--- title: User Interviews Reviews meta_title: 'User Interviews Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1046 reviews by the users' company size, role or industry to find out how User Interviews works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1046 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # User Interviews Reviews **Vendor:** UserTesting **Category:** [User Research Tools](https://www.g2.com/categories/user-research) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,046 ## About User Interviews User Interviews, now part of UserTesting, makes it fast, easy, and affordable to recruit participants for 🧑‍💻 user research, đź“Š market research, and 🤖 AI training. With 7 million participants, precise matching, and fraud prevention, we can reliably fill any research study. Connect with the right people in any niche, whether your target audience is consumers, B2B professionals, or domain experts needed for model training. Source, screen, track and pay participants, then move seamlessly from data collection to deep analysis, all in one place. Our flexible platform and powerful integrations make it easy for enterprises, technology partners, and agency teams to run any kind of research with confidence. Get started at for free at https://www.userinterviews.com. HOW IT WORKS: 1. RECRUIT PARTICIPANTS: Create hybrid panels of users and prospects for fast, easy recruitment. We can source qualified participants with more speed, precision, and scale than any other panel provider because of our extensive network and advanced matching system. 2. AUTOMATE WORKFLOWS: Source, screen, schedule, track, and pay participants, all in one place. Eliminate recruitment busywork with workflow automations and integrations with popular research and productivity tools. 3. ANALYZE INSIGHTS: Accelerate time to insight with session transcripts, traceable observations, highlight reels, and deep dive analysis, all powered by AI. 4. GOVERN RESEARCH: Run a world-class research practice as the work of customer understanding becomes distributed. Our platform helps you keep a global record of research activity and automate compliance with your team’s standards. User Interviews is built for research, product, and AI teams who do frequent, collaborative research. ## User Interviews Pros & Cons **What users like:** - Users find User Interviews to be extremely **easy to use** , providing a seamless and efficient recruiting experience. (102 reviews) - Users commend the **responsive customer support** of User Interviews, enhancing their recruitment experience significantly. (58 reviews) - Users love the **fast and effective user recruitment** by User Interviews, streamlining their research process significantly. (57 reviews) - Users value the **high quality of participants** in User Interviews, enhancing the confidence in feedback received. (48 reviews) - Users commend the **easy scheduling** and seamless integration with calendars, enhancing their user research experience significantly. (41 reviews) - Time-saving (32 reviews) - Features (29 reviews) - Easy Setup (27 reviews) - Intuitive (27 reviews) - Audience Diversity (26 reviews) **What users dislike:** - Users face significant **survey issues** including fraudulent participants and inadequate screening features, complicating the recruitment process. (28 reviews) - Users find the **limited customization options** frustrating, hindering their ability to effectively tailor their research processes. (18 reviews) - Users find the **user interface to be slow and complex** , leading to frustration and a lack of ease in use. (18 reviews) - Users struggle with **recruitment issues** , facing challenges in meeting quotas and dealing with participant validity concerns. (17 reviews) - Users find the **UX improvement** detrimental, complicating key features and frustrating overall usability of the tool. (17 reviews) - Users find the tool’s **complexity frustrating** , with inefficient design and usability issues hindering their experience and productivity. (16 reviews) - Users find the interface **not intuitive** , requiring excessive clicks and complicating routine tasks and user management. (16 reviews) - Expensive (14 reviews) - Users find the **navigation difficult** , requiring extra clicks and causing confusion for new users in locating items. (14 reviews) - Time-Consuming (14 reviews) ## User Interviews Reviews ### 1. Best panel option for research studies **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about User Interviews?** They always find the people you are looking for, and it has plenty of filters you can use to target the right audience. **What do you dislike about User Interviews?** The survey builder lacks options such as piping, randomization,etc. However, it offers the most widely used question types. **What problems is User Interviews solving and how is that benefiting you?** We struggle to the find people with very specific criteria. In those cases, we always look for UI. ### 2. Fun experience and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about User Interviews?** I love the UI, it's easy and straightforward. I love taking surveys as a participant. As a UX designer, I also have used it as a tool which is equally helpful and I get great insights from it. **What do you dislike about User Interviews?** Selection of high quality participants is sometimes lacking. **What problems is User Interviews solving and how is that benefiting you?** It helps cut time with recruiting interviewees. It also makes setting up meetings easy and I love the screener question experience. ### 3. Not a delightful experience **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about User Interviews?** Not a great deal to add to this section sorry **What do you dislike about User Interviews?