UserGuiding Reviews & Product Details

The Chrome extension allowing you to place the guides/hotspots, etc. onto your website visually before it's actually published. Very intuitive and easy to figure out.

Their support is also top-notch. Any and all questions we had technically were handled with cheer and enthusiasm. Highly recommend these guys. Review collected by and hosted on G2.com.

There are a few little things here and there I'd like to be able to customize more, but I know there has to be a balance between keeping the software streamlined v. bloating with too many options or choices. Review collected by and hosted on G2.com.

We can make sure users have adopted the product and are using it with engaging content created in UserGuiding. Review collected by and hosted on G2.com.

Along with NPS surveys, we would like to see open-ended surveys that could pop-up after walkthroughs. Review collected by and hosted on G2.com.

I'm so impressed with how there is zero coding or technical skills required to setup a sophisticated onboarding flow. All I had to do was install a Chrome extension and the tool worked on my website. The product is deep with features including checklists, confirm boxes, goal tracking and reporting. But the thing that got me over the edge was that my product team could build out various onboarding flows until we were satisfied, then go to my dev team to drop it in the site, which was easy. Review collected by and hosted on G2.com.

It felt a bit overwhelming at first. There are a ton of features and possibilities. For creative people like product managers or marketers, the product leaves a lot to your imagination. So that might be a lot for some users to take on at first. But they also have great support lots of help documents and best practices to get the ball rolling. Review collected by and hosted on G2.com.

I love that UserGuiding is a simple product that helps you achieve a lot within a short time period, at an affordable price. Review collected by and hosted on G2.com.

It was a let-down to see UserGuiding didn’t work on mobile devices, but the pros outweigh the cons. Review collected by and hosted on G2.com.

Onboarding checklists are perfect for progressing users through key points in the user journey when used with user guides Review collected by and hosted on G2.com.

We’ve had to add another tool to our stack for mobile tours because UserGuiding doesn’t support mobile devices. We would have them in UserGuiding too if it did. Review collected by and hosted on G2.com.

The way interactive product tours are integrated into the self-help centers of UserGuiding. Review collected by and hosted on G2.com.

Self-help centers and checklists could have different templates for more customization. Review collected by and hosted on G2.com.

I love how different elements can be combined to create unique user guides. Review collected by and hosted on G2.com.

This product definitely needs time-triggering for guides. It would be great to be able to push guides to inactive/stuck users. Review collected by and hosted on G2.com.

Unlimited possibilities for creating user onboarding experiences. Various features. Review collected by and hosted on G2.com.

It can get a bit messy if you create a lot of guides. Review collected by and hosted on G2.com.

UserGuiding has all the features I need for a well-designed user onboarding experience. Different features like tooltips and product tours and checklists can be combined to generate a complete onboarding. Review collected by and hosted on G2.com.

We’ve encountered occasional bugs in our dashboard but the support team was very helpful. Review collected by and hosted on G2.com.

It completely removed the developers out of the user onboarding process for us. Our product is also a no-code solution so seeing another business adopt the no-code as the fundamental of their product was really great. Review collected by and hosted on G2.com.

When we first signed up, we were looking for a particular integration which they were lacking. Recently, they've invited us to participate in beta testing for it and it works just fine now. Review collected by and hosted on G2.com.

The team at Userguiding are incredibly helpful for implementation. Review collected by and hosted on G2.com.

Fixed pricing model - it's not that bad, I just wish it was based on how much usage my clients made of it. Review collected by and hosted on G2.com.

UserGuiding is great for increasing user engagement in-product. We use it to introduce new features and highlight UI elements. Review collected by and hosted on G2.com.

I would repine about the simplicity of the Analytics dashboard, but they’ve recently introduced a much more complex version so I’m pretty satisfied with UserGuiding. Review collected by and hosted on G2.com.

Very easy to deploy and hardly requires any technical input. We’ve seen improvements shortly after introducing user guides into our product. Review collected by and hosted on G2.com.

Wish we could work UserGuiding for our mobile products (looking for a mobile add-on) Review collected by and hosted on G2.com.

The product offering is appealing, but it doesn’t work Review collected by and hosted on G2.com.

Installation of the UserGuiding widget creates a conflict with any JavaScript minification. It generates JavaScript errors and breaks the whole user experience. The support team is clueless and unresponsive. Review collected by and hosted on G2.com.

UserGuiding has roughly cut our user training processes in half, for both employees and customers. We’re able to easily create guides and checklists without the need for developers Review collected by and hosted on G2.com.

I think even more customization options for materials could be added to the product. Review collected by and hosted on G2.com.

It's extremely simple to create product introductions and there are valuable features such as checklists and segmentation to support user training. Review collected by and hosted on G2.com.

Customization is pretty good but it’d be much better if there were more options. Review collected by and hosted on G2.com.

The product tours and hotspots actually improved our UX, also their support department helps us anytime we need. Review collected by and hosted on G2.com.

We rarely experience any problems with the tool, but support is always there for us. Review collected by and hosted on G2.com.

The product is so easy-to-use and we are able to create whole onboardings with minimal effort. Review collected by and hosted on G2.com.

If an end-user leaves a walkthrough, they have to start from scratch. It would be great if there was a “Continue” option. Review collected by and hosted on G2.com.

Interactive product tours are a delight for those looking to teach the product, also hotspots look beautiful on our dashboard. Review collected by and hosted on G2.com.

Everything is perfect for now. I have no complain about it. Review collected by and hosted on G2.com.

UserGuiding is the best tool that we have used so far for new feature introduction, as well as user onboarding. The tool is highly simple to use and solved our problems immediately after we started using it. Review collected by and hosted on G2.com.

There is a need for other survey types and customizable surveys other than NPS. It can increase the value of the product so much. Review collected by and hosted on G2.com.

Really like the simplicity and user-friendliness of the application, we have successfully created an onboarding sequence without the need for development spending. Another great thing is its feedback collection/communications features allowing us to easily collect and aggregate feedback. Probably one of the key apps for any software producer/company. Review collected by and hosted on G2.com.

Nothing at the moment, would be great to have some automatically suggested improvements for onboarding copywriting/visuals based on metrics/stats (AI Review collected by and hosted on G2.com.

Ease of use comes first in the mind, the software is an extremely handy application to explain users how your website or software works. I run a few businesses, we have a technology company, a media and marketing company, a property investment company so we intend to use it for our SAAS applications as well as our E-Portals to make the user journey, interaction and general use easy for the users.

Needless to say, their support staff has been amazing and has gone over and beyond expectations to help me. Review collected by and hosted on G2.com.

yet got to dislike something, trying hard to figure this out :) Review collected by and hosted on G2.com.

Well thought out process to enable what is a difficult and complex task of creating unique user guides with no coding.

Adds a lot of value to help customers onboard and saves hours of support time and reduces churn. Review collected by and hosted on G2.com.

It is tough to grasp some of the logic. But the support team have been excellent and on hand to help. Review collected by and hosted on G2.com.

I really enjoy the seamless process of building walkthroughs, onboarding guides, and hot spots.Suzan has been really great with providing the necessary support throughout. Review collected by and hosted on G2.com.

Nothing! I think that the product is great as is. Review collected by and hosted on G2.com.

There are many features and various things you can do with UserGuiding, and the price is quite reasonable. Review collected by and hosted on G2.com.

It is not that big of a downside but there should be mobile support for the product. Although the majority of our users access from desktop, it would be awesome to target our mobile customers too. Review collected by and hosted on G2.com.