The feature I get the most value from is champion tracking. When a contact who already trusted us moves to a new company, UserGems flags it and I can reach out warm instead of cold, which has turned into real pipeline for us. The job-change data has been accurate enough that I trust the alerts.

The Salesforce integration is what made it stick. New gems show up against the right accounts automatically, so no manual list-pulling. Setup took a little coordination with our admin but onboarding was quick. It's not the cheapest tool we run, but warm intros close better than cold outbound, so the ROI works out. Review collected by and hosted on G2.com.

The job-change data is reliable but sometimes lags by a few weeks, and the new company or title can be slightly off, so I double-check before reaching out. It's also priced for bigger teams, and I'd like more control over filtering, since I get more alerts than I can act on and not all of them fit our ICP. Review collected by and hosted on G2.com.

UserGems signal tracking, Gem-E AI-powered email writing, and outbound campaign orchestration with direct pushes to Outreach have all been insanely helpful for our team. Sales especially loves the pre-written emails coming from Gem-E, and a few reps have even mentioned saving 15+ minutes per email on their end. Review collected by and hosted on G2.com.

The UI can sometimes feel complicated, especially in the audience and persona builder sections. Filtering is also difficult because the only option is “and” filters, not “or” filters. As a result, you sometimes have to build multiple audiences and run multiple campaigns just to achieve one desired outcome. Review collected by and hosted on G2.com.

UserGems solves two core tasks for us: it provides holistic account scoring and increases the efficiency with how our BDR team is working.

Their approach to scoring is different from other vendors as it does not only score engagement but also actual customer traits.

Gem-E messaging is then solving what many teams struggle woth: what to do woth the signals. It prospects the right people and provides messaging that picks up on the most important signals. Review collected by and hosted on G2.com.

Getting it super dialed in will take a bit of time and as woth all things AI, it is not always trivial how one change impacts the overall system.

But they make up for that with the most incredible implementation and customer success team. Review collected by and hosted on G2.com.

The Gem-E extension which helps automate tailored messaging for our reps to use has been a game-changer for sending personalized outreach at a larger scale. Review collected by and hosted on G2.com.

Would love the ability to either prioritize signals or switch between them if their are multiple on the same account or contact Review collected by and hosted on G2.com.

I like how UserGems turns passive relationship equity into actionable, revenue-driving opportunities without adding manual work for global sales, CS, and RevOps teams. It's specifically designed for B2B and avoids unnecessary features, focusing instead on solving specific pain points and ensuring global team alignment. I appreciate its advanced contact intelligence, which accurately identifies and enriches contact information, and its ability to identify changes in job titles or companies, helping our sales and marketing teams adjust their outreach strategies. Another valuable feature is its integration capabilities, especially with CRM systems, which streamline our workflow by eliminating the need for manual data entry and providing a unified view of customer relationships. The initial setup of UserGems is also relatively easy. Review collected by and hosted on G2.com.

Integrating UserGems with some less-common or custom-built CRM systems can be a challenge. The tool seems to have more seamless integrations with popular CRMs like Salesforce and HubSpot. But for companies using niche or in-house developed CRM platforms, the on-boarding process may require significant technical resources. This could be improved by expanding the range of supported integrations and providing more detailed documentation for custom integrations. Review collected by and hosted on G2.com.

Easy and clean interface. Useful AI emails with great customization options. Pretty accurate targeting. Review collected by and hosted on G2.com.

Maybe pricing could be something they can revise a bit. Review collected by and hosted on G2.com.

The platform has so many different avenues for orchestrating and automating outbound motions that are all effective and intuitive.

The customer success team is extremely helpful and attentive.

Overall, it’s a very effective platform with great support! Review collected by and hosted on G2.com.

There are so many different capabilities that it can be confusing at times, but that’s not necessarily a bad thing.

There are minor UI issues that can slow down campaign launching at times, but nothing major. Review collected by and hosted on G2.com.

Usergems is by far our most successful signal provider. It helps our reps uncover great deals. And the team is very helpful when we need to stand up new campaigns. They also are generous with knowledge on how to grow our signals programs Review collected by and hosted on G2.com.

I’d love to see contact intent expand to track other languages. Review collected by and hosted on G2.com.

I like that UserGems is relatively easy to use and pretty straightforward. We've had a great experience with the customer success team that supported us along the way. I also appreciate that UserGems is committed to new features and innovation that's been in line with what we've expected and what our executive team has been asking for. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Out of the box, it offers context layers at the company level, campaign level, and more. It’s very easy to set up audiences and campaigns using just-in-time signals. Review collected by and hosted on G2.com.

It would be great to see exactly what caused a contact to be marked as contact-level intent. Review collected by and hosted on G2.com.