--- title: Userfeel Reviews meta\_title: 'Userfeel Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 105 reviews by the users' company size, role or industry to find out how Userfeel works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 105 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Userfeel Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Userfeel to be **easy to use** , facilitating quick access to remote usability testers and enhancing effectiveness. [(11 mentions)](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=1342635&qs=pros-and-cons#reviews) Users find **setup incredibly easy** for usability tests, enabling quick feedback and effective testing experiences. [(8 mentions)](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=1343180&qs=pros-and-cons#reviews) Users find the **easy setup** for tests and interviews a significant advantage, streamlining the feedback process effortlessly. [(7 mentions)](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=1343084&qs=pros-and-cons#reviews) Users value the **diverse contributor access** and **user-friendly templates** for effective and flexible research with Userfeel. [(7 mentions)](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=2067498&qs=pros-and-cons#reviews) Users value the **easy access to a diverse panel** and fast feedback, enhancing research effectiveness significantly. [(6 mentions)](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=1344231&qs=pros-and-cons#reviews) Users find the **pricing steep** , especially for smaller teams, making justification of costs challenging. [(3 mentions)](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=1342110&qs=pros-and-cons#reviews) Users find the **credit transfer process unclear** and hope for more affordable testing options in the future. [(2 mentions)](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=2067539&qs=pros-and-cons#reviews) Users express concerns over the **inadequate feedback mechanism** , noting a decline in contributor quality and engagement. [(1 mentions)](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=2094979&qs=pros-and-cons#reviews) Users find the **insufficient information** regarding credit transfer processes confusing and not user-friendly. [(1 mentions)](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=2278405&qs=pros-and-cons#reviews) Users find the **lack of guidance** on credit transfer confusing, affecting their overall experience with Userfeel. [(1 mentions)](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=2278396&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Userfeel ##### 1. Ease of Use Users find Userfeel to be **easy to use** , facilitating quick access to remote usability testers and enhancing effectiveness. [ See 11 mentions ](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=1342635&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Fast Remote Testing Access, But Screening Logic Needs Improvement" What do you like about Userfeel? It does what it's supposed to do. Quickly gives access to participants for remote usability testing. ![Kristen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen M.") KM Kristen M. Small-Business (50 or fewer emp.) 5.0/5 "Excellent tool for observing user interactions, identifying pain points, and collecting feedback." What do you like about Userfeel? The tester screening questions make it easy to get testers who meet our demographic criteria. Userfeel is an excellent tool that helps improve usabili ##### 2. Setup Ease Users find **setup incredibly easy** for usability tests, enabling quick feedback and effective testing experiences. [ See 8 mentions ](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=1343180&qs=pros-and-cons#reviews) See Related User Reviews JB Julie B. Small-Business (50 or fewer emp.) 5.0/5 "A reliable all-in-one tool for user research, testing, reporting, and iterating." What do you like about Userfeel? I’m impressed by how quickly I can create a test, define the audience, publish it, and start collecting insights—often all within the same day. The pl NW Natalie W. Small-Business (50 or fewer emp.) 5.0/5 "An Essential Part of My UX Research Toolkit" What do you like about Userfeel? It's super easy to set up usability tests, interviews, and surveys. Plus, I love that there’s a wide mix of participants to choose from—it makes getti ##### 3. Easy Setup Users find the **easy setup** for tests and interviews a significant advantage, streamlining the feedback process effortlessly. [ See 7 mentions ](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=1343084&qs=pros-and-cons#reviews) See Related User Reviews JB Julie B. Small-Business (50 or fewer emp.) 5.0/5 "A reliable all-in-one tool for user research, testing, reporting, and iterating." What do you like about Userfeel? I’m impressed by how quickly I can create a test, define the audience, publish it, and start collecting insights—often all within the same day. The pl NW Natalie W. Small-Business (50 or fewer emp.) 5.0/5 "An Essential Part of My UX Research Toolkit" What do you like about Userfeel? It's super easy to set up usability tests, interviews, and surveys. Plus, I love that there’s a wide mix of participants to choose from—it makes getti ##### 4. Features Users value the **diverse contributor access** and **user-friendly templates** for effective and flexible research with Userfeel. [ See 7 mentions ](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=2067498&qs=pros-and-cons#reviews) See Related User Reviews JB Julie B. Small-Business (50 or fewer emp.) 5.0/5 "A reliable all-in-one tool for user research, testing, reporting, and iterating." What do you like about Userfeel? I’m impressed by how quickly I can create a test, define the audience, publish it, and start collecting insights—often all within the same day. The pl JS Jonathan S. Mid-Market (51-1000 emp.) 5.0/5 "A great tool for running user research efficiently." What do you like about Userfeel? It’s easy to access a diverse panel of contributors from various industries and roles, spread across the globe. The platform offers multiple templates ##### 5. Helpful Users value the **easy access to a diverse panel** and fast feedback, enhancing research effectiveness significantly. [ See 6 mentions ](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=1344231&qs=pros-and-cons#reviews) See Related User Reviews ![Kristen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen M.") KM Kristen M. Small-Business (50 or fewer emp.) 5.0/5 "Excellent tool for observing user interactions, identifying pain points, and collecting feedback." What do you like about Userfeel? The tester screening questions make it easy to get testers who meet our demographic criteria. Userfeel is an excellent tool that helps improve usabili NW Natalie W. Small-Business (50 or fewer emp.) 5.0/5 "An Essential Part of My UX Research Toolkit" What do you like about Userfeel? It's super easy to set up usability tests, interviews, and surveys. Plus, I love that there’s a wide mix of participants to choose from—it makes getti ### 5 Cons or Disadvantages of Userfeel ##### 1. Expensive Users find the **pricing steep** , especially for smaller teams, making justification of costs challenging. [ See 3 mentions ](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=1342110&qs=pros-and-cons#reviews) See Related User Reviews NW Natalie W. Small-Business (50 or fewer emp.) 5.0/5 "An Essential Part of My UX Research Toolkit" What do you dislike about Userfeel? The pricing can feel a bit steep for smaller teams. YH Yanbin H. Enterprise (\> 1000 emp.) 5.0/5 "A Useful Tool for User Research" What do you dislike about Userfeel? The cost can be a bit tough to justify If you're part of a smaller team, but as for me, I don't see anything to dislike. ##### 2. Credit Issues Users find the **credit transfer process unclear** and hope for more affordable testing options in the future. [ See 2 mentions ](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=2067539&qs=pros-and-cons#reviews) See Related User Reviews ![Kristen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen M.") KM Kristen M. Small-Business (50 or fewer emp.) 5.0/5 "Excellent tool for observing user interactions, identifying pain points, and collecting feedback." What do you dislike about Userfeel? Credits are specific to each project and must be moved to another project to be used there. The process for transferring credits wasn’t very clear. SV Sheila V. Mid-Market (51-1000 emp.) 5.0/5 "The first and best user tools platform" What do you dislike about Userfeel? "I’m really hoping the credit model gets cheaper someday—can’t wait for the day we can run as many tests as we want without watching the meter." ##### 3. Inadequate Feedback Mechanism Users express concerns over the **inadequate feedback mechanism** , noting a decline in contributor quality and engagement. [ See 1 mentions ](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=2094979&qs=pros-and-cons#reviews) See Related User Reviews JS Jonathan S. Mid-Market (51-1000 emp.) 5.0/5 "A great tool for running user research efficiently." What do you dislike about Userfeel? The quality of contributors on Userfeel has noticeably declined over time. Some participants seem more focused on collecting the incentive than offeri ##### 4. Insufficient Information Users find the **insufficient information** regarding credit transfer processes confusing and not user-friendly. [ See 1 mentions ](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=2278405&qs=pros-and-cons#reviews) See Related User Reviews ![Kristen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen M.") KM Kristen M. Small-Business (50 or fewer emp.) 5.0/5 "Excellent tool for observing user interactions, identifying pain points, and collecting feedback." What do you dislike about Userfeel? Credits are specific to each project and must be moved to another project to be used there. The process for transferring credits wasn’t very clear. ##### 5. Lack of Guidance Users find the **lack of guidance** on credit transfer confusing, affecting their overall experience with Userfeel. [ See 1 mentions ](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=2278396&qs=pros-and-cons#reviews) See Related User Reviews ![Kristen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen M.") KM Kristen M. Small-Business (50 or fewer emp.) 5.0/5 "Excellent tool for observing user interactions, identifying pain points, and collecting feedback." What do you dislike about Userfeel? Credits are specific to each project and must be moved to another project to be used there. The process for transferring credits wasn’t very clear. ## Top-Rated Alternatives [ ![UserTesting](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting") UserTesting 4.4/5(792) ](https://www.g2.com/products/usertesting/reviews) [ ![Userlytics](https://images.g2crowd.com/uploads/product/hd_favicon/77d0a0611ac8e48b54fb28c48c3677ae/userlytics.svg "Userlytics") Userlytics 4.4/5(189) ](https://www.g2.com/products/userlytics/reviews) [ ![Respondent](https://images.g2crowd.com/uploads/product/hd_favicon/a0948e9c5c619d3d77014123bd187a1e/respondent.svg "Respondent") Respondent 4.6/5(530) ](https://www.g2.com/products/respondent/reviews) [ View All Alternatives ](https://www.g2.com/products/userfeel/competitors/alternatives) ![Terrane W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Terrane W.") TW Terrane W. Client experience Consultant Small-Business (50 or fewer emp.) 6/11/2024 Guest users or non-business users of the software, not included in G2 scores. "Great experience!" 