--- title: Userback Reviews meta_title: 'Userback Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 287 reviews by the users' company size, role or industry to find out how Userback works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 287 scale: '5' date_modified: '2026-08-09' parent_category: name: DevOps url: https://www.g2.com/categories/devops --- # Userback Reviews **Vendor:** Userback **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 287 ## About Userback Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly beneficial for SaaS companies, product managers, developers, designers, and customer support teams, providing them with the necessary tools to gather contextual feedback directly from their web applications. The primary audience for Userback includes teams that are focused on enhancing their product offerings through user insights. By facilitating the collection of both internal and external feedback, Userback enables organizations to continuously refine their product experience. It supports various use cases such as user feedback, bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. The platform enriches feedback items with essential context, including screenshots, session data, automation rules, and integration workflows, allowing product teams to make informed decisions swiftly. Userback stands out in its category with a suite of key features tailored to streamline the feedback process. One of its notable functionalities is the visual feedback tools, which allow users to collect annotated screenshots, screen recordings, and comments directly within their application. This visual context aids teams in understanding user issues more clearly. Additionally, the bug reporting feature automatically captures console logs, browser details, events, and other technical metadata, facilitating a more efficient troubleshooting process. Another significant aspect of Userback is its session replay capability, which visualizes real user behavior, helping teams identify and address issues effectively. Customizable in-app surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enable organizations to measure user sentiment and satisfaction accurately. The feature portal allows teams to manage, prioritize, and validate product ideas with their customer base, ensuring that development efforts align with user needs. Userback also incorporates smart automation to enhance productivity by automating tasks such as feedback assignment and setting due dates. Seamless integrations with popular tools like Jira, Slack, Intercom, ClickUp, and GitHub further streamline workflows. A browser extension is available for quick feedback capture from any website or web application. Userback offers a Free Plan with essential features, while its paid plans scale according to user needs, ensuring that all plans support unlimited feedback collection. ## Userback Pros & Cons **What users like:** - Users appreciate the **ease of use** of Userback, praising its intuitive interface and seamless feedback collection process. (62 reviews) - Users appreciate the **easy feedback management** of Userback, enhancing communication and understanding between clients and teams. (37 reviews) - Users praise the **setup ease** of Userback, noting its intuitive installation and seamless integration into workflows. (30 reviews) - Users value Userback for its **streamlined feedback process** , enhancing communication and collaboration between teams and clients. (29 reviews) - Users appreciate how Userback makes collecting feedback **simple and actionable** , enhancing collaboration and speeding up issue resolution. (29 reviews) - Easy Setup (27 reviews) - Users find **easy integrations** with Userback essential for seamless feedback gathering and effective issue reporting. (26 reviews) - Users value the **easy integration** of Userback, enhancing feedback collection without disrupting their workflow. (25 reviews) - Feedback Quality (22 reviews) - Users commend the **excellent customer support** of Userback for prompt assistance and effective troubleshooting. (21 reviews) **What users dislike:** - Users desire more **customization options** for branding and readability, finding the current settings too limiting. (17 reviews) - Users note several **feature limitations** in Userback, particularly in mobile app testing and task tracking efficiency. (13 reviews) - Users express concern over **missing features** like ticket tracking and mobile app testing, impacting usability and efficiency. (13 reviews) - Users find the **limited features** of Userback restrict customization, mobile testing, and integrations, hindering their workflow. (9 reviews) - Users feel there are **limited options** for client branding and ticket management, hindering customization and efficiency. (9 reviews) - Users experience a **steep learning curve** with Userback, leading to frequent confusion during the feedback submission process. (8 reviews) - Software Bugs (8 reviews) - Complexity (7 reviews) - Integration Issues (7 reviews) - Users struggle with a **steep learning curve** due to a lack of onboarding and confusing features initially. (7 reviews) ## Userback Reviews ### 1. An Essential, All-in-One Tool for Digital Agencies **Rating:** 4.5/5.0 stars **Reviewed by:** John C. | Technical Director (CTO), Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Userback?