UserGuiding Reviews & Product Details

I like that UserGuiding is intuitive and very easy to configure. It's clear and easy to create new engagements, surveys, or guides. The feature that allows me to see who saw the NPS and who didn't, along with response rates and insights, is very helpful. Everything is built into one place, which means I don't need to send out emails and hope they get noticed. I also appreciate the platform's clarity, ease of use, competitive pricing, and good service and support. Review collected by and hosted on G2.com.

Regarding the NPS specifically, I would prefer having everything more clear in the NPS itself. It's a bit of a nuisance that I need to go to a different screen to see who didn't engage with it. Creating guides is relatively easy and intuitive, but sometimes it could be a hassle. Also, segmenting users can be confusing at times, especially with how the filter works, but once I get the hang of it, it's relatively easy to work with. Review collected by and hosted on G2.com.

I like the ease of creating and adjusting guides within UserGuiding without relying on the development team. I can test quickly and achieve good results. I also appreciate the reliability of the tool. Additionally, the initial setup was really simple and fast, which allowed me to start creating the first guides and put the tool to use in no time. Review collected by and hosted on G2.com.

Sometimes visual customization could be more flexible, and some more complex flows end up requiring manual adjustments. I also miss more in-depth reports to understand in detail the impacts of the guides and user behavior. Review collected by and hosted on G2.com.

I like that UserGuiding makes user onboarding easy and that it comes with amazing digital adoption features.

With this tool, we have greatly reduced customer support related costs and increased customer retention and business revenue.

With UserGuiding, we're able to offer the best customer service and this ensures better customer trust which leads to increased/better business and profits.

With UserGuiding, we enjoy amazing tracking and analytics features and therefore we're able to make data driven decisions which is a plus for our business.

With the platform, it is always easy to categorize users based on behaviors and we are able to offer tailored made experiences. This personalization plays a key role in bettering customer experience. Review collected by and hosted on G2.com.

We have used UserGuiding for bettering customer service and also as a digital adoption platform and it delivers well. Review collected by and hosted on G2.com.

UserGuiding is quite straightforward to use, and my developers find it easy to customize as well. I really appreciate the wide range of features it offers, which enables me to deliver product updates, interactive tours, promotions, hotspots, help articles, FAQs, and banners. I also value the option to launch NPS and surveys, as this allows me to gather product feedback quickly and support my sales team with referrals. Review collected by and hosted on G2.com.

I’m disappointed that UserGuiding’s features aren’t available for mobile applications. Since around 30% of my product’s usage happens on our mobile app, this means some users end up missing important updates. I also find it frustrating that positioning a Hotspot precisely over a specific element in my product can be challenging at times. These are the only two problems I’ve encountered with UserGuiding. Review collected by and hosted on G2.com.

We use the in-app training checklists, help bubbles, and NPS prompts. Those things work great. We like that the content can be changed from their app, without having to bug our app developers. Review collected by and hosted on G2.com.

Some features are restricted in the lower plans that make it harder to use, such as number of domains and customization. We are in the middle of a large rebrand so having only 1 customized theme means we can't use UserGuiding for both the old and new at the same time. Review collected by and hosted on G2.com.

I find UserGuiding to be extremely user-friendly, which makes creating guides a straightforward task. The platform's ease of use is a standout feature that facilitates onboarding new clients and enhancing product announcements within the application. I particularly appreciate the reliability of the customer support, which adds significant value to my overall experience with the software. Additionally, the guides and surveys offered by UserGuiding are highly beneficial; they enable me to help our customers learn new product features seamlessly, and the surveys are instrumental in collecting valuable Net Promoter Score (NPS) ratings. I also find the initial setup process to be remarkably simple and straightforward, which was a relief. These elements combined make UserGuiding an excellent tool for adoption and engagement with clients. Review collected by and hosted on G2.com.

I find the lack of support for mobile applications challenging because some of our customers use the mobile app. It would be beneficial to have the ability to create guides that can be displayed in our mobile application. Review collected by and hosted on G2.com.

I love the ease of use, the fact that they have a well-structured knowledge base with clear steps for implementing features. I also really like the number of different features that exist and enable the company to communicate with our customer base. Review collected by and hosted on G2.com.

I think some things could have a greater possibility of customization, for example, I conducted a satisfaction survey and there was no way to include an introduction to start the survey. Review collected by and hosted on G2.com.

UserGuiding makes it incredibly easy to create product tours and onboarding flows without needing engineering resources. We can ship guides, tooltips, and walkthroughs within minutes, and the UI is intuitive enough that non-technical team members can build onboarding experiences confidently. The analytics also help us understand where users drop off and improve our adoption flows. Review collected by and hosted on G2.com.

Sometimes the customization options feel limited, especially when trying to match very specific branding or layouts. There are also moments when the editor feels a bit laggy, especially with more complex flows. It would be great to have more flexibility and styling control without using custom CSS. Review collected by and hosted on G2.com.

I use UserGuiding to create in-app guides, product tours, and tooltips that help new users learn how to use our product quickly without needing any code. I like that it is easy to use and lets me create clear onboarding guides quickly without needing any coding. I also like that it helps users learn step-by-step, keeps onboarding consistent, and makes updating guides very simple. These features save time and effort because I guide users clearly, make changes quickly, and ensure everyone gets the same smooth onboarding experience. The setup was easy and quick; we were able to create and launch our first guides in just a few hours. I would give it a 9 out of 10 as it is very helpful for onboarding. Review collected by and hosted on G2.com.

The analytics are basic and it has limited options for customizing more complex guides. Review collected by and hosted on G2.com.

The number of options available to get started is impressive. It helps to get started with the app pretty decently quickly. Review collected by and hosted on G2.com.

- Developer documentation can be improved with examples.

- The UX while using the app can be improved as well.

- If I have changed multiple guides/surverys/checklists. There is no way for me to publish only one of those. Instead the publish button publishes all changes. This is pretty annoying as we might change few things and cannot publish until every changed thing is completely ready.

- Can we have environments options? I want to use publish a guide to both dev and prod environments then later make changes to it and publish it to dev while prod uses the old guide. This is really helpful as we change our UI and release it to dev first. Later to prod. To achieve this, I am currently maintaining duplicate guides and updating both as and when needed. Review collected by and hosted on G2.com.