--- title: User Interviews Reviews meta_title: 'User Interviews Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1046 reviews by the users' company size, role or industry to find out how User Interviews works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1046 scale: '5' date_modified: '2026-08-13' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # User Interviews Reviews **Vendor:** UserTesting **Category:** [User Research Tools](https://www.g2.com/categories/user-research) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,046 ## About User Interviews User Interviews, now part of UserTesting, makes it fast, easy, and affordable to recruit participants for 🧑‍💻 user research, đź“Š market research, and 🤖 AI training. With 7 million participants, precise matching, and fraud prevention, we can reliably fill any research study. Connect with the right people in any niche, whether your target audience is consumers, B2B professionals, or domain experts needed for model training. Source, screen, track and pay participants, then move seamlessly from data collection to deep analysis, all in one place. Our flexible platform and powerful integrations make it easy for enterprises, technology partners, and agency teams to run any kind of research with confidence. Get started at for free at https://www.userinterviews.com. HOW IT WORKS: 1. RECRUIT PARTICIPANTS: Create hybrid panels of users and prospects for fast, easy recruitment. We can source qualified participants with more speed, precision, and scale than any other panel provider because of our extensive network and advanced matching system. 2. AUTOMATE WORKFLOWS: Source, screen, schedule, track, and pay participants, all in one place. Eliminate recruitment busywork with workflow automations and integrations with popular research and productivity tools. 3. ANALYZE INSIGHTS: Accelerate time to insight with session transcripts, traceable observations, highlight reels, and deep dive analysis, all powered by AI. 4. GOVERN RESEARCH: Run a world-class research practice as the work of customer understanding becomes distributed. Our platform helps you keep a global record of research activity and automate compliance with your team’s standards. User Interviews is built for research, product, and AI teams who do frequent, collaborative research. ## User Interviews Pros & Cons **What users like:** - Users find User Interviews to be extremely **easy to use** , providing a seamless and efficient recruiting experience. (102 reviews) - Users commend the **responsive customer support** of User Interviews, enhancing their recruitment experience significantly. (58 reviews) - Users love the **fast and effective user recruitment** by User Interviews, streamlining their research process significantly. (57 reviews) - Users value the **high quality of participants** in User Interviews, enhancing the confidence in feedback received. (48 reviews) - Users commend the **easy scheduling** and seamless integration with calendars, enhancing their user research experience significantly. (41 reviews) - Time-saving (32 reviews) - Features (29 reviews) - Easy Setup (27 reviews) - Intuitive (27 reviews) - Audience Diversity (26 reviews) **What users dislike:** - Users face significant **survey issues** including fraudulent participants and inadequate screening features, complicating the recruitment process. (28 reviews) - Users find the **limited customization options** frustrating, hindering their ability to effectively tailor their research processes. (18 reviews) - Users find the **user interface to be slow and complex** , leading to frustration and a lack of ease in use. (18 reviews) - Users struggle with **recruitment issues** , facing challenges in meeting quotas and dealing with participant validity concerns. (17 reviews) - Users find the **UX improvement** detrimental, complicating key features and frustrating overall usability of the tool. (17 reviews) - Users find the tool’s **complexity frustrating** , with inefficient design and usability issues hindering their experience and productivity. (16 reviews) - Users find the interface **not intuitive** , requiring excessive clicks and complicating routine tasks and user management. (16 reviews) - Expensive (14 reviews) - Users find the **navigation difficult** , requiring extra clicks and causing confusion for new users in locating items. (14 reviews) - Time-Consuming (14 reviews) ## User Interviews Reviews ### 1. Mixed Experience: Versatile but Requires Better Verification **Rating:** 2.5/5.0 stars **Reviewed by:** Miriam P. | Design **Reviewed Date:** January 14, 2026 **What do you like best about User Interviews?** I like that User Interviews has a wide range of different people to reach out to, and they have their LinkedIn for verification. The interface is pretty easy to understand. It's also helpful to set things up as fast as possible so I can get tests out quickly and then look at both qualitative and quantitative data to build and launch product features. **What do you dislike about User Interviews?** There are many times when users did not show up at the scheduled times, which was a big problem because then we'd have to scramble to find new people and set up new times, and that just really delayed our entire testing process. Also, people that would show up that weren't the right fit or were potentially scammers. So they need to revisit their verification process. It was either I wasn't added to the right project or I just couldn't find the project I was looking for, so I'd have to reach out to someone to send me a direct link. **What problems is User Interviews solving and how is that benefiting you?** I use User Interviews to get direct feedback, meeting face-to-face with users, which helps validate or test our assumptions. ### 2. Effortless Recruitment and Diverse Panels, But Messaging Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Montserrat P. | Qualitative research administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about User Interviews?** What I value most about User Interviews is how easy it is to recruit participants, which saves us both time and effort. The participants are consistently high quality, and the diversity within the panel is especially impressive—it's one of the reasons we use the platform so frequently. We also really appreciate the customer support team; they’re always helpful and responsive, though we rarely need to reach out since the platform is so intuitive to use, implement, and train others on. The seamless integration with Zoom, Teams, calendars, and email is another major plus that makes our workflow even smoother. **What do you dislike about User Interviews?** There are very few aspects of the UI that I dislike. One issue I have is with the messaging system for participants—the display is quite poor, and I often have trouble locating who has messaged me. Additionally, while the filters have seen some improvements, I still feel they require further enhancement. **What problems is User Interviews solving and how is that benefiting you?** The primary challenge that User Interviews addresses for our team is delivering high-quality participants quickly. ### 3. User-Friendly Interface, Great Customer Support, Multiple Features. UI is incredible! **Rating:** 4.5/5.0 stars **Reviewed by:** Shilpa K. | Senior Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about User Interviews?** The interface is extremely user-friendly, which makes the UI stand out as one of the best for programming. UI has makes implementing complex skipping logic incredibly easy. I really appreciate the customer support—they respond almost immediately and are always ready to assist with any questions or modifications we need. **What do you dislike about User Interviews?** The absence of a 'Must select one of' option makes it quite challenging to set up multiselect questions that require one of the few options to be selected. This limitation complicates the process of programming such questions. If this is fixed my life will become much easier as I use this every single day. **What problems is User Interviews solving and how is that benefiting you?** Programming a study has become easier with UI, since the interface is easy and the tool is full of features, I specially love the way we can implement skipping logics, which is kind of tricky with other platforms. ### 4. Effortless Candidate Sourcing and Valuable User Feedback **Rating:** 3.5/5.0 stars **Reviewed by:** caleb g. | Senior Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about User Interviews?** I like that I'm able to easily refine my criteria of users and get several candidates quickly in the pipeline to talk with. The feedback they provide has helped me several times on projects. Whether it's getting initial direction from users or having them take a look at designs and provide feedback. Very helpful. Also, support is extremely helpful and quick to respond. **What do you dislike about User Interviews?