Simon H.
SH
Simon H.
Geschäftsführer
Small-Business (50 or fewer emp.)
"Simple integration, data protection automation"
4.5/5
What do you like best about Usercentrics?

I appreciate the simplicity of integrating Usercentrics, as I was able to integrate it myself on the homepage even as a layperson, without having to hire someone. Usercentrics allows me to set cookie preferences in accordance with EU regulations and to specify services as plugins in an automated, data protection-compliant manner. Additionally, I find that it looks good and professional, which leaves a positive impression. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

It would be nice if the entire page, not just the services, could be specified in a legally compliant manner through Usercentrics. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics
Edit edit

Hello Simon,

Thank you for your detailed feedback!

We’re very glad to hear that the integration process was simple and approachable, even without technical expertise. It’s great to know that Usercentrics helps you manage cookie preferences in a compliant and automated way while also providing a professional appearance for your website.

We also appreciate your suggestion regarding broader legally compliant page-level specification beyond individual services and plugins. Feedback like this is valuable as we continue improving the platform and expanding its capabilities.

Thank you again for taking the time to share your experience.

Kind regards,

The Usercentrics Team

KE
Karl E.
Small-Business (50 or fewer emp.)
"Streamlined Consent Management with User-Friendly Dashboard"
4.5/5
What do you like best about Usercentrics?

I really appreciate the highly organized and easy-to-use administrative dashboard of Usercentrics. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

My primary criticism is that the basic free tier scans initially provided results that felt somewhat generic and lacked the granular precision we needed. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics
Edit edit

Hello Karl,

Thank you for your review! We're glad the dashboard is easy to navigate and that even less experienced team members can work with it confidently - accessibility across the team is something we value.

We appreciate your feedback on the free tier scan granularity. As your needs grow, our paid plans offer more detailed scanning capabilities.

Kind regards,

The Usercentrics Team

RC
Romeo C.
Business Solution Manager
Mid-Market (51-1000 emp.)
"Flexible Consent Management with Easy Integration to Google Tag Manager"
4.5/5
What do you like best about Usercentrics?

I like that Usercentrics allows me to set up multiple websites for our account, which is really helpful. The flexible pricing is a big plus, especially since we manage more than 10 websites within our company. Their pricing adapts well according to the number of allowed domains. The easy setup using Google Tag Manager is great too, as they provide templates that I can easily add in the Google Tag Manager settings. Customer support is also quite responsive and easy to communicate with. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

When it comes to the loss of data, when we initially set up the consent banner, the behavioral modeling setup is not so clear. This caused us to lose some analytics data within our platform. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics
Edit edit

Hello Romeo,

Thank you for your thoughtful review. We’re happy to hear that managing multiple websites, the flexible pricing, and the Google Tag Manager integration work well for your setup, and that our support team has been responsive.

We also appreciate your feedback on behavioral modeling during the initial setup. We understand how this can impact data collection, and we’re continuously improving our guidance to make these configurations clearer and easier to handle. Our support team is always available to help review setups if needed.

Thanks again for sharing your experience with us.

Kind regards,

The Usercentrics Team

KA
Kweku A.
Data Privacy Manager
Mid-Market (51-1000 emp.)
"Compliance sorted without upsetting the marketing team"
4.5/5
What do you like best about Usercentrics?

The consent banner customisation is genuinely flexible without requiring developer involvement every time something needs adjusting. Our marketing team can update configurations and manage consent categories independently which has removed a constant back and forth with engineering that used to slow everything down. Compliance reporting across different regional regulations is also handled cleanly in one place which our legal team has been vocal about appreciating. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

The initial setup for multi domain implementations took longer than we anticipated. Review collected by and hosted on G2.com.

Response from Pascale Comaty of Usercentrics
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Hi Kweku,

Thank you for this detailed review! We're really pleased to hear that the customization flexibility has reduced dependencies between your marketing and engineering teams, and that the centralized compliance reporting is working well for your legal team across different regional requirements.

Managing consent across multiple markets with varying regulations is exactly the kind of challenge we built the platform to address, so it's great to know it's delivering value for your business. We appreciate you taking the time to share your experience.

Kind regards,

The Usercentrics Team

Horst H.
HH
Horst H.
Technischer Projektmanager DIGITAL/ Technik
Small-Business (50 or fewer emp.)
"Intuitive, reliable CMP solution"
5/5
What do you like best about Usercentrics?

Usercentrics offers a very intuitive interface that can be operated by anyone. The user experience for our listeners is very good. The interface is very simply designed and contains all the functions we need for obtaining user consent in compliance with data protection. The interface that our website users see is very well structured, very tidy, and contains all the information. The initial setup was very easy as we were very well supported. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

The price Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics
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Hello Horst,

Thank you for your review! We're glad the intuitive interface and well-structured consent experience are working well for both your team and your listeners. It's also great to hear that the initial setup went smoothly with the support you received.

