I use Upwork for identifying great work opportunities in my industry and for meeting and working with great clients and people across the world. I like the simplicity and protection it offers for both clients and contractors. It's very simple to communicate, create contracts, and I feel very protected when I'm actively in those contracts. I find that Upwork solves the problem of finding clients who are willing and ready to pay. The UI and UX of the platform are very intuitive. The initial setup was also very easy and straightforward. Review collected by and hosted on G2.com.

Probably just the fact that clients have a lot of leverage over contractors. I think the fees are a little bit high as well. But overall, no major feedback points. Review collected by and hosted on G2.com.

Easy to find the right people to accomplish the job. Pricing varies depending on budget and quality of work is great. Review collected by and hosted on G2.com.

Bombardment of requests for work from all over. Review collected by and hosted on G2.com.

Varieties of the projects and getting to work with clients from different parts of the world beside able to work on your own terms like if you want to work on hourly or fixed type of projects you get to choose as well the hours you can work per week and able to find the good or bad reviews on the clients feedback and able to differentiate those clients with payment verified vs those who doesnt have one to make sure your payment will go through smoothly. Also upwork payment protection is amazing as long as you track your hours for work related and adding memo notes.Upwork changed my life to be better and able to know many team members across the world and learn about their culture beside flexibility schedule. Review collected by and hosted on G2.com.

No of connects are now slim and you have to purchase them now if you want to submit proposal and each client requires no of connects to be submitted unless you are invited directly. Review collected by and hosted on G2.com.

What I like best about Upwork is how it makes finding and managing freelance work simple and secure. It brings clients and professionals together in one place, with built-in tools for proposals, communication, and payments, so you can focus on delivering work instead of chasing clients or worrying about getting paid. The flexibility to choose projects that match your skills and schedule is also a big plus. Review collected by and hosted on G2.com.

One thing I dislike about Upwork is the level of competition, which can make it harder—especially for new freelancers—to stand out and win projects. The service fees can also feel high at times, and some job postings attract low budgets or unrealistic expectations, which means you have to be selective and spend time filtering for quality opportunities. Review collected by and hosted on G2.com.

What I like best about Upwork is the flexibility to work with clients worldwide, choose projects based on my skills, and build a strong professional profile while earning independently. Review collected by and hosted on G2.com.

One thing I dislike about Upwork is the high competition, which makes it difficult for new freelancers to get started, along with service fees and sometimes clients with unclear requirements. Review collected by and hosted on G2.com.

I thought I used to like something about it, but for the past few years the membership pricing has increased. Clients' jobs and payments have decreased, and there is no proper screening of the clients, so there are lots of scammers.

Thank you. Review collected by and hosted on G2.com.

I thought I used to like something about it, but for the past few years the membership pricing has increased. Clients' jobs and payments have decreased, and there is no proper screening of the clients, so there are lots of scammers.

Thank you. Review collected by and hosted on G2.com.

I like that as a small to medium-sized business in the US, I can access talent across the world at rates that I couldn't get here. The time journal or workers' journal is very helpful as it lets me see partial progress on a project. The ability to give workers a bonus also helps. It was pretty easy to set up, as I was able to hire someone within the first hours of signing up. The platform is great, and the people on there are very good at what they do. Review collected by and hosted on G2.com.

I think the fees could be improved. You know, I feel like I'm paying a high marketplace fee every time I hire talent or pay my workers. I think I've spent more than a 100,000 US dollars to date on Upwork. And I could imagine a smaller percentage going to the marketplace fee so I can get more work done. Review collected by and hosted on G2.com.

Upwork makes it incredibly efficient to find specialized talent for different areas of my business. I’ve successfully hired both technical roles (like a developer for an Algolia search widget) and administrative roles (like a Virtual Assistant for day-to-day tasks) on the platform. The interface allows me to vet candidates quickly by reviewing their past job history and ratings. I also really appreciate the time-tracking features for hourly contracts; it gives me peace of mind knowing exactly what hours are being billed and allows me to verify the work before releasing payment Review collected by and hosted on G2.com.

The main downside is the volume of generic proposals I receive when posting popular jobs. When I look for general help like a Virtual Assistant, I often have to sift through dozens of copy-paste applications from freelancers who didn't read the specific requirements of my job post. Additionally, the client-side processing fees on top of the freelancer's hourly rate can add up quickly over time, making the total cost of hiring a bit higher than expected Review collected by and hosted on G2.com.

I like that you can quickly find talented, reliable freelancers (as long as you know how to evaluate proposals). It's also helpful, as an American, to be able to save on labor costs by hiring professionals in lower-cost countries. I have had freelancers in Latin America and Eastern Europe who did excellent work at rates lower than U.S.-based freelancers. The reality for many of us is that our budget is modest and we need to keep expenses low or we'll be in the red. Review collected by and hosted on G2.com.

I think that Upwork reviews for freelancers are slightly inflated for the same reason Airbnb reviews are inflated. Clients are hesitant to write candidly negative reviews about an individual because it feels awkward, or they fear retaliation (like one-star Yelp reviews about the client's business). I myself have given lukewarm 3-star reviews to freelancers I was disappointed with. Interestingly, after one of them I actually received a message from Upwork offering to help in any way--they acknowledged that even though I hadn't complained about anything, they were aware that this project might not have met my expectations.

Also: Within the last couple years, I've had issues with logging in to the platform on several occasions. For a few months I couldn't log in at all. I know my username and password and everything, but there would be some technical glitch. The last couple times I logged in, it worked fine, so it might be resolved now. Review collected by and hosted on G2.com.

I like the ease of use of the Upwork platform overall. It allows me to invite specific talent with ease and they usually rise to the top of the invite list based on keywords or the job description I put up. Oftentimes, I'm just able to invite many of the freelancers that we end up hiring, and direct invites definitely help get the best results. Review collected by and hosted on G2.com.

I think the platform and how you communicate with a freelancer back and forth is not all that flexible. I don't like to have another app on my computer for messaging or for email communication and having to go into Upwork to message instead of being able to take it out of the platform is a bit prohibitive. I understand the constraints, but yeah, that's one area of friction. Review collected by and hosted on G2.com.