Karyn B.
KB
Karyn B.
Associate
Small-Business (50 or fewer emp.)
"Diverse Talent, Seamless Collaboration"
5/5
What do you like best about Upwork?

I find Upwork to be a great and diverse platform with obviously more than capable individuals. I've honed in on one individual in particular, and we've built a solid work relationship that I would like to continue. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

Sometimes there are glitches in the payment process. So that's about it. Nothing that cannot be handled via customer service. Review collected by and hosted on G2.com.

Verified User in Manufacturing
UM
Verified User in Manufacturing
Small-Business (50 or fewer emp.)
"Efficient Freelancing with Top-Quality Results"
5/5
What do you like best about Upwork?

I like how quickly I can get work done with a freelancer on Upwork, and it's at a low cost. The quality of the work I receive from freelancers is top-tier. The platform and communication tools are very useful and easy to use, allowing me to communicate with my freelancers and manage projects very quickly and easily. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

I dislike the size limit for uploading files on Upwork. If you guys could increase the limit of file size, that would help us tremendously. A lot of times our freelancers have to use external tools like Dropbox or Google Drive to send us computer work. Review collected by and hosted on G2.com.

Rahim W.
RW
Rahim W.
Filmmaker/Cinematographer
Small-Business (50 or fewer emp.)
"Effortless Freelancer Hiring with Upwork"
5/5
What do you like best about Upwork?

I love the ease of finding freelancers on Upwork. Whenever I post a job, I get an almost immediate response from a wide range of freelancers. I appreciate the safety of doing business on Upwork because of the protections they provide for the contractor. I also like having an abundance of options to choose from. The initial setup was simple and straightforward. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

I wish Upwork could learn who we hire and suggest other freelancers based on previous habits. It would be helpful if it could see the type of freelancers we work with and recommend others that seem similar. Review collected by and hosted on G2.com.

Charles W.
CW
Charles W.
Small-Business (50 or fewer emp.)
"Efficient Backend Support and Cost-Effective Solutions"
5/5
What do you like best about Upwork?

I appreciate how Upwork connects me with experts to handle tasks I don't have the skills for, especially in back-end web support, integrations with WordPress, and Gravity Forms. They do the work quickly, which helps make it cost-effective. The initial setup of Upwork was very easy. I also like that it's recommended by others, and based on my experience, I'm very likely to recommend Upwork to friends or colleagues. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

I'm still getting used to the interface and how best to communicate with the person I'm working with. Review collected by and hosted on G2.com.

Maryann S.
MS
Maryann S.
Owner
Retail
Small-Business (50 or fewer emp.)
"Variety in Jobs, But Competitive Market"
3/5
What do you like best about Upwork?

I like that there are a lot of different jobs that you could choose from on Upwork. The search works very well compared to other gig work sites. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

It looks like there's more people trying to hire people instead of get hired. This makes my experience kinda negative because I am actively looking for a job, and I can't use the site to look for one. Review collected by and hosted on G2.com.

MP
Mike P.
Owner/Operator
Small-Business (50 or fewer emp.)
"Easy-to-Use Platform with a Wide Pool of Affordable International Talent"
4/5
What do you like best about Upwork?

It's a great network to find work as a freelancer / small business and also find help for your business. It's easy to use and the pool is wide, especially with good international talent that is reasonably priced Review collected by and hosted on G2.com.

What do you dislike about Upwork?

The mediation process needs some tweaking - sometimes it doesn't work out between parties and I wish Upwork had better policies in place to protect both sides. Review collected by and hosted on G2.com.

Stacy R.
SR
Stacy R.
Senior Social Media Strategist
Small-Business (50 or fewer emp.)
"Perfect Platform for Affordable Freelance Work"
5/5
What do you like best about Upwork?

I find Upwork perfect for people in my industry who do social media work. It's great that you can find jobs specific to social media and freelancers that are within your budget. It's useful that you can work with freelancers from literally any location across the world and share their experiences. I've hired plenty of freelancers this way, and I get 99% of my clients from Upwork. Setting it up was very easy, and my identity was verified within twenty-four hours. The process was smooth and straightforward. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

I think vetting freelancers would improve my workflow a lot better. I've gone through a lot of freelancers. It's been a whole trial and error process of people who are not actually qualified to do the job. Who claim that they have the experience and then can't actually do the work. Review collected by and hosted on G2.com.

Devroux D.
DD
Devroux D.
Business Development Consultant
Small-Business (50 or fewer emp.)
"Reliable Hub for Freelancers with Efficient Payment System"
4/5
What do you like best about Upwork?

I find Upwork valuable for lead generation, allowing me to find projects without spending months on marketing myself. I particularly appreciate the consistency of free job requests and the availability of legitimate jobs, which I believe sets Upwork apart. The escrow system works well, as I haven't had any disputes since joining. The initial setup was straightforward, and once I landed my first project, they started coming in more consistently. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

The time capture feature on the desktop app could be somewhat more responsive in terms of capture randomisation. Review collected by and hosted on G2.com.

Andreas B.
AB
Andreas B.
Small-Business (50 or fewer emp.)
"Effortless Talent Acquisition with Upwork"
5/5
What do you like best about Upwork?

I really appreciate how Upwork provides access to a large amount of talent and allows me to sort exactly for what I need. The filtering function is particularly beneficial for me as I can search for specific jobs and titles. This is crucial when I'm looking for the most qualified talent, as I can filter candidates by experience, country, and hourly rate. I also find that Upwork offers better talent quality and a wider range of experienced workers compared to other platforms. The initial setup was very easy, which was a big plus. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

I find that the overview of weekly hours charged is not very simple to understand, especially when multiple people work at the same time. Review collected by and hosted on G2.com.

Mike M.
MM
Mike M.
Debt Advisor
Small-Business (50 or fewer emp.)
"Empowering Freelancers with Global Opportunities and Flexibility"
5/5
What do you like best about Upwork?

Upwork offers a number of attractive features for freelancers. It connects professionals with a broad selection of projects spanning many industries, such as writing and web development. The platform allows freelancers to set their own schedules and workloads, which supports a healthier work-life balance. With its global reach, Upwork enables users to collaborate with clients from all over the world, often resulting in interesting and diverse opportunities. The secure payment system, including both hourly and fixed-price contracts, helps foster trust between freelancers and clients. Additionally, working on various projects and receiving feedback allows freelancers to continually develop their skills and advance professionally. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

The service fees, the bidding process, and the additional charges for bid boosts are all concerns for me. Additionally, there have been issues with some contracts not being executed well with certain clients. Review collected by and hosted on G2.com.