** I can see from demos that it can be a useful tool once set up. But without the ground work, it's not easy and intuituve. The UX and UI aren't delightful. It's bland and clunky. I am also based in Australia, and was often offered times for support in the middle of the night (US times). The cost for recruitment is also quite high. It was very hard to get the team excited about this product. **What problems is User Interviews solving and how is that benefiting you?** We tried to use it for user research. We are a complex company where building our own list of users would have needed a salesforce integration. I understand that is on the roadmap. ### 4. It was a great experience as User Interviews helped me recruit all the participants. **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher W. | Credit and Collections Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about User Interviews?** The ease of use and ease of implementation. **What do you dislike about User Interviews?** I liked everything especially integration. **What problems is User Interviews solving and how is that benefiting you?** Recruiting and identifying the best participants. ### 5. A company with a passion for quality participant recruitment. **Rating:** 5.0/5.0 stars **Reviewed by:** Collin P. | Director, UX Research, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about User Interviews?** The no-limit on questions for the participant screener screener, along with viewing screener key questions, an enormous bank of job titles in the professional recruitment function essentially make recruiting participants easy, and simple. Not only for UXR, but designers and Product Managers in my company. **What do you dislike about User Interviews?** There really is nothing. I see them as a thought leader in UXR. **What problems is User Interviews solving and how is that benefiting you?** User Interviews is providing my tech team the ability to find the right people for just-in-time planning of studies. And those participants have deep contextual knowledge in their field. ### 6. Good service if it fits your needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2024 **What do you like best about User Interviews?** User interviews allows you a central place to manage your project for recruitment, consent, scheduling, participation, and participation rewards. **What do you dislike about User Interviews?** Depending on your project, their participant pool may not be what you need. Be sure they do a feasibility study before agreeing to anything. They will upsell you on services when your needs aren't her and potentially lock you into a contract that they won't refund if they are unable to meet your participation needs. Be very sure your project will work with their services. **What problems is User Interviews solving and how is that benefiting you?** Participant recruitment, consent form management, and reward fulfillment ### 7. Does the job but there's room for improvement! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about User Interviews?** UI is super helpful for tracking applicants, approving participants, and viewing scheduled sessions in one place. **What do you dislike about User Interviews?** It's tedious to set up participant communications in UI - Project description, Project invite are very similar. The templates for communications are a start but need personalization to make it sound more friendly. Rescheduled sessions have new Zoom links which can be confusing when sharing with product partners/notetakers. The updated user interface with tabs make it difficult to find the right tab - there seems to be more clicks down in order to access, for example, scheduling to add timeslots. **What problems is User Interviews solving and how is that benefiting you?** UI acts as a participant tracking and scheduling tool which makes it easier to share timeslots and have participants choose the best time for them. ### 8. Overall it was super smooth to setup the project, add a screener and recruit customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about User Interviews?** Easy to set up the project, add a screener and recruit customers. **What do you dislike about User Interviews?** It was challenging to reschedule the interviews and adjust the calendar availability. After rescheduling, participants were unable to access my calendar to rebook. It was also a bit hard to be inclusive on User interviews (speaker's language fluency (got scheduled an interview with a participant comfortable in Portuguese, annotations - I misinterpreted ,000 and .000) **What problems is User Interviews solving and how is that benefiting you?** It is helping to setup the customer research. I tried both ways - one by adding the screener myself and other by sending emails to required participant. The problem with screener is finding the right candidates. ### 9. Too expensive **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about User Interviews?** I like that I can recruit people fast and be specific with participants **What do you dislike about User Interviews?** It's too expensive for student researchers and I wish there was a student discount. **What problems is User Interviews solving and how is that benefiting you?** I used it to conduct user interviews for my thesis or my classes, because my participants were specific. ### 10. The tool to use if you want to do interviews **Rating:** 5.0/5.0 stars **Reviewed by:** Rebeka W. | User Experience Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about User Interviews?** I have used this tool for all of my usability studies. Easy project set up and launch. I love the Automated emails sent to participants. **What do you dislike about User Interviews?