** AI is becoming a problem that's tough to navigate. I've received several users that it was clear they were either a fake person or a person who was reading a prompt from ChatGPT or some AI Interview assistant. Tough to tell if you're receiving real life feedback or just a prompted response from AI. **What problems is User Interviews solving and how is that benefiting you?** Candidate sourcing is the problem user interviews solves for me! It makes queueing up and scheduling a numbers of users a breeze. ### 5. Effortless screening & stellar support **Rating:** 5.0/5.0 stars **Reviewed by:** Ronnie B. | Senior UX Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about User Interviews?** It's extremely easy to screen and schedule participants. In addition to the custom screener you set up, you can target participants based on demographics that are already recorded in the application. The video screening is also a huge bonus: it completely removes the need to phone screen participants. Additionally, the support team is very responsive and helpful. I really appreciate the help from the support team in adjusting targeting mid-recruitment, for example. Honestly, this is a fantastic platform and I'm excited to continue using it and getting more familiar with the features. I can easily see myself becoming a power user of User Interviews. **What do you dislike about User Interviews?** Some markets / metropolitan areas don't have as many users registered on the platform, which can make it difficult to recruit for some specific geographies. **What problems is User Interviews solving and how is that benefiting you?** Participant recruitment for qualitative studies ### 6. My review of User Interviews **Rating:** 4.5/5.0 stars **Reviewed by:** Skylar R. | Senior Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about User Interviews?** I really like how easy it is to review respondents once they come in. I also like that there is someone online for customer support that can assist within a few hours no matter what my issue is. **What do you dislike about User Interviews?** The screener functionality within User Interviews could be improved. It's pretty baseline right now which means I do find myself choosing other vendors over UI at times. I'd like to be able to have more complex screening and quota management capabilities within the platform to ensure I'm getting who I need, especially for some complex recruits. **What problems is User Interviews solving and how is that benefiting you?** It alleviates the need to go to external panels and do all of the leg work of a set up call and consultation, etc. It's easy and I simply just plug in my screener and can launch at any point. ### 7. Flexible Yet Costly Tool for Audience Research **Rating:** 4.0/5.0 stars **Reviewed by:** Beebrak G. | Product Marketing Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about User Interviews?** I find the setup process of User Interviews to be quite straightforward due to its simple and intuitive UI, making the initial stages non-problematic and efficient. The platform addresses a significant challenge for us by enabling access to a larger target audience beyond our existing customer base, which helps us validate our market insights more comprehensively. I particularly value the screener surveys feature that allows demographic, psychographic, and firmographic flexibility, enabling us to filter participants efficiently and ensuring they fit well with our research criteria. This level of flexibility and the ability to reach a diverse and extensive audience make User Interviews an asset for comprehensive market research. **What do you dislike about User Interviews?** I find User Interviews to be quite expensive, which makes it not very budget-friendly, especially for entrepreneurs, startups that are just starting out, or companies that are bootstrapped. Additionally, as a participant, I am unable to participate in User Interviews because it does not allow participants from my country, which limits the accessibility of the platform. **What problems is User Interviews solving and how is that benefiting you?** I use User Interviews to access a larger target audience for user research, overcoming limitations of our current base. It provides useful flexibility to filter audiences and adds screener surveys for better suitability. ### 8. Intuitive Platform with Great Support, Needs Improved Fraud Detection **Rating:** 4.0/5.0 stars **Reviewed by:** Ahmad C. **Reviewed Date:** October 28, 2025 **What do you like best about User Interviews?** I really appreciate the onboarding process from User Interviews, as their customer success team provided us with a personalized session that was extremely helpful to get started. The platform itself is quite intuitive, so I didn't encounter much trouble navigating it. Additionally, the availability of regular syncs with the user interview team is quite beneficial for ensuring everything runs smoothly, although everything has been functioning well enough that I haven't needed to use these syncs frequently. User Interviews has also significantly helped in bridging the disconnect between us and our potential buyers by allowing us to gain real insights that have become crucial in dictating our product and marketing strategies. I find the criteria setting feature particularly useful, as it allows for intricate targeting of our specific persona, ensuring we find relevant candidates with detailed information. The screener option enhances our ability to narrow down interviews to candidates who provide valuable insights. Consistently, the quality of customer support is commendable, as they assist in addressing issues promptly. The platform's ability to target specific individuals and the diverse pool of candidates available is particularly impressive and reinforces my willingness to repurchase the product. **What do you dislike about User Interviews?** I have encountered some cases of fraud where individuals create profiles only to earn a few dollars, which was somewhat easy to detect. Although I reported these incidents to User Interviews and those profiles were subsequently deleted, I believe they could improve their criteria by adding stricter requirements. For example, requiring participants to provide social media links or LinkedIn profiles to verify their identities would help mitigate this issue. **What problems is User Interviews solving and how is that benefiting you?** I use User Interviews to bridge the gap between us and our potential buyers, gaining critical insights that now inform our marketing and product strategies. ### 9. User-Friendly Platform with Speedy Recruitment **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2024 **What do you like best about User Interviews?** I find User Interviews to be incredibly user-friendly. The interface is intuitive and easy to set up, which has allowed me to quickly acclimate to the platform. The tool's ability to facilitate both moderated and unmoderated recruitment is immensely useful for our research needs. I particularly appreciate the robust customization and targeting capabilities that have significantly improved over the past year, allowing for more precise recruitments based on specific job titles, app usage, or website interactions. These features have been instrumental in speeding up our recruitment process, enabling us to fill recruits faster than our traditional methods, and therefore, helping bring projects to a conclusion that we might have struggled with otherwise. Additionally, the responsive customer service and high quality of participants enhance our experience, making User Interviews a reliable and efficient tool that meets our project needs unfailingly. **What do you dislike about User Interviews?** I would appreciate more functionality in screeners, such as the ability to input and collect images and offer more question types, like display and skip logic options, to enhance screening processes. **What problems is User Interviews solving and how is that benefiting you?** User Interviews helps fill recruits quickly at a competitive price, accelerating project completion that would otherwise struggle. ### 10. Intuitive Design, But Needs More Flexibility for User Targeting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about User Interviews?** The organization of the application is straightforward, modern, and easy to use. I think the information architecture is digestible and efficient. I use User Interviews weekly and was able to onboard quickly, launching my first study on week 2 of the job. I love how easy it is to compensate participants for their time, and the ability to adjust compensation upon completion - i had a scenario where a manager was in an employee study that was moderated and i was able to pivot the questions and compensate him fairly. I love that I can connect Maze, Zoom, and Qualtrics to UI and launch studies quickly. **What do you dislike about User Interviews?