# Top Free Live Chat Software ## How Many Live Chat Software Products Does G2 Track? **Total Products under this Category:** 464 ### Category Stats (Jul 2026) - **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month _Last updated: July 22, 2026_ ## How Does G2 Rank Live Chat Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 100,500+ Authentic Reviews - 464+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Live Chat Software ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=10366&focus%5B%5D=1281845&focus%5B%5D=19432) Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, Podium, WhatsApp Business Platform, and Birdeye. Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=podium&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=birdeye) **Sponsored** ### LiveChat LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-07-28T09%3A30%3A08Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1856&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%2Ffree%3Fopen_modal_url%3D%252Fproducts%252Fuserecho%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Flive-chat-software%25252Ffree%2526source%253Dcategory&secure%5Btoken%5D=073340f73253fac1f506ebe6ed5372980bb9da300a4f5506fa849e08d493ae93&secure%5Burl%5D=https%3A%2F%2Fwww.livechat.com%2F&secure%5Burl_type%5D=free_trial) [ Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) By [Zendesk](https://www.g2.com/sellers/zendesk) [ 4.3/5(7,003) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) What do users say? Users consistently praise the intuitive interface and efficient ticket management of Zendesk, which streamline customer support operations and enhance productivity. The platform's ability to consolida Pros and Cons [ Ease of Use (526) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?qs=pros-and-cons)[ Missing Features (217) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?qs=pros-and-cons) [ Agentforce Service... ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By [Salesforce](https://www.g2.com/sellers/salesforce) [ 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) What do users say? Users consistently praise the product for its centralized customer data and powerful automation, which significantly enhance efficiency in managing customer interactions. The ability to streamline wor Pros and Cons [ Ease of Use (1259) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?qs=pros-and-cons)[ Complexity (697) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?qs=pros-and-cons) [ Fin ](https://www.g2.com/products/fin/reviews) By [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) [ 4.5/5(3,890) ](https://www.g2.com/products/fin/reviews) What do users say? Users consistently praise Fin for its intuitive setup and fast response times, which significantly enhance productivity in customer support. The platform effectively handles simple queries, allowing t Pros and Cons [ Helpful (435) ](https://www.g2.com/products/fin/reviews?qs=pros-and-cons)[ Missing Features (152) ](https://www.g2.com/products/fin/reviews?qs=pros-and-cons) [ Zoho Desk ](https://www.g2.com/products/zoho-desk/reviews) By [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) [ 4.4/5(7,804) ](https://www.g2.com/products/zoho-desk/reviews) What do users say? Users consistently praise the ease of use and powerful automation features of Zoho Desk, which streamline ticket management and enhance team efficiency. The platform's ability to centralize customer i Pros and Cons [ Ease of Use (710) ](https://www.g2.com/products/zoho-desk/reviews?qs=pros-and-cons)[ Learning Curve (329) ](https://www.g2.com/products/zoho-desk/reviews?qs=pros-and-cons) [ WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews) By [Meta Platforms, Inc](https://www.g2.com/sellers/meta-platforms-inc) [ 4.6/5(237) ](https://www.g2.com/products/whatsapp-business-platform/reviews) What do users say? Users consistently praise the quick replies and automation features of the WhatsApp Business Platform, which significantly enhance communication efficiency and organization. The