** I had a difficult time figuring out where to go to get more information about billing. I use my company Credit Card to pay for the account and I need to have transparency on when I am being charged. **What problems is User Interviews solving and how is that benefiting you?** It gives us access to a pool of verified professional participants, which allows us to run more impactful research studies. I work for a small organization and our own user base is small, but we are looking to expand and this allows us to do research to discover how we can improve. ### 11. Doctoral Student - Fantastic resource **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy B. | Professor/Student, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2024 **What do you like best about User Interviews?** The set up was easy, the interviews were scheduled quickly and were very effective and efficient. **What do you dislike about User Interviews?** The cost was very high for a student researcher. **What problems is User Interviews solving and how is that benefiting you?** It helped me complete my dissertation inteview research process. ### 12. Best recruitment platform for US **Rating:** 5.0/5.0 stars **Reviewed by:** Sofia C. | Senior UX Researcher & Ops, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about User Interviews?** Very easy and simple to use. So fast to get the right participants to your study. Happy to work with this team, the customer support is very accessible. **What do you dislike about User Interviews?** Quite difficult to manage calendar feature on User Interviews project page. **What problems is User Interviews solving and how is that benefiting you?** Helping me get to the right users fast and easy. ### 13. Feedback from a UXR **Rating:** 4.5/5.0 stars **Reviewed by:** Corinne S. | Product designer and UXResearcher, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about User Interviews?** How you can set up studies regardless of the scale and the ability to manage participants. **What do you dislike about User Interviews?** That it's not easy to create your own pool of users to reach out to. **What problems is User Interviews solving and how is that benefiting you?** It's solving the issue of recruiting potential customers. ### 14. A staple in B2C UXR facilitation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about User Interviews?** We've used UI for 90% of our research projects for the past few years. I wasn't apart of the implementation, but I have had a very positive experience since onboarding. We use the panel management option and occasionally use the UI panel. Communication and incentive distribution is pretty easy. I'm excited they're exploring mobile text alerts. The interface has improved and become clearer in that time, and I've had the chance to participate in research where they've asked for improvement. **What do you dislike about User Interviews?** We have to use other products (Lyssna, Lookback, etc.) in conjunction with UI to facilitate unmoderated studies. If UI ultimately developed this kind of software, we could do absolutely all of our research from the platform (and I'd love that!). Like any research tool, UI's panelists are sometimes "career tester" users that will say overwhelmingly positive things about your tested product and ask for positive feedback or additional incentives, outright. The communication templates are a little rigid. I wish there were more variables. **What problems is User Interviews solving and how is that benefiting you?** Managing our panel of customers and providing access to consumers outside of our customer base. ### 15. great for user discovery **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about User Interviews?** super automatized and easy way to recruit participants for user discovery at product company. Is so easy to train the team to use it and implement it. We use it every week as we manage a product pipeline. Love the amount of filter you can user for recruiting, and it also greta that it connect to our teams calendar so seamlessly. **What do you dislike about User Interviews?** not much, they really are great at connecting with you when something looks not ok in your project **What problems is User Interviews solving and how is that benefiting you?** helps us recruti a lot faster than with other vendors ### 16. Most valuable app for both researchers and participants **Rating:** 5.0/5.0 stars **Reviewed by:** Lora R. | Student, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about User Interviews?** What is most helpful to me about user interviews is it seems so much more legit than any other app that I've ever used,I trust it 100%. It's easy to use and it always tells you in advance what the research project is about. Additionally, support is amazing and always there to answer any questions or struggles that you may have. **What do you dislike about User Interviews?** I've been a part of User Interviews for about 3 years now and I can't really say that there are any downsides at least I haven't run into any yet! I recommend this app to both researchers and participants! **What problems is User Interviews solving and how is that benefiting you?** In my opinion User Interviews is solving the problem of bringing researchers together with users. This benefits me as the user, moreso I like helping research. It's extremely helpful to me to know that my opinion matters and to know that organizations are using applications like user interviews to improve their products or research. ### 17. Ease of recruiting, screening, and scheduling participants **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about User Interviews?** My organization was having trouble finding user interview candidates and we turned to Userinterviews.com to recruit, screen, and schedule people. We were able to find people in our pretty specific target audience very quickly. **What do you dislike about User Interviews?