows. It would be great to have more flexibility and styling control without using custom CSS. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding helped us reduce the amount of time and effort needed to onboard new users into our product. Before this, onboarding required manual guidance and documentation that users often skipped. With UserGuiding, we can walk users through features step-by-step directly in the app, which improved activation and reduced support questions. It allows us to update onboarding flows quickly without needing developer involvement, so our team can iterate and launch improvements fast. ### 3. Simple and Effective Tool for User Onboarding and Product Tours **Rating:** 4.5/5.0 stars **Reviewed by:** deneth p. | Product Development Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2025 **What do you like best about UserGuiding?** What I like best about UserGuiding is how easy it is to create interactive onboarding flows, product tours, and tooltips without needing coding knowledge. It helps guide new users through features step by step, which improves adoption and reduces the number of support tickets. The drag-and-drop interface is straightforward, and the analytics feature makes it easy to measure how effective the guides are. Overall, it’s a great solution for improving user experience. **What do you dislike about UserGuiding?** Although the tool is very useful, it can sometimes feel limited in customization compared to more advanced platforms. The design options for tooltips and walkthroughs could be more flexible to match brand guidelines. Also, if you’re working with a very complex product, setting up multiple guides can become a bit time-consuming. More integrations with third-party apps would also be a big plus. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding solves the problem of onboarding new users effectively and reducing confusion when using a product. It provides step-by-step guides, tooltips, and interactive walkthroughs that help users understand features quickly without relying heavily on support. This improves user adoption, reduces support tickets, and ensures a smoother experience for both new and existing users, ultimately saving time and increasing satisfaction. ### 4. User-friendly tool for creating effective product walkthroughs and onboarding guides **Rating:** 4.5/5.0 stars **Reviewed by:** Sidath P. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about UserGuiding?** The no-code builder is the standout feature. It allows anyone, regardless of technical background, to build polished product walkthroughs quickly. I especially like the personalization and segmentation options, which let us show the right guides to the right users at the right time. The analytics also provide a clear view of how users interact with the guides. **What do you dislike about UserGuiding?** While the platform is excellent overall, there are a few areas for improvement. The customization options for design could be more flexible, as they sometimes feel limited compared to custom-coded solutions. The reporting dashboard is helpful, but could benefit from more advanced filtering and exporting options. Additionally, pricing can be a bit high for smaller teams or startups. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding is helping us simplify the onboarding process for new users, which used to require a lot of manual support and training resources. By creating step-by-step product tours, checklists, and in-app messages, we’ve reduced the learning curve for our platform and improved user engagement. This has also cut down on repetitive support queries, saving time for both our customer success and product teams. ### 5. Quick and Easy Implementation with Robust Features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2025 **What do you like best about UserGuiding?** UserGuiding offers a fast and straightforward solution for implementing user guides, product updates, knowledge bases, user surveys, and other engagement tools within your online application. Integrating it into our existing web-based app was simple—just by adding their JavaScript snippet to our site. After setup, enabling any of their engagement features through the web portal was both easy and efficient. The built-in tracking tools provide immediate insights into how users interact with your content, making it a valuable resource for daily use. I also found their customer support to be very responsive and attentive, always addressing my concerns promptly and following up to ensure everything was resolved. **What do you dislike about UserGuiding?** While the system does provide theme and branding customization options to help you align the appearance of its components with your website, I find that these customization features could be more comprehensive. For example, there is currently no way to fully customize Product Updates or Knowledge Base posts and articles. Additionally, I would appreciate it if the access control feature—which lets you set posts and articles as private or public—were included in all pricing plans, rather than being limited to the higher-tier options. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding is enabling us to quickly implement user guides that help our users navigate and get the most out of our software. It also lets us efficiently track how users are adopting new features. The capability to rapidly deploy product update announcements and knowledge base articles ensures that both our users and our documentation remain current and up-to-date. ### 6. Excellent Ease and Functionality, but the Cost Can Be High **Rating:** 4.5/5.0 stars **Reviewed by:** Suelen R. | Product Designer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about UserGuiding?