** I wish I could create a fork in a screener so that I could target two user groups within the same study without having to duplicate projects to target managers in one and employees in another. I also dislike that I can't remove a bad participant while the project is still live. It makes no sense that the project has to "end" before I can mark participants as bad or incomplete and then "relaunch" to fill my quota. **What problems is User Interviews solving and how is that benefiting you?** UI allows me to run a variety of research methods quickly and efficiently thanks to the supported integrations with Zoom/Maze/Qualtrics. I am able to gather insights that positively impact our design roadmaps. ### 11. Effortless Participant Management with Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew S. **Reviewed Date:** October 23, 2025 **What do you like best about User Interviews?** I have been using User Interviews for about ten years and appreciate how it efficiently manages both the pool of research participants drawn from our customers and other professionals in similar fields. I love its intuitive, self-service nature, which simplifies the recruitment compared to traditional agencies, making it more cost-effective. The platform's scheduling features are very useful, allowing for easier communication with participants to set up sessions and handle participant management. I appreciate the streamlined process for participant compensation, which makes the payment of incentives much simpler. The capability to identify industry professionals outside our customer base who fit the research scope is exceptional, helping find participants we might otherwise miss. Additionally, I find the ability to create and reuse templates very handy for frequent research projects. Lastly, I value their customer support, which is responsive and thorough, especially in resolving technical queries swiftly. **What do you dislike about User Interviews?** I encounter challenges in finding the specific types of professionals needed for research, particularly in fields like cybersecurity or specific IT roles. Some instances involve participants attempting to fake credentials or backgrounds, which impacts participant quality despite using screener questions. Although infrequent, these issues persist. **What problems is User Interviews solving and how is that benefiting you?** User Interviews simplifies participant management, streamlining communication, scheduling, and payments. It helps find research participants outside our customer base, essential for accessing industry professionals we wouldn’t find otherwise. ### 12. Recruiting and panel management tasks done easily **Rating:** 4.0/5.0 stars **Reviewed by:** Charles D. | Sr. Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about User Interviews?** I love the integrated payment system. Being able to handle participant compensation right inside the project streamlines my workflow nicely. I'm also big fan of how easy is to build a panel from our user pool. On top of that, the flexible scheduling across time zones and different ways participants can book a slot is massive help (specially to us since we are distributed in different time zones). Cherry on top: Customer support is always there and it has an answer to my request in no more than 24 hrs. **What do you dislike about User Interviews?** I think one friction point for me is the lack of a one-click "add to calendar" function for participants in the emails that we sent through User Interviews. Also, the time zone display can be a bit confusing to participants; I've had more than a few participants get confused about the actual interviews time, which kind defeats the purpose of a scheduling tool. **What problems is User Interviews solving and how is that benefiting you?** It tackles the headache of finding and managing participants. The most helpful thing for me is being able to easily manage and segment my panel (from my user pool), my specific group of users is tight there and makes targeted recruiting more efficient. Managing incentives and giftcards after each study was time consuming before coming to User Interviews. By having the payments directly into the project, it turns a tedious accounting task in to a one click task, wrapping up my projects in a snap. ### 13. Convenient Scheduling, Needs UI Tweaks **Rating:** 3.5/5.0 stars **Reviewed by:** Sydney R. | Health Coach **Reviewed Date:** October 09, 2025 **What do you like best about User Interviews?** I find it incredibly convenient to manage user research sessions with User Interviews, especially being able to send a link to participants for easy scheduling. Additionally, having it effortlessly integrate with my calendar and Zoom when it works is a significant advantage. **What do you dislike about User Interviews?** {"I find the initial setup a bit challenging as it was difficult to figure out how to use it for the first time without the guidance from my manager.","Sometimes the Zoom integration does not work, which can lead to inconvenience as I have to manually set my own Zoom link.","The user interface can be a little confusing due to its information hierarchy, which makes me nervous and worried about potentially messing up the user interview session.","There are issues where it adds events to my calendar multiple times instead of just once.","Users sometimes don't receive notifications once they are approved, which can lead to confusion.","Occasionally, users get waitlisted even though there should be a spot available for them.","I feel there's a lack of customization options, which limits what we can do with the users.","I wish I could have the ability to reschedule internal user interviews myself."} **What problems is User Interviews solving and how is that benefiting you?** User Interviews makes scheduling user research sessions easy, eliminates scheduling conflicts, and integrates with Zoom for automatic calendar updates, addressing major pain points. ### 14. Fieldwork Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about User Interviews?** I like that User Interviews makes it easy to connect with real participants quickly and efficiently. The platform is well organized, communication is smooth, and the scheduling and incentive management features save a lot of time, making the whole research process seamless from recruitment to completion. **What do you dislike about User Interviews?** Sometimes, the screening and qualification process can feel a bit slow or inconsistent, and there can be occasional issues with participant no-shows or incomplete responses. Improving screening accuracy and participant reliability would make the experience even better. **What problems is User Interviews solving and how is that benefiting you?** User Interviews helps solve the challenge of finding and managing qualified research participants quickly and efficiently. It streamlines recruitment, scheduling, and incentive distribution — saving significant time and effort. This allows me to focus more on the research itself rather than the logistics, ultimately improving project speed, data quality, and overall productivity. ### 15. Great for Qualitative Research, But UI and Quantitative Features Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about User Interviews?** They have an incredibly large panel of participants to choose from, and they've adjusted their criteria for targeting, which makes using them a bit easier. They're also usually very communicative about projects and helping you achieve your goal. They're definitely more of a qualitative platform, as their scheduling features and screener function works best for that kind of research. **What do you dislike about User Interviews?** Their UI is a bit slow and often times lacking. They market the ability to use their tool for quantitative studies with the unmoderated study type, but it's very bare bones and the integration between UI and other survey tools like Qualtrics or Alchemer works when it wants to. **What problems is User Interviews solving and how is that benefiting you?** User interview often provides the last bit of data we need, or a small number of participants we can reach out to for interviews. ### 16. It's alright but recruiting participants is very unintuitive **Rating:** 3.5/5.0 stars **Reviewed by:** Sean L. | UX Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about User Interviews?