--- title: Userfeel Reviews meta\_title: 'Userfeel Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 105 reviews by the users' company size, role or industry to find out how Userfeel works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 105 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Userfeel Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Userfeel to be **easy to use** , facilitating quick access to remote usability testers and enhancing effectiveness. [(11 mentions)](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=1342635&qs=pros-and-cons#reviews) Users find **setup incredibly easy** for usability tests, enabling quick feedback and effective testing experiences. [(8 mentions)](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=1343180&qs=pros-and-cons#reviews) Users find the **easy setup** for tests and interviews a significant advantage, streamlining the feedback process effortlessly. [(7 mentions)](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=1343084&qs=pros-and-cons#reviews) Users value the **diverse contributor access** and **user-friendly templates** for effective and flexible research with Userfeel. [(7 mentions)](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=2067498&qs=pros-and-cons#reviews) Users value the **easy access to a diverse panel** and fast feedback, enhancing research effectiveness significantly. [(6 mentions)](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=1344231&qs=pros-and-cons#reviews) Users find the **pricing steep** , especially for smaller teams, making justification of costs challenging. [(3 mentions)](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=1342110&qs=pros-and-cons#reviews) Users find the **credit transfer process unclear** and hope for more affordable testing options in the future. [(2 mentions)](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=2067539&qs=pros-and-cons#reviews) Users express concerns over the **inadequate feedback mechanism** , noting a decline in contributor quality and engagement. [(1 mentions)](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=2094979&qs=pros-and-cons#reviews) Users find the **insufficient information** regarding credit transfer processes confusing and not user-friendly. [(1 mentions)](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=2278405&qs=pros-and-cons#reviews) Users find the **lack of guidance** on credit transfer confusing, affecting their overall experience with Userfeel. [(1 mentions)](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=2278396&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Userfeel ##### 1. Ease of Use Users find Userfeel to be **easy to use** , facilitating quick access to remote usability testers and enhancing effectiveness. [ See 11 mentions ](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=1342635&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Fast Remote Testing Access, But Screening Logic Needs Improvement" What do you like about Userfeel? It does what it's supposed to do. Quickly gives access to participants for remote usability testing. ![Kristen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen M.") KM Kristen M. Small-Business (50 or fewer emp.) 5.0/5 "Excellent tool for observing user interactions, identifying pain points, and collecting feedback." What do you like about Userfeel? The tester screening questions make it easy to get testers who meet our demographic criteria. Userfeel is an excellent tool that helps improve usabili ##### 2. Setup Ease Users find **setup incredibly easy** for usability tests, enabling quick feedback and effective testing experiences. [ See 8 mentions ](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=1343180&qs=pros-and-cons#reviews) See Related User Reviews JB Julie B. Small-Business (50 or fewer emp.) 5.0/5 "A reliable all-in-one tool for user research, testing, reporting, and iterating." What do you like about Userfeel? I’m impressed by how quickly I can create a test, define the audience, publish it, and start collecting insights—often all within the same day. The pl NW Natalie W. Small-Business (50 or fewer emp.) 5.0/5 "An Essential Part of My UX Research Toolkit" What do you like about Userfeel? It's super easy to set up usability tests, interviews, and surveys. Plus, I love that there’s a wide mix of participants to choose from—it makes getti ##### 3. Easy Setup Users find the **easy setup** for tests and interviews a significant advantage, streamlining the feedback process effortlessly. [ See 7 mentions ](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=1343084&qs=pros-and-cons#reviews) See Related User Reviews JB Julie B. Small-Business (50 or fewer emp.) 5.0/5 "A reliable all-in-one tool for user research, testing, reporting, and iterating." What do you like about Userfeel? I’m impressed by how quickly I can create a test, define the audience, publish it, and start collecting insights—often all within the same day. The pl NW Natalie W. Small-Business (50 or fewer emp.) 5.0/5 "An Essential Part of My UX Research Toolkit" What do you like about Userfeel? It's super easy to set up usability tests, interviews, and surveys. Plus, I love that there’s a