** Some of the user interface is a little confusing **What problems is User Interviews solving and how is that benefiting you?** Recruiting, screening, and scheduling participants ### 18. Great customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2024 **What do you like best about User Interviews?** Set up was easy and their helpful staff were on hand to support unprompted **What do you dislike about User Interviews?** Quite complex once set up - found it hard to work out how to edit a live advert - but i think that maybe not so important. I found the scheduling tool difficult and as a result got a weird slot booked in with a interviewee. **What problems is User Interviews solving and how is that benefiting you?** Understand how users are using our product in their own words and actions. ### 19. Fast recruiting, UI can be confusing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about User Interviews?** User interviews has been great at sourcing interviewees fast. The support team is also great, responding to queries really quickly. **What do you dislike about User Interviews?** The UI can be complicated and it is difficult to do basic things like add interviewees to the overall research plan. **What problems is User Interviews solving and how is that benefiting you?** Fast recruiting with niche segmentations. ### 20. Underrated CRM for Research Participants **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about User Interviews?** While UI is best known for their Recruit product, I'm a big fan of their Hub product. They consistently invest in the research participant CRM, allowing it to be a great place for you to host your research participants that are your own customers. It's way more than a cloud based spreadsheet (like a lot of offerings out there), there are tons of features that make the investment worth it. **What do you dislike about User Interviews?** Some filtering shortcomings with the Hub product, but nothing they don't know about, and haven't tried to address or fix. **What problems is User Interviews solving and how is that benefiting you?** How to safely store, and track, the internal research panel of our own customers, as well as scheduling and delivering incentives. It takes hours and hours of manual effort out of my day to day. ### 21. User Interviews Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about User Interviews?** I think it's practical and helpful when you need to run unmoderated research **What do you dislike about User Interviews?** The UX is not the best. I think in terms of navigation, it's hard to find things. I've struggled to find where to manage my research after it was launched and some other details that were not easy at all to find **What problems is User Interviews solving and how is that benefiting you?** Recruiting a large number of people at once ### 22. A great tool for user research **Rating:** 5.0/5.0 stars **Reviewed by:** Han X. | UX designer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about User Interviews?** The panel size is great. The interface is easy to use and straightforward. We really like the demographic of the participants. **What do you dislike about User Interviews?** Maybe provide more screening question templates. **What problems is User Interviews solving and how is that benefiting you?** We conduct usability testing on any product regularlly to find users' pain points. I like User Interviews to provide a quick turn-around user testing solution. ### 23. User Interview good for Patient **Rating:** 4.0/5.0 stars **Reviewed by:** Anjali S. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2024 **What do you like best about User Interviews?** The screen in rate is quite High and quality of the respondents are good. It will get integrated with our platform. **What do you dislike about User Interviews?** Everything is fine and team is proactive in chasing the respondents **What problems is User Interviews solving and how is that benefiting you?** I am not aware about those. ### 24. Great experience recruiting the right user types for our needs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about User Interviews?** The support we get, level of flexibility, ease of use and types of user pool they have. **What do you dislike about User Interviews?** At times the participants quality isnt up to the mark. **What problems is User Interviews solving and how is that benefiting you?** Being able to recruit all users for our UX research purposes from one spot. ### 25. User Interviews **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about User Interviews?** User Interviews has a very impressive network. We've been able to get qualified candidates for every study we've launched. **What do you dislike about User Interviews?** Interface is a little clunky, have had issues with workflow/programmatic steps. **What problems is User Interviews solving and how is that benefiting you?** I use User Interviews to get feedabck on products. ### 26. The experience was great! I am currently working on a project as I type this. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about User Interviews?** I like how easy it is to find participants and get answers answered when I need them. It's a great company and platform. **What do you dislike about User Interviews?** I dislike how it mentions the additional prices at the last minute. I feel like you have to dig for the actual price it will cost to get your project launched. **What problems is User Interviews solving and how is that benefiting you?** My capstone project as a DBA student. ### 27. Associate Director of Gobal Panel Consulting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about User Interviews?** Managing my own sample and communicating with panelists **What do you dislike about User Interviews?