--- title: Userflow Reviews meta\_title: 'Userflow Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 125 reviews by the users' company size, role or industry to find out how Userflow works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 125 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Userflow Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **ease of use** of Userflow, making it accessible even for non-technical individuals. [(33 mentions)](https://www.g2.com/products/userflow/reviews?filters%5Bsentiment_snippet%5D=1115835&qs=pros-and-cons#reviews) Users find Userflow to be **intuitive** , making complex onboarding easy and stress-free for non-technical founders. [(14 mentions)](https://www.g2.com/products/userflow/reviews?filters%5Bsentiment_snippet%5D=1114453&qs=pros-and-cons#reviews) Users commend the **easy setup** of Userflow, enabling quick onboarding and empowering non-technical staff efficiently. [(12 mentions)](https://www.g2.com/products/userflow/reviews?filters%5Bsentiment_snippet%5D=2439611&qs=pros-and-cons#reviews) Users commend the **incredibly quick and helpful customer support** from Userflow, enhancing their overall experience. [(10 mentions)](https://www.g2.com/products/userflow/reviews?filters%5Bsentiment_snippet%5D=1113515&qs=pros-and-cons#reviews) Users commend the **easy implementation** of Userflow, making it accessible for both technical and non-technical users. [(7 mentions)](https://www.g2.com/products/userflow/reviews?filters%5Bsentiment_snippet%5D=1113895&qs=pros-and-cons#reviews) Users find managing **translations cumbersome** and suggest improvements for sharing unpublished flows and integrating a knowledge base. [(4 mentions)](https://www.g2.com/products/userflow/reviews?filters%5Bsentiment_snippet%5D=2502220&qs=pros-and-cons#reviews) Users find Userflow's pricing to be **expensive** , especially for small companies needing the AI Assistant. [(3 mentions)](https://www.g2.com/products/userflow/reviews?filters%5Bsentiment_snippet%5D=2060369&qs=pros-and-cons#reviews) Users express concerns about the **lack of integration** , limiting deeper analytics and connection between various tools. [(3 mentions)](https://www.g2.com/products/userflow/reviews?filters%5Bsentiment_snippet%5D=2502175&qs=pros-and-cons#reviews) Users feel somewhat **limited in functionality** with Userflow, especially for complex user journeys and frequent UI changes. [(3 mentions)](https://www.g2.com/products/userflow/reviews?filters%5Bsentiment_snippet%5D=2439613&qs=pros-and-cons#reviews) Users find the **missing functionality** in Userflow limited, especially regarding access to private articles and flow controls. [(3 mentions)](https://www.g2.com/products/userflow/reviews?filters%5Bsentiment_snippet%5D=1968991&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Userflow ##### 1. Ease of Use Users highlight the **ease of use** of Userflow, making it accessible even for non-technical individuals. [ See 33 mentions ](https://www.g2.com/products/userflow/reviews?filters%5Bsentiment_snippet%5D=1115835&qs=pros-and-cons#reviews) See Related User Reviews ![Yılmaz Doğan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yılmaz Doğan A.") YA Yılmaz Doğan A. Mid-Market (51-1000 emp.) 5.0/5 "Lean, Simple, Robust. With Userflow everything is easy to ship, and adequately complex" What do you like about Userflow? Lean, simple, and robust. It is easy to ship and adequately complex. SG Steven G. Small-Business (50 or fewer emp.) 5.0/5 "Userflow: Easy to Use, Constant Improvements and New Features" What do you like about Userflow? The most helpful aspect is the ease of use. The upsides are Userflow's constant improvements and additional features. ##### 2. Intuitive Users find Userflow to be **intuitive** , making complex onboarding easy and stress-free for non-technical founders. [ See 14 mentions ](https://www.g2.com/products/userflow/reviews?filters%5Bsentiment_snippet%5D=1114453&qs=pros-and-cons#reviews) See Related User Reviews SG Steven G. Small-Business (50 or fewer emp.) 5.0/5 "Userflow: Easy to Use, Constant Improvements and New Features" What do you like about Userflow? The most helpful aspect is the ease of use. The upsides are Userflow's constant improvements and additional features. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Awesome tool, awesome support" What do you like about Userflow? It is very user-friendly, and intuitive, and there are a lot of options for customization. Further, the customer support team is always VERY fast, sup ##### 3. Easy Setup Users commend the **easy setup** of Userflow, enabling quick onboarding and empowering non-technical staff efficiently. [ See 12 mentions ](https://www.g2.com/products/userflow/reviews?filters%5Bsentiment_snippet%5D=2439611&qs=pros-and-cons#reviews) See Related User Reviews ![Marcus P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcus P.") MP Marcus P. 4.5/5 "Simplified Onboarding, Enhances User Engagement" What do you like about Userflow? I find Userflow really easy to learn, especially when it comes to building flows or launchers. It's still early days for us, but I love how we can put ![James G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James G.") JG James G. 4.5/5 "Highly Customizable, Easy Onboarding Solution" What do you like about Userflow? I like Userflow for its broad range of customizability options, all behind an easy-to-use platform. It enables me to be far more flexible in the way I ##### 4. Customer Support Users commend the **incredibly quick and helpful customer support** from Userflow, enhancing their overall experience. [ See 10 mentions ](https://www.g2.com/products/userflow/reviews?filters%5Bsentiment_snippet%5D=1113515&qs=pros-and-cons#reviews) See Related User Reviews ![Arlo B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arlo B.") AB Arlo B. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Tour Creation for the Whole Team" What do you like about Userflow? How easy it is to create the tours, no coding is needed which means multiple members of the team can edit or add anything they need to if I'm off (sol ![NITIN R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NITIN R.") NR NITIN R. Small-Business (50 or fewer emp.) 5.0/5 "I love Userflow!" What do you like about Userflow? It's very easy to use. There is a broad variety of use cases for which it can be used. Their customer support is excellent. I have been using it ##### 5. Easy Implementation Users commend the **easy implementation** of Userflow, making it accessible for both technical and non-technical users. [ See 7 mentions ](https://www.g2.com/products/userflow/reviews?filters%5Bsentiment_snippet%5D=1113895&qs=pros-and-cons#reviews) See Related User Reviews ![Karine D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karine D.") KD Karine D. Small-Business (50 or fewer emp.) 5.0/5 "It's now a tool I can't go without!" What do you like about Userflow? I like the flexibility it does provide. It's always easy to implement new things to our product with Userflow. ![James G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James G.") JG James G. 4.5/5 "Highly Customizable, Easy Onboarding Solution" What do you like about Userflow? I like Userflow for its broad range of customizability options, all behind an easy-to-use platform. It enables me to be far more flexible in the way I ### 5 Cons or Disadvantages of Userflow ##### 1. Content Management Users find managing **translations cumbersome** and suggest improvements for sharing unpublished flows and integrating a knowledge base. [ See 4 mentions ](https://www.g2.com/products/userflow/reviews?filters%5Bsentiment_snippet%5D=2502220&qs=pros-and-cons#reviews) See Related User Reviews ![Christian M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian M.") CM Christian M. Mid-Market (51-1000 emp.) 5.0/5 "A Simple, Focused, User Friendly tool" What do you dislike about Userflow? Lack of analytics. Userflow is focused on showing tooltips to users, not on figuring out what cohort liked the new brand color. They have integrati ET Erwin t. Mid-Market (51-1000 emp.) 4.5/5 "Great UX, new features and personal support" What do you dislike about Userflow? - Pricing increased over the years - Managing (missing) translations could be made more convenient ##### 2. Expensive Users find Userflow's pricing to be **expensive** , especially for small companies needing the AI Assistant. [ See 3 mentions ](https://www.g2.com/products/userflow/reviews?filters%5Bsentiment_snippet%5D=2060369&qs=pros-and-cons#reviews) See Related User Reviews ![NITIN R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NITIN R.") NR NITIN R. Small-Business (50 or fewer emp.) 5.0/5 "I love Userflow!" What do you dislike about Userflow? Nothing really. Maybe the price for the pro plan ;-) ![Trevor L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trevor L.") TL Trevor L. Small-Business (50 or fewer emp.) 4.5/5 "Intuitive user interface that still supports complex use cases" What do you dislike about Userflow? Userflow pricing is expensive for small companies. Most notably, the AI Assistant can get pricey fast if your users actually use the chat (which is wh ##### 3. Lack of Integration Users express concerns about the **lack of integration** , limiting deeper analytics and connection between various tools. [ See 3 mentions ](https://www.g2.com/products/userflow/reviews?filters%5Bsentiment_snippet%5D=2502175&qs=pros-and-cons#reviews) See Related User Reviews ![Christian M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian M.") CM Christian M. Mid-Market (51-1000 emp.) 5.0/5 "A Simple, Focused, User Friendly tool" What do you dislike about Userflow? Lack of analytics. Userflow is focused on showing tooltips to users, not on figuring out what cohort liked the new brand color. They have integrati ![Flavia O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Flavia O.") FO Flavia O. Mid-Market (51-1000 emp.) 3.0/5 "Great product, but lacking features" What do you dislike about Userflow? I wish that we could better link things by crating projects where I could organize flows, launchers and CSATs that are all interconnected and related ##### 4. Limited Functionality Users feel somewhat **limited in functionality** with Userflow, especially for complex user journeys and frequent UI changes. [ See 3 mentions ](https://www.g2.com/products/userflow/reviews?filters%5Bsentiment_snippet%5D=2439613&qs=pros-and-cons#reviews) See Related User Reviews ![James G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James G.") JG James G. 4.5/5 "Highly Customizable, Easy Onboarding Solution" What do you dislike about Userflow? Making flows with AI proved to be a little too automated and lost some specificity that we required. Perhaps a prompt to advise using it for simple us ![Krista C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krista C.") KC Krista C. Mid-Market (51-1000 emp.) 4.5/5 "Never knew I could LOVE a notifications product" What do you dislike about Userflow? This might be a tricky tool if you anticipate your product UI to change constantly. Due to low code tracking visualization, the product tour/flow migh ##### 5. Missing Functionality Users find the **missing functionality** in Userflow limited, especially regarding access to private articles and flow controls. [ See 3 mentions ](https://www.g2.com/products/userflow/reviews?filters%5Bsentiment_snippet%5D=1968991&qs=pros-and-cons#reviews) See Related User Reviews ![Marcus P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcus P.") MP Marcus P. 4.5/5 "Simplified Onboarding, Enhances User Engagement" What do you dislike about Userflow? We can only point Userflow at our public facing HubSpot knowledge base articles, but we do have articles behind the login, and so that is something th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Awesome tool, awesome support" What do you dislike about Userflow? Some options and features are not available (yet), but they will probably come over time, as the product is still evolving. ![Marilyn F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marilyn F.") MF Marilyn F. President Small-Business (50 or fewer emp.) 8/26/2021 "Userflow has made designing our onboarding experience so much easier" 5/5 What do you like best about Userflow? I love that Userflow puts the control in our hands. Before this, we were trying to design our onboarding experience and have a developer build it. Being able to build it ourselves and make changes as we go has been wonderful. Review collected by and hosted on G2.com. What do you dislike about Userflow? Like all new programs, it takes a little time to learn how it works, but overall, Userflow is amazing. Review collected by and hosted on G2.com. What problems is Userflow solving and how is that benefiting you? Before Userflow we found it hard to conceptualize how the onboarding experience for our app would look. With Userflow we can design it, see how it works and redesign as we go. It's so much easier! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Christopher P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher P.") CP Christopher P. Director of Product Management Small-Business (50 or fewer emp.) 4/5/2022 "Userflow trial review" 3.5/5 What do you like best about Userflow? Easy of adding context-sensitive actions to trigger a flow through my application. Review collected by and hosted on G2.com. What do you dislike about Userflow? Difficulty building a complex flow...................... Review collected by and hosted on G2.com. What problems is Userflow solving and how is that benefiting you? Onboarding new users..................... Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 2/24/2022 "Review Userflow" 4/5 What do you like best about Userflow? Easy communication with Userflow team Good integration in our software Tool is easy to understand and adaptable to our needs Extensive possibilities Review collected by and hosted on G2.com. What do you dislike about Userflow? Sometimes challenging to adapt the flows to your own software --\> workarounds needed wider analysis of user activities would be helpful Review collected by and hosted on G2.com. What problems is Userflow solving and how is that benefiting you? As we have a complex software, Userflow should help us to onboard potential customers and bring them closer to our tool. Relief from our sales guys Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Filip L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Filip L.") FL Filip L. CTO Small-Business (50 or fewer emp.) 8/18/2021 "Absolute madness" 5/5 What do you like best about Userflow? Everything what's inside the product is mind-blowing for us. We have tried many products for onboarding and guiding people who have sign-up for our SaaS application. No one has fulfilled our requirements. It seems like it's too expensive at first glance, but I can guarantee it's worth it. Review collected by and hosted on G2.com. What do you dislike about Userflow? There is nothing I can tell I dislike about the product. Review collected by and hosted on G2.com. What problems is Userflow solving and how is that benefiting you? Our Sloneek (SaaS product) has many features, and it can be complex for users sometimes. Userflow has solved almost every problem we have in onboarding process Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ryo C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryo C.") RC Ryo C. Co-founder