** During the diagnosis stage, we use the survey feature to collect comments from visitors to a client's website. We use some of these comments to shape the information architecture. The wireframes are shared as Designs for our internal team, then the clients, to provide feedback on. Once approved, we move to design and use the Design feature in Userback to collect feedback and changes from clients. Once signed off and in the build phase, we use the Feedback widget for QA to notify the dev team of bugs. The client utilizes the feedback widget to request amendments from the author. Once it's signed off, we use the Survey feature again to assess feedback from real visitors. It's a brilliant all-round tool. It was easy to implement on websites. **What do you dislike about Userback?** I would like to have more control of the widget's colour, in particular a higher contrast version. Grey text can be hard to read for some people, so a "High Contrast" toggle would be great to see. **What problems is Userback solving and how is that benefiting you?** Collecting feedback from different stakeholders, including the client, the client's customers, and our team. **Official Response from Matthew Johnson:** > Thank you for this fantastic review! Love hearing how you're using Userback across your entire agency workflow - from surveys during diagnosis, to design feedback, to QA with the feedback widget. That's exactly the kind of all-in-one usage we designed for. Really appreciate the feedback on widget accessibility. I'll share this with our product team as we continue improving Userback. ### 2. Our team builds better websites more efficiently with Userback **Rating:** 5.0/5.0 stars **Reviewed by:** Alayna S. | Director of UX/UI Design and Front-end Development, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Userback?** Tracking feedback for both internal QA and client QA is straightforward. I also appreciate the ability to record feedback using screenshots or videos. Userback has helped streamline the feedback process at both the team and client levels. Since we started using Userback a few years ago, we've seen a noticeable reduction in feedback churn and improved refinement of our website builds. We wouldn't be able to create the quality products we do without Userback. Our clients also enjoy using it and value having an interactive way to provide feedback, rather than relying on Google Docs or other methods. **What do you dislike about Userback?** One thing I've noticed is that I often get tagged in many tickets, but unless someone actually assigns them to me, it's not straightforward to track what I've been tagged in. It would be really helpful to have a feature that lets you quickly view all the tickets where you've been mentioned. Additionally, having a summary of the topics or questions people are raising would be a great improvement. Sometimes, it's challenging to sift through long comment threads just to understand the main issue. If there were a way to get an AI-generated summary of both the tickets assigned to you and those where you've been tagged, it would make it much easier to grasp at a glance what people are asking or what the main concerns are. As someone in a director role, I'm not always involved in the details of every ticket, but occasionally, issues come up that require my attention. Having a high-level, at-a-glance overview would be extremely valuable. This would be helpful on the dashboard level to have a summary for all of the projects that you're involved in, and also when you click into a project. **What problems is Userback solving and how is that benefiting you?** User Back has proven to be extremely useful for quality assurance testing on the website products we develop for both our internal team and our clients. I appreciate how it allows us to gather detailed information, such as the specific browser used during testing and other technical specifications. This level of detail is not something you can easily achieve in a sauna, for instance. **Official Response from Matthew Johnson:** > Thank you for this fantastic review! Love hearing that Userback has reduced feedback churn and improved your website builds over the past few years. Great news on the AI-generated summary feature - we're actually working on that right now! It should help with exactly what you're describing: getting a high-level overview of tickets you're tagged in and understanding main issues at a glance. Appreciate the detailed feedback on ticket tracking and comment thread navigation. We'll make sure our product team sees this. Thanks for being a long-time user! ### 3. Effortless Feedback Collection and Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh D. | Salesforce Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2025 **What do you like best about Userback?