If I need to test a user journey I can get results quickly with this service. Review collected by and hosted on G2.com.

The only issue I've had is that it's hard to know exactly when the results will come in. Review collected by and hosted on G2.com.

Transparent pricing. Very quick to create and launch a test. It is easy for the business user. They don't force you to contact a sales representative to start an account. Review collected by and hosted on G2.com.

The test analytics and results could be more robust. The individual test results are easy to use and follow, however, it would be great if there was more indepth results synthesis tools. I need to export an manipulate a lot of the test results data outside of their tool to fully distill the results and present to my stakeholders. Review collected by and hosted on G2.com.

It's been really helpful to have a support team at the ready, reviewing and making suggestions as I go along. Also it's a great service generally. Review collected by and hosted on G2.com.

I haven't really found any downsides to Userfeel, so much as just challenging to testing in general. Getting people to use the test properly can be hard! Review collected by and hosted on G2.com.

Love that I can pay-as-go. Allows me to only run the tests I need, when I need them, without feeling that I am going to be beholden to them in the future and end up wasting tests that I don't use. Review collected by and hosted on G2.com.

Sometimes tests are slow to run. Had no trouble running desktop/laptop-based test, but mobile tests first didn't show up until I wrote support and are taking a long time to be picked up and completed. Review collected by and hosted on G2.com.

The setup process to launch a usability study is very intuitive and quick. All the content is presented in a findable and learnable way, which one would expect from a user-testing platform. The support team were fairly responsive and when I had to get a replacement user test ordered, the team completed this within 24hrs at no extra cost, which I was happy with. Review collected by and hosted on G2.com.

UserFeel can improve by making 'highlights' more accessible and faster to find in the UI. The UI is confusing when it comes to finding your session highlights and extracting them takes a few more steps than should be required. The option to share recordings, without the user researchers' notes being visible would also be really useful. Then the sessions can be shared with clients and they can see the recordings within the context of the user testers profile. Review collected by and hosted on G2.com.

The customer service is excellent- account managers make recommendation on how tasks and questions can be improved. It's also very easy to clip and set up highlight reels. Review collected by and hosted on G2.com.

Sometimes the sound quality isn't great. Review collected by and hosted on G2.com.

There's a very quick turnaround on tests, and we can quickly and easily select the level of detail. It's also great to be able to be flexible on term/number of testers and we love the supporting documents which help us improve our tests. Review collected by and hosted on G2.com.

In a 10x product, it would be fantastic to have the tester slots filled in real time so we could integrate into our daily/hourly release velocity. Aware how difficult this is. Review collected by and hosted on G2.com.

It is almost no hassle to set up or use, and it is straightforward. Review collected by and hosted on G2.com.

Less content available to test in all demographics. Review collected by and hosted on G2.com.

The friendly platform to check if your webpage has what is required to jump to the world Review collected by and hosted on G2.com.

if you want to become a tester, the process was a little bit slow, maybe is better to ask for some background and get the qualification test ready before to give it away. Review collected by and hosted on G2.com.

Listening to a user walk through our site was invaluable! Review collected by and hosted on G2.com.

I'm not exactly sure the person was pre-qualified as we would have liked; however, it was still very helpful. Review collected by and hosted on G2.com.