** Not being able to push invites on my own (need support to help) **What problems is User Interviews solving and how is that benefiting you?** Qual recruiting for our Incolor platform ### 28. Qualitative data made easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about User Interviews?** I work for a marketing agency and we often need qualitative data for strategies, pitches, testing, etc. User Interviews makes it easy to screen and find people to interview. **What do you dislike about User Interviews?** I rarely get a 100% confirmed match so it's difficult sometimes to decide who to include. **What problems is User Interviews solving and how is that benefiting you?** It's hard to get affordable first party data. User interviews allows me to access it quickly and through my own criteria. ### 29. User Interviews brings order to recruitment chaos. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about User Interviews?** I love being able to recruit specific professionals and communicate directly in UI with participants. **What do you dislike about User Interviews?** I wish I could integrate User Zoom in a more detailed way with User Interviews. **What problems is User Interviews solving and how is that benefiting you?** User Interviews makes disparate recruiting resources a thing of the past. My team no longer needs to use 3 different tools to get the participants we need. ### 30. Research Gold **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about User Interviews?** Great access to research participant from all over the world. Responsive support, and great feature to have video answers **What do you dislike about User Interviews?** Not able to define specific calendars to connect **What problems is User Interviews solving and how is that benefiting you?** Locating users which meet research specs ### 31. Reliable platform to find participants **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2024 **What do you like best about User Interviews?** - easy to use - launch a project in a few minutes - extensive research ops functions **What do you dislike about User Interviews?** - no skip logic in the screeners for participants **What problems is User Interviews solving and how is that benefiting you?** Finding the right look-alike users ### 32. Great for recruiting qualitative in-depth interviews, focus groups and mobile ethnography **Rating:** 4.5/5.0 stars **Reviewed by:** Mark M. | CEO/Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2024 **What do you like best about User Interviews?** Great for recruiting qualitative in-depth interviews, focus groups and mobile ethnography. Participants are very engaged. **What do you dislike about User Interviews?** Not viable for recruiting for surveys. Cost of recruit is much higher than using panels from survey companies. **What problems is User Interviews solving and how is that benefiting you?** Helps qualify and recruit participants for qualitative studies. I usually rely on the restech platform to manage recruiting, but User Interviews works great especially if targeting tech oriented people. ### 33. Using UserInterviews has been a game changer for our team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about User Interviews?** It's so easy to find high-quality participants, and set up and schedule testing. It works perfectly in our team and process. The UI team has been helpful and supportive any time we have had questions. My organization is thrilled with the results we've had so far. **What do you dislike about User Interviews?** I can't think of anything I dislike. Our experience has been fantastic. **What problems is User Interviews solving and how is that benefiting you?** We've used UI to host sessions with user's to understand the user mental model, usability testing, and preference testing. This has helped our UX, product, and engineering teams to design better experiences for users. ### 34. Women In Leadership **Rating:** 5.0/5.0 stars **Reviewed by:** Leah M. | Employment and Training Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2024 **What do you like best about User Interviews?** The people that I chose to interview were very insightful and helpful to my project. **What do you dislike about User Interviews?** There wasn't anything I disliked about userinterviews **What problems is User Interviews solving and how is that benefiting you?** Getting participants for user research ### 35. Easy-to-use platform for organizing interviews and Focus groups, especially in-person sessions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about User Interviews?** Easy-to-use platform for organizing interviews and Focus groups, especially in-person sessions. Made it easy to supplement participants for 3 focus groups at an event in NYC . **What do you dislike about User Interviews?** Would love to have more sharing of artifacts like screeners and screener quesitons easier. **What problems is User Interviews solving and how is that benefiting you?** Ability to source, recruit and communicate with prospective participants for in-person research, ### 36. Great platform with quality participants **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about User Interviews?** The agility, exceptional customer support, and quality participants make collaboration seamless and highly effective. **What do you dislike about User Interviews?** Not a dislike thing but need to open up more markets for research. **What problems is User Interviews solving and how is that benefiting you?** Quality participants for niche criterias ### 37. It's doing the job **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about User Interviews?** simple and effective. I'm always getting to the point I wanted. **What do you dislike about User Interviews?