--- title: UserGuiding Reviews meta_title: 'UserGuiding Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 770 reviews by the users' company size, role or industry to find out how UserGuiding works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 770 scale: '5' date_modified: '2026-07-08' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # UserGuiding Reviews **Vendor:** UserGuiding **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.7/5.0 **Total Reviews:** 770 ## About UserGuiding UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user adoption and minimize support needs without breaking the bank. With UserGuiding, you can: • Activate users with interactive in-app guides and walkthroughs • Boost feature adoption with personalized onboarding flows • Offer AI-powered self-serve help to reduce support tickets • Announce product updates effectively within your app • Collect user feedback seamlessly to improve your product Join 1,000+ teams who trust UserGuiding for the fastest implementation and exceptional value. Drive revenue growth effortlessly and achieve lasting user engagement with UserGuiding—the smartest choice for product teams seeking superior self-service solutions. ## UserGuiding Pros & Cons **What users like:** - Users find **ease of use** in UserGuiding, appreciating its intuitive guidance and straightforward implementation process. (126 reviews) - Users appreciate the **quick and reliable customer support** from UserGuiding, enhancing their overall experience and satisfaction. (78 reviews) - Users appreciate the **easy setup** of UserGuiding, enabling a quick and intuitive onboarding experience for customers. (66 reviews) - Users value the **intuitive interface** of UserGuiding, enabling quick understanding and responsiveness to new features. (60 reviews) - Users value the **helpful onboarding features** of UserGuiding, enhancing customer experience and ensuring business success. (58 reviews) - Users value the **ease of implementation** in UserGuiding, enhancing customer engagement and feature adoption efficiently. (52 reviews) - Easy Implementation (43 reviews) - Customization (33 reviews) - Integrations (31 reviews) - Easy Integrations (29 reviews) **What users dislike:** - Users find the **limited customization options** of UserGuiding to be challenging and wish for more flexibility. (28 reviews) - Users note the **missing features** in UserGuiding, particularly limited customization and access controls across pricing plans. (17 reviews) - Users report **mobile app limitations** that hinder functionality and lack desired features for a smoother experience. (17 reviews) - Users find the initial setup **challenging due to language barriers and custom trigger configurations requiring code changes.** (16 reviews) - Users struggle with **editing difficulties** due to lag in the Rich Text Editor and complex navigation between tools. (14 reviews) - Users find **limited design and targeting options** in UserGuiding, hindering flexibility and usability for their needs. (14 reviews) - Limitations (13 reviews) - Users find UserGuiding to be **expensive** , especially when needing advanced features and bulk editing capabilities. (11 reviews) - Slow Performance (11 reviews) - Users report **software bugs** such as page crashes and display glitches that disrupt their overall experience. (11 reviews) ## UserGuiding Reviews ### 1. Helpful Platform for Managing Educational Guidance and User Support Content **Rating:** 5.0/5.0 stars **Reviewed by:** Ishan S. | Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about UserGuiding?** What I like best about UserGuiding is that it helps me manage educational guidance and support content in a much more simple and organized way. I work as a Dietician and Nutritionist and also create health education content for social media, so I use it for preparing wellness guidance, onboarding information, hydration tips, patient awareness content, and knowledge base articles that people can easily understand and follow. The interface feels clean and easy during daily work, and implementation was also smooth without needing much technical setup. I like that guides, checklists, hotspots, banners, resource centers, and knowledge base content can all be managed from one place. It is useful while creating step by step educational guidance and informational resources for patients, learners, or people who follow my health related content online. The knowledge base and AI support features are also helpful because they make articles and wellness information easier to search and access. Features like onboarding flows, resource centers, analytics, announcements, and article organization help a lot while managing larger educational and wellness related content regularly. Sometimes I also prepare learning material and guidance notes for students or learners, so keeping everything arranged properly saves time during regular workflow. I also liked that updates and informational content can be edited quickly whenever I need to add new diet guidance, seasonal health tips, or follow up information. Customer support was also helpful during regular use, and integration with browser based work felt simple. Overall it helps me manage health education and knowledge related content in a more professional and organized way during daily work. **What do you dislike about UserGuiding?** Sometimes when managing larger guides or knowledge base content, finding specific settings or sections can take a little time in the beginning because there are many features available in the dashboard. I also noticed that a few pages may feel slightly slow while switching between different sections, but overall the platform works smoothly for regular educational and wellness content management work. **What problems is UserGuiding solving and how is that benefiting you?** It is helping me solve the problem of keeping educational guidance, onboarding information, and wellness related support content properly organized and easy to access in one place. Earlier, managing different health articles, patient instructions, seasonal wellness tips, and learning resources separately used to become confusing and time consuming during regular work. Now it is much easier to create guides, knowledge base articles, checklists, and resource sections for educational health content and patient awareness information. Features like onboarding flows, AI support, searchable articles, and resource centers also help people find information more easily without needing repeated manual explanation every time. It also helps while preparing educational material and guidance notes for students or learners because everything stays properly arranged and easy to update. Overall it saves time and makes health education and support related workflow more organized during daily work. ### 2. Makes Product Updates Much Easier to Communicate **Rating:** 4.0/5.0 stars **Reviewed by:** Marcelo Wesley L. | Analista de UX, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about UserGuiding?