** I use UserGuiding for the company's platform onboarding, surveys, and launching new features, and I really like how it speeds up the process compared to front-end development, which would be very time-consuming. Additionally, the surveys have excellent visualization, with response rates that surpass those of a common form, like Google Forms. I love the platform's ease of use; it's simple to understand how to perform each task within UserGuiding, which greatly facilitates learning for new employees. The support offered is extremely fast; every time I needed assistance, I sent an email to the customer success manager, and he was always very helpful, resolving everything quickly and efficiently. I also greatly appreciate the number of features available in UserGuiding, which include guides, hotspots, surveys, segment creation, and setting limits for user presentation. The ease of initial setup is remarkable, allowing for quick application to products. **What do you dislike about UserGuiding?** The cost is quite high, equivalent to a monthly employee's salary. We have already considered the possibility of hiring an employee to create guides and conduct research within our product with the amount we pay for UserGuiding. **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to accelerate onboarding and launches. It simplifies the process that would be time-consuming on the front-end. The surveys have good visualization and provide better insights than forms. The product is easy to use, comprehensive, and customer support is efficient. ### 7. Effortless Onboarding, Budget-Friendly Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea E. | Senior Product Manager, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about UserGuiding?** I love how UserGuiding effectively facilitates the onboarding of new users and raises awareness of new features, ensuring that our platform members have a smooth journey. It enables my customer service and support team to resolve user issues without needing engineering intervention, thus enhancing operational efficiency. The tool provides valuable user behavior data and survey insights, enabling us to gather impromptu feedback when necessary. I appreciate its easy installation and user-friendly nature, making it accessible for a small team like ours. The reasonable pricing structure has significantly reduced our software costs and administrative overhead. Integrating well with other software, UserGuiding allowed us to implement additional tools tailored to our specific needs, which collectively resulted in saving $14,000 annually. These integrations and the division of administrative responsibilities are particularly beneficial because, despite some feature overlaps, they allow the support team to use it as a dedicated tool for guiding users through friction points. Overall, UserGuiding has a low initial setup time, a cost-effective structure, and the necessary functionality to support our team's needs effectively. I switched from Pendo to UserGuiding primarily due to cost considerations, as Pendo did not meet our needs efficiently and required excessive administrative effort. UserGuiding is the perfect fit, offering the features we need at a fraction of the cost and administrative complexity. Therefore, I am very likely to recommend UserGuiding, rating it a 9 on the recommendation scale. **What do you dislike about UserGuiding?** UserGuiding is limited in its survey capacity, which requires me to use another tool for collecting longer, paid user feedback. Additionally, the user interface feels a bit chunky when used within our native platform. I would prefer surveys that can be easily embedded in emails and more customization options for embedding within native applications. **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to streamline user onboarding, improve user journey, and handle support issues without engineering help, enabling cost savings and reducing our admin overhead. It integrates well with our tools, aiding in gathering feedback and analyzing user behavior. ### 8. Flexible Tool for Enhancing User Experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle C. **Reviewed Date:** November 07, 2025 **What do you like best about UserGuiding?** I appreciate how UserGuiding is both flexible and easy to use. It allows me to select specific elements and triggers on our site, providing confidence in what customers experience. The ability to make quick decisions and create guides without interrupting my other responsibilities makes it an invaluable tool in my toolkit. This tool has seamlessly increased our engagement KPIs by enabling us to guide users along the optimal path with minimal team resources, which is critical for our small team. Additionally, the initial setup of UserGuiding was very easy, further enhancing its usability and accessibility. **What do you dislike about UserGuiding?** I wish there was a bit more flexibility in what the guides can do without having to dig into JavaScript. It would be great if I could change the guide steps based on what was entered in a text box, for example. **What problems is UserGuiding solving and how is that benefiting you?** I use UserGuiding to boost product engagement by guiding customers optimally, which increases our KPIs. It's easy to use and flexible, enabling quick decisions without redesigning our product, crucial for our small team. ### 9. Straightforward and flexible **Rating:** 5.0/5.0 stars **Reviewed by:** Jason H. | CEO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about UserGuiding?** It has what we're looking for in terms of user onboarding, information banners, etc. Many of the other platforms include all kinds of other features that we really didn't need, so for our application the features it hits the mark. **What do you dislike about UserGuiding?** Getting basics working was super easy but custom triggers were a little tricky to set up ans required code changes on our side. Additional customization will require more code changes. Some % of users still don't see the guides. **What problems is UserGuiding solving and how is that benefiting you?** We primarily use it for user onboarding and calling out new features within our UI, as well as promoting other features or events like webinars. ### 10. User-friendly tool and Solution-oriented support team **Rating:** 5.0/5.0 stars **Reviewed by:** Beril . | Customer success manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about UserGuiding?