** Looking for a more simple survey creation, always scared of missing something and checking many times. better user list view with a feature to send regularly to a big group in small batch. For continuous discovery purpose. **What problems is User Interviews solving and how is that benefiting you?** Easy list import and flow for user to contact ### 38. Fast and efficient recruitment with User interviews **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about User Interviews?** We love how User Interviews has significantly shortened our recruitment time. The platform is user-friendly, and the ability to quickly source quality participants, especially developers, has been a game-changer for our research process. **What do you dislike about User Interviews?** One feature we'd find helpful is built-in prototype testing. Integrating this functionality would make the platform even more comprehensive for our needs. **What problems is User Interviews solving and how is that benefiting you?** Fast, rigourous developer recruitment ### 39. The ease of incentivising is a real game changer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about User Interviews?** The scheduling (both automatic and manual) and the incentives management just make research management so much easier. **What do you dislike about User Interviews?** The new UI takes a bit of getting used to. **What problems is User Interviews solving and how is that benefiting you?** Scheduling and incentivising participants used to be a major headache for our team, now these tasks are done in a few clicks. ### 40. Streamlined our continuous discovery process **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about User Interviews?** User Interviews makes it incredibly easy to find, schedule, and manage participants for our user research. I particularly appreciate the wide pool of diverse participants, which ensures we can quickly find the right people for our studies. **What do you dislike about User Interviews?** The calendar integration sometimes doesn't work, which makes it difficult to manually check status updates and confirmed interviews. **What problems is User Interviews solving and how is that benefiting you?** Quickly find the right people for our studies. ### 41. User Interviews has given me alot of knowledge on a variety of subjects. **Rating:** 3.5/5.0 stars **Reviewed by:** Stacy D. | Cleaning Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about User Interviews?** User Interviews helps me share my opinion on things. I like that they're always quick to reply and offer any help. I learn new things with User interviews. They're very nice and helpful always. **What do you dislike about User Interviews?** User Interviews started out great, but now I'm hardly ever needed or wanted for my opinions or research. **What problems is User Interviews solving and how is that benefiting you?** What products need improving and how to help with that. ### 42. Great recruiting tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about User Interviews?** Great for recruiting diverse and specific audiences, especially for remote interviews. **What do you dislike about User Interviews?** Participant pool for specific geographies is much more limited. **What problems is User Interviews solving and how is that benefiting you?** Recruiting is much harder and labor intensive without UI.com! ### 43. Great tool for user recruitment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about User Interviews?** The agility to recruit very specific, professional profiles **What do you dislike about User Interviews?** The fact that it´s not equally present in some European markets **What problems is User Interviews solving and how is that benefiting you?** Recruiting specialized profiles, which is always tricky using traditional methods ### 44. Great tool for recruiting for your projects **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about User Interviews?** How easy it is to manage your participants in any of your projects. **What do you dislike about User Interviews?** The interfqce could be a bit more developed, since sometimes I can feel lost using it. **What problems is User Interviews solving and how is that benefiting you?** Participant management and recruiting in general. Being able to talk to participants only via the tool is actually amazing! ### 45. It is good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2024 **What do you like best about User Interviews?** They have great customer service. I like that I can use it to easily and quickly recruit participants by whatever demographics. **What do you dislike about User Interviews?** It's not that easy to use, but the customer service is impeccable, so they make up for it in that way. **What problems is User Interviews solving and how is that benefiting you?** It solves the problem of being able to easily get participants. ### 46. Professional customer research recruitment system. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2024 **What do you like best about User Interviews?** The recruitment quality is so much superior to other products in the market. **What do you dislike about User Interviews?** It's hard to onboard into it for those who are not familiar with enterprise-quality research processes. **What problems is User Interviews solving and how is that benefiting you?** Screening for the right target users i need to provide insight, empathy and understanding to inform our products. ### 47. Awesome support and access to highly motivated informants **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about User Interviews?** The speedy response and transparency about procedures **What do you dislike about User Interviews?** Nothing to mention here -- the experience was great. **What problems is User Interviews solving and how is that benefiting you?