** We can now reach our users beyond our usual communication channels. At our company, we especially like the product updates pages. Before Userguiding, it was difficult to communicate product updates clearly and consistently; with Userguiding, it has become much easier and more reliable. Whenever I’ve had questions or doubts, I’ve been able to resolve them with help from the support assistant. We’re also planning to use the AI Assistant—we just need to expand our knowledge base first so it has the right information to work with. **What do you dislike about UserGuiding?** As a UX/UI designer, I wish the user interface were more cohesive and better integrated. For example, I think the editor should live in one dedicated area; as it stands, it feels like the same mechanism is split across too many different paths, which creates unnecessary bifurcations. Because of that, I sometimes lose track of where I am and get lost while navigating. Secondly, I don’t feel the pricing is fair given the limitations around guides. **What problems is UserGuiding solving and how is that benefiting you?** At our company, we only have a few programmers, and we were losing momentum because tasks like user onboarding and tracking kept getting stuck and tying up the developers. With Userguiding, I can handle these tasks myself instead of needing a programmer to build everything. They mainly set up the configurations and integrations before we start using it, and then I can take it from there. Another good thing is that we don’t lose performance, because Userguiding runs smoothly. ### 3. Solid onboarding tools and developer-free NPS surveys that don't interrupt the user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Hani S. | Senior Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about UserGuiding?** Userguiding makes it easy to implement onboarding flows, surveys, and other user guides. They also offer an out-of-the-box "resource center" you can embed in your platform to share resources or "announce" updates to your users. You don’t need a developer to set these up, and there are plenty of customization options to tailor everything to your needs. The cherry on top is their support team. They’ve been great to work with and were always quick to respond and help whenever we needed it. **What do you dislike about UserGuiding?** Not much to add overall. I did run into trouble formatting “tables” inside Userguiding product update “posts,” though. There wasn't an out of box option to create tables.Their support team has noted this feature request as well. :) **What problems is UserGuiding solving and how is that benefiting you?** Userguiding helps us explain and announce features to customers, and it also helps onboard them to the platform quickly. Being able to run NPS and general surveys fast is another big win with this tool. One thing we particularly noticed is that the survey UI is non-intrusive and includes a clear “close” option. Because of that, we didn’t receive any rage 0 NPS scores from users citing the survey experience as the reason. Our previous tool had this issue. ### 4. Ease of Use with visibility of Support to Improve **Rating:** 5.0/5.0 stars **Reviewed by:** fabiele s. | Analista de CRM, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about UserGuiding?** What I like most about UserGuiding is the ease of the interface, which is very well organized, with few buttons, making it intuitive and easy to use. It really communicates with the human being, which makes the experience much better. Furthermore, the UserGuiding interface is easier to use compared to another similar tool we used before. The plans and the possibility of including more people in the team are also positive points. There are also filters to view reports, which are excellent for data analysis. **What do you dislike about UserGuiding?** Regarding the support within the tool, I know that Dylan is very good, but he cannot direct to human support, so this lack of visibility for human support should be more visible within the tool. And some documents are only in English, they are not in other languages like Portuguese. **What problems is UserGuiding solving and how is that benefiting you?** With UserGuiding, I can visualize customer behavior when uploading a banner or guide, allowing me to track the entire customer journey through new features or product updates. I can check where they abandon a path, where they click... ### 5. Fully Integrated and Auto-Translated—A Lifesaver for Weekly Customer Communications **Rating:** 4.5/5.0 stars **Reviewed by:** Rossy H. | Senior Manager, Product Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about UserGuiding?** UserGuiding is fully integrated with our product, and the features they’ve been building lately are great. The fact that it auto-translates into all the different languages we use to communicate with our customers is a lifesaver. We use posts on a weekly basis. and being able to see the performance of our communications is great! **What do you dislike about UserGuiding?** I think the UX/UI could be improved. Some things are still hard to find in the menu, and I often have to click through multiple sections just to locate what I’m looking for. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding helps us communicate with our customers more efficiently. Sharing customer updates about new features has been amazing ever since we implemented UserGuiding. ### 6. My experience and opinion about the product **Rating:** 4.5/5.0 stars **Reviewed by:** Diovana S. | UX Designer, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about UserGuiding?** The possibility it creates, to carry out announcements, tours, surveys, or onboardings without development in the product. This greatly facilitates our day-to-day in our company. **What do you dislike about UserGuiding?