We all know websites like Usertesting. Great, but I don't need/want a subscription service and I'm not "enterprise". I recently ordered some website testing (for remote testers and my native testers) from the guys of www.userfeel.com. A small crew of designers/developers in Greece. They took the time to help me and to make sure I would run successful tests. Such a relief to talk to fellow professionals and to know they don't just want me to use the service; they want me and my tests to succeed. Such a great service. AND! No need for expensive subscriptions ;-) I was surprised by the level of support and felt like sharing! Review collected by and hosted on G2.com.

You can add your own testers, but then you have to explain everything. Explaining took more time than I thought. Next time I will add experienced people from the Userfeel testers, as you can find native speakers in most of the languages and they know what to do (esp. 'thinking aloud' is very valuable). Review collected by and hosted on G2.com.

Userfeel is great value for money. Excellent features. Love the templates for quick test building and you can use your own testers. Review collected by and hosted on G2.com.

Although they are market related, it would be great if the price were lower when using your own testers. Review collected by and hosted on G2.com.

With Userfeel, you have unlimited screener questions to find testers with the same demographics and interests as your visitors.

What I like about Userfeel more than every other user testing tool is the support that they provide. Before creating an account, I had a meeting with an expert that presented me with the dashboard and answered every question to do my job easier. Whenever I have an issue, or I need help, they respond to me on the same day. They care to provide quality work. Review collected by and hosted on G2.com.

The only thing that I have asked from Userfeel, and they haven’t given a solution, was when I wanted to run a moderated test on mobile, and they didn’t support it. But, as I can see, now Userfeel provides that service, and I am pleased about that. Review collected by and hosted on G2.com.

Userfeel has ready-to-use templates with common tasks, questions and ratings that will help you to do moderated or unmoderated tests fast. When started using these templates got better insights as they contain tasks and questions in the right mixture and order to get the most out of your users.

I also like that I can download videos to my local computer or have them uploaded to my YouTube account automatically as unlisted videos. From there I can grab them and do more work with them (usually just trim them and share them). Review collected by and hosted on G2.com.

The export to Word feature is not so clear how it works. I got it working after contacting their support, though. Review collected by and hosted on G2.com.

1) it's probably the most intuitive UI I experienced on all usability testing platforms. A small child would have been able to set up a study (or my grandma).

2) it's one of the best usability platforms when looking for testers to review a website in a non-English language. They have panels in every country you can think of, and you immediately get an estimation of how many potential testers there would be, and how easy it is to recruit for your study. While setting up a study, you can choose if you want native speakers or not, if they are supposed to talk in their own language, or a different one (e.g., English), etc.

3) unlike some other platforms, you can add your screener questions, and not carry out recruitment based just on demographics. Review collected by and hosted on G2.com.

I am not a fan of the pricing system. Maybe it's because most of my tests are around 20 minutes long, and on Userfeel, you can pay for either a 20-min or 40-min test. There's always a chance that a tester (who speaks more slowly, especially if it's not their mother tongue) might not complete all the tasks in time. Sometimes testers spend way too much time on the first tasks, and then, they struggle to answer the last questions because of lack of time. Of course, I could always order a 40-min test, but the price doubles, and in some cases may seem too much for additional 2-3 minutes. There's also an option to report a video and have it replaced if Userfeel decides it was a tester's "fault" not to complete all the tasks, but this might result in either testers or clients being unhappy with Userfeel's call. Review collected by and hosted on G2.com.

I like that I am able to do occasional user tests without commitments. Also the testing platform is very intuitive to use and the analysis part with the transcriptions works beautifully. Review collected by and hosted on G2.com.

Not that much to dislike about this product but I think that perhaps there could be more qualification criteria for the tests. For example, it could be great for local businesses to have an option to filter more by location. Review collected by and hosted on G2.com.

The product's affordability was great and so important for us as a small startup looking to build our user testing experience. We looked at many other vendors but couldn't find a happy medium between the cost and the quality of the tests we could create. With Userfeel, we were able to review user behaviour and ask the questions we wanted. Looking forward to using this tool more! Review collected by and hosted on G2.com.

I hope the tester demographic settings will expand. It would be amazing if we could find testers from specific industries or testers who use assistive technology. Review collected by and hosted on G2.com.

It was easy to use. Even though I don't have vast experience with user testing in general, I was able within 3 days to get insights that helped fix things on the prototypes we designed for our new website. Review collected by and hosted on G2.com.

I used the ready-made templates that are available in the tool, but I would like to find there more templates, specialized on my industry, which is real estate. Review collected by and hosted on G2.com.

This is an excellent tool for doing conversion research. It provides everything that Usertesting.com offers but charges per user test instead of needing to pay for a very expensive subscription. I particularly like the ability to create highlight reels that can be shared easily, and the support is fast if you need any help or any tests need replacing. Review collected by and hosted on G2.com.

The pool of user testers isn't as large as Usertesting.com but hopefully that will grow soon. Review collected by and hosted on G2.com.

I liked that it is similar to Usertesting.com but a fully pay as you go plan. Review collected by and hosted on G2.com.

The quality of respondents was not the same. Review collected by and hosted on G2.com.