** I have been using UserGuiding so actively and they are so user-friendly and solution-oriented, making it easy to navigate and implement. The support team is highly responsive, providing quick and efficient results. Additionally, whenever I had a question, I received very fast and helpful support, which made the experience even better. We were able to go live in approximately two months. **What do you dislike about UserGuiding?** Overall, my experience has been great, but it would be even better if we had more flexibility in customizing the shape and design of the guide steps. **What problems is UserGuiding solving and how is that benefiting you?** We implemented it to help our users understand the our platform more easily and to track their progress, and it has been useful for us in this regard. ### 11. Platform and support efficient and that resolve our problems **Rating:** 5.0/5.0 stars **Reviewed by:** Elivelton P. | CRM Analyst, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2024 **What do you like best about UserGuiding?** Easy way to solve small ux problems, with fews clicks you can published a experience. And the best customer support of the niche. **What do you dislike about UserGuiding?** I missed more interactions with elements. It´s a little frustrating when you need more customization. **What problems is UserGuiding solving and how is that benefiting you?** It was relatively easy to implement. Eaching their help desk is incredibly easy and that is a strength. The biggest benefit is the gain in touchpoints with my clients. ### 12. An Efficient Onboarding Tool for Better User Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Onur N. | Customer Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about UserGuiding?** UserGuiding for me is a a powerful and user-friendly tool that makes onboarding and user engagement seamless, even for non-technical teams. One of its advantages is its no-code setup, allowing me and my colleagues to create interactive product tours and onboarding checklists without needing developer resources. The drag-and-drop interface is very intuitive, making it easy to design and implement guides tailored to different user needs. Another highlight for us is its customization and segmentation features, which let me personalize onboarding experiences based on user behavior. This ensures that new users receive relevant guidance, improving retention and reducing churn. Additionally, UserGuiding’s analytics provide valuable insights into how users interact with the guides, helping businesses optimize their onboarding flows and identify areas for improvement. **What do you dislike about UserGuiding?** UserGuiding can sometimes feel limited in customization, especially when compared to more advanced onboarding tools. Additionally, the performance can be inconsistent, with occasional lag or slow loading times affecting the user experience. Which does not appear regularly **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding helps us to solve the problem of inefficient customer self-service by enabling us to create interactive guides, tooltips, and onboarding flows that empower our customers to find answers on their own. This reduces reliance on customer support, decreases ticket volume, and improves customer satisfaction by providing real-time, in-app assistance exactly when and where our customers need it. ### 13. Accessible, flexible platform for FTUEs and in-app notifications **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about UserGuiding?** Easy to learn how to use and get up to speed on basic functionality **What do you dislike about UserGuiding?** There are limits to the customizations available, so the ultimate visual design of the elements displayed in our app is dictated by the controls available in their WYSIWYG editor. **What problems is UserGuiding solving and how is that benefiting you?** We're using UserGuiding for platform adoption via a FTUE checklist, and we also use UserGuiding to show timely notifications about webinars, user research outreach, and new features. ### 14. Powerful and easy to use onboarding tool **Rating:** 4.5/5.0 stars **Reviewed by:** Facundo G. | Product Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about UserGuiding?** Once integrated into your website it is extremely easy to use. The creation of new guides or hotspots can be done completely by the functional team, marketing or designers, without the need for intervention from the technical team. It also has tools to track user actions which are basic but for simple use cases are useful. In addition, the online support is very fast and effective. **What do you dislike about UserGuiding?** The license is expensive if you are still not sure it is the tool you need. The surveys are useful but the amount available is very limited. **What problems is UserGuiding solving and how is that benefiting you?** We use userguiding to quickly teach users how to interact with our platform through guides or hotspots that indicate key functionalities. It also allows me to implement direct access to the Knowledge Base, customized for each user profile. I also use it for general in-app communication and product research. ### 15. Usability and Support cannot be beat **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2024 **What do you like best about UserGuiding?** What I like the most about UserGuiding is how easy it has been for our team to get up and running. The visual builder has been a game-changer for my team. No more trying to figure out complex coding or css. It is easy and quick to preview and edit on-the-fly and then publish for our members. **What do you dislike about UserGuiding?** We are still exploring all that UserGuiding has to offer, and the least favorite item if I am forced to come up with something, is our restrictions on User Segmentation. While segmentation is absolutely doable, the level of granularity we would need for our business is a bit of a speed hump for us. **What problems is UserGuiding solving and how is that benefiting you?