- Quite an easy user interface to use

- SSO login available

- Custom tags available Review collected by and hosted on G2.com.

- UserEcho support (sometimes rude answers from the support team)

- Take some time in some cases to find a setting or an answer for what we need on https://support.userecho.com/

- The fact that the support said no to a feature or what we need without giving much explanation or another option.

- Login bugs sometimes with SSO Review collected by and hosted on G2.com.

UserEcho is a modern platform. I like it because it has two interfaces, one for agents and one for clients. The speed of scrolling on the website is one of the main features that I like, as it guarantees that users do not waste time opening tickets. In addition, automation through its knowledge base allows us to save responses to tickets with common problems. Review collected by and hosted on G2.com.

So far, UserEcho has been a platform that has given great value to the organization where I work. If I had to comment on something I dislike, it would be that the community of this platform is not very wide, so there are not many online documentation or customization manuals. Review collected by and hosted on G2.com.

The forum to receive help is amazing. It has a lot of topics covered, and if your question has not yet been answered, the admin will reply always within a day.

Setting up my UserEcho was easy and the result is nice! Review collected by and hosted on G2.com.

Maybe a bit more flexibility in the layout of the pages won't arm. Review collected by and hosted on G2.com.

While not as slick as various big-name and costly alternatives, User Echo provides solid service and some unique features that our budget focused startup needs.

Plenty of room for improvement - but that's the case and expectation of all PaaS software. Review collected by and hosted on G2.com.

Bugs in the editor. Inability to re-order comments. Basically a lack of simplicity to perform maintenance. Review collected by and hosted on G2.com.

Ground-breaking search include allows clients/clients to discover the data they need. UserEcho is modestly priced ($15/mo per administrator). Customer administration gave is the best in its class Review collected by and hosted on G2.com.

Design layout could have been improved, feels clunky Review collected by and hosted on G2.com.

Built-in chat, customer support seems to be good as well. Review collected by and hosted on G2.com.

Design, interface, it's buggy, laggy, unstable, and worst of all, you cannot perform any bulk action, such as delete (or tag, or close) more than one email at a time. Review collected by and hosted on G2.com.

the focused agent interface and the integration with Jira Review collected by and hosted on G2.com.

the lack of structure in organizing messages/discussions in levels (responses to be an deeper levels) Review collected by and hosted on G2.com.

We had 1 or 2 key improvements we realized we needed after a few months of usage and the team listened to our feedback and implemented those features! We also like the Webhook integration, it helps us automate some tasks. Review collected by and hosted on G2.com.

It's a bit hard to write/format code examples in questions or answers. Especially if you compare it to forums tailored for this like StackOverflow / GitHub Review collected by and hosted on G2.com.

I use Userecho to talk to colleagues at work. It is simplified and can be run with multiple windows open on my screen. Review collected by and hosted on G2.com.

Support time can be slow for the product Review collected by and hosted on G2.com.

Ease of use. Adequate support when issues arise with the service and project. Review collected by and hosted on G2.com.

In some cases, it would be nice to receive a response a little faster. Review collected by and hosted on G2.com.