I like Userback because it makes it easy for clients to log any UI and functionality issues directly in our accounts. I appreciate the easiness, UI, and user experience. The initial setup was very easy. Review collected by and hosted on G2.com.

I didn't like that Userback didn't work well when I tried to capture a screenshot in mobile view. The area gets scrolled while capturing, which is frustrating. Review collected by and hosted on G2.com.

Ability to integrate directly into a web app for users to report an issue in-situ without needing to email. They can capture a screenshot or recording showing exactly where the issue is. And Userback can then send items directly to our team's Jira board. Review collected by and hosted on G2.com.

The Jira integration doesn't always work automatically - not sure if the issue is on the Userback or Jira side Review collected by and hosted on G2.com.

It has significantly improved our QA workflow. Review collected by and hosted on G2.com.

While it is very helpful, the notification settings can feel a bit overwhelming at times Review collected by and hosted on G2.com.

Userback is a great place to collect feedback from our clients and end users. We have multiple projects running simultaneously and Userback makes this easy to manage. Review collected by and hosted on G2.com.

We use Userback slightly differently to most users, so more configuration controls would be great as would having another user group type to tighten up restrictions. Review collected by and hosted on G2.com.

Easily integrate customer feedback into our defect tracking system. Review collected by and hosted on G2.com.

Customer support is helpful, but it can require follow-up to get an issue fully resolved. Review collected by and hosted on G2.com.

Easy for users to give feedback to development team Review collected by and hosted on G2.com.

Sometimes being able to navigate from a full screen view of an item back to main board is a bit clunky Review collected by and hosted on G2.com.

Integration of feedback directly into slack Review collected by and hosted on G2.com.

Don't have any complaints about the software Review collected by and hosted on G2.com.

Ease of use, and ease of collection of feedback information for technical teams. You can't ask non-technical end users to somehow find their devtools and look for console errors to send along with their ticket, it's just not reasonable. Userback handles that for everyone, and just allows users to focus on getting their requests logged and described as they wish. Couldn't be easier to implement, and it plugs right in to our GitHub and Slack channels. We use it for every project, day in, day out. Review collected by and hosted on G2.com.

Nothing. If it were free that would be the icing on the cake, but alas.... :) Review collected by and hosted on G2.com.

I really like how easy and intuitive Userback makes it for clients to provide feedback. The visual annotations and screen recordings are extremely helpful — they let users highlight exactly what they’re referring to without long explanations. This drastically reduces back-and-forth and helps the team understand issues faster. Review collected by and hosted on G2.com.

While Userback is very useful overall, there are a few things that could be improved. The interface can feel a bit limited when managing a high volume of feedback, especially when trying to filter or organize submissions more granularly. Some advanced customization options — particularly around workflows and internal tagging — would also make it easier for larger teams to adapt the tool to their processes. Review collected by and hosted on G2.com.

It’s REALLY user-friendly. The features are well designed, and everything works in an easy, intuitive way. Review collected by and hosted on G2.com.

Sometimes there are some errors with some screenshoots attachments. Some bugs. Review collected by and hosted on G2.com.