** I like how Userback makes collecting and managing user feedback simple and actionable. The visual annotations, screenshots, and automatic context help us understand issues quickly, streamline collaboration, and resolve feedback faster without back-and-forth. That the reason it is userfriendly **What do you dislike about Userback?** There’s very little to dislike overall, but occasionally the volume of notifications can feel overwhelming, and some advanced features take a bit of time to explore and configure effectively. **What problems is Userback solving and how is that benefiting you?** Userback solves the challenge of collecting clear, actionable user feedback by combining screenshots, visual annotations, and technical context in one place. This reduces back-and-forth communication, helps us understand issues faster, and allows us to resolve bugs and usability concerns more efficiently, ultimately improving product quality and team productivity. ### 4. Effortless Feedback Collection and Jira Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Petros P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Userback?** I find Userback easy to use and appreciate its connectivity with Jira. It's incredibly beneficial to track down early problems and manage all tickets and suggestions by connecting to Jira. The initial setup was also very easy, and it's convenient to have everything in one tool since we use Jira as our main tool for project management. **What do you dislike about Userback?** Nothing **What problems is Userback solving and how is that benefiting you?** I use Userback to collect feedback and find bugs. It helps me track problems early and manage tickets efficiently by connecting to Jira. **Official Response from Matthew Johnson:** > Thank you! Really appreciate hearing that the seamless Jira integration and easy widget setup are helping your team manage bugs more efficiently and conduct better pilot testing. Thanks for the feedback! ### 5. Effortless Website Feedback with Userback **Rating:** 4.0/5.0 stars **Reviewed by:** Mark D. | Director, Web Development, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Userback?** Userback makes it super easy to share websites with clients and QA teams for testing and feedback resolution. It's easy to use and has both a widget and a chrome plugin. The team is actively improving it to so it's only getting better. **What do you dislike about Userback?** Syncing between third party tools could be improved. Would be nice if you could choose which bugs get synced to places like Jira rather than all or nothing syncing. **What problems is Userback solving and how is that benefiting you?** It solves having an easy way to get feedback from internal QA teams and external QA teams allowing us to better filter what gets reported to our dev teams. It allows session recording, and easy screenshotting and documentation of issues for passing along to developers or other teams as needed. **Official Response from Matthew Johnson:** > Thanks for the feedback! Glad to hear Userback is making it easy to collaborate with clients and QA teams. Your point about syncing control with third-party tools is spot on. We're actually working on new automation features that will give you greater control over exactly what feedback gets sent to your integrations. Stay tuned for more on this soon! :) ### 6. Effortless Feedback Management for Serious UX Agencies **Rating:** 5.0/5.0 stars **Reviewed by:** Idea P. **Reviewed Date:** November 25, 2025 **What do you like best about Userback?** I absolutely love the comprehensive features of Userback that enhance our testing processes, making it an invaluable asset for our UX agency. The User Experience (UX) and User Interface (UI) are top-notch, ensuring that our workflow is smooth and intuitive. Its ease of setup is impressive, requiring minimal effort to get started, which saves us significant time and allows us to deploy faster. Reliable code injection is another standout feature, as it ensures robust functionality across various scenarios. I appreciate that Userback works seamlessly anywhere, providing flexibility and consistency in operations. Its slick design and responsive performance mean there are no delays in capturing feedback and assigning tasks to our team, greatly enhancing our productivity. The capability to track progress effectively is another bonus that keeps our projects and timelines on target. My clients also love Userback as it reinforces our position as a serious UX agency, enabling us to provide swift and efficient feedback management. Overall, Userback significantly reduces the complexities involved in web-based testing, making it an indispensable tool for us. **What do you dislike about Userback?