** The most valuablee unique thing about userinterviews versus other competitor platforms is the ability to program flows into the screener in one place AND the unique ability to conduct focus groups. Ease of implementation 5/5 Frequency of use 5/5 Customer support 4/5. Takes some back and forth to get my main ask actually acted upon. Needs more forward momentum styled email chains. Ease of integration is 4/5 since guessing on timeline is rather difficult. Ease of use is 3/5 for me. Some of the nomenclature and figuring out what participants I've recruited and if they are scheduled was a learning point. **What do you dislike about User Interviews?** The task flow for adding participants to your studies is extremely unintuitive. When you land on the participants tab it takes you to an all participants screen. It probes you to contact them to get started. There is no estimate on timeline for how soon one can expect participant recruiting to begin or a contextual reference for how fast they can get participants. This makes adhering to my own work roadmaps rather difficult because I have to take a educated guess on what will happen timing wise. Additionally having to switch from Hub Panel view to recruit participants view is unintuitive. It took me a significant amount of time to figure out thats how I can utilize participants the company has used before for studies. If I am clicking on a participants tab I am there to recruit participants so it is rather obnoxious to have to click into another level just to accomplish my main task here. **What problems is User Interviews solving and how is that benefiting you?** Sourcing participants and automating getting participants so I can focus more on conducting sessions and influencing business stratergy. ### 17. Great Platform for Qual Recruitment! **Rating:** 5.0/5.0 stars **Reviewed by:** Tom C. | Director of Analytics, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about User Interviews?** Recently conducted a series of focus groups and interviews using User Interviews to recruit. The process was very smooth, with extremely good customer service/support. The platform itself was very easy to use, and facilitates all aspects of the recruitment process - from screening and identifying participants, to selection and scheduling, to auto-reminders and incentive delivery. Basically has all the features I need to be able to seamlessly recruit for both in-person and virtual sessions. Participants also seem very engaged in scheduling and then in the focus groups themselves. **What do you dislike about User Interviews?** No downsides I am seeing right now! Everything is great **What problems is User Interviews solving and how is that benefiting you?** The problem is how difficult and expensive it is to recruit for qualitative focus groups and interviews. It benefits me by providing everything I need to schedule these participants and makes it a very easy experience with a slick and easy to use interface. Customer service was also superb! ### 18. Easy to use & efficient turn around for good participants **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about User Interviews?** I find User Interviews is the easiest platform to schedule when we have general enough needs in the research project at hand. We usually have many qualified responses with a day, sometimes hours. It integrates well with our calendar and video meeting software. The participants are helpful, able to articulate their perspective and experience, and interested in the topic at hand. I have been able to meet the needs of stakeholders efficiently and effectively with User Interviews. **What do you dislike about User Interviews?** I find there is a learning curve with what is in our plan vs. what is available and in setting up projects, I often have to reach out to folks internally on my team to make sure I am doing things correctly. **What problems is User Interviews solving and how is that benefiting you?** Getting quick access to users for our B2B enterprise research. ### 19. Easy to use and effective **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about User Interviews?** UserInterviews is very easy to get set up with and use to recruit target customers. I use it every week as a UX researcher and have been satisfied with the speed of recruiting the users I need for different types of studies. The screener options are quite detailed which is great. I have also used the feature of adding my own participants to talk with specific customers. Scheduling and reminders are seamless and I have had an easy time getting any needed support. **What do you dislike about User Interviews?** The messaging feature can be buggy, telling you there is a new message when there is not (when you have the message UI open) **What problems is User Interviews solving and how is that benefiting you?** UI allows us to quickly recruit for both unmoderated studies and moderated studies. We've been able to screen participants to find those most relevant to our research. ### 20. Great user friendly UI **Rating:** 3.0/5.0 stars **Reviewed by:** Oshin Y. | PM, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2025 **What do you like best about User Interviews?** They've got a lot of different ways you can setup your project, different ways of hiring, different types of meetings you could do. Overall, great UI with lots of valuable flexible options that makes life easier. **What do you dislike about User Interviews?** Quality of participants are not good, it's rare to find a few decent candidates that provide valuable insights, a lot of the candidates lie, and it starts showing after the first few minutes of the research call **What problems is User Interviews solving and how is that benefiting you?** Providing a platform to source users for conducting research ### 21. Great participants, poor customer service **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about User Interviews?** Quality of participants, relative ease of screening and scheduling **What do you dislike about User Interviews?** Really inconsistent and usually poor customer service; it seems there's no shared source of truth or standard practices on the customer support side, and our team often gets snagged in their chaos and inconsistency. We also love the videos as part of the new screening process, but without a way to filer by video submissions or make it required, it creates new friction in the process. **What problems is User Interviews solving and how is that benefiting you?** The ability to recruit high-quality participants in a setting where fraud / bots has been very minimal. ### 22. User Interviews is Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about User Interviews?** User Interview's layout is simple to navigate and makes me inclined to check consistently for new studies. I have been using User Interviews for a while and have participated in a good amount of studies. Each time I thought the directions were clear and the payout process was easy. **What do you dislike about User Interviews?** One thing I don't particularly like about User Interviews is that some studies don't have a detailed description listed before users apply to participate. This makes it a little annoying at times since I start applying to what sounds like a good fitting study and a question towards the end of application shows me that I don't actually match. I think a little more information about each study would be helpful so users don't waste their time. **What problems is User Interviews solving and how is that benefiting you?** I use User Interviews to participate in studies and get paid. This is benefitting me because many studies are online and I am able to fit them into my schedule easily. I enjoy contributing to research and making side money from doing so. ### 23. Great at getting the job done, but there is room for improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about User Interviews?** I love the quick turnaround between sending invites and getting confirmed participants. Being able to add branding to our invites increases trust. I also like the screener functionality and ease of use, clean participant-facing UI. Customer support is responsive and easily accessible in the tool. For these reasons we use User Interviews for 90% of our projects. **What do you dislike about User Interviews?** Participant management can be a headache - the filter functionality in Hub doesn't cater to our needs, so we can't utilize it unfortunately. I also don't like how some features can be removed - for example there was functionality to see all participant data with customizable columns in one view (extremely helpful), but after a redesign this is only available on certain views, not including currently scheduled participants. **What problems is User Interviews solving and how is that benefiting you?