platform's ability to Pros and Cons [ Ease of Use (48) ](https://www.g2.com/products/whatsapp-business-platform/reviews?qs=pros-and-cons)[ Limitations (19) ](https://www.g2.com/products/whatsapp-business-platform/reviews?qs=pros-and-cons) [ Birdeye ](https://www.g2.com/products/birdeye/reviews) By [Birdeye](https://www.g2.com/sellers/birdeye) [ 4.7/5(4,194) ](https://www.g2.com/products/birdeye/reviews) What do users say? Users consistently praise Birdeye for its ease of use and centralized review management, which simplifies the process of monitoring and responding to customer feedback across multiple platforms. The i Pros and Cons [ Ease of Use (1019) ](https://www.g2.com/products/birdeye/reviews?qs=pros-and-cons)[ Missing Features (232) ](https://www.g2.com/products/birdeye/reviews?qs=pros-and-cons) [ Tidio ](https://www.g2.com/products/tidio/reviews) By [Tidio](https://www.g2.com/sellers/tidio) [ 4.6/5(1,908) ](https://www.g2.com/products/tidio/reviews) What do users say? Users consistently praise Tidio for its ease of use and quick setup, which allows teams to efficiently manage customer interactions. The platform's AI features help automate responses, saving time and Pros and Cons [ Ease of Use (225) ](https://www.g2.com/products/tidio/reviews?qs=pros-and-cons)[ Expensive (76) ](https://www.g2.com/products/tidio/reviews?qs=pros-and-cons) [ Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews) By [HubSpot](https://www.g2.com/sellers/hubspot) [ 4.4/5(2,917) ](https://www.g2.com/products/hubspot-service-hub/reviews) What do users say? Users consistently praise the intuitive interface and seamless integration with other HubSpot products, which makes managing customer support and CRM tasks efficient. The platform's automation feature Pros and Cons [ Ease of Use (325) ](https://www.g2.com/products/hubspot-service-hub/reviews?qs=pros-and-cons)[ Missing Features (117) ](https://www.g2.com/products/hubspot-service-hub/reviews?qs=pros-and-cons) [ Smartsupp ](https://www.g2.com/products/smartsupp/reviews) By [Smartsupp](https://www.g2.com/sellers/smartsupp) [ 4.7/5(1,048) ](https://www.g2.com/products/smartsupp/reviews) What do users say? Users consistently praise the ease of use and quick setup of Smartsupp, highlighting its intuitive interface that allows for immediate customer interaction. Many appreciate the effective real-time vis Pros and Cons [ Ease of Use (108) ](https://www.g2.com/products/smartsupp/reviews?qs=pros-and-cons)[ Expensive (29) ](https://www.g2.com/products/smartsupp/reviews?qs=pros-and-cons) [ Freshdesk ](https://www.g2.com/products/freshdesk/reviews) By [Freshworks](https://www.g2.com/sellers/freshworks) [ 4.4/5(3,752) ](https://www.g2.com/products/freshdesk/reviews) What do users say? Users consistently praise the ease of use and automation features of Freshdesk, which streamline ticket management and enhance team collaboration. The intuitive interface allows teams to quickly adapt Pros and Cons [ Ease of Use (352) ](https://www.g2.com/products/freshdesk/reviews?qs=pros-and-cons)[ Missing Features (115) ](https://www.g2.com/products/freshdesk/reviews?qs=pros-and-cons) [ Genesys Cloud CX ](https://www.g2.com/products/genesys-cloud-cx/reviews) By [Genesys](https://www.g2.com/sellers/genesys) [ 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) What do users say? Users consistently praise the ease of use and robust integration capabilities of Genesys Cloud CX, highlighting its ability to streamline customer interactions across multiple channels. The platform's Pros and Cons [ Ease of Use (144) ](https://www.g2.com/products/genesys-cloud-cx/reviews?qs=pros-and-cons)[ Limited Features (58) ](https://www.g2.com/products/genesys-cloud-cx/reviews?qs=pros-and-cons) [ Jotform AI Agents ](https://www.g2.com/products/jotform-ai-agents/reviews) By [Jotform](https://www.g2.com/sellers/jotform) [ 4.5/5(748) ](https://www.g2.com/products/jotform-ai-agents/reviews) What do users say? Users consistently praise the ease of use and customization options of Jotform AI Agents, highlighting