** I find the lack of mobile app testing functionality in Userback limiting, as our app development agency needs a tool for mobile UAT similar to what Userback does for web. Additionally, the absence of an AI prompt engine to translate feedback for developers and designers slows down the process. I also feel the need for a library of dev/UX/UI/testing terminology to help capture needs succinctly. The inability to record testing sessions with analytics and track users’ eye movements, as well as record users via camera during testing, are significant drawbacks. Moreover, I'd appreciate more integrations with other tools to enhance the overall functionality. **What problems is Userback solving and how is that benefiting you?** I find Userback simplifies web-based testing, reinforces our UX agency's credibility, accelerates deployment, and enhances client satisfaction by efficiently capturing and managing feedback. **Official Response from Matthew Johnson:** > Thank you for this incredibly detailed review! It's fantastic to hear how Userback is enhancing your UX agency's workflow and reinforcing your credibility with clients. Really appreciate all the constructive feedback on features like mobile app testing, AI translation, and session analytics. I'll pass all of this on to our product team - these are valuable insights for our roadmap. Thanks for being part of the Userback community! ### 7. Convenient Bug Reporting, But Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Userback?** The convenience of raising bugs without having to navigate to another page; I use it quite frequently **What do you dislike about Userback?** - When i use the screenshot function, it does not capture the existing UI immediately. So while I am adding annotations, the UI could change (e.g. the notification on my platform disappears after 10 seconds and will not be captured anymore) - The screenshot function is not user friendly, I dont really understand if I already took it or not, there does not seem to be a confirm button after I add annotations - The Jira integration is not so good, it does not allow for us to capture additional fields. For example, we usually require: steps to reproduce, actual result and expected result. I also cannot see the screenshot / video recording on Jira, I have to click in to userback separately - I also keep getting unnecessary email updates on bugs I raised **What problems is Userback solving and how is that benefiting you?** It simplifies the bug raising process. In the past, I have to keep moving between my software and Jira whenever i raise a bug. Now it is seamless. I also dont have to re-create the bug since userback captures the history of my testing **Official Response from Matthew Johnson:** > Thanks for this honest feedback! Love hearing that Userback is streamlining your bug reporting process. The issues you've raised are really valuable. For the screenshot settings and email notifications, there may be some settings we can help you adjust right away. Please reach out to support@userback.io and we'll see what we can do. Appreciate you sharing such detailed feedback! ### 8. Good bug tracking, but not very convinient communication with the user. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Userback?** I like how seamless userback can be integrated into our web app, every user has a quick and simple way to provide feedback. And that we can reply to them **What do you dislike about Userback?** User have no overview of the provided feedback in the widget. All communication has to be continued via email, very often user don't understand that they can reply via email too and send attachments. Overview of all requests directly inthe widged and possibility to do comments there, would be much easier. User have to type their name and email each time they create feedback in the widget. A deeper integration with our app could prefill this user data. **What problems is Userback solving and how is that benefiting you?** Bug tracking is the main problem for us. Userback allows getting better quality of the bug reports, because user can include screenshots and video recordings. Even if they dont the session reply helps to understand the problem **Official Response from Matthew Johnson:** > Thanks for the detailed feedback! Glad to hear the seamless integration and ability to reply to users is working well. Really appreciate the suggestions on improving user communication. Good news on a couple of these: you can actually track users and pre-fill their data for a better UX using our user identification feature (https://docs.userback.io/docs/user-identification). This should solve the issue of users needing to type their name and email each time. Thanks again for taking the time to share such specific insights! ### 9. Simple to Use and Customize **Rating:** 5.0/5.0 stars **Reviewed by:** Blake N. | Principal Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Userback?** I love the fact that Userback can be super lightweight or it can offer a wide variety of functionalities and customizations for a reasonable price. I've used other feedback tools and I can see myself only using this from here on out no matter the size of the organization I'm assisting. **What do you dislike about Userback?