** UI helps us recruit faster and in turn deliver more results. The speed of recruitment is exponentially faster than our previous process, which frees up bandwidth for coordinators on tedious tasks like coordinating reschedules or sending reminder emails. It's greatly helped us keep organized with participants and comms. ### 24. Increase Efficiency and Reduce Study Execution Pain Points **Rating:** 5.0/5.0 stars **Reviewed by:** Kaylee K. | Research Operations Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about User Interviews?** I love how user friendly it and how it has reduced the amount of back and forth required when interacting with potential participants. It has drastically increased the pace at which we can turn around research and reduced the manual steps in our flow. I appreciate the support team as they are always super responsive, helpful and kind. This is a tool I highly recommend! **What do you dislike about User Interviews?** I would love to see improvements with uploading users to a study and not having them immediately imported into the hub. Managing users is a bit more strenuous than I would like and requires too much time and effort on part of our researchers to clean up the participant pool. **What problems is User Interviews solving and how is that benefiting you?** It has increased our study execution efficiency. It has removed many manual tasks, especially when sending and receiving consent forms and getting individuals scheduled. It is also helping our enterprise see where there is overlap with participants and is helping ensure we don't overcompensate individuals. ### 25. Loved working with UI **Rating:** 5.0/5.0 stars **Reviewed by:** Riya R. | Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about User Interviews?** I think the fact that it is so each to use. I had never used UI before but it didn't take me too long to figure out how to use it. Also, i like the fact that there is someone available to support you in your studies. **What do you dislike about User Interviews?** I think one thing that can be improved is that highlight more clearly on why a particular candidate in not fit for the study. Secondly, I always have to manually go email the support to make changes to the project. Third, the calendar set up has been tricky when i am making a project for a moderator. **What problems is User Interviews solving and how is that benefiting you?** When we do not have a lot of candiatates in our database, UI helps us match to relevant participants. Sometimes we require very niche participants which UI is able to help with. ### 26. Super fast to set up a project and start getting applicants **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about User Interviews?** I can rapidly run studies on projects that come up suddenly. We are a small startup with few people, and being able to fairly effortless get a project live and be reviewing candidates within 15mins is so great for our speed of learning. **What do you dislike about User Interviews?** The UI is a little clunky, but it works. **What problems is User Interviews solving and how is that benefiting you?** Helping us define our core persona, understand how users and orgs are building AI products and what their painpoints are. ### 27. Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about User Interviews?** The simplicity of the platform's UI. I am able to create my screener in minutes, specify my demos, and launch in under an hour. **What do you dislike about User Interviews?** I wish there were added features such as zip code upload and more edit options within the screener creation such as "moving" questions around. Allow more customization to the screener to allow different colored text, images, etc. I don't require Qualitrics-level customization but anything more detailed would certainly help. **What problems is User Interviews solving and how is that benefiting you?** We are able to target our repsondents for any qual studies our clients have in mind! ### 28. Dedicated customer support, easy research setup and recruiting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about User Interviews?** Dedicated support team, easy research setup, feedback on research design, easy recruitment, multiple options **What do you dislike about User Interviews?** Very high cost per participant recruited, customer support needed to set up specific research designs. **What problems is User Interviews solving and how is that benefiting you?** I am currently building out my company's product roadmap. We need to speak with prospective product users and buyers to develop this roadmap and validate hypotheses. UI has been helping recruit participants based on pre-determined criteria and enabling easy screening and scheduling for these studies. ### 29. Importance in research work **Rating:** 4.5/5.0 stars **Reviewed by:** Muskan A. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about User Interviews?** Ease and fast pace recruitment, getting us the right people and they take care of end to end porject management Screening, scheduling and getting completes. They having amazing pool **What do you dislike about User Interviews?** Cost is little high, targeting niche groups becomes little challenging with their current pool and thd cost keeps increasing based on that **What problems is User Interviews solving and how is that benefiting you?** Its helps us get completes faster and reach out to so many respondents in short time and also they save our time by managing lot of steps of our project ### 30. User Interviews is great for getting participants, even in more niche industries/positions. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about User Interviews?** - Very easy to use, and very easy to set up - Easy to schedule participants - We've had great luck recruiting small business owners from all verticals. - When we had difficulties with recruitment, we were able to reach out to support for strategies on how to target our recruitment better. **What do you dislike about User Interviews?** - Setting up availabilities is a bit weird - Didn't have good functionality for scheduling a focus group. We couldn't get participants to list multiple times they would be available at. - Every now and then we've had a fraudulent participant, but we just report it when it happens. **What problems is User Interviews solving and how is that benefiting you?** Recruitment - especially small businesses we can't reach. ### 31. Ease of Recruiting and Interviewing Management **Rating:** 4.5/5.0 stars **Reviewed by:** AVIJIT C. | Doctoral Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about User Interviews?** It is user friendly and makes the research process extremely easy. They also have an efficient support which has a very fast response. **What do you dislike about User Interviews?** Targeting niche groups becomes a little difficult due to its high cost. **What problems is User Interviews solving and how is that benefiting you?** User Interviews is the best for efficient research processes and makes finding the right participant easy and effective. The manual recruitment process was hectic and time consuming, and User Interviews is streamlining the recruitment process, saving time and energy. ### 32. UI General review **Rating:** 4.0/5.0 stars **Reviewed by:** Joe M. | Market Research Project Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about User Interviews?** We received data fast and their time response as well (Customer Service), it's also easy to use. **What do you dislike about User Interviews?** Some participant's information (Demos) are not up-today, and 25-35% of the participants do not respond our communication. I would like to have more programming options, for example Piping answers, or add extended logics. **What problems is User Interviews solving and how is that benefiting you?** It helps me to find right participants for my market research studies in a short amount of time. ### 33. User Interviews is a Great Resource For Market Researchers **Rating:** 5.0/5.0 stars **Reviewed by:** Greg F. | Senior Project Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about User Interviews?** I do like that the platform is very easy to use and the wide number of regions available (in terms of countries represented and the wide range of regions within each country represented). I also like the quality of the respondents - on all recent projects nearly all respondents were engaged and responsive. Our clients were very happy and that is the ultimate gauge! Customer service is great too - we can always count on them to step in if any tech issues or if we need very specific targeting (or if anything changes on the initial specs). One other thing I really like is the ability to easily message respondents - this is key as we frequently have to send reminders or ask them to check their spam folders if they don't see our emails go through initially. I will continue to use UI on future projects and am very satisfied with the service! **What do you dislike about User Interviews?