** Getting insights into how consumers perceive brands. ### 48. No frills but does what it says **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about User Interviews?** fast to get a project started and interview quality respondents usually the next day **What do you dislike about User Interviews?** CRM tool is clunky and could be much easier. Does not have any analytical tools. **What problems is User Interviews solving and how is that benefiting you?** Finding our target audience ### 49. Seamless recruiting tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about User Interviews?** The simple interface paired with robust customization options. **What do you dislike about User Interviews?** The linear nature of its navigation (the left to right navigation + architecture always takes me a few minutes to re-orient). **What problems is User Interviews solving and how is that benefiting you?** Recuiting users ### 50. Does everything I need it to, and constantly improving **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2019 **What do you like best about User Interviews?** Recruiting publicly is a breeze and recruiting from our own subscribers has gotten much quicker than my manual efforts before Research Hub on userinterview.com. There are just a few aspects about the platform that don't quite seem as efficient as they could be, but they're constantly asking researchers to share feedback and they make frequent improvements to their UI. Their support team is also very responsive and helps me get the info I need quickly. When I have a recommendation for improving the platform, I feel confident my feedback is being passed along to the designers and considered in future design updates. **What do you dislike about User Interviews?** The Research Hub (home to database of our own subscribers) is what needs the most work. It's hard to update several subscribers at once and hard to quickly find a specific subscriber. However, I know they're working on improving the process of finding subscribers so I expect this to improve soon. The only reason I gave a 9 instead of a 10 is because I haven't had the time to research other platforms to compare, so I'm not 100% sure it's the best option. **What problems is User Interviews solving and how is that benefiting you?** Before User Interviews we were placing cold calls or sending individual emails to subscribers and hoping they'd respond and that they were a match for our target audience. (It's awkward to ask screener questions on the phone!) User Interviews lets us send out personalized (i.e. includes first name) email blasts to more subscribers and, by including a sceener survey, we can ensure they fit our target audience. Then, it's a breeze getting those folks who passed the screener signed up for a time. ## User Interviews Discussions - [Why is Amazon credit the main form of payment?](https://www.g2.com/discussions/31513-why-is-amazon-credit-the-main-form-of-payment) - 1 comment, 1 upvote - [How do I get more opportunities for additional interviews?](https://www.g2.com/discussions/31230-how-do-i-get-more-opportunities-for-additional-interviews) - 1 comment, 1 upvote - [Why is paypal the only disbursement option](https://www.g2.com/discussions/why-is-paypal-the-only-disbursement-option) - 1 comment, 1 upvote - [How many user interviews should you do?](https://www.g2.com/discussions/how-many-user-interviews-should-you-do) - 2 comments - [Why is a user interview important?](https://www.g2.com/discussions/why-is-a-user-interview-important) - 1 comment - [View User Interviews pricing details and edition comparison](https://www.g2.com/products/user-interviews/reviews?page=5&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+00%3A07%3A53+-0500&secure%5Bsession_id%5D=f1400b32-9685-4933-954f-76544d3a3ad5&secure%5Btoken%5D=b6f22215227193afc04518a752addfbf5343cb65d6bb953161b8915c000d53fe&format=llm_user) ## User Interviews Integrations - [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) - [Ballpark - User Research and Surveys](https://www.g2.com/products/ballparkhq/reviews) - [Calendar](https://www.g2.com/products/calendar/reviews) - [Census](https://www.g2.com/products/census/reviews) - [Decipher](https://www.g2.com/products/decipher/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Hightouch](https://www.g2.com/products/hightouch/reviews) - [Lookback](https://www.g2.com/products/lookback/reviews) - [Loop11](https://www.g2.com/products/loop11/reviews) - [Lyssna](https://www.g2.com/products/lyssna/reviews) - [Maze](https://www.g2.com/products/maze-maze/reviews) - [Optimal](https://www.g2.com/products/optimal-optimal/reviews) - [Outset.ai](https://www.g2.com/products/outset-ai/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [SAMS](https://www.g2.com/products/solytics-partners-sams/reviews) - [ScanMan Asset Management System (SAMS)](https://www.g2.com/products/scanman-asset-management-system-sams/reviews) - [Sprig](https://www.g2.com/products/sprig/reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - [Tremendous](https://www.g2.com/products/tremendous/reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) - [Webex](https://www.g2.com/products/webexsuite/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## User Interviews Features **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Participant Selection** - In-App - In-Store - On-Site - Recruitment Pool **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support **Insights** - Analytics - Collaboration - Sorting **Survey Insights** - Data Exporting - Permissions **Generative AI** - AI Text Summarization **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making ## Top User Interviews Alternatives - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews) - [Respondent](https://www.g2.com/products/respondent/reviews) - 4.6/5.0 (382 reviews) - [Dscout](https://www.g2.com/products/dscout/reviews) - 4.5/5.0 (183 reviews)