** One-stop shop for our members to access as much Educational content as we can provide. Ability for the members to search on their own and try and get as much as possible while staying on our SaaS platform before having to reach out to a Customer Support agent. We want to continue to foster engagement with our tools by keeping them on the Platform as much as possible as they are learning. ### 16. More features and more intuitive than Chameleon. **Rating:** 4.0/5.0 stars **Reviewed by:** Claudio G. | Product Design Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2024 **What do you like best about UserGuiding?** From the start, have consultants based in Brazil turned the onboarding experience esier and gave us more confidence to move foward. Beyound that, the plataform exceeded my expectations with the onboarding personalization for different kind of users and also new features like the AI Chatbot that gave me the feeling that Userguiding is always improving the product and also the user experience. **What do you dislike about UserGuiding?** I don't have to much complaints for the product at the moment but the limit of users was a problem because even "viewer users" is limited and i couldn't give visibility for some areas that was interest to understand better how Userguiding works. **What problems is UserGuiding solving and how is that benefiting you?** Userguiding was a nice way to increase operational efficiency and autonomy because the Product team don't depend of our Tech team anymore to create onboarding aways that we're a launching a new feature, for exemple. Beyound that, the report tools help us to implement and give more visibility for the leadership of the UX Metrics. ### 17. An intuitive and effective tool to create interactive product guides **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about UserGuiding?** How easy it is to create step-by-step tours and onboarding flows without any coding knowledge. The interface is very intuitive, and it allows you to customize each guide for different user profiles or product sections. The analytics feature is also very helpful to understand which steps work best and where users might face friction. **What do you dislike about UserGuiding?** Sometimes, the customization options for styling the guides feel a bit limited compared to fully custom-built solutions. Also, loading times can occasionally be slower when editing multiple guides at once. Still, these are minor issues compared to the overall value the tool provides. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding helps us onboard new users directly inside our platform, without needing separate training sessions or documentation. It allows us to guide customers step by step through our Manager’s features, ensuring they understand how to use the product effectively from day one. This has reduced support tickets, improved user engagement, and helped new clients reach their “aha” moment much faster. It’s also easy for our team to update or add new guides whenever we release new features, keeping the onboarding process always up to date. ### 18. Easy to use and comprehensive platform, helped us drive adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Rishivansh P. | Customer Success, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about UserGuiding?** The fact that it is very easy to get started, make edits, highlight stuff that can help the users use our platform very seamlessly. To add to that, the support is amazing, really helpful and accomodative. **What do you dislike about UserGuiding?** I wish a little bit more customization could be available, there are plenty today, just a little bit more to fit perfectly to our theme and expectations. **What problems is UserGuiding solving and how is that benefiting you?** They are making it easy to drive platform adoption. We are enabling many of the features and seeing the results. ### 19. Excellent tool that is relatively easy to set up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about UserGuiding?** It solves multiple usecases for us - product walkthroughs, chatbot, integrated knowledge base and surveys. Their customer support is extremely responsive and works with us like a partner to help us get up and running. **What do you dislike about UserGuiding?** It would be good to have more customization options **What problems is UserGuiding solving and how is that benefiting you?** It helps us create product walkthroughs and a chatbot that integrates with our knowledge base, which is helpful to drive product adoption. The survey option is also neat, and we like having all these functionalities within one tool. ### 20. Very very useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about UserGuiding?** I like the ease of use and the number of possibilities available for helping our users in the onboarding process, and when we release new features. It is very common to see new users struggling to find their way through a new portal, and Userguiding is a top-notch helper to make their life easy. Can't see the future of our business without this tool. **What do you dislike about UserGuiding?** Despite the amount of features and helpfulness, some are not as flexible as we needed. **What problems is UserGuiding solving and how is that benefiting you?** Help users understand how to use our LMS. ### 21. Easy OnBoarding Platform- UserGuiding **Rating:** 5.0/5.0 stars **Reviewed by:** Nigel G. | VP of Client Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about UserGuiding?** It is very easy to use, it has an intuitive UX/UI which makes it very easy to use from the start. **What do you dislike about UserGuiding?** So far there is not much I don't like UserGuiding, but I would like more ablity to customize some features. **What problems is UserGuiding solving and how is that benefiting you?** We got UserGuiding to help reduce the number customer calls. So, the main purpose is managing our Welcome Center and Help desk. Theinteractive onboarding and help features can guide users through common issues and processes, minimizing the need for direct support. ### 22. UserGuiding helped us to implementing user onboardings and highlight new features **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno S. | UX Designer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about UserGuiding?