** The only thing I don't like is that if there is a complex screener - programming is a bit tough. Particularly for "grid" type questions. We are able to work around it but if UI is able to allow for grid questions it would simplify the programming quite a bit. **What problems is User Interviews solving and how is that benefiting you?** Recruiting tough to find repondents in a wide range of U.S. regions as well as Canada, UK. That benefits us greatly as our clients need us to find qualified recruits for market research studies ### 34. Great Platform for Recruiting and Incentives **Rating:** 5.0/5.0 stars **Reviewed by:** Sawyer X. | Product Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about User Interviews?** I like how easy User Interviews is to use. I also appreciate how willing they were to work with our company when it came to pricing out a plan that fit our small business's needs. Everyone I communicated with and spoke to at User Interviews was knowledgeable, friendly, and helpful. Their onboarding process is super helpful as well. It was easy to set up and manage our studies, screen and recruit users for interviews, and award incentives after they completed the interview. It integrated well with other tools we used. I have nothing but positive things to say about User Interviews. **What do you dislike about User Interviews?** User Interviews changed their pricing model for Hub so that there was no longer a free version. While we were able to negotiate a price and customized plan to fit our company's needs, the default options were oversized and much too expensive for a small business that only performs 2-4 small research studies per year. **What problems is User Interviews solving and how is that benefiting you?** They provide a very easy way to recruit a variety of users to participate in research studies. Most businesses cannot devote the resources necessary to identify, recruit, and screen participants and managing incentives can be a lot of work as well. User Interviews's services make all this accessible to businesses that may otherwise not have the resources to perform user experience research. ### 35. Good and promising platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about User Interviews?** I like the fact that it is easy to program surveys. Their customer support helped me when in need and they were friendly and caring. For my job, it has to be used on a daily basis so its functionality means a lot to me. I also enjoy that the platform is aware of their opportunities and UI continues to evolve. I am excited for how this platform will be once it implements more of this user feedback. **What do you dislike about User Interviews?** The platform does lack tools to program more complex surveys. For example, questions with integrated logic or multiple options in charts with different variables. I would also like to have it implement more complex programming variables to improve the user experience and use the platform to the maximum. In the respondents revision section, there is no way to filter per ID and you have to go through the whole list to review specific respondent data. When scheduling sessions, would love for it to be an option to assign different moderators in the same study and perhaps also assign respondent variables that redirect them to a specific moderator's calendar instead of using a default and only availability calendar per project. **What problems is User Interviews solving and how is that benefiting you?** For our business, the UI team has been incredibly helpful for us to have an easier experience with the platform. UI is syncing our panel sample with their tools so we can direct surveys to specific targets in an easier way. ### 36. Use when you want to include industry experts in your product development cycles. **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline O. | Head of Product Design, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about User Interviews?** We use User Interviews for validating product ideas and to evaluate UIs. It's easy to use, provides a lot of flexibility and I am fan of the professional audience they offer. The service of User Interviews is friendly and pro-active, everything is solved quickly. Also if you wish to collaborate with your team, it's easy to add people to projects. They update their product often and the new features do make the product easier to use. I recommend User Interviews if you want industry experts in your product development cycles. **What do you dislike about User Interviews?** The audience in Europe is still growing which means that we can't target participants in NL and BE. We still need to add the link to the interview manually, it would be great if it's integrated so it automatically adds the link to the correct interview. **What problems is User Interviews solving and how is that benefiting you?** - We can now include industry experts in our product development cycle - Recruiting participants is done by User Interviews - Incentives are handled by User Interviews - Communiction with participants is handled by User Interviews ### 37. Great for assisting with our recruitment needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about User Interviews?** The DIY programming is easy to use and understand. It allows our team to set up projects quickly and get launched at our own pace as needed. The UI panel also has great reach in some tougher to reach markets such as Detroit, San Antonio. St. Petersburg, etc. The ability to message participants within the platform is also helpful when we're chasing a much needed "needle in a haystack" profile. The team is always fast to respond to any questions or needs as well. The data exports allow our team to integrate participants into our native software to move them along in the process. **What do you dislike about User Interviews?** There are some programming limitations with features such as skip and display logic. While the platform has expanded capability in the past two years that I've been using it, question format is still limited which prohibits us from using the platform on some more complex projects with typing tools and deeper segmentation. There are also some restrictions on multi-phase research that make set up of such projects more time consuming and confusing. **What problems is User Interviews solving and how is that benefiting you?** User interviews assists my company with supplementing our research efforts, particularly in harder "secondary" markets where our own reach is more limited. It's fast and easy to set up which makes it our first choice when considering additional vendors to supplement our efforts. ### 38. Select the participant recruitment criteria fit for your study! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about User Interviews?** The best feature of User Interviews that I have not been able to find elsewhere is its ability to allow you to choose participants based on their responses to your screeners - where it even keeps track of different screeners you may use, and also rates participants for you based on their responses. It is so easy to use and ensure that you are getting participants that are the best fit. Until today, it has been the best recruitment tool I've used. **What do you dislike about User Interviews?** Their home page organization could use some work, especially for bigger teams where multiple people are using the tool. It just has: all, draft, active, pending close and completed, but you can't add sub-folders within that. Makes it hard to find previous studies **What problems is User Interviews solving and how is that benefiting you?** User interviews enables the quick finding of participants that fit a specific criteria - as compared to going through a panel that takes a lot of time. It allows for pretty extensive screening, and does a good job of tracking & organizing the different pools of participants that are interested ### 39. Great for insights at a fast-pace **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about User Interviews?** User Interviews is a very powerful tool for reaching consumers (and businesspeople) relatively quickly. They have a wide pool in a variety of countries, and for the most part, that pool is very strong. It's simple to use and intuitive for quick research work, or even more elaborate work over a period of time. **What do you dislike about User Interviews?