[ UseResp... Reviews ](https://www.g2.com/products/useresponse/reviews) [ UseResp... Reviews ](https://www.g2.com/products/useresponse/reviews) # UseResponse Pricing Overview [Editedit](https://my.g2.com/useresponse/pricings) Free Trial ## UseResponse Pricing Key Insights Last updated on Apr 09, 2026 * * * UseResponse offers **2 pricing editions** , starting from **$149** to **$4800**. UseResponse pricing tiers are designed to support different usage levels and team sizes. UseResponse also offers a **free trial**. Compare the UseResponse pricing table below to figure out the best fit for your needs. Some plans may require you to contact **UseResponse** for **custom pricing**. * * * Enterprise Package — $149 / per 2 agents per month Self-Hosted — $4800 / one-time fee Rated 4.5 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Enterprise Package $149 per 2 agents per month Solution with all enterprise features included like SLA, SSO, Business Hours, Multilingual and Multi-Forums, Premium Support, etc. Self-Hosted $4800 one-time fee 50% for the next year. Installed on Your Server. Custom Addons. 100% Open Code. Premium Support. Hassle Free Updates. All Enterprise Features Cloud plans include all Enterprise features. Cloud plan - price per 2 agents a month with the ability to upgrade to pay on monthly or yearly basis (with 20% off). Self-Hosted package - one-time fee for the license, and with 50% discount on next year updates. Pricing information for UseResponse is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase UseResponse must be conducted with the seller. Pricing information was last updated on October 09, 2024 Show More ## Top-Rated Alternatives [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,752) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,001) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent") LiveAgent 4.5/5(1,538) ](https://www.g2.com/products/liveagent/reviews) [ View All Alternatives ](https://www.g2.com/products/useresponse/competitors/alternatives) ## UseResponse Alternatives Pricing The following is a quick overview of editions offered by other [Help Desk Software](https://www.g2.com/categories/help-desk) | ![Freshdesk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png) [Freshdesk](https://www.g2.com/products/freshdesk/reviews) ##### Freshdesk Email and Ticketing (Growth) | $19.001 User per month billed annually Per Month | Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email - Automations - Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal - Analytics: OOB analytics and standard reports - Self-service: Knowledge base - Security, routing, SLA: Role-based access control, SSO, Ticket dispatch | | ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png) [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ##### Support Only (Team) | $19.001 user per month billed annually | Integrated customer support - Email & social media - Web widget & mobile SDK - Pre-defined business rules - Essentials card - Interaction history | | ![LiveAgent](https://images.g2crowd.com/uploads/product/image/small_square/small_square_433a328317c6e0de0c6956bb38f34fd8/liveagent.png) [LiveAgent](https://www.g2.com/products/liveagent/reviews) ##### Small | Starting at $15.001 agent / Per Month | E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app - Unlimited ticket history - Unlimited email addresses - Advanced reporting - Customer portal + forum - API + integrations - Rules and Time rules - Customer Service - White Glove Setup - Customer mail templates - Rules & Time rules - Gamification - + many more features [Show More](javascript:void(0);) | Various alternatives pricing & plans Free Trial Pricing information for the above various UseResponse alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## UseResponse Pricing Reviews (1) ![Phil N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phil N.") PN Phil N. Managing Director Small-Business (50 or fewer emp.) 6/26/2023 More Options - "Took an unauthorised payment from our stored card details and refused to refund" 0/5 What do you like best about UseResponse? Integrates with Telegram and the conversation dashboard updates in realtime. Review collected by and hosted on G2.com. What do you dislike about UseResponse? We initially decided to leave as it doesn't store a view of the customer with any information to help support agents. Each coversation is essentally just separate. When we were leaving we noticed an unauothrised payment had been taken from the card details we had lodged for the recurring billing. 