It's hard not to list too many things. First and foremost, they have a great pool of users to pull from, which is the most imoprtant piece here. Secondly, they've built a thoughtful product and UI that makes it easy to source, screen, and schedule those folks. And finally, they're team is highly, highly responsive, which makes the world of difference to me, especially when I'm trying to move quickly. Review collected by and hosted on G2.com.

Only real knock -- and this isn't really UI -- is sometimes interviews will cancel last minute, which can be frustrating. I'm not sure what theyt do to discourage that / make sure those folks don't continue that pattern of behavior with others. That being said, this isn't the majority of my interviews. Definitely a minority. Review collected by and hosted on G2.com.

Streamlined easy process to complete survey with verification Review collected by and hosted on G2.com.

Not always formatted correctly on multiple choice answers Review collected by and hosted on G2.com.

Creating, curating, and managing our own panel of users. Review collected by and hosted on G2.com.

While the UI has been updated and revised, there are some nagging things. For example, when I select "show my projects only*, it'd be nice if that was not required every time I login. Also, there are popups (like asking if I need help or want to chat) - and those cover a button I need to click or otherwise are in the way. Review collected by and hosted on G2.com.

It has easy and user friendly UI and the large, diverse user base, which makes finding and scheduling relevant participants quick and efficient. Review collected by and hosted on G2.com.

It has relatively high pricing and some recruiting restrictions, especially for certain demographics which is not ideal for some research needs Review collected by and hosted on G2.com.

User Interviews is a powerhouse for quick, efficient recruiting. I love how easy it is to find quality participants fast, with a global reach that’s hard to beat. The platform’s filtering capabilities are excellent, allowing me to narrow down on specific demographics or preferences with precision. Plus, the cost-saving packages make it an affordable choice for consistent research needs. Review collected by and hosted on G2.com.

I find it frustrating that video previews of participants aren’t available without upgrading to a more expensive plan, which feels limiting. Also, scheduling could be smoother—there’s no direct integration with Calendly, making coordination more tedious than it needs to be. Review collected by and hosted on G2.com.

Easy to use and customer support team assistance Review collected by and hosted on G2.com.

Nothing to note about disliking, platform is easily navigated Review collected by and hosted on G2.com.

User Interviews makes it incredibly easy to find the right candidates for my research. I particularly love the templates feature, as I often conduct similar types of research and this saves me time. Inviting team members is also a breeze, making collaboration seamless. Overall, it's the best tool I've come across for my recruitment and research needs. Review collected by and hosted on G2.com.

The only issue I've encountered is that certain project settings were changed without my knowledge, which affected my recruiting criteria. I'm unsure if this was due to user error or an external adjustment, but it expanded my search criteria and locked me out of fixing it easily. I had to either recreate the project from scratch or spend extra time filtering out candidates that weren't relevant. This was frustrating, but it's been my only negative experience with the platform. Review collected by and hosted on G2.com.

I love how easy it is to find participants that are otherwise hard to access. We need to recruit professionals with lots of experience, which can be difficult to do!

The customer support team is also really helpful when we need a special request :) Review collected by and hosted on G2.com.

Finding people at c-suite level is difficult (but not impossible on User Interviews), so if I had one wish, it would be for folk in executive teams to sign up! Review collected by and hosted on G2.com.

User Interviews makes the research process very efficient. It's easy to use, the site is very stable, has the features that we need for most research projects. It allows access to an external panel as well which is helpful when our own panel does not suffice. It works well with calendar integrations. Customer support is super helpful and responsive. Review collected by and hosted on G2.com.

For diary studies, it does not offer enough options so have to use workarounds which is challenging. Would be nice if some UI elements could be customised per user, as opposed to per account Review collected by and hosted on G2.com.

I was able to manage both my qualitative and quantitative studies easily using the Research Hub. I was able to get the incentive to the participants almost immediately after they completed their interview. They are very customer focused and their reps are always very helpful. Review collected by and hosted on G2.com.

I wish there was a way to contact Support other than through email. You have to wait for a response when sometimes you have a pressing issue that needs immediate resolution. Review collected by and hosted on G2.com.