** They are often implementing UI developments that may be useful for some - but are not always directly relevant for my company's use cases. However, they are very reachable to discuss this with you if you have any queries/concerns - it feels like an open dialogue rather than a 'we removed that feature and that's that'. Fraud has increased over the last couple of years but any fraud reports I file are validated most of the time - I'd say 75% of people that I report as fraud are deemed genuine by UI and removed, which keeps the bulk of the pool healthy. **What problems is User Interviews solving and how is that benefiting you?** UI allows us to reach a mass of people very quickly. It varies, but some audiences on UI respond /very/ quickly (within an hour or two) which is perfect for us. ### 40. Quick way to recruit quality interviews **Rating:** 4.0/5.0 stars **Reviewed by:** Garred S. | Market Research and Insights Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about User Interviews?** We can set up a project very quickly. It allows us to reuse some of our previous projects when needed and the candidates we typically interview have been screened and meet our needs. The platform is fairly simple to use and to understand without needing any tutorials or hand holding from a customer development manager **What do you dislike about User Interviews?** The screener survey needs a little bit of attention. The skip logic and a few other features aren't as robust as what you would get from a company that is focused specifically in survey research. It does the job for recruiting people, but at times does take an extra step or question to make sure we get the right people in. **What problems is User Interviews solving and how is that benefiting you?** User Interviews is making it possible for us to talk to consumers across the US in a quick and efficient way with minimal costs. Their panel of recruits have been extremely helpful in our team being able to do national interviews and focus groups ### 41. Recruiting with ease **Rating:** 5.0/5.0 stars **Reviewed by:** Shana A. | Research coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2024 **What do you like best about User Interviews?** The ability to recruit quickly. I can fill my recruits within a day or two. User interviews are easy to onboard for team members. Calendar integration is a helpful feature that reduces scheduling errors. **What do you dislike about User Interviews?** There are a few areas that could be easier to navigate. Finding billing statements could be a bit easier. Also not having the ability to change the incentive without contacting customer support to get tough recruits filled can be frustrating. We are a consulting company so subscribing to the hub is a tossup. We are often provided participants from our clients and the hub works perfectly for that. However, we don't tend to need to manage a group of 1000 participants. I also miss being able to assign different moderators to specific time slots. You can change the moderator but it is after the face. We occasionally conduct a recruit that is filling 2 different segments of a study. The 2 segments have 2 different moderators. I would be great to assign a moderator at the time of adding the time slots for availibility. **What problems is User Interviews solving and how is that benefiting you?** User interviews helps us complete recruits quickly. When working with our clients with tight turn around timelines this is a great benefit to hitting their deadlines, I am confident that we can complete recruits with appropriate participants within the time constraints that we can face. ### 42. Great tool to democratize people centricity efforts **Rating:** 4.5/5.0 stars **Reviewed by:** Xavier V. | Global Insights & Analytics Director, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about User Interviews?** The platform is extremely easy to use and having the possibility to create templates makes it really simple and fast to initiate new projects. Recruitment is quick, premium features allows you to review potential respondents with a bit more scrutiny. This takes the whole logistics of setting up qual out of the way, leaving you with more time to do the actual qual work. The customer success team is great, always available, and providing support when needed. The tool integrate with whatever email and meeting system you are using, so you can symchronize your calendar to get the interviews set up. **What do you dislike about User Interviews?** Although it takes away the hassle of the setup, it does not cover whatever happens after, namely summarizing the interviews, extracting learnings and insights. That work is still on you. **What problems is User Interviews solving and how is that benefiting you?** IT allows us to put qual in the hands of more people. ONce we teach people how to do it, and lower the barrier to create a project, more people in our insights and marketing organization feel like they can talk to people, consumers, shoppers. IT becomes a muscle to train, not a hassle. ### 43. Great pool of users; highly responsive team; thoughtful UI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about User Interviews?** It's hard not to list too many things. First and foremost, they have a great pool of users to pull from, which is the most imoprtant piece here. Secondly, they've built a thoughtful product and UI that makes it easy to source, screen, and schedule those folks. And finally, they're team is highly, highly responsive, which makes the world of difference to me, especially when I'm trying to move quickly. **What do you dislike about User Interviews?** Only real knock -- and this isn't really UI -- is sometimes interviews will cancel last minute, which can be frustrating. I'm not sure what theyt do to discourage that / make sure those folks don't continue that pattern of behavior with others. That being said, this isn't the majority of my interviews. Definitely a minority. **What problems is User Interviews solving and how is that benefiting you?** Evauating customer pain points, PMF, and sourcing trial users. ### 44. Fast, Global, and Precision-Driven Recruitment **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel B. | SVP Research & Innovation, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about User Interviews?** User Interviews is a powerhouse for quick, efficient recruiting. I love how easy it is to find quality participants fast, with a global reach that’s hard to beat. The platform’s filtering capabilities are excellent, allowing me to narrow down on specific demographics or preferences with precision. Plus, the cost-saving packages make it an affordable choice for consistent research needs. **What do you dislike about User Interviews?** I find it frustrating that video previews of participants aren’t available without upgrading to a more expensive plan, which feels limiting. Also, scheduling could be smoother—there’s no direct integration with Calendly, making coordination more tedious than it needs to be. **What problems is User Interviews solving and how is that benefiting you?** This is an outstanding tool for reaching a wide variety of potential participants across regions. It is easy to use and makes consumer research fast and pain free. We utilize it for qualitative research recruiting, the ability to design custom screening criteria is fantastic. ### 45. A great tool for streamlining research recruitment :) **Rating:** 4.5/5.0 stars **Reviewed by:** tiffany l. | Principal Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about User Interviews?** User Interviews makes it incredibly easy to find the right candidates for my research. I particularly love the templates feature, as I often conduct similar types of research and this saves me time. Inviting team members is also a breeze, making collaboration seamless. Overall, it's the best tool I've come across for my recruitment and research needs. **What do you dislike about User Interviews?** The only issue I've encountered is that certain project settings were changed without my knowledge, which affected my recruiting criteria. I'm unsure if this was due to user error or an external adjustment, but it expanded my search criteria and locked me out of fixing it easily. I had to either recreate the project from scratch or spend extra time filtering out candidates that weren't relevant. This was frustrating, but it's been my only negative experience with the platform. **What problems is User Interviews solving and how is that benefiting you?** User Interviews is solving the challenge of quickly finding high-quality participants for user research. It helps streamline the recruitment process by providing a vast pool of candidates and allowing me to set up repeatable research templates, which saves significant time. This tool benefits me by reducing the manual effort involved in sourcing participants and ensuring that I can maintain consistency across similar research projects. It also simplifies team collaboration, making it easier for my team to stay aligned on recruitment and research tasks. Ultimately, it's making my research process more efficient and effective. ### 46. Makes it easier to find professional participants **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey T. | Lead Product Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about User Interviews?