** The fact that the tool are low code helped us implement easy user onboarding guides, helping our user navigate in our solution. We also use UserGuiding to highlight new features. The fact that we can track every interaction, observing the completion rate is really useful. Besides, the customer support team is excellent **What do you dislike about UserGuiding?** Some filter options are showing errors and the limited number of surveys avaliable on our plan are a few of the limitations. **What problems is UserGuiding solving and how is that benefiting you?** Users onboarding, feature adoption and NPS metrics. ### 23. One of the best options **Rating:** 5.0/5.0 stars **Reviewed by:** Amir K. | Co-founder and Chief Product Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about UserGuiding?** Was researching through a few options which would allow us to quickly ramp up both documentations and in-app site walkthroughs - easy to use - Clear - Nice features - Nice customer support - Easy integration **What do you dislike about UserGuiding?** - Needs a more comprehensive support in the text editor - Needs a more customization support when coming to theming ability **What problems is UserGuiding solving and how is that benefiting you?** - Being able to quickly ramp up service documentation - Allowing in-app workthroughs and guides to on-board new customers - Product announcement platform ### 24. User-friendly tool for creating in-app user experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2025 **What do you like best about UserGuiding?** The navigation is straightforward and easy to understand for new users. Support team is very responsive. **What do you dislike about UserGuiding?** The guide probably doesn't show if there's an ad block in the user's browser. There are some minor limitations when it comes to customization. Sometimes there's an issue with the browser extension that you need to reinstall and restart the extension and the browser. **What problems is UserGuiding solving and how is that benefiting you?** Userguiding creates a better in-app user experience to guide new users through the platform. It helps us improve our user engagement, especially during the acquisition stage of the funnel. ### 25. Great tool to supplement workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about UserGuiding?** Easy UI, easy to setup basic tools to get up and running **What do you dislike about UserGuiding?** Wish there was more flexibility in customizing to how we'd like **What problems is UserGuiding solving and how is that benefiting you?** Implementing how-tos, survys ### 26. Best price-value in the guiding space **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about UserGuiding?** best price-value for what the software can do. Its really good to get started **What do you dislike about UserGuiding?** I dont like that sometimes its hard to design it really nice that it fits into the existing design **What problems is UserGuiding solving and how is that benefiting you?** Customer self service, self onboarding ### 27. Analyzing usage with userguiding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2025 **What do you like best about UserGuiding?** The easiness of analysing behaviour and track users **What do you dislike about UserGuiding?** Could be a bit frustrating about the, sometimes, lack of flexibility when creating guides etc. **What problems is UserGuiding solving and how is that benefiting you?** Check users usage and create guides/tool tips for our users ## UserGuiding Discussions - [Are there adoption tools for products that change often?](https://www.g2.com/discussions/are-there-adoption-tools-for-products-that-change-often) - 1 comment, 1 upvote - [RTL support](https://www.g2.com/discussions/34724-rtl-support) - 2 comments, 1 upvote - [What is UserGuiding used for?](https://www.g2.com/discussions/what-is-userguiding-used-for) - 1 comment - [View UserGuiding pricing details and edition comparison](https://www.g2.com/products/userguiding/reviews?filters%5Bsentiment_snippet%5D=1835111&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+17%3A28%3A36+-0500&secure%5Bsession_id%5D=d77c4a32-92ec-48fb-94cc-22a2caca5b12&secure%5Btoken%5D=91b4733bdcc9ee8986937f926d460c60727bc360bf66f88a43953da112d216f4&format=llm_user) ## UserGuiding Integrations - [Confience](https://www.g2.com/products/confience/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [Hivel](https://www.g2.com/products/hivel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## UserGuiding Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **User Analysis** - Survey Implementation - Data Analysis - Real-Time Data - Real-Time Notifications **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics - Reporting/Analytics - Visual Analytics - Real-Time Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance - Contextual Guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning - Asynchronous Learning - Blended Learning - Self-paced Learning **Additional Functionality** - Customer Experience Management - Generative AI - Workflow Management - AI Copilot - Task Management - Progress Tracking - Alerts/Notifications - In-App Training - Behavior Tracking - Gamification - Knowledge Base Management - Audience Targeting - Customizable Fields - Reporting & Statistics - Customizable Reports - Performance Metrics - Launch Management - Content Library - API - User Onboarding - Customizable Branding - Event Triggered Actions - Engagement Tracking - Self Service Portal - Data Quality Control - Data Import/Export - Employee Onboarding - Self Service Tools - Survey/Poll Management - Learning Management - Content Management - Customizable Templates - Interactive Content - Activity Tracking - Activity Dashboard - Monitoring - Training Management - Communication Management - Surveys & Feedback - Content Creation ## Top UserGuiding Alternatives - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.5/5.0 (538 reviews) - [Userflow](https://www.g2.com/products/userflow/reviews) - 4.8/5.0 (125 reviews) - [Product Fruits](https://www.g2.com/products/product-fruits/reviews) - 4.7/5.0 (243 reviews)