2 moths after extending our contract for a year, a further years subscription payment was taken. The company claimed we had updated manully (not believable when we had 10 months subscription remaining) and refused to refund it. Review collected by and hosted on G2.com. What problems is UseResponse solving and how is that benefiting you? It was to bring all of our customer conversations into a ticketing dashboard,. Review collected by and hosted on G2.com. Show More Response from Stas Kuzma of UseResponse [Editedit](https://www.g2.com/survey_responses/useresponse-review-8256307/official_response/edit) Thank you for taking the time to share your review with us. We are truly sorry to hear that you had a negative experience with our software. Your feedback regarding customer interaction history is highly valuable to us, and we have already implemented changes to improve our product. Regarding the subscription, our customers have the option to choose between monthly or annual billing, and our system charges the card accordingly. We appreciate your business and would be thrilled to have the opportunity to serve you again in the future. Validated ReviewerSource: Organic UseResponse Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,752) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-useresponse) ##### Categories on G2 [ Live Chat ](https://www.g2.com/categories/live-chat)[ Customer Self-Service ](https://www.g2.com/categories/customer-self-service)[ Help Desk ](https://www.g2.com/categories/help-desk) [ Digital Customer Service Platforms ](https://www.g2.com/categories/digital-customer-service-platforms)[ Enterprise Feedback Management ](https://www.g2.com/categories/enterprise-feedback-management)[ Idea Management ](https://www.g2.com/categories/idea-management) Show More ##### Explore More [ What salary benchmarking app are other software companies actually using to set engineering compensation rather than just guessing from Glassdoor? ](https://www.g2.com/discussions/what-salary-benchmarking-app-are-other-software-companies-actually-using-to-set-engineering-compensation-rather-than-just-guessing-from-glassdoor)[ Which 3D rendering software is best for animation studios that need fast render times and reliable support without a pipeline built around a single expensive tool? ](https://www.g2.com/discussions/which-3d-rendering-software-is-best-for-animation-studios-that-need-fast-render-times-and-reliable-support-without-a-pipeline-built-around-a-single-expensive-tool)[ What is the best free time tracking software for businesses? ](https://www.g2.com/discussions/what-is-the-best-free-time-tracking-software-for-businesses) [ Best IAM software for small businesses ](https://www.g2.com/discussions/what-s-the-best-iam-software-for-small-businesses-in-2025)[ Which cloud security monitoring tools give security teams better control and visibility over their cloud environment without drowning in dashboards? ](https://www.g2.com/discussions/which-cloud-security-monitoring-tools-give-security-teams-better-control-and-visibility-over-their-cloud-environment-without-drowning-in-dashboards)[ Top account-based platforms for marketing automation ](https://www.g2.com/discussions/top-account-based-platforms-for-marketing-automation-in-2025) Show More [ What salary benchmarking app are other software companies actually using to set engineering compensation rather than just guessing from Glassdoor? ](https://www.g2.com/discussions/what-salary-benchmarking-app-are-other-software-companies-actually-using-to-set-engineering-compensation-rather-than-just-guessing-from-glassdoor)[ Which 3D rendering software is best for animation studios that need fast render times and reliable support without a pipeline built around a single expensive tool? ](https://www.g2.com/discussions/which-3d-rendering-software-is-best-for-animation-studios-that-need-fast-render-times-and-reliable-support-without-a-pipeline-built-around-a-single-expensive-tool)[ What is the best free time tracking software for businesses? ](https://www.g2.com/discussions/what-is-the-best-free-time-tracking-software-for-businesses) [ Best IAM software for small businesses ](https://www.g2.com/discussions/what-s-the-best-iam-software-for-small-businesses-in-2025)[ Which cloud security monitoring tools give security teams better control and visibility over their cloud environment without drowning in dashboards? ](https://www.g2.com/discussions/which-cloud-security-monitoring-tools-give-security-teams-better-control-and-visibility-over-their-cloud-environment-without-drowning-in-dashboards)[ Top account-based platforms for marketing automation ](https://www.g2.com/discussions/top-account-based-platforms-for-marketing-automation-in-2025)