I really like Userback's clean and easy-to-use interface. It's snappy to use and makes it easy to receive and action feedback. Having tried multiple competitors, Userback provides a smoother experience with the added benefit of easy feedback collaboration, categorization, and completion marking. The initial setup is also pretty straightforward; just start a project, tweak a few settings, add the code, and go. Review collected by and hosted on G2.com.

Some non-technical clients can struggle to understand how to leave feedback, like selecting the wrong tool or leaving feedback in the wrong place. Sending a short video guide helps solve this. Review collected by and hosted on G2.com.

I really like Userback for its ability to easily add feedback from multiple people into one primary resource. This feature is super helpful for my team because we had multiple people across different teams needing to review the staging website. It allowed us to gather everyone's feedback directly into one source, which was a lot better than needing a tracking sheet manually. Implementing and setting up Userback was also very easy for our team. Review collected by and hosted on G2.com.

Sometimes the screenshot function didn't work properly and captured the wrong section of the page. Review collected by and hosted on G2.com.

I like how Userback helps us work with different clients in different time zones and expertise levels by gathering all the information in one place. It really allows us to collaborate better without needing middle persons between processes. Having a hub like Userback in the middle helps different experts work together, enabling us to quickly and more thoughtfully work on our tasks. It reduces the amount of variations we need to come up with. It's just fast and reliable. Review collected by and hosted on G2.com.

Sometimes, the user interface for leaving comments is mostly static images put on top of PDFs, which can get messy. It would be nice to have a digital and scalable interface, especially for zooming in like on Google Maps to see small details better. Review collected by and hosted on G2.com.

I like Userback for its generous limits, which means I don't have to worry about hitting usage caps. I appreciate its flexibility, as I can easily embed the annotation widget on any website or web application, including mobile apps. The responsive support keeps my development on track, and the initial setup was smooth and straightforward. Userback is almost an all-in-one solution for user feedback, making it almost sufficient without needing other tools. Review collected by and hosted on G2.com.

So far none. Review collected by and hosted on G2.com.

I like that Userback connects me directly with requesters to gain more information on an issue, allowing us to work on issues as a team. I appreciate that requesters can send a request with a link to the page they are on and can attach a screenshot with a red box to show what they mean. I'm glad that the option is available to screen record, even if no one submits videos. Review collected by and hosted on G2.com.

Sometimes requesters get annoyed when we respond directly through Userback instead of sending an email. Review collected by and hosted on G2.com.

Userback allows us to streamline our bug reporting system, allowing our clients to use the on screen popup that we can embed into the website to allow quick and easy bug reporting by attaching screenshots and a description directly on the website. Review collected by and hosted on G2.com.

Nothing so far, very easy to setup and implement Review collected by and hosted on G2.com.

I like most are the ways to integrate the website with my Kanban board. The website plugin makes it easy to connect the integration to the system, and the setup process is always simple and smooth. Review collected by and hosted on G2.com.

Sometimes certain websites prevent screenshots taken via the plugin from displaying correctly, which requires additional configuration Review collected by and hosted on G2.com.

What I like best about Userback is how easy it makes collecting and managing user feedback in one place. The visual feedback tools, including screenshots and annotations, help users clearly explain issues without long back-and-forth conversations. It saves time for both product and engineering teams by making bugs easier to reproduce and prioritize. I also like that the interface is clean, intuitive, and simple to use for both internal teams and end users. Review collected by and hosted on G2.com.

One downside of Userback is that managing large volumes of feedback can sometimes become overwhelming without more advanced filtering and organization options. The dashboard can feel cluttered when multiple projects and comments are active at the same time. There are also moments where customization and reporting capabilities feel limited compared to more enterprise-focused feedback tools. Additionally, some integrations and workflows could be smoother to reduce manual follow-up between teams. Review collected by and hosted on G2.com.

I like that Userback has an easily embeddable widget with very clear functionality and a lot of means for collecting feedback from clients. I appreciate that I can embed their widget into the new website or on the beta version so that clients can access it. It’s convenient that I can disable it quickly as we go to release. I find the initial setup extremely easy, and the functionality has improved over the years. Review collected by and hosted on G2.com.

It's perfect for my needs, nothing to dislike Review collected by and hosted on G2.com.

I appreciate that Userback allows clients to use our platform for live feedback, making it easy for users to notify us if something's broken. It's also handy that we receive tickets whenever something doesn't work. Additionally, I like that we use Userback with Notion, so it can automatically create tickets in Notion, which is quite convenient. The setup was straightforward and quick, not taking more than ten or fifteen minutes. Review collected by and hosted on G2.com.

I wish Userback had the ability to add people or teams and automatically assign tickets to them when a user creates one. Review collected by and hosted on G2.com.