Small-Business (50 or fewer emp.) 3/31/2021 "Really Easy to Create Flows, Top-Notch Support" 5/5 What do you like best about Userflow? My favorite things about UserFlow: \* The UI for creating flows is straightforward and easy to learn. Flows can be tricky and complex, but this product makes setting them up simple. \* The UI for testing and debugging flows is equally straightforward. Creating a seamless flow can take some iteration, and UserFlow makes it easy to debug issues or change a flow around. \* Customer support is top-notch. I've had a couple of instances when I've had a question about why my flow wasn't working, and the team has always gotten back to me quickly with exactly the information I need. When I set up a very unique flow that caused a bug, they quickly helped troubleshoot the problem and fixed it within 24 hours. Their team cares about your success with the product, which I appreciate. Review collected by and hosted on G2.com. What do you dislike about Userflow? Nothing I dislike so far. Highly recommend checking out this tool. It's a slick tool with a great team. Review collected by and hosted on G2.com. What problems is Userflow solving and how is that benefiting you? I've been able to help educate the users for my B2B SaaS platform, improving retention and our bottom line. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Daniel O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel O.") DO Daniel O. Product Engineer Small-Business (50 or fewer emp.) 8/19/2021 "Great experience to builders and customers" 5/5 What do you like best about Userflow? The seamless experience to build flows and the remarkable outcomes to final users. Review collected by and hosted on G2.com. What do you dislike about Userflow? There is nothing in particular. If I should say, it would be cool if was an option to change the avatar on the flow and not just on the theme builder. Review collected by and hosted on G2.com. What problems is Userflow solving and how is that benefiting you? Create a tour that seems really "in -app". The "trigger" feature brings a lot of flexibility to the process and enables really smooth flows. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 1/25/2022 "Exactly what we needed" 5/5 What do you like best about Userflow? I like how flexible it is. You have a lot of tools to set up the flows the way you want to. The customer support is also top-notch. Review collected by and hosted on G2.com. What do you dislike about Userflow? I do not dislike anything so far. It works very well and does what we need it to do. Review collected by and hosted on G2.com. What problems is Userflow solving and how is that benefiting you? Onboarding users Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic EY Elston Y. Co-founder Small-Business (50 or fewer emp.) 8/12/2021 "Great experience using Userflow to improve our user onboarding process" 5/5 What do you like best about Userflow? Simple to set up and even easier to build the tours. Review collected by and hosted on G2.com. What do you dislike about Userflow? Nothing for now. Overall, the experience is really great as it fits in all our current requirements Review collected by and hosted on G2.com. What problems is Userflow solving and how is that benefiting you? Improving our user onboarding process by making entirely self-service. Users, once they register on our platform, will be able to know how and where to get started Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Joe R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe R.") JR Joe R. Founder & CEO Small-Business (50 or fewer emp.) 8/12/2021 "The best onboarding tool we could find (and we tried the supposed "best")" 5/5 What do you like best about Userflow? Easy to make it do what you want Works reliably Not unnecessarily complex all the features we need Response to feature reuests Review collected by and hosted on G2.com. What do you dislike about Userflow? Not willing to provide high volume pricing at this time Review collected by and hosted on G2.com. Recommendations to others considering Userflow: THere are cheaper alternatives, but there are also much more expensive ones. Userflow gives the most bang for the buck. Review collected by and hosted on G2.com. What problems is Userflow solving and how is that benefiting you? User onboarding Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Matti R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matti R.") MR Matti R. Chief Marketing Officer Small-Business (50 or fewer emp.) 8/16/2021 "Easy to understand in-app service tool" 4/5 What do you like best about Userflow? Easy to use and does not require lot of training etc. Review collected by and hosted on G2.com. What do you dislike about Userflow? Enabling user attributes to filter and launch guiding would be nice to setup so that it does not require developers (touching website code). Review collected by and hosted on G2.com. What problems is Userflow solving and how is that benefiting you? We're guiding customers to use our software's best opportunities. Review collected by and hosted on G2.com. 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