In my current role, I am using UserGem to track accounts that have changed positions or companies. I really like its ability to deliver real-time updates on account movements. The platform's database is constantly updated, ensuring that the information I accessed is current and reliable. This proved to be crucial in staying ahead of the competition and identifying emerging opportunities. Review collected by and hosted on G2.com.

Sometimes the information on accounts can get confused by similar names. Review collected by and hosted on G2.com.

I absolutely love the idea. I think that in the right situation, UG could be an excellent addition to a tech stack. Review collected by and hosted on G2.com.

Our current situation was just not quite optimized to get the most out of UG. This was not a problem with the product, but just something we didn't realize early enough. Review collected by and hosted on G2.com.

UserGems is a great way to identify low hanging fruit. One great part about our software is that when a user joins a new organization, they love brining our tool onboard. This allows us to start those conversations sooner rather than later. Review collected by and hosted on G2.com.

At the moment, there is not a whole lot I dislike about using the tool. The automations make it very easy to not have to go out of my way to interact with the tool Review collected by and hosted on G2.com.

The tool directly integrates with our CRM (SalesForce) allowing us to manage/track where our champions are moving to within companies and organizations.

I really like that I get a summary email every few days with newly surfaced contacts to help my prospecting numbers for the day....and yes, each surfaced contact in those emails has a direct SalesForce link!

Here is a quick win story for you:

The company I work for onboarded UserGems about 6 months prior to when this "win" occurred. Our team had been using UserGems and getting a lot of traction with prospects + referrals from prospects that weren't within our ICP anymore.

I ended up getting ahold of someone great! UserGems had surfaced this person who would have otherwise flown under the radar because they worked at a few companies before starting this new position. I reached out to congratulate him and offer some lunch, on me, to reconnect.

He was happy I reached out and said he loved our product back in the day. From there it was easy. I put him in touch with our Account Executive and the deal closed a few weeks later (about 50% faster than our average sales cycle). With a sale AND a quick sales cycle, I definitely would say that's a UserGems Win! Review collected by and hosted on G2.com.

The only downside I can think of is that not every contact will be a good one. The company they move to might fall outside of your ICP or their job title no longer includes relevance to our product. We might be able to correct this with the perimeters we establish in UserGems, but that doesn't fall in my purview. Review collected by and hosted on G2.com.

I’m a huge believer in working smarter with prospecting. Account tiering, creative outreach and ABM strategy were my go-tos.

But then, Gong brought onboard UserGems, and I discovered this would be an excellent fourth pillar to my prospecting strategy. I was receiving emails weekly on customers who were old Gong champions that moved into my list of accounts and suddenly had a faster approach to booking meetings and subsequently customers.

Fast forward to December of last year, a typically slow month in Saas sales. I received a UserGems report and noticed a past Gong champion had moved into an account I lost to a competitor just 6 months back. I decided to reach out to him and he immediately booked a meeting.

Because he was already a Gong customer in his past role, he was familiar with our value prop, and our sales cycle was significantly quicker. In fact, the customer was so excited about Gong, the deal was sold at list price and in just under a week.

UserGems continues to be a source of quick, easy customer wins and I’m so excited to say that a good portion of my closed won business has started from a simple UserGems email. If you aren’t using them in your day to day prospecting efforts, you are missing out! Review collected by and hosted on G2.com.

I wish the date ranges of past jobs matched up with when our tool was used there but that might be too difficult :) Review collected by and hosted on G2.com.

It's opened up a new customer base for us to target and prospect. It's user-friendly and has been straightforward in receiving the leads. Our account manager Steven has been accommodating throughout our time using Usergems; he has bi-weekly calls to ensure we get the most value from the service. He's also been invaluable for advice on contact strategy, how we can convert higher and the best way to deal with any challenging situation. Review collected by and hosted on G2.com.

Initially, we found it slightly complex to provide our Salesforce reports to receive the new Usergem leads, but the process was significantly more straightforward once our RevOps team stepped in. Steven was also able to provide us support, manageable steps and screenshots and ensure the process was more simple. Review collected by and hosted on G2.com.

My favorite part of UserGems is the ROI per time I spend. They send us automated emails of new previous users (i.e. UserGems) on a weekly basis without any work on my end. From there, I have a curated list of potential hot leads that could be raving fans of our product at a new company. Review collected by and hosted on G2.com.

I wish there was even deeper CRM integration that easily highlight the involvement of the previous UserGem - a scoring method per se of value. A couple of ideas would be if they were a power user, simply had a log in, or were involved in the original deal cycle. Review collected by and hosted on G2.com.

Their support team and resources make using the product a breeze. Just follow what they say and you'll be off to a great start. Review collected by and hosted on G2.com.

Nothing specific comes to mind. I have not had any issues present themselves. Review collected by and hosted on G2.com.

I think the entire concept of UserGems is fantastic. Perfect tool for anyone in sales. Gaining insight into prospects who have worked with our company in the past is a huge key to success and growth. Review collected by and hosted on G2.com.

As many leads outsourced by third parties come, it's sometimes hard to have the most update information (new phone number, new email, new title) but it's a part of growing and learning with the third party vendors and in this case UserGems is one for my company. Review collected by and hosted on G2.com.

User gems helped our Revenue i.e sales team to drive out Bigger pipeline and faster sales cycles by delivering our partners that are most likely to buy. It offers an Untapped channel for High-Conversion leads. Review collected by and hosted on G2.com.

User gems don't offer a free trial which becomes difficult for people who want to test and try on free versions. But it's ok as it gives the best in class accuracy. Review collected by and hosted on G2.com.