We appreciate your feedback on pricing and value your perspective.

Kind regards,

The Usercentrics Team

Rubén C.
RC
Rubén C.
Small-Business (50 or fewer emp.)
"Customization and Legal Compliance Simplified"
4.5/5
What do you like best about Usercentrics?

I really like the customization options and the adaptability to all countries that Usercentrics' website offers. We can adapt all the design and usability details, and easily tailor it to each country where we sell in our ecommerce. Additionally, the initial setup was easy and quick. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

The only point to improve is the usability of the backend, it is a bit outdated. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics
Edit edit

Hello Rubén,

Thank you for your thoughtful feedback!

We’re glad to hear that the customization options, country-specific adaptability, and quick setup process are helping you tailor the consent experience effectively across your ecommerce markets. It’s great to know that Usercentrics supports both your compliance needs and your design requirements in a flexible way.

We also appreciate your feedback regarding the backend usability. Insights like yours are valuable as we continue working to improve the overall user experience.

Thank you again for taking the time to share your experience.

Kind regards,

The Usercentrics Team

Marketing C.
MC
Marketing C.
Consulente marketing
Small-Business (50 or fewer emp.)
"Clean, Intuitive Interface That’s Easy to Configure"
5/5
What do you like best about Usercentrics?

I like that the platform is intuitive, professional, and easy to configure, even with the free version for a small professional website. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

Some advanced customization and features are limited in the free plan, but it is still a good solution for basic GDPR compliance needs. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics
Edit edit

Hello there,

Thank you for your review! We're glad the platform feels intuitive and professional, and that it's helping you stay GDPR compliant.

Kind regards,

The Usercentrics Team

Jan G.
JG
Jan G.
Analista de TI
"Uncomplicated Consent Management for Professionals"
4.5/5
What do you like best about Usercentrics?

What I like about Usercentrics is that it is a very useful tool with dynamic ranges that manages correctly. It is very interesting to use because it is designed for the user and is easy to use. Additionally, it greatly aids in the management of consent, cookies, and everything at the legal level. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

I think overall everything works quite well, perhaps it would be better if the plans included more domains, although I don't think the domains matter as much as the sessions, right? Well, 300,000 sessions, that is indeed a correct benchmark, but the domains should be expanded a bit more. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics
Edit edit

Hello Jan,

Thank you very much for your detailed and positive review!

We’re delighted to hear that you find Usercentrics useful, dynamic, and easy to work with. It’s great to know that the platform supports you effectively in managing consent and cookies while covering the legal aspects in a clear and structured way.

We also appreciate you sharing your thoughts about the plans. Feedback like this helps us better understand what matters most to our users.

Thanks again for taking the time to share your experience with us.

Kind regards,

The Usercentrics Team

LG
Lucia G.
Data Privacy Specialist
Mid-Market (51-1000 emp.)
"Easy way to manage user consent without confusion"
4.5/5
What do you like best about Usercentrics?

Usercentrics makes consent management simple and structured for our websites. I can configure cookie banners and consent rules without needing deep technical work. The interface is clear and helps me understand what is active and how user choices are handled. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

Customization of the banner design can feel a bit limited.Some advanced settings take time to fully understand Review collected by and hosted on G2.com.

Response from Pascale Comaty of Usercentrics
Edit edit

Hello Lucia,

Thanks for sharing your experience with Usercentrics. It's great to hear the platform makes consent management feel structured and approachable, and that you can configure banners and rules without heavy technical lifting.

We appreciate the honest feedback on banner customization and we've reached out to you to learn more about your needs. We're keen to hear your feedback and improve our product!

Kind regards,

The Usercentrics Team

Verified User in Automotive
AA
Verified User in Automotive
Small-Business (50 or fewer emp.)
"Simple operation for cookie compliance"
4/5
What do you like best about Usercentrics?

I like the simple operation of Usercentrics and the security it offers in terms of compliance and GDPR conformity. The quick implementation and the ability to adjust the design settings to our corporate identity are also big advantages. Additionally, the initial setup was easy. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

No comments Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics
Edit edit

Hello there,

thank you for your thoughtful review! We're delighted to hear that you value the simple setup, intuitive interface, and flexibility of the consent banner. It's great to know that the automatic detection and detailed reporting are helping you save time while ensuring GDPR compliance. We truly appreciate your trust in Usercentrics and are glad to support your privacy efforts!

Kind regards,

The Usercentrics Team