SH
Skitch H.
Owner
Small-Business (50 or fewer emp.)
"Very goood but if they had a more prompt phone support it would be excellent"
4.5/5
What do you like best about UrbanPiper?

Satellite Prime dashboard which gets all the orders from all the aggregators onto a single screen Review collected by and hosted on G2.com.

What do you dislike about UrbanPiper?

The email support is slow,

It's very hard to change menus on quint and it reloads after disabling every single item Review collected by and hosted on G2.com.

Verified User in Restaurants
AR
Verified User in Restaurants
Small-Business (50 or fewer emp.)
"Decent app with sufficient features required by a restaurant business."
4.5/5
What do you like best about UrbanPiper?

Order tracking, all the orders in one place Review collected by and hosted on G2.com.

What do you dislike about UrbanPiper?

Prime app- no notification of new order makes difficult, I hope you sort this out Review collected by and hosted on G2.com.

Nakul K.
NK
Nakul K.
Proprietor
Small-Business (50 or fewer emp.)
"One of the best POS I've used"
5/5
What do you like best about UrbanPiper?

The service and the time for resolution of our queries it was very well taken care my their executive Ms. Puja Review collected by and hosted on G2.com.

What do you dislike about UrbanPiper?

Nothing as such . They should have a app for the windows and macbook rather then opening on a chrome or safari Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"GoTo Company for a Solution"
5/5
What do you like best about UrbanPiper?

Ranjith from the Finance team has been friendly and easily approachable. He has have always been accommodative at our requests or queries. Review collected by and hosted on G2.com.

What do you dislike about UrbanPiper?

Never faced a situation to dislike something at Urban Piper. Review collected by and hosted on G2.com.

Shanawas T.
ST
Shanawas T.
Revenue - Online Operations Manager
Mid-Market (51-1000 emp.)
"User Friendly"
5/5
What do you like best about UrbanPiper?

Very user-friendly interface to manage the menu and the stores on real-time basis. Review collected by and hosted on G2.com.

What do you dislike about UrbanPiper?

There is no dislike as of now. We had always quick support from the team with less TAT. Review collected by and hosted on G2.com.

Satyajit M.
SM
Satyajit M.
Applications Engineer
Small-Business (50 or fewer emp.)
"Its easy to use and intuitive. It has a clean UX"
5/5
What do you like best about UrbanPiper?

Support is prompt

UI is easy to use and intuitive, will be helpful in transition to kitchen management staff

The integrations are flawless, never had a issue in the 2-3 weeks that I have used Review collected by and hosted on G2.com.

What do you dislike about UrbanPiper?

Reporting can be improved. I have to write scripts on top of the reports to get relevant data out. Review collected by and hosted on G2.com.

Saurabh G.
SG
Saurabh G.
Founder
Small-Business (50 or fewer emp.)
"Execellent Support!"
4.5/5
What do you like best about UrbanPiper?

Lots of integrations are available, and the team is very responsive in getting things done. Review collected by and hosted on G2.com.

What do you dislike about UrbanPiper?

Nothing as such.

Menu syncing can be a bit better. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Great Job by the Urbanpiper team"
5/5
What do you like best about UrbanPiper?

Prompt response to all queries and fast resolution Review collected by and hosted on G2.com.

What do you dislike about UrbanPiper?

No proper personal assistance after Onboarding Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
"Good Services"
4.5/5
What do you like best about UrbanPiper?

Services provided by Urbanpiper is very good. Review collected by and hosted on G2.com.

What do you dislike about UrbanPiper?

Sometimes the support team do not respond on time. Review collected by and hosted on G2.com.

Prasanth R.
PR
Prasanth R.
Founder CEO
Small-Business (50 or fewer emp.)
"Highly unflexible and Buggy solution"
2.5/5
What do you like best about UrbanPiper?

Mobile apps is the only thing. Otherwise none Review collected by and hosted on G2.com.

What do you dislike about UrbanPiper?

Setup process is time taking. Lacks flexibility. The setup team doesn't understand clients needs. Repeatedly they make mistakes on obvious things pushing the launch timelines Review collected by and hosted on G2.com.