--- title: UserEcho Reviews meta_title: 'UserEcho Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how UserEcho works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 22 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # UserEcho Reviews **Vendor:** UserEcho **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.2/5.0 **Total Reviews:** 22 ## About UserEcho UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support. ## UserEcho Pros & Cons **What users like:** - Users find the **pricing very affordable** , making it an excellent choice for managing support across multiple businesses. (1 reviews) - Users enjoy the **responsive chat features** of UserEcho, appreciating the prompt support and ongoing improvements. (1 reviews) - Users commend the **responsive customer support** of UserEcho, appreciating the custom tweaks and continuous improvements. (1 reviews) - Users value the **customizability** of UserEcho, appreciating responsive support and tailored tweaks for their needs. (1 reviews) - Users value the **customization options** in UserEcho, appreciating the responsive developers and personalized tweaks for their needs. (1 reviews) - Ease of Use (1 reviews) - Features (1 reviews) - Helpful (1 reviews) - Pricing (1 reviews) - Product Improvement (1 reviews) ## UserEcho Reviews ### 1. Have used it for many years - excellent customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about UserEcho?** I have used this system for several businesses to manage support tickets, FAQ, and live chat. The developers are extremely responsive to customer service requests. They have done a number of custom tweaks for us - which is absolutely amazing. The continually improve the product and respond to the community's wishes. The price is a steal. I'm very happy to leave them a review and recommend them to everyone. **What do you dislike about UserEcho?** Design/asthetics could use a little more improvement **What problems is UserEcho solving and how is that benefiting you?** It allows us to turn emails into support tickets and track progress. It allows customers to find answers to frequently-asked questions, and self-help. We also frequently use the live chat feature which allows customers to easily contact us live via the website. it will also turn these into support tickets if we are unavailable and the customer plugs-in their name/email. So that is super helpful at times. ## UserEcho Discussions - [What is UserEcho used for?](https://www.g2.com/discussions/what-is-userecho-used-for) - [View UserEcho pricing details and edition comparison](https://www.g2.com/products/userecho/reviews?filters%5Bsentiment_snippet%5D=1700888&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+21%3A19%3A24+-0500&secure%5Bsession_id%5D=75142d72-ce58-469f-8fe7-bd35d0e386f4&secure%5Btoken%5D=c47e720287d9152401c32806b20d35aee598c843df45dfff57fe38c37dea00c8&format=llm_user) ## UserEcho Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top UserEcho Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,680 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,673 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews)