--- title: User Interviews Reviews meta\_title: 'User Interviews Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1046 reviews by the users' company size, role or industry to find out how User Interviews works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1046 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### User Interviews Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find User Interviews to be extremely **easy to use** , providing a seamless and efficient recruiting experience. [(102 mentions)](https://www.g2.com/products/user-interviews/reviews?filters%5Bsentiment_snippet%5D=1669839&qs=pros-and-cons#reviews) Users commend the **responsive customer support** of User Interviews, enhancing their recruitment experience significantly. [(58 mentions)](https://www.g2.com/products/user-interviews/reviews?filters%5Bsentiment_snippet%5D=1672181&qs=pros-and-cons#reviews) Users love the **fast and effective user recruitment** by User Interviews, streamlining their research process significantly. [(57 mentions)](https://www.g2.com/products/user-interviews/reviews?filters%5Bsentiment_snippet%5D=1671961&qs=pros-and-cons#reviews) Users value the **high quality of participants** in User Interviews, enhancing the confidence in feedback received. [(48 mentions)](https://www.g2.com/products/user-interviews/reviews?filters%5Bsentiment_snippet%5D=1672577&qs=pros-and-cons#reviews) Users commend the **easy scheduling** and seamless integration with calendars, enhancing their user research experience significantly. [(41 mentions)](https://www.g2.com/products/user-interviews/reviews?filters%5Bsentiment_snippet%5D=1672316&qs=pros-and-cons#reviews) Users face significant **survey issues** including fraudulent participants and inadequate screening features, complicating the recruitment process. [(28 mentions)](https://www.g2.com/products/user-interviews/reviews?filters%5Bsentiment_snippet%5D=1670908&qs=pros-and-cons#reviews) Users find the **limited customization options** frustrating, hindering their ability to effectively tailor their research processes. [(18 mentions)](https://www.g2.com/products/user-interviews/reviews?filters%5Bsentiment_snippet%5D=1671138&qs=pros-and-cons#reviews) Users find the **user interface to be slow and complex** , leading to frustration and a lack of ease in use. [(18 mentions)](https://www.g2.com/products/user-interviews/reviews?filters%5Bsentiment_snippet%5D=1672502&qs=pros-and-cons#reviews) Users struggle with **recruitment issues** , facing challenges in meeting quotas and dealing with participant validity concerns. [(17 mentions)](https://www.g2.com/products/user-interviews/reviews?filters%5Bsentiment_snippet%5D=1672645&qs=pros-and-cons#reviews) Users find the **UX improvement** detrimental, complicating key features and frustrating overall usability of the tool. [(17 mentions)](https://www.g2.com/products/user-interviews/reviews?filters%5Bsentiment_snippet%5D=2106371&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of User Interviews ##### 1. Ease of Use Users find User Interviews to be extremely **easy to use** , providing a seamless and efficient recruiting experience. [ See 102 mentions ](https://www.g2.com/products/user-interviews/reviews?filters%5Bsentiment_snippet%5D=1669839&qs=pros-and-cons#reviews) See Related User Reviews ![Maggie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maggie T.") MT Maggie T. Mid-Market (51-1000 emp.) 5.0/5 "Easy and convenient" What do you like about User Interviews? We have been recruiting participants for market research the old-school way for years. Post-pandemic this has become increasingly challenging. My firs ![Naman M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Naman M.") NM Naman M. Small-Business (50 or fewer emp.) 5.0/5 "Quick turnaround and high quality candidates" What do you like about User Interviews? Recruiting is extremely easy with UserInterviews. The candidates are of high quality. You can define the profile of candidates you are looking for, in ##### 2. Customer Support Users commend the **responsive customer support** of User Interviews, enhancing their recruitment experience significantly. [ See 58 mentions ](https://www.g2.com/products/user-interviews/reviews?filters%5Bsentiment_snippet%5D=1672181&qs=pros-and-cons#reviews) See Related User Reviews ![Shilpa K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shilpa K.") SK Shilpa K. Mid-Market (51-1000 emp.) 4.5/5 "User-Friendly Interface, Great Customer Support, Multiple Features. UI is incredible!" What do you like about User Interviews? The interface is extremely user-friendly, which makes the UI stand out as one of the best for programming. UI has makes implementing complex skipping ![Ahmad C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmad C.") AC Ahmad C. 4.0/5 "Intuitive Platform with Great Support, Needs Improved Fraud Detection" What do you like about User Interviews? I really appreciate the onboarding process from User Interviews, as their customer success team provided us with a personalized session that was extre ##### 3. Helpful Users love the **fast and effective user recruitment** by User Interviews, streamlining their research process significantly. [ See 57 mentions ](https://www.g2.com/products/user-interviews/reviews?filters%5Bsentiment_snippet%5D=1671961&qs=pros-and-cons#reviews) See Related User Reviews ![Naman M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Naman M.") NM Naman M. Small-Business (50 or fewer emp.) 5.0/5 "Quick turnaround and high quality candidates" What do you like about User Interviews? Recruiting is extremely easy with UserInterviews. The candidates are of high quality. You can define the profile of candidates you are looking for, in ![Miriam P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miriam P.") MP Miriam P. 2.5/5 "Mixed Experience: Versatile but Requires Better Verification" What do you like about User Interviews? I like that User Interviews has a wide range of different people to reach out to, and they have their LinkedIn for verification. The interface is pret ##### 4. Interviews Users value the **high quality of participants** in User Interviews, enhancing the confidence in feedback received. [ See 48 mentions ](https://www.g2.com/products/user-interviews/reviews?filters%5Bsentiment_snippet%5D=1672577&qs=pros-and-cons#reviews) See Related User Reviews ![Naman M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Naman M.") NM Naman M. Small-Business (50 or fewer emp.) 5.0/5 "Quick turnaround and high quality candidates" What do you like about User Interviews? Recruiting is extremely easy with UserInterviews. The candidates are of high quality. You can define the profile of candidates you are looking for, in ![Miriam P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miriam P.") MP Miriam P. 2.5/5 "Mixed Experience: Versatile but Requires Better Verification" What do you like about User Interviews? I like that User Interviews has a wide range of different people to reach out to, and they have their LinkedIn for verification. The interface is pret ##### 5. Scheduling Users commend the **easy scheduling** and seamless integration with calendars, enhancing their user research experience significantly. [ See 41 mentions ](https://www.g2.com/products/user-interviews/reviews?filters%5Bsentiment_snippet%5D=1672316&qs=pros-and-cons#reviews) See Related User Reviews ![Naman M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Naman M.") NM Naman M. Small-Business (50 or fewer emp.) 5.0/5 "Quick turnaround and high quality candidates" What do you like about User Interviews? Recruiting is extremely easy with UserInterviews. The candidates are of high quality. You can define the profile of candidates you are looking for, in ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Fieldwork Manager" What do you like about User Interviews? I like that User Interviews makes it easy to connect with real participants quickly and efficiently. The platform is well organized, communication is ### 5 Cons or Disadvantages of User Interviews ##### 1. Survey Issues Users face significant **survey issues** including fraudulent participants and inadequate screening features, complicating the recruitment process. [ See 28 mentions ](https://www.g2.com/products/user-interviews/reviews?filters%5Bsentiment_snippet%5D=1670908&qs=pros-and-cons#reviews) See Related User Reviews ![Miriam P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miriam P.") MP Miriam P. 2.5/5 "Mixed Experience: Versatile but Requires Better Verification" What do you dislike about User Interviews? There are many times when users did not show up at the scheduled times, which was a big problem because then we'd have to scramble to find new people ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Fieldwork Manager" What do you dislike about User Interviews? Sometimes, the screening and qualification process can feel a bit slow or inconsistent, and there can be occasional issues with participant no-shows o ##### 2. Limited Customization Users find the **limited customization options** frustrating, hindering their ability to effectively tailor their research processes. [ See 18 mentions ](https://www.g2.com/products/user-interviews/reviews?filters%5Bsentiment_snippet%5D=1671138&qs=pros-and-cons#reviews) See Related User Reviews ![Shilpa K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shilpa K.") SK Shilpa K. Mid-Market (51-1000 emp.) 4.5/5 "User-Friendly Interface, Great Customer Support, Multiple Features. UI is incredible!" What do you dislike about User Interviews? The absence of a 'Must select one of' option makes it quite challenging to set up multiselect questions that require one of the few options to be sele ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 3.5/5 "Great for Qualitative Research, But UI and Quantitative Features Need Improvement" What do you dislike about User Interviews? Their UI is a bit slow and often times lacking. They market the ability to use their tool for quantitative studies with the unmoderated study type, bu ##### 3. Not User-Friendly Users find the **user interface to be slow and complex** , leading to frustration and a lack of ease in use. [ See 18 mentions ](https://www.g2.com/products/user-interviews/reviews?filters%5Bsentiment_snippet%5D=1672502&qs=pros-and-cons#reviews) See Related User Reviews ![Shilpa K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shilpa K.") SK Shilpa K. Mid-Market (51-1000 emp.) 4.5/5 "User-Friendly Interface, Great Customer Support, Multiple Features. UI is incredible!" What do you dislike about User Interviews? The absence of a 'Must select one of' option makes it quite challenging to set up multiselect questions that require one of the few options to be sele ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 3.5/5 "Great for Qualitative Research, But UI and Quantitative Features Need Improvement" What do you dislike about User Interviews? Their UI is a bit slow and often times lacking. They market the ability to use their tool for quantitative studies with the unmoderated study type, bu ##### 4. Recruitment Issues Users struggle with **recruitment issues** , facing challenges in meeting quotas and dealing with participant validity concerns. [ See 17 mentions ](https://www.g2.com/products/user-interviews/reviews?filters%5Bsentiment_snippet%5D=1672645&qs=pros-and-cons#reviews) See Related User Reviews ![Miriam P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miriam P.") MP Miriam P. 2.5/5 "Mixed Experience: Versatile but Requires Better Verification" What do you dislike about User Interviews? There are many times when users did not show up at the scheduled times, which was a big problem because then we'd have to scramble to find new people ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Quick way to find participants" What do you dislike about User Interviews? It takes time to set up a screener especially if you haven't done it before, or perhaps you are trying to screen for a very specific B2B audience. I'd ##### 5. UX Improvement Users find the **UX improvement** detrimental, complicating key features and frustrating overall usability of the tool. [ See 17 mentions ](https://www.g2.com/products/user-interviews/reviews?filters%5Bsentiment_snippet%5D=2106371&qs=pros-and-cons#reviews) See Related User Reviews ![Tatyana M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tatyana M.") TM Tatyana M. Enterprise (\> 1000 emp.) 3.0/5 "Good experience" What do you dislike about User Interviews? I sometimes find the project set up to be overly complex. feels like there are opportunities for improvement and simplification in the UI ![Russell G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Russell G.") RG Russell G. Enterprise (\> 1000 emp.) 0.0/5 "Ironically, the UX is terrible" What do you dislike about User Interviews? A recent redesign of their website has made key features frustrating to use — which is ironic, given this is a tool designed for user experience profe ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") II Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 6/26/2025 "Easy Recruitment & Participant Management" 4.5/5 What do you like best about User Interviews? User Interviews is a solid platform that allows seamless recruiting for research studies and allows participants to be managed in a singular platform. All communications can be automated making the process of recruiting much less of a headache. You can add other team members as collaborators or comoderators making recruitment and participant management a team effort. There customer support can also be helpful at times as everytime I forget to add a small detail such as a participant agreement when i've already launched a study they can quickly fix this for me even if it's already been launched. Review collected by and hosted on G2.com. What do you dislike about User Interviews? Direct messages with participants could be improved. Often when I message a participant there response will only show up via email and not be available in the user interviews platform making it difficult to directly communicate with participants. Review collected by and hosted on G2.com. What problems is User Interviews solving and how is that benefiting you? User Interviews helps recruit users, specifically for moderating usability studies, and helps manage them in one central place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Russell G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Russell G.") RG Russell G. Principal UX and CMI Specialist Enterprise (\> 1000 emp.) 8/8/2024 "Ironically, the UX is terrible" 0/5 What do you like best about User Interviews? I love the concept and the features...it's really a shame their recent redesign has made using the platform so annoying. Review collected by and hosted on G2.com. What do you dislike about User Interviews? A recent redesign of their website has made key features frustrating to use — which is ironic, given this is a tool designed for user experience professionals. In particular, paying participants and editing screeners are now unnecessarily complicated. The UX team seems to be over-engineering things, with endless windowshades and tabs within tabs. For example: when editing a screener, a windowshade opens. If you accidentally click outside of it, your work disappears — I lost 20 minutes this way. It’s inefficient and frustrating. I would have rated the platform a 9 if not for these design issues. Editing participant numbers per session is also poorly designed. If session durations are short, the session details aren’t visible, so it’s unclear how to adjust the participant count. This level of friction has me seriously considering competitors. Launching a study feels like a constant struggle, and managing participants isn’t straightforward. There are some obvious usability problems as well: for instance, banners sometimes cover error messages. It’s clear this company needs to bring in experienced UX professionals. My company has actually started moving to alternatives — this tool is not cheap, and there are many other vendors out there that offer a better experience. Review collected by and hosted on G2.com. What problems is User Interviews solving and how is that benefiting you? Recruiting quality participants. Review collected by and hosted on G2.com. Show More 6/25/2025 Validated ReviewerSource: Organic ![Oshin Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oshin Y.") OY Oshin Y. PM Enterprise (\> 1000 emp.) 8/25/2025 "Great user friendly UI" 3/5 What do you like best about User Interviews? They've got a lot of different ways you can setup your project, different ways of hiring, different types of meetings you could do. Overall, great UI with lots of valuable flexible options that makes life easier. Review collected by and hosted on G2.com. What do you dislike about User Interviews? Quality of participants are not good, it's rare to find a few decent candidates that provide valuable insights, a lot of the candidates lie, and it starts showing after the first few minutes of the research call Review collected by and hosted on G2.com. What problems is User Interviews solving and how is that benefiting you? Providing a platform to source users for conducting research Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") UR Verified User in Research Small-Business (50 or fewer emp.) 6/13/2025 "Fast, Reliable Participant Recruitment" 5/5 What do you like best about User Interviews? UserInterviews.com is incredibly effective for sourcing high-quality participants quickly. The targeting options are flexible, the screener logic is intuitive, and we consistently get reliable respondents—even for harder-to-reach demographics. It’s also the engine behind participant sourcing for many research platforms like Whyser.ai, making the entire process of gathering user, customer, or market insights seamless. Studies are often up and running within minutes—and in our experience, most recruits are fulfilled within the first hour or 2. Customer support is also a big plus, we run a lot of studies and the support team is always there if there for anything we might need help with. Review collected by and hosted on G2.com. What do you dislike about User Interviews? For large studies, costs can add up quickly—especially when targeting broad, general population segments where other panel providers might be more cost-effective. However, the quality of participants and the incredibly fast turnaround usually justify the investment. Review collected by and hosted on G2.com. What problems is User Interviews solving and how is that benefiting you? User Interviews removes the biggest bottleneck in qualitative research: finding the right participants and do it quickly. With UI, we can fulfill participants for a study the same day. Paired with AI-moderation tools like Whyser.ai, we’re able to go from scoping a project to analyzing interview results within hours—making research faster, more continuous, and deeply integrated into our product and marketing workflows. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") CF Verified User in Financial Services Small-Business (50 or fewer emp.) 7/25/2025 "East and reliable ways to get meaningful insights from customers" 4/5 What do you like best about User Interviews? User interviews allows you get access to a panel of interviewees that provide insights. I've used user interviews to be able to select participants for interviews based on demographics or through select questioning. Their software allows you to define which participants you want easily. All interviewees are easy to talk to and are well informed about their scheduled date. If there are any issues support helps organize a new interview or helps with any issues of scheduling interviews. Review collected by and hosted on G2.com. What do you dislike about User Interviews? Sometimes the panel doesn't have participants for niche groups. It takes some time for the organization to find the sample size. However their support is very helpful with fixing any issues and even help redefining terms of screeners. Review collected by and hosted on G2.com. What problems is User Interviews solving and how is that benefiting you? Accessing their panel to do customer interviews. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 9/19/2025 "Great participants, poor customer service" 2.5/5 What do you like best about User Interviews? Quality of participants, relative ease of screening and scheduling Review collected by and hosted on G2.com. What do you dislike about User Interviews? Really inconsistent and usually poor customer service; it seems there's no shared source of truth or standard practices on the customer support side, and our team often gets snagged in their chaos and inconsistency. We also love the videos as part of the new screening process, but without a way to filer by video submissions or make it required, it creates new friction in the process. Review collected by and hosted on G2.com. What problems is User Interviews solving and how is that benefiting you? The ability to recruit high-quality participants in a setting where fraud / bots has been very minimal. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/19/2023 Guest users or non-business users of the software, not included in G2 scores. "User Interviews is Easy to Use" 4.5/5 What do you like best about User Interviews? User Interview's layout is simple to navigate and makes me inclined to check consistently for new studies. I have been using User Interviews for a while and have participated in a good amount of studies. Each time I thought the directions were clear and the payout process was easy. Review collected by and hosted on G2.com. What do you dislike about User Interviews? One thing I don't particularly like about User Interviews is that some studies don't have a detailed description listed before users apply to participate. This makes it a little annoying at times since I start applying to what sounds like a good fitting study and a question towards the end of application shows me that I don't actually match. I think a little more information about each study would be helpful so users don't waste their time. Review collected by and hosted on G2.com. What problems is User Interviews solving and how is that benefiting you? I use User Interviews to participate in studies and get paid. This is benefitting me because many studies are online and I am able to fit them into my schedule easily. I enjoy contributing to research and making side money from doing so. Review collected by and hosted on G2.com. Show More 5/22/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") GM Verified User in Market Research Enterprise (\> 1000 emp.) 8/5/2025 Guest users or non-business users of the software, not included in G2 scores. "Perfect platform for earning and sharing honest feedback" 4.5/5 What do you like best about User Interviews? User Interviews makes it incredibly easy to participate in research studies. The platform is user-friendly, the communication is clear, and the compensation is fair and timely. I really appreciate how seamless the process is from applying to getting selected and completing the study. It’s a great way to contribute valuable feedback to brands and earn something in return. Review collected by and hosted on G2.com. What do you dislike about User Interviews? At times, it can be a bit disappointing to apply for several studies without getting selected, even when my profile closely matches the criteria. Additionally, some screening surveys feel a bit lengthy without clear feedback on why you’re not chosen. A bit more transparency in the selection process would improve the experience. Review collected by and hosted on G2.com. What problems is User Interviews solving and how is that benefiting you? User Interviews is bridging the gap between companies and real users like me who want to share honest feedback. It gives people a voice in shaping products and services, and at the same time, it provides an opportunity to earn a little extra on the side. For someone who enjoys sharing opinions and experiences, it’s a great way to feel heard and valued. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 5/14/2025 "Great at getting the job done, but there is room for improvement" 3.5/5 What do you like best about User Interviews? I love the quick turnaround between sending invites and getting confirmed participants. Being able to add branding to our invites increases trust. I also like the screener functionality and ease of use, clean participant-facing UI. Customer support is responsive and easily accessible in the tool. For these reasons we use User Interviews for 90% of our projects. Review collected by and hosted on G2.com. What do you dislike about User Interviews? Participant management can be a headache - the filter functionality in Hub doesn't cater to our needs, so we can't utilize it unfortunately. I also don't like how some features can be removed - for example there was functionality to see all participant data with customizable columns in one view (extremely helpful), but after a redesign this is only available on certain views, not including currently scheduled participants. Review collected by and hosted on G2.com. What problems is User Interviews solving and how is that benefiting you? UI helps us recruit faster and in turn deliver more results. The speed of recruitment is exponentially faster than our previous process, which frees up bandwidth for coordinators on tedious tasks like coordinating reschedules or sending reminder emails. It's greatly helped us keep organized with participants and comms. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Soo Jin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Soo Jin B.") SB Soo Jin B. Project Manager Small-Business (50 or fewer emp.) 2/24/2025 Guest users or non-business users of the software, not included in G2 scores. "Enhancements & Suggestions for a Better UI Experience" 5/5 What do you like best about User Interviews? The addition of Tags and Notes has been incredibly helpful. Also, the new function that allows questions to be added as separate columns for each screener version is an excellent feature. Over the past year, there have been significant improvements, which have made a big difference in recruiting efficiency. Review collected by and hosted on G2.com. What do you dislike about User Interviews? One key improvement would be the ability to add images to questions and answer choices. Sometimes, respondents struggle to fully understand the text alone, leading to confusion in their answers. Incorporating images would make questions more intuitive and improve response accuracy. Another useful enhancement would be the ability to integrate dropdown menus for specific answer types. For example, when asking, "Which brand and model do you use?", a dropdown for selecting a brand could dynamically trigger a corresponding model selection field. This would eliminate the need for multiple pages and significantly streamline logic management. Currently, due to these limitations, we often have to create multiple pages and complex logic to refine the answers correctly. Additionally, it would be helpful to have the ability to send messages to respondents in the same session. At the moment, once participants are classified under "Approved" or "Completed," it requires manually searching for each respondent, which can be time-consuming. Lastly, I really appreciate the bulk messaging feature, which allows multiple respondents to be selected at once—it’s incredibly convenient! It would be great if a similar selection function could be applied to choosing completed respondents as well. Overall, these improvements would further enhance usability and efficiency. Thank you! Review collected by and hosted on G2.com. What problems is User Interviews solving and how is that benefiting you? Faster and More Targeted Recruitment – Finding the right respondents used to be time-consuming and difficult, but User Interviews helps streamline the process with easy screening and filtering options. This has significantly reduced the time spent on recruitment. Better Organization & Tracking – Features like Tags, Notes, and the Question Grid allow me to keep track of respondents more effectively, ensuring I have all the necessary details at a glance. Improved Communication & Scheduling – The platform makes it easier to send bulk messages, coordinate sessions, and manage time zones, eliminating the need for manual follow-ups. Enhanced Screening Process – The ability to customize screeners and review responses efficiently helps ensure we're selecting the most relevant participants, leading to higher-quality insights. How This Benefits Me: Saves time and effort in recruitment. Reduces manual errors and communication delays. Improves data accuracy by ensuring the right respondents are chosen. Makes the entire research process more seamless and productive. \*One additional improvement I'd love to see is the ability to bold or highlight text within questions. Sometimes, certain key phrases or instructions need to stand out, but currently, all text appears the same. Adding formatting options like bold, italics, or underlining would make it easier for respondents to focus on important details, reducing confusion and improving response accuracy. Review collected by and hosted on G2.com. 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