** I love how easy it is to find participants that are otherwise hard to access. We need to recruit professionals with lots of experience, which can be difficult to do! The customer support team is also really helpful when we need a special request :) **What do you dislike about User Interviews?** Finding people at c-suite level is difficult (but not impossible on User Interviews), so if I had one wish, it would be for folk in executive teams to sign up! **What problems is User Interviews solving and how is that benefiting you?** Being able to access professionals in the niche subject domain our software is for ### 47. Time-saving, easy to use, and stable app for UX researchers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about User Interviews?** User Interviews makes the research process very efficient. It's easy to use, the site is very stable, has the features that we need for most research projects. It allows access to an external panel as well which is helpful when our own panel does not suffice. It works well with calendar integrations. Customer support is super helpful and responsive. **What do you dislike about User Interviews?** For diary studies, it does not offer enough options so have to use workarounds which is challenging. Would be nice if some UI elements could be customised per user, as opposed to per account **What problems is User Interviews solving and how is that benefiting you?** User Interviews offers a central hub to complete all logistics steps such as recruiting, scheduling, and paying participants. This was done before through several excel sheets, amazon gift cards, etc. ### 48. User Interviews makes managing a project a breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2025 **What do you like best about User Interviews?** I was able to manage both my qualitative and quantitative studies easily using the Research Hub. I was able to get the incentive to the participants almost immediately after they completed their interview. They are very customer focused and their reps are always very helpful. **What do you dislike about User Interviews?** I wish there was a way to contact Support other than through email. You have to wait for a response when sometimes you have a pressing issue that needs immediate resolution. **What problems is User Interviews solving and how is that benefiting you?** Enables me to manage my projects through one dashboard. ### 49. User Interviews for manage and recruit UX research participants **Rating:** 3.5/5.0 stars **Reviewed by:** Abril G. | SR UX RESEARCHER, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about User Interviews?** It's easy to use. The help team quickly responds to your questions and assists in solving any issues. They are constantly innovating, conducting research to gather feedback and improve the platform to provide a better experience. **What do you dislike about User Interviews?** Lately, we've been having difficulty recruiting high-level or senior leadership participants. Many of the applicants have been dishonest, either by lying or creating fake LinkedIn profiles. We've caught several participants falsely claiming to use our tool, we have to be extremely careful of trusting the participants we recruit here, and we have to double-check that these participants are saying who they are, something that user interviews should improve, because sadly, a lot of these people is here for the money they can make participating in research, so they are willing to lie. **What problems is User Interviews solving and how is that benefiting you?** recruiting users of my product and crreating a ux research hub of my own customers ### 50. Smooth experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about User Interviews?** It allows to manage participants rather easily, for example sending messages, scheduling both automatically and manually. **What do you dislike about User Interviews?** There were some issues with the platform that caused some stress, namely not receiving the messages from participants on my email and links in the consent form not working. Feel like these things should be pretty solid by now. **What problems is User Interviews solving and how is that benefiting you?** Streamlining recruitment ## User Interviews Discussions - [Why is Amazon credit the main form of payment?](https://www.g2.com/discussions/31513-why-is-amazon-credit-the-main-form-of-payment) - 1 comment, 1 upvote - [How do I get more opportunities for additional interviews?](https://www.g2.com/discussions/31230-how-do-i-get-more-opportunities-for-additional-interviews) - 1 comment, 1 upvote - [Why is paypal the only disbursement option](https://www.g2.com/discussions/why-is-paypal-the-only-disbursement-option) - 1 comment, 1 upvote - [How many user interviews should you do?](https://www.g2.com/discussions/how-many-user-interviews-should-you-do) - 2 comments - [Why is a user interview important?](https://www.g2.com/discussions/why-is-a-user-interview-important) - 1 comment - [View User Interviews pricing details and edition comparison](https://www.g2.com/products/user-interviews/reviews?filters%5Bsentiment_snippet%5D=1669839&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+14%3A35%3A47+-0500&secure%5Bsession_id%5D=66b94e31-636f-4ff9-bb7c-42f8f8738339&secure%5Btoken%5D=5b81c6520e058fda6f66890d820d7dfa86fcfe175008fa671ac11c20e5db4987&format=llm_user) ## User Interviews Integrations - [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) - [Calendar](https://www.g2.com/products/calendar/reviews) - [Census](https://www.g2.com/products/census/reviews) - [Decipher](https://www.g2.com/products/decipher/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Hightouch](https://www.g2.com/products/hightouch/reviews) - [Lookback](https://www.g2.com/products/lookback/reviews) - [Loop11](https://www.g2.com/products/loop11/reviews) - [Lyssna](https://www.g2.com/products/lyssna/reviews) - [Maze](https://www.g2.com/products/maze-maze/reviews) - [Optimal](https://www.g2.com/products/optimal-optimal/reviews) - [Outset.ai](https://www.g2.com/products/outset-ai/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [Sprig](https://www.g2.com/products/sprig/reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - [Tremendous](https://www.g2.com/products/tremendous/reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) - [Webex](https://www.g2.com/products/webexsuite/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## User Interviews Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes - Commenting/Notes **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Participant Selection** - In-App - In-Store - On-Site - Recruitment Pool - Single Sign On **Survey Customization** - Question Branching - Branding - Multimedia Support **Insights** - Analytics - Collaboration - Sorting - Visual Analytics **Survey Insights** - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Additional Functionality** - User Journeys - Usability Testing - Engagement Tracking - For Mobile - A/B Testing - Search/Filter - AI Copilot - Data Visualization - API - Drag & Drop - Unmoderated Testing - Screen Activity Recording - Behavior Tracking - Software Testing Management - Performance Metrics - Customizable Questions - Heatmaps - Prototype Creation - Activity Dashboard - Customer Segmentation - Data Import/Export - Trend Analysis - User Research Analysis - Monitoring - Third-Party Integrations - For Websites - Issue Tracking - Collaboration Tools - Surveys & Feedback - Customizable Branding - User Management - Customizable Templates - Design Management - Multi-Language - Real-Time Data - Project Management - Customizable Fields - Moderated Usability Testing - Quantitative Metrics - Alerts/Notifications - Categorization/Grouping - Tagging - Conversion Rate Optimization - Reporting & Statistics - Video recording/Transcriptions - Customizable Categories - Annotations - Performance Testing - Benchmarking - Question Library - Customizable Reports - Projections - Survey/Poll Management - Assessment Management - Activity Tracking - Video Support - Demographic Data - Customer Experience Management - Workflow Management - Geotargeting - Access Controls/Permissions - Email Reminders - Audience Targeting ## Top User Interviews Alternatives - [Respondent](https://www.g2.com/products/respondent/reviews) - 4.6/5.0 (383 reviews) - [Dscout](https://www.g2.com/products/dscout/reviews) - 4.5/5.0 (187 reviews) - [Maze](https://www.g2.com/products/maze-maze/reviews) - 4.5/5.0 (108 reviews)