5/5 What do you like best about Userfeel? Clear and concise platform. Response time for customer support is good and ease of implementation. Review collected by and hosted on G2.com. What do you dislike about Userfeel? I haven't experienced any negatives with Usefeel. Review collected by and hosted on G2.com. What problems is Userfeel solving and how is that benefiting you? Userfeel solves customer experiences which may hinder website traffic and ease of use for websites and APPS. Helps add value to companies and makes customer experience better especially with time constraints. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Small-Business (50 or fewer emp.) 3/18/2024 "Quick and easy way to get user feedback" 3.5/5 What do you like best about Userfeel? It's easy to gather real user feedback. No need to hire an agency or organize offline feedback sesions. I really value I can do it online Review collected by and hosted on G2.com. What do you dislike about Userfeel? Sometimes quality of the tester is not high, meaning they seem not to fit within the target audience. Other than demographics, you can only filter out users based on pre-screening questions, and it seems like people are not always honest. Also, some users provide their general thoughts rather than aswering the especific questions. Review collected by and hosted on G2.com. What problems is Userfeel solving and how is that benefiting you? It's helping to improve my user acquisition funnel, specially landing pages Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Timon v.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Timon v.") TV Timon v. Small-Business (50 or fewer emp.) 11/13/2023 "Easy and fast insights" 4/5 What do you like best about Userfeel? It's easy to setup a test, you're guided through it and it's just a super quick way to get feedback on things! If you would setup a similar test yourself where you have to physically meet or make appointments with users to test, it takes days. Where now you have results in only a few hours! The whole process just makes it easy and quick to make actual improvements to your product! Review collected by and hosted on G2.com. What do you dislike about Userfeel? The whole user infterface feels a bit cluncky; it's not that it doesn't work it just doesn't feel finished in a way. Review collected by and hosted on G2.com. What problems is Userfeel solving and how is that benefiting you? It's hard to find and schedule fitting respondents for a test. This just takes that whole thing away! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Claudiu C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Claudiu C.") CC Claudiu C. Small-Business (50 or fewer emp.) 8/7/2023 "Excellent service to test websites" 4/5 What do you like best about Userfeel? Userfeel stands out for its user-friendly interface and comprehensive functionality. The platform enables quick and efficient user testing, providing actionable insights that are crucial for website optimization. The diverse pool of testers from various demographics and regions ensures that the feedback is well-rounded. Additionally, the real-time video recordings and annotations offer an invaluable perspective into the user journey, making it easier to pinpoint areas of improvement. The dashboard and reporting tools are intuitive, simplifying the analysis of results. Overall, Userfeel proves to be a valuable tool for any business looking to enhance their user experience. Review collected by and hosted on G2.com. What do you dislike about Userfeel? While Userfeel offers a robust platform for user testing, there are areas that could benefit from refinement. For one, the onboarding process for new users might seem a tad overwhelming due to the multitude of features. A more guided or interactive tutorial could alleviate this. Additionally, while the diverse tester pool is advantageous, the platform could improve in providing more specific targeting or filtering options for testers based on certain niche criteria. Occasionally, there might be slight delays in receiving test results, which could affect project timelines for businesses operating under tight schedules. Integrations with other tools or platforms could also be expanded to cater to a wider range of workflow needs. Review collected by and hosted on G2.com. What problems is Userfeel solving and how is that benefiting you? Userfeel identifies usability issues on my website by providing real-time feedback from actual users. This aids in enhancing the user experience, reducing bounce rates, and optimizing conversion paths, leading to better user retention and increased sales. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Gerard G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gerard G.") GG Gerard G. Mid-Market (51-1000 emp.) 2/5/2024 "Easy Terms - Easy Interface" 4.5/5 What do you like best about Userfeel? It was very easy to use, and share the results within the organization. Review collected by and hosted on G2.com. What do you dislike about Userfeel? The transcripts need some work. I would like to also do some tree testing someday. Review collected by and hosted on G2.com. What problems is Userfeel solving and how is that benefiting you? Our organization creates untested design based on opinions and creeative ideas. User testing helps us discuss what is actually useful to our users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ES Emma S. Small-Business (50 or fewer emp.) 1/15/2024 "A good platform with many options to personalise" 4/5 What do you like best about Userfeel? Flexibility of testing options. Much TBC as waiting on test to be fulfilled. Customer support on LiveChat. Review collected by and hosted on G2.com. What do you dislike about Userfeel? Not being able to do multiple demographics within one test, adds admin but doesn't take too long so not a major issue. No heat maps. Taking far longer than discussed to get tests completed - needed the results by now. Review collected by and hosted on G2.com. What problems is Userfeel solving and how is that benefiting you? Customer journey Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sarah R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah R.") SR Sarah R. Small-Business (50 or fewer emp.) 3/4/2024 "Easy to use platform, great insights" 5/5 What do you like best about Userfeel? I can create specific segments for my test Review collected by and hosted on G2.com. What do you dislike about Userfeel? I would like to be able to set more robust demographics Review collected by and hosted on G2.com. What problems is Userfeel solving and how is that benefiting you? We're understanding brand perception and how people value different attributes. It's important for brand building Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Krezcely B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krezcely B.") KB Krezcely B. Jr. Executive Assistant Mid-Market (51-1000 emp.) 2/19/2024 "Was fun" 5/5 What do you like best about Userfeel? I think it's easy to use and fun to test Review collected by and hosted on G2.com. What do you dislike about Userfeel? Takes time to send new testing but worthwhile Review collected by and hosted on G2.com. What problems is Userfeel solving and how is that benefiting you? They help by making apps easier for people to use by testing this with other ordinary people Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jason G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason G.") JG Jason G. Mid-Market (51-1000 emp.) 6/5/2023 "Good solution for fast user feedback" 4.5/5 What do you like best about Userfeel? It was easy to sign up and create a test. The pricing is "pay as you go," so it was easy to buy one test to evaluate the service. I had used tools like this before so that certainly made it easier for me. But it worked just as I expected, which was nice. The pricing is affordable, too. We are a small company, and prices offered by usertesting.com and others were way, way out of our budget. Review collected by and hosted on G2.com. What do you dislike about Userfeel? I can't review or update my payment method via their interface. This is minor but is an opportunity for improvement. For some reason I keep getting notified that my card was declined, but I can't check on that via Userfeel. I was told to reach out to Stripe, but I'm not sure how to go about doing that. Integrating Stripe with Userfeel will make this experience better for their customers. Review collected by and hosted on G2.com. What problems is Userfeel solving and how is that benefiting you? Testing new and existing designs with users that are not familiar with our products allows us to optimize the experience and convert more users to paying plans. By testing prototype designs in Figma, we can save development resources by nailing down an experience we know works prior to building it. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 6/16/2023 "Great customer support, but wish it wasn't so necesssary" 3/5 What do you like best about Userfeel? Mina helped me through so many challenges of using the platform, thank God for her. I got enough data for my study. The actual functionality is pretty cool, and it's always helpful to see people walk through your prototypes. Review collected by and hosted on G2.com. What do you dislike about Userfeel? I was contacting Mina every day I was using this platform because there was so much I didn't know about how it worked. Like the credits situation. Also, I think some bugs miscounted my finished sessions and led to participants being unable to take the survey when I still had available slots. Review collected by and hosted on G2.com. What problems is Userfeel solving and how is that benefiting you? We needed to watch people click through our app screens and give us feedback. We got that info after a semi-confusing setup and test monitoring process. It has helped us shape the next round of testing for our product. Review collected by and hosted on G2.com. 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