Clear and concise platform. Response time for customer support is good and ease of implementation. Review collected by and hosted on G2.com.

I haven't experienced any negatives with Usefeel. Review collected by and hosted on G2.com.

It's easy to gather real user feedback. No need to hire an agency or organize offline feedback sesions. I really value I can do it online Review collected by and hosted on G2.com.

Sometimes quality of the tester is not high, meaning they seem not to fit within the target audience. Other than demographics, you can only filter out users based on pre-screening questions, and it seems like people are not always honest.

Also, some users provide their general thoughts rather than aswering the especific questions. Review collected by and hosted on G2.com.

It's easy to setup a test, you're guided through it and it's just a super quick way to get feedback on things! If you would setup a similar test yourself where you have to physically meet or make appointments with users to test, it takes days. Where now you have results in only a few hours! The whole process just makes it easy and quick to make actual improvements to your product! Review collected by and hosted on G2.com.

The whole user infterface feels a bit cluncky; it's not that it doesn't work it just doesn't feel finished in a way. Review collected by and hosted on G2.com.

Userfeel stands out for its user-friendly interface and comprehensive functionality. The platform enables quick and efficient user testing, providing actionable insights that are crucial for website optimization. The diverse pool of testers from various demographics and regions ensures that the feedback is well-rounded. Additionally, the real-time video recordings and annotations offer an invaluable perspective into the user journey, making it easier to pinpoint areas of improvement. The dashboard and reporting tools are intuitive, simplifying the analysis of results. Overall, Userfeel proves to be a valuable tool for any business looking to enhance their user experience. Review collected by and hosted on G2.com.

While Userfeel offers a robust platform for user testing, there are areas that could benefit from refinement. For one, the onboarding process for new users might seem a tad overwhelming due to the multitude of features. A more guided or interactive tutorial could alleviate this. Additionally, while the diverse tester pool is advantageous, the platform could improve in providing more specific targeting or filtering options for testers based on certain niche criteria. Occasionally, there might be slight delays in receiving test results, which could affect project timelines for businesses operating under tight schedules. Integrations with other tools or platforms could also be expanded to cater to a wider range of workflow needs. Review collected by and hosted on G2.com.

It was very easy to use, and share the results within the organization. Review collected by and hosted on G2.com.

The transcripts need some work. I would like to also do some tree testing someday. Review collected by and hosted on G2.com.

Flexibility of testing options.

Much TBC as waiting on test to be fulfilled.

Customer support on LiveChat. Review collected by and hosted on G2.com.

Not being able to do multiple demographics within one test, adds admin but doesn't take too long so not a major issue.

No heat maps.

Taking far longer than discussed to get tests completed - needed the results by now. Review collected by and hosted on G2.com.

I can create specific segments for my test Review collected by and hosted on G2.com.

I would like to be able to set more robust demographics Review collected by and hosted on G2.com.

I think it's easy to use and fun to test Review collected by and hosted on G2.com.

Takes time to send new testing but worthwhile Review collected by and hosted on G2.com.

It was easy to sign up and create a test. The pricing is "pay as you go," so it was easy to buy one test to evaluate the service. I had used tools like this before so that certainly made it easier for me. But it worked just as I expected, which was nice. The pricing is affordable, too. We are a small company, and prices offered by usertesting.com and others were way, way out of our budget. Review collected by and hosted on G2.com.

I can't review or update my payment method via their interface. This is minor but is an opportunity for improvement. For some reason I keep getting notified that my card was declined, but I can't check on that via Userfeel. I was told to reach out to Stripe, but I'm not sure how to go about doing that. Integrating Stripe with Userfeel will make this experience better for their customers. Review collected by and hosted on G2.com.

Mina helped me through so many challenges of using the platform, thank God for her. I got enough data for my study. The actual functionality is pretty cool, and it's always helpful to see people walk through your prototypes. Review collected by and hosted on G2.com.

I was contacting Mina every day I was using this platform because there was so much I didn't know about how it worked. Like the credits situation. Also, I think some bugs miscounted my finished sessions and led to participants being unable to take the survey when I still had available slots. Review collected by and hosted on G2.com.