** Like any software, there are occasional bugs or a new feature that has room for improvements. UNLIKE other software, the team is super responsive and has, over the course of my usage, even implemented a few direct feature requests that I have submitted. I got updates from the team along the way. The only other thing to note is that there isn't a high level of customization with the integrations. This makes it both really easy to set up but somewhat limited in customizability. **What problems is Userback solving and how is that benefiting you?** We have both internal users and external users. The system makes it easy to not only acquire the feedback we need, but also immediately translate it into an actionable work item via the Jira integration. Previous methods required lot's of manual effort or duplication to get the same results. **Official Response from Matthew Johnson:** > Thank you for your positive review! We're glad to hear that you find Userback to be a valuable feedback tool for your organization. We understand the importance of integrations and customizability, and we are continuously working to enhance these aspects of our platform to better serve our users. ### 10. Effortless Setup Makes Onboarding a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** alex g. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Userback?** How easy it is to set up and easy it is for users to use. **What do you dislike about Userback?** There are some limitations to tags, and other ways to customize the widget, but overall great tool. **What problems is Userback solving and how is that benefiting you?** It provides a way for users to provide feedback and reprot bugs **Official Response from Matthew Johnson:** > Thank you for the great review! Really appreciate hearing that both the setup and user experience are effortless - that's exactly what we aim for. ### 11. Reliable Feedback Tool at a Fair Price **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Userback?** Good product, fair price, does what it says. I design websites and use it as a tool for clients to leave feedback. **What do you dislike about Userback?** UI could be a bit better IMO and some features are lacking, but overall it's a good product. **What problems is Userback solving and how is that benefiting you?** Allows me to easily gather website feedback from clients. ### 12. Effortless Client Feedback with Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Userback?** Ease of use for the client, specificity in leaving feedback **What do you dislike about Userback?** Doesn't have visible pins on the page where feedback has been l left, which is a feature in Bugherd **What problems is Userback solving and how is that benefiting you?** Allowing internal and external teams to leave very specific feedback, easy ability to organize feedback depending on complexity of dev edits ### 13. Screenshot Feature Makes User Support Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Userback?** The screenshot functionality, so useful. Getting users to explain which area of the platform they're experiencing issues with is so complicated. **What do you dislike about Userback?** Widget could be more customisable., sometimes it's difficult to integrate. **What problems is Userback solving and how is that benefiting you?** Bug reporting by users, feedback for testing before releasing new features **Official Response from Matthew Johnson:** > Thanks for this! Love hearing that the screenshot feature is simplifying how users communicate issues to your team. Sorry to hear you've had some customization challenges. Our docs at https://docs.userback.io/ have additional instructions that might help, but if you're stuck, reach out to support@userback.io and we'll help get it sorted. Appreciate the review! ## Userback Discussions - [What is Userback used for?](https://www.g2.com/discussions/what-is-userback-used-for) - 1 comment - [View Userback pricing details and edition comparison](https://www.g2.com/products/userback/reviews?filters%5Bsentiment_snippet%5D=2092508&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+13%3A35%3A29+-0500&secure%5Bsession_id%5D=2ad332ef-83a0-4504-b5a6-b40494ea5c64&secure%5Btoken%5D=cf25a2af307129c300f17da0acb46ce4c7ae2fc329cb3c8b342ef12b5c32ff43&format=llm_user) ## Userback Integrations - [Asana](https://www.g2.com/products/asana/reviews) - [Asinaria - Power Bi ClickUp Connector](https://www.g2.com/products/asinaria-power-bi-clickup-connector/reviews) - [Azure DevOps Server](https://www.g2.com/products/azure-devops-server/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) ## Userback Features **User Response Methods** - Survey - Video Snippets - Photo Submission - Text/Notes - Commenting/Notes **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Feedback Source** - Survey Link - App - Widget **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness - Surveys & Feedback - Mobile Survey - Pulse Surveys **Communication** - Community Forum - Customer Ideation - NPS of Customers **Participant Selection** - In-App - On-Site - Single Sign On **A/B Testing ** - Error and Bug Tracking - Data Analysis - Notes **Bug Monitoring** - Analytics - Bug History - Data Retention **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action - 360 Degree Feedback - Anonymous