I found Upwork to be very well constructed, allowing me to complete setup processes quickly and focus on my work. The platform's ability to access current jobs and connect with customers from all over the world has been particularly useful. I appreciate the support for working on hourly projects, a feature not available on most other platforms. Review collected by and hosted on G2.com.

I am frustrated about my account being closed and not receiving a refund of $641.99 that I deposited. I can't get a response regarding this issue.","I am disappointed with the unresponsiveness of customer support, as they have not addressed my concerns or provided any assistance with my account closure or the missing refund. Review collected by and hosted on G2.com.

I appreciate that Upwork provides fast access to highly qualified and affordable freelancers, making it very transparent and easy to identify who is available and can do the best work. As a freelancer, I find it a great channel to acquire new customers and build relationships through small gigs, which helps me get more work. The quality of freelancers is much higher than what I've seen on Fiverr. Also, as a buyer, the onboarding process is very convenient, and overall, the setup process was straightforward, transparent, and seemed great. Upwork facilitates my day-to-day life in a great way, both as a seller and a buyer. Review collected by and hosted on G2.com.

What happens quite often on the seller side is that when engaging with potential clients, their preference might switch between fixed price and hourly rates depending on the feedback you provide. The lack of flexibility in switching from hourly pricing to fixed pricing and milestones is kind of limited, which sometimes creates extra burden back and forth with a potential client. Review collected by and hosted on G2.com.

I use Upwork to find freelance marketing talent to augment our team. It allows us to test new marketing talent in limited situations to evaluate their quality of work before executing a longer engagement. I find new marketing talent quickly and it reduces the amount of time we have to spend looking for marketing talent because we can just go right to Upwork to find them. We're able to avoid costly mistakes where we hire a full-time employee that ends up not working out. With Upwork, we're able to give limited scope of work projects that give us a better evaluation of a professional's true capabilities. The initial setup was very easy, which was also a plus. Review collected by and hosted on G2.com.

The interface is a bit clunky, scheduling meetings through Upwork is a pain, and trying to figure out how to re-engage talent on new projects can be obnoxious. Review collected by and hosted on G2.com.

What I like best about Upwork is the ability to connect with talented professionals from around the world. The platform makes it easy to find skilled freelancers, communicate effectively, and manage projects efficiently. Review collected by and hosted on G2.com.

I have been satisfied with my experience on Upwork and have not encountered any major issues. The platform has been a valuable resource for finding skilled professionals and completing projects successfully. Review collected by and hosted on G2.com.

I use Upwork to hire contractors for task-specific items. It helps me with legal documents, graphical content, and video content, allowing me to locate any professional in any field. I like the wide range of pros available and the ability to sift through their profiles to determine which ones are best suited for my tasks. It allows me to find what I need in a pro and shows me relevant tasks they have completed in the past. The initial setup was extremely easy, and I suggest Upwork to anybody who is looking for a pro to complete a hands-off task. Review collected by and hosted on G2.com.

I guess you could suggest tasks that should be done based on business type. For me, I am E-commerce, it would be helpful to know of what tasks are completed to improve an E-commerce business then show people to hire out for this task. Review collected by and hosted on G2.com.

I use Upwork to source specialized talent for building and scaling my brand, from design and packaging to development and operational systems. It's been valuable for quickly finding skilled professionals across different functions without the friction of traditional hiring. Upwork solves the speed and accuracy problem. Instead of spending weeks recruiting or committing to full-time hires too early, I can quickly find specialized talent for specific projects and move forward without delays. What I like most is the ability to access specialized talent on demand. Instead of being limited by geography, or traditional hiring timelines, I can find people with very specific skill sets exactly when I need them. The initial setup was pretty straightforward. The platform does a good job guiding you through the basics, so it's easy to get started. Upwork helps us leverage professional skill sets as we scale. It saved us thousands of dollars on vetting and hiring full-time employees. Review collected by and hosted on G2.com.

One area for improvement is quality consistency. While there is a lot of strong talent on the platform, there's also a wide range in experience levels, which can make vetting more time consuming than it should be. Review collected by and hosted on G2.com.

I like that Upwork solves the problem of talent searching and finding the right freelancers with credentials I can vouch for and see. I appreciate being able to find freelancers with feedback visible to me, which allows me to see the rating for each freelancer and understand what they're good at and what they're not good at. I'm also able to see their rates and compare, giving me a wide pool of freelancers to choose from. The initial setup was fairly easy. Review collected by and hosted on G2.com.

I believe that the fees are extremely high and unfair. I didn't realize that the freelancers also pay a fee on top of the fees that we have to pay. So oftentimes, working on Upwork is for short projects, rather than long term because of the high fees. Review collected by and hosted on G2.com.

I like that there's so many people to choose from on the Upwork platform. It makes it easy to be like a one-stop-shop for the different tasks I mentioned. Whether I need someone to help with editing a video or someone who's more analytical or focused on website design, I can find them on Upwork. It's nice that there are all different types of professionals with different types of focuses. The initial setup was pretty straightforward and easy. Review collected by and hosted on G2.com.

I find the interface when I am trying to find someone to work with a little confusing. I have to post the job and then get the contractor from there. it's hard when I find people I like, and then I wanna keep working with them, but then I have to post another job. Feel like I haven't really quite figured that out. Review collected by and hosted on G2.com.

I like that Upwork allows you to explore and apply for the latest jobs at any time of day, providing the convenience of saving jobs you're interested in. Everything happens quickly, and there's a wide range of different job categories. As a client, I appreciate the variety of talented people I can choose from for my projects. The setup was very easy for me, and I'm not a super tech-savvy person, so getting it up and running within minutes was impressive. Review collected by and hosted on G2.com.

I personally don't really like that people can boost. So if you have a lot more money and you can keep buying a crazy amount of connects, you can boost your proposal to be seen first. I don't really like that. I just think everybody should just be able to put in their proposal, and then the client can decide. On their own from there who they would like. I don't think that just because you put in five times the amount of connects that you should be able to have that advantage. Review collected by and hosted on G2.com.

I like Upwork's ability to make hiring really easy. It's great to find the best person for the job without having to search through Google. I just post the job, and people come to me, which I really like about it. The crowdsourcing aspect is something I appreciate, especially being able to see that people have done successful projects and have positive reviews from clients. It's comforting to know that I'm not going into a black hole wondering if the person is going to do a good job. Also, the setup was really easy for me since I can't even remember doing it, that's how easy it was! Review collected by and hosted on G2.com.

I guess sometimes when you post a project, you get kind of spammed by too many people, and I find it really difficult to sort through them. Like, posting to redo my website, and I've just gotten so many responses that I can't even sort through them. Review collected by and hosted on G2.com.