wide mix of participants to choose from—it makes getti ##### 4. Features Users value the **diverse contributor access** and **user-friendly templates** for effective and flexible research with Userfeel. [ See 7 mentions ](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=2067498&qs=pros-and-cons#reviews) See Related User Reviews JB Julie B. Small-Business (50 or fewer emp.) 5.0/5 "A reliable all-in-one tool for user research, testing, reporting, and iterating." What do you like about Userfeel? I’m impressed by how quickly I can create a test, define the audience, publish it, and start collecting insights—often all within the same day. The pl JS Jonathan S. Mid-Market (51-1000 emp.) 5.0/5 "A great tool for running user research efficiently." What do you like about Userfeel? It’s easy to access a diverse panel of contributors from various industries and roles, spread across the globe. The platform offers multiple templates ##### 5. Helpful Users value the **easy access to a diverse panel** and fast feedback, enhancing research effectiveness significantly. [ See 6 mentions ](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=1344231&qs=pros-and-cons#reviews) See Related User Reviews ![Kristen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen M.") KM Kristen M. Small-Business (50 or fewer emp.) 5.0/5 "Excellent tool for observing user interactions, identifying pain points, and collecting feedback." What do you like about Userfeel? The tester screening questions make it easy to get testers who meet our demographic criteria. Userfeel is an excellent tool that helps improve usabili NW Natalie W. Small-Business (50 or fewer emp.) 5.0/5 "An Essential Part of My UX Research Toolkit" What do you like about Userfeel? It's super easy to set up usability tests, interviews, and surveys. Plus, I love that there’s a wide mix of participants to choose from—it makes getti ### 5 Cons or Disadvantages of Userfeel ##### 1. Expensive Users find the **pricing steep** , especially for smaller teams, making justification of costs challenging. [ See 3 mentions ](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=1342110&qs=pros-and-cons#reviews) See Related User Reviews NW Natalie W. Small-Business (50 or fewer emp.) 5.0/5 "An Essential Part of My UX Research Toolkit" What do you dislike about Userfeel? The pricing can feel a bit steep for smaller teams. YH Yanbin H. Enterprise (\> 1000 emp.) 5.0/5 "A Useful Tool for User Research" What do you dislike about Userfeel? The cost can be a bit tough to justify If you're part of a smaller team, but as for me, I don't see anything to dislike. ##### 2. Credit Issues Users find the **credit transfer process unclear** and hope for more affordable testing options in the future. [ See 2 mentions ](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=2067539&qs=pros-and-cons#reviews) See Related User Reviews ![Kristen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen M.") KM Kristen M. Small-Business (50 or fewer emp.) 5.0/5 "Excellent tool for observing user interactions, identifying pain points, and collecting feedback." What do you dislike about Userfeel? Credits are specific to each project and must be moved to another project to be used there. The process for transferring credits wasn’t very clear. SV Sheila V. Mid-Market (51-1000 emp.) 5.0/5 "The first and best user tools platform" What do you dislike about Userfeel? "I’m really hoping the credit model gets cheaper someday—can’t wait for the day we can run as many tests as we want without watching the meter." ##### 3. Inadequate Feedback Mechanism Users express concerns over the **inadequate feedback mechanism** , noting a decline in contributor quality and engagement. [ See 1 mentions ](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=2094979&qs=pros-and-cons#reviews) See Related User Reviews JS Jonathan S. Mid-Market (51-1000 emp.) 5.0/5 "A great tool for running user research efficiently." What do you dislike about Userfeel? The quality of contributors on Userfeel has noticeably declined over time. Some participants seem more focused on collecting the incentive than offeri ##### 4. Insufficient Information Users find the **insufficient information** regarding credit transfer processes confusing and not user-friendly. [ See 1 mentions ](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=2278405&qs=pros-and-cons#reviews) See Related User Reviews ![Kristen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen M.") KM Kristen M. Small-Business (50 or fewer emp.) 5.0/5 "Excellent tool for observing user interactions, identifying pain points, and collecting feedback." What do you dislike about Userfeel? Credits are specific to each project and must be moved to another project to be used there. The process for transferring credits wasn’t very clear. ##### 5. Lack of Guidance Users find the **lack of guidance** on credit transfer confusing, affecting their overall experience with Userfeel. [ See 1 mentions ](https://www.g2.com/products/userfeel/reviews?filters%5Bsentiment_snippet%5D=2278396&qs=pros-and-cons#reviews) See Related User Reviews ![Kristen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen M.") KM Kristen