** I started testing automatic segmentation for A/B testing and found that the metrics are still quite basic; I believe there could be more analysis options. As for the export, it is done in CSV. Since I always work with action data in Excel, this ends up being cumbersome because it's not in the same format. I would like that, when exporting reports, it would be possible to make combinations for data analysis directly through the tool itself. Additionally, the Survey settings, for me, could offer more options. I still think they are limited, and we use this functionality very frequently. **What problems is UserGuiding solving and how is that benefiting you?** Quick actions. We ended up using UserGuiding on various fronts, due to the ease of applying it to our products. It has become an important tool in our daily routine. ### 7. Seamless NPS Management, Intuitive and Cost-Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Yigal G. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about UserGuiding?** I like that UserGuiding is intuitive and very easy to configure. It's clear and easy to create new engagements, surveys, or guides. The feature that allows me to see who saw the NPS and who didn't, along with response rates and insights, is very helpful. Everything is built into one place, which means I don't need to send out emails and hope they get noticed. I also appreciate the platform's clarity, ease of use, competitive pricing, and good service and support. **What do you dislike about UserGuiding?** Regarding the NPS specifically, I would prefer having everything more clear in the NPS itself. It's a bit of a nuisance that I need to go to a different screen to see who didn't engage with it. Creating guides is relatively easy and intuitive, but sometimes it could be a hassle. Also, segmenting users can be confusing at times, especially with how the filter works, but once I get the hang of it, it's relatively easy to work with. **What problems is UserGuiding solving and how is that benefiting you?** UserGuiding enhances user engagement, helps explain new features, and simplifies NPS collection. It offers AI insights into who saw the NPS, response rates, and allows users to easily provide feedback, all within the platform. ### 8. Great guided tutorials for users. **Rating:** 4.5/5.0 stars **Reviewed by:** Adam O. | Customer Success Account Manager - Support, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about UserGuiding?** Helping users navigate a new application is sometimes difficult. User Guiding ensures that new users can take time on their own when onboarding to familiarize themselves with the interface. Pairing this with live training is a great way to make customers feel supported. **What do you dislike about UserGuiding?** Sometimes when we are looking to target a certain CS Selector, UG has a hard time accurately adding the tooltip to the specific button we're looking for it to focus on. Without knowing much about coding, I've had to learn a bit about the targets UG is looking for. Not the worst thing. **What problems is UserGuiding solving and how is that benefiting you?** Automating the user onboarding experience. Informing current customers of new feature releases. Housing our resource center with links to help articles and tutorial videos. ### 9. UG actually helped increase our dashboard retention from signups! **Rating:** 4.0/5.0 stars **Reviewed by:** Shafayat H. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about UserGuiding?** A very drag and drop alternative compared to some of the other alternative available in the market. I've been using for two years and iterations have never been easier. **What do you dislike about UserGuiding?** The plugin sometimes glitches which is annoying. Refreshing helps, but sometimes I had to go back, remove and add it again. **What problems is UserGuiding solving and how is that benefiting you?** We have a lot of products on our dashboard, and userguiding has helped us reduce immediate overload of information. The onboarding is seen by almost everyone and has a much better completion rate than our previous onboarding tool. ### 10. No-code onboarding made easy with UserGuiding’s standout resource center, surveys and guides **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about UserGuiding?** UserGuiding lets you build onboarding flows, in-app surveys, and product guides without touching a single line of code. The Resource Center is a standout feature, you can embed it directly in your platform to share updates or help content with users. Customization options are solid, and the setup is straightforward. Support has been consistently responsive and helpful throughout. **What do you dislike about UserGuiding?** Their post editor could be better, and I’d also like to see a native feature for collecting feature requests. Aside from those gaps, it’s a very comprehensive user onboarding tool. **What problems is UserGuiding solving and how is that benefiting you?** We use it primarily for feature announcements, onboarding new users, and running NPS and ad-hoc surveys quickly. The survey UI deserves a specific callout, it's unobtrusive and always shows a clear dismiss option. We stopped seeing complaints from users for the survey itself, which was a recurring issue with our previous tool. ## UserGuiding Discussions - [Are there adoption tools for products that change often?](https://www.g2.com/discussions/are-there-adoption-tools-for-products-that-change-often) - 1 comment, 1 upvote - [RTL support](https://www.g2.com/discussions/34724-rtl-support) - 2 comments, 1 upvote - [What is UserGuiding used for?](https://www.g2.com/discussions/what-is-userguiding-used-for) - 1 comment - [View UserGuiding pricing details and edition comparison](https://www.g2.com/products/userguiding/reviews/userguiding-review-12988928?section=pricing&secure%5Bexpires_at%5D=2026-07-08+13%3A11%3A53+-0500&secure%5Bsession_id%5D=7f26d6cd-804b-4257-b14d-23b146fc8f71&secure%5Btoken%5D=47043ca40c7b430944dfd53092a2727c5e5af0926bfe4466d5861d64c90c54f6&format=llm_user) ## UserGuiding Integrations - [Confience](https://www.g2.com/products/confience/reviews) - [Deltek Maconomy](https://www.g2.com/products/deltek-maconomy/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [Hivel](https://www.g2.com/products/hivel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## UserGuiding Features **User Analysis** - Survey Implementation - Data Analysis **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top UserGuiding Alternatives - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.5/5.0 (537 reviews) - [Userflow](https://www.g2.com/products/userflow/reviews) - 4.8/5.0 (115 reviews) - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (560 reviews)