how quickly they can set up and tailor the agents to meet specific needs. Many appreciate the int Pros and Cons [ Ease of Use (267) ](https://www.g2.com/products/jotform-ai-agents/reviews?qs=pros-and-cons)[ AI Limitations (121) ](https://www.g2.com/products/jotform-ai-agents/reviews?qs=pros-and-cons) [ Missive ](https://www.g2.com/products/missive/reviews) By [Missive](https://www.g2.com/sellers/missive) [ 4.7/5(845) ](https://www.g2.com/products/missive/reviews) What do users say? Users consistently praise the ease of use and collaboration features of Missive, highlighting how it streamlines team communication and keeps everything organized in one place. The ability to assign e Pros and Cons [ Team Collaboration (343) ](https://www.g2.com/products/missive/reviews?qs=pros-and-cons)[ Missing Features (123) ](https://www.g2.com/products/missive/reviews?qs=pros-and-cons) [ LiveChat ](https://www.g2.com/products/livechat/reviews) By [Text](https://www.g2.com/sellers/text) [ 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) What do users say? Users consistently praise the ease of use and intuitive interface of LiveChat, highlighting how it simplifies customer interactions and enhances support efficiency. Many appreciate the platform's abil Pros and Cons [ Ease of Use (24) ](https://www.g2.com/products/livechat/reviews?qs=pros-and-cons)[ Not Intuitive (7) ](https://www.g2.com/products/livechat/reviews?qs=pros-and-cons) [ Textline ](https://www.g2.com/products/textline/reviews) By [Textline](https://www.g2.com/sellers/textline) [ 4.7/5(381) ](https://www.g2.com/products/textline/reviews) What do users say? Users consistently praise the product for its ease of use and responsive customer support, which significantly enhances communication efficiency. Many appreciate how it simplifies interactions with cl Pros and Cons [ Ease of Use (94) ](https://www.g2.com/products/textline/reviews?qs=pros-and-cons)[ Missing Features (26) ](https://www.g2.com/products/textline/reviews?qs=pros-and-cons) - ‹ Prev‹ Prev - 1 - [2](/categories/live-chat/free?open_modal_url=%2Fproducts%2Fuserecho%2Fwishlists%3Fhost_path%3D%252Fcategories%252Flive-chat-software%252Ffree%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/live-chat/free?open_modal_url=%2Fproducts%2Fuserecho%2Fwishlists%3Fhost_path%3D%252Fcategories%252Flive-chat-software%252Ffree%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/live-chat/free?open_modal_url=%2Fproducts%2Fuserecho%2Fwishlists%3Fhost_path%3D%252Fcategories%252Flive-chat-software%252Ffree%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/live-chat/free?open_modal_url=%2Fproducts%2Fuserecho%2Fwishlists%3Fhost_path%3D%252Fcategories%252Flive-chat-software%252Ffree%26source%3Dcategory&order=g2_score&page=5#product-list) - … - [14](/categories/live-chat/free?open_modal_url=%2Fproducts%2Fuserecho%2Fwishlists%3Fhost_path%3D%252Fcategories%252Flive-chat-software%252Ffree%26source%3Dcategory&order=g2_score&page=14#product-list) - [15](/categories/live-chat/free?open_modal_url=%2Fproducts%2Fuserecho%2Fwishlists%3Fhost_path%3D%252Fcategories%252Flive-chat-software%252Ffree%26source%3Dcategory&order=g2_score&page=15#product-list) - [Next ›Next ›](/categories/live-chat/free?open_modal_url=%2Fproducts%2Fuserecho%2Fwishlists%3Fhost_path%3D%252Fcategories%252Flive-chat-software%252Ffree%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Enterprise Risk Management (ERM) Software](https://www.g2.com/categories/enterprise-risk-management-erm) [Spend Management Software](https://www.g2.com/categories/spend-management) [Third Party & Supplier Risk Management Software](https://www.g2.com/categories/third-party-supplier-risk-management) [Performance Management Software](https://www.g2.com/categories/performance-management) [Product Lifecycle Management (PLM) Software](https://www.g2.com/categories/product-lifecycle-management-plm) Similar Categories - [Help Desk](/categories/help-desk) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Live Chat Themes](/categories/live-chat/themes)