M. Small-Business (50 or fewer emp.) 5.0/5 "Excellent tool for observing user interactions, identifying pain points, and collecting feedback." What do you dislike about Userfeel? Credits are specific to each project and must be moved to another project to be used there. The process for transferring credits wasn’t very clear. ## Top-Rated Alternatives [ ![UserTesting](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting") UserTesting 4.4/5(792) ](https://www.g2.com/products/usertesting/reviews) [ ![Userlytics](https://images.g2crowd.com/uploads/product/hd_favicon/77d0a0611ac8e48b54fb28c48c3677ae/userlytics.svg "Userlytics") Userlytics 4.4/5(189) ](https://www.g2.com/products/userlytics/reviews) [ ![Respondent](https://images.g2crowd.com/uploads/product/hd_favicon/a0948e9c5c619d3d77014123bd187a1e/respondent.svg "Respondent") Respondent 4.6/5(530) ](https://www.g2.com/products/respondent/reviews) [ View All Alternatives ](https://www.g2.com/products/userfeel/competitors/alternatives) WW Wendy W. Principal UX Designer Financial Services Enterprise (\> 1000 emp.) 4/20/2025 "Userfeel makes user research easy and fast" 5/5 What do you like best about Userfeel? Userfeel makes it super simple and fast to gather feedback from real people. Whether you’re running a small business or part of a big company. It gives you the flexibility to run different types of studies using a variety of materials so you can learn exactly what your users think, in a way that works best for you. Review collected by and hosted on G2.com. What do you dislike about Userfeel? Userfeel makes it super simple and fast to gather feedback from real people. I don't have any negative comment. Review collected by and hosted on G2.com. What problems is Userfeel solving and how is that benefiting you? Userfeel has been in a good support to us, it’s helping us really understand what our users want and need. We’re also using it to quickly test our prototypes, so we can spot and fix any usability issues early and make sure everything runs smoothly before we roll out a new update. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MG Mukul G. CEO Mid-Market (51-1000 emp.) 6/4/2025 "Userfeel Made Us See Our Website Through Our Customers' Eyes" 5/5 What do you like best about Userfeel? Userfeel gives you direct, unfiltered access to how real users experience your product. The platform is user-friendly, and setting up a test is quick and intuitive. The recorded videos and voice commentary from testers helped us uncover confusing flows, unclear messaging, and friction points we hadn't noticed before. It’s like instant UX clarity. Review collected by and hosted on G2.com. What do you dislike about Userfeel? Some test participants vary in the depth of their feedback, and a few videos required sifting through to find the most valuable insights. It would also be great to have more advanced filters for selecting very specific tester profiles. Review collected by and hosted on G2.com. What problems is Userfeel solving and how is that benefiting you? We were redesigning parts of our website and had no idea how users were navigating it—or where they were getting stuck. Userfeel helped us validate our assumptions, catch UX issues early, and improve the overall experience before going live. It saved us time, money, and guesswork. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JB Julie B. Office Manager Small-Business (50 or fewer emp.) 5/24/2025 "A reliable all-in-one tool for user research, testing, reporting, and iterating." 5/5 What do you like best about Userfeel? I’m impressed by how quickly I can create a test, define the audience, publish it, and start collecting insights—often all within the same day. The platform is intuitive, easy to learn, and offers powerful, in-depth reporting that adds real value to our research process. Review collected by and hosted on G2.com. What do you dislike about Userfeel? I dislike nothing about the tool. Dislike is a strong word. Review collected by and hosted on G2.com. What problems is Userfeel solving and how is that benefiting you? Understanding what our users care about most—whether they grasp what we offer, can easily find what they need, and feel we're delivering real value—guides everything we do. Answering these questions (and more) helps us create better experiences for everyone we serve: users, customers, partners, internal teams, and even long-time legacy users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BH Brandon H. IT Security Analyst Mid-Market (51-1000 emp.) 7/27/2025 "Userfeel is a great advanced authentication for meeting compliance." 5/5 What do you like best about Userfeel? Identity Verification Ease of use Self Service Console for end users Review collected by and hosted on G2.com. What do you dislike about Userfeel? Upgrade process Support for smart cards Review collected by and hosted on G2.com. What problems is Userfeel solving and how is that benefiting you? For compliance reasons we are required to use advanced authentication to protect some assets we have in our network. We use SecurID as our advanced authentication solution. Users, when needing to access these protected areas of the network must use their advanced authentication, Userfeel to authenticate to the protected network. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SV Sheila V. Designer and CEO Retail Mid-Market (51-1000 emp.) 4/17/2025 "The first and best user tools platform" 5/5 What do you like best about Userfeel? I really appreciate the automated metrics and the color-coded pain points, compliment suggestions, and other insights in the video timeline. Plus, setting up a test is super easy." Want it to sound more formal, casual, or somewhere in between Review collected by and hosted on G2.com. What do you dislike about Userfeel? "I’m really hoping the credit model gets cheaper someday—can’t wait for the day we can run as many tests as we want without watching the meter." Review collected by and hosted on G2.com. What problems is Userfeel solving and how is that benefiting you? Userfeel’s been a big win for us—we get to watch real people navigate tasks in our smart home mobile app with zero stress, which tells us we’re on the right track. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic NW Natalie W. Executive Director Education Management Small-Business (50 or fewer emp.) 5/23/2025 "An Essential Part of My UX Research Toolkit" 5/5 What do you like best about Userfeel? It's super easy to set up usability tests, interviews, and surveys. Plus, I love that there’s a wide mix of participants to choose from—it makes getting the right feedback way easier. Review collected by and hosted on G2.com. What do you dislike about Userfeel? The pricing can feel a bit steep for smaller teams. Review collected by and hosted on G2.com. What problems is Userfeel solving and how is that benefiting you? Finding and recruiting participants for usability testing usually takes a lot of time, but Userfeel makes it easy. They’ve got a ready-to-go pool of diverse users, so I can get valuable insights fast—without spending weeks on logistics. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 11/3/2025 "Fast Remote Testing Access, But Screening Logic Needs Improvement" 4.5/5 What do you like best about Userfeel? It does what it's supposed to do. Quickly gives access to participants for remote usability testing. Review collected by and hosted on G2.com. What do you dislike about Userfeel? The screening logic is EXTREMELY limited. Almost unusable. Review collected by and hosted on G2.com. What problems is Userfeel solving and how is that benefiting you? Access to remote usability testing features and population Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JG Juan G. UX Researcher Hospitality Enterprise (\> 1000 emp.) 5/7/2025 "Easy to use and quick turnaround for research" 5/5 What do you like best about Userfeel? Userfeel’s quick turnaround is a game changer—I can launch a study and have insights in just a few hours. Plus, the platform is super flexible and easy to adapt. Review collected by and hosted on G2.com. What do you dislike about Userfeel? The platform’s users tend to be seasoned testers, so careful screening is important if you’re looking for participants who reflect your everyday users. Review collected by and hosted on G2.com. What problems is Userfeel solving and how is that benefiting you? I am helping my designers and product owners get feedback on new concepts, redesigns, or existing products. Review collected by and hosted on G2.com. Show More 5/20/2025 Current UserValidated ReviewerSource: Organic RN Reinaldo N. Owner Small-Business (50 or fewer emp.) 9/2/2024 "Onboarding is great but nothing ever really came of it." 2.5/5 What do you like best about Userfeel? The easy of use of the platform and the app. The onboarding brocess was very professional and you are not left wanting to know what the next step will be. Review collected by and hosted on G2.com. What do you dislike about Userfeel? I guess you would have to be waiting a very long time to get something because I got nothing. Best of luck to whoever has the patience to keep watching it for weeks. The App runs in the background and my mac said that it was still recording my screen for some reason long after the initial test. Review collected by and hosted on G2.com. What problems is Userfeel solving and how is that benefiting you? They help companies get UI/UX reviews from the general public and professionals while they earn from doing the reviews. Review collected by and hosted on G2.com. Show More 3/3/2025 Current UserValidated ReviewerSource: Organic KB Krista B. Founder & CEO Retail Small-Business (50 or fewer emp.) 5/20/2025 "Userfeel" 5/5 What do you like best about Userfeel? The fact that I can easily set up tests for users to review while also being able to review for others and make some cash on the side. Review collected by and hosted on G2.com. What do you dislike about Userfeel? It's the fact that you might not qualify for even one test in a day you'll have to keep trying Review collected by and hosted on G2.com. What problems is Userfeel solving and how is that benefiting you? It's really been good I've earned some cash and also used it for my company. Review collected by and hosted on G2.com. 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