Feedback - Real-Time Analytics - Trend Analysis - Real-Time Data - Text Analysis - Sentiment Analysis **Planning** - Task Ranking - Kanban Board - Custom Workflows - Projections - Prioritization **Insights** - Analytics - Collaboration - Sorting - Visual Analytics **Visitor Information** - User Identification - Search Box **Insights** - Analytics **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Assignment Management - Prioritization **Additional Functionality** - API - Audit Trail - Drag & Drop - Projections - Charting - Ticket Management - Monitoring - Status Tracking - Progress Tracking - Workflow Management - Project Time Tracking - Issue Tracking - Configurable Workflow - Collaboration Tools - Agile Methodologies - Customizable Fields - Backlog Management - Real-Time Updates - Single Sign On - Generative AI - Task Scheduling - Activity Tracking - Activity Dashboard - Task Management - Project Management - Project Planning - Feedback Management - Code Repository Integration - Reporting & Statistics - Email Management - Knowledge Base Management - Multiple Projects - Tagging - AI Copilot - File Management - Issue Management - Task Planning - Data Visualization - Bug/Issue Capture - Bug Tracking - Alerts/Notifications - Commenting/Notes - @mentions - Third-Party Integrations - Customizable Templates - Task Progress Tracking - Real-Time Notifications - Access Controls/Permissions **System Management** - Security - System Monitoring - SSL Security - GPS **Workflow Management** - Progress Tracking - Status Tracking - Activity Tracking - Milestone Tracking - Task Progress Tracking - Project Tracking **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Task Management - Collaboration Tools - Real-Time Updates - Access Controls/Permissions - Task Planning - Product Lifecycle Management - Communication Management - Data Import/Export - Activity Dashboard - Real-Time Notifications - API - Resource Management - Planning Tools - Drag & Drop - Commenting/Notes - Customizable Fields - Calendar Management - Third-Party Integrations - Workflow Management - Task Scheduling - Requirements Management - Project Management - @mentions - Multiple Projects - Reporting & Statistics - Project Planning - Single Sign On - Document Storage - Release Planning - Customer Journey Mapping - AI Copilot - Gantt/Timeline View - Reporting/Analytics - Email Management - To-Do List - Surveys & Feedback - Deadline Management - Generative AI - Product Roadmapping - Idea Management - Real-Time Data - Agile Methodologies - Timeline Management - File Management - Data Security - Project Templates - Feedback Management - Tagging - Template Management - Guest Access - Visualization **Additional Functionality** - Customer Experience Management - NPS of Employees - Real-Time Notifications - Question Library - CRM - Data Visualization - Multi-Channel Distribution - Ratings/Reviews - Negative Feedback Management - Activity Dashboard - Email Management - Commenting/Notes - AI Copilot - Third-Party Integrations - Template Management - Reporting & Statistics - Social Media Integration - Text Fields - Customizable Questions - Reporting/Analytics - Real-Time Reporting - Customizable Branding - Conditional Logic - Website Integration - Search/Filter - Collaboration Tools - API - NPS of Customers - Multi-Language - Survey/Poll Management - Segmentation - Customer Segmentation - Reminders - NPS Survey Structure - Access Controls/Permissions - Widgets - Customizable Templates - Feedback Management - Customizable Fields - Question Branching **Additional Functionality** - User Journeys - Usability Testing - Engagement Tracking - For Mobile - A/B Testing - Search/Filter - AI Copilot - Data Visualization - API - Drag & Drop - Unmoderated Testing - Screen Activity Recording - Behavior Tracking - Software Testing Management - Performance Metrics - Customizable Questions - Heatmaps - Prototype Creation - Activity Dashboard - Customer Segmentation - Data Import/Export - Trend Analysis - User Research Analysis - Monitoring - Third-Party Integrations - For Websites - Issue Tracking - Collaboration Tools - Surveys & Feedback - Customizable Branding - User Management - Customizable Templates - Design Management - Multi-Language - Real-Time Data - Project Management - Customizable Fields - Moderated Usability Testing - Quantitative Metrics - Alerts/Notifications - Categorization/Grouping - Tagging - Conversion Rate Optimization - Reporting & Statistics - Video recording/Transcriptions - Customizable Categories - Annotations - Performance Testing - Benchmarking - Question Library - Customizable Reports - Projections - Survey/Poll Management - Assessment Management - Activity Tracking - Video Support - Demographic Data - Customer Experience Management - Workflow Management - Geotargeting - Access Controls/Permissions - Email Reminders - Audience Targeting ## Top Userback Alternatives - [Usersnap](https://www.g2.com/products/usersnap/reviews) - 4.5/5.0 (90 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews) - [BugHerd](https://www.g2.com/products/bugherd/reviews) - 4.7/5.0 (212 reviews)