DS
David S.
Owner
Small-Business (50 or fewer emp.)
"Found valuable freelancers on Upwork"
5/5
What do you like best about Upwork?

I use Upwork for finding freelancers for tasks like marketing consultations, graphic design, and administrative help. It's easy to find and compare freelancers, research their reviews, and make a decision about who is the right fit. I like that I can find freelancers who have been vetted and reviewed. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

Some of the fees went up at one point, but overall it's pretty reasonable. Review collected by and hosted on G2.com.

Mert D.
MD
Mert D.
Attorney At Law
Small-Business (50 or fewer emp.)
"Secure Contracts, Easy Setup, but High Fees"
4/5
What do you like best about Upwork?

I use Upwork to find freelancers for my small projects and to work as a freelancer myself. I find it especially useful when looking for someone abroad because the contract is safe for both parties. I really like the contract system as it secures that my tasks will be completed while ensuring the fee is paid. The initial setup was very easy and clear, showing everything at the beginning like how to make a profile and how to post a job. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

Fees are a little high. It might be more affordable. Review collected by and hosted on G2.com.

Ryan N.
RN
Ryan N.
C.E.O.
Small-Business (50 or fewer emp.)
"Superstars and Seamless Experience with Upwork"
5/5
What do you like best about Upwork?

I really appreciate the ease of hiring talented people on Upwork while knowing my money is safe, thanks to their payment system where you don't pay until the job is done. The platform is user-friendly, and I value the large volume of talent available. I've been able to hire excellent professionals like a web designer, landing page designer, copywriter, and Facebook ads expert, all of whom I consider superstars. The financial return on my investments has been impressive, showing up to ten times what I've put in. The initial setup was pretty quick and very good, which adds to the positive experience. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

nothing Review collected by and hosted on G2.com.

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Efficient Talent Finder - speeds up my workflow"
5/5
What do you like best about Upwork?

I can browse multiple talent\freelancers to see what capabilities they have. Upwork also keeps a running history of who I've worked with. I appreciate that I can look at my messages and contacts all in my dashboard. It makes my workflow a lot faster, going from taking several days to manage a job or find talent to minutes. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

The interface can be slow sometimes and kludgy as well. I wish the dashboard was a little cleaner and that I could close out contracts within the same interface. As of right now, I have to go into a separate section for that. Review collected by and hosted on G2.com.

Beth P.
BP
Beth P.
Business Writer
Small-Business (50 or fewer emp.)
"Affordable Translation Services with Room for Improvement"
4.5/5
What do you like best about Upwork?

I like that I am able to find translators in less common languages for an affordable rate on Upwork. Whenever I post a translation project for an exotic language, I receive several offers. Also, Upwork is fairly easy to use. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

I don't control how much time the translator spends on the project. I was overcharged once for work that was not performed. Review collected by and hosted on G2.com.

NK
Nathan K.
Mid-Market (51-1000 emp.)
"Seamless Experience, Essential for Scaling Teams"
5/5
What do you like best about Upwork?

I like that Upwork makes it easy to find people who can perform specific tasks. They offer specialty tags for people, which is really helpful. I also appreciate how you can easily engage potential candidates. The platform provides an hourly rate estimator and individual candidates provide their hourly rates, which helps me gauge the overlap between the money I can spend and the talent I can acquire. Overall, these features help me find the right candidate fit for the rate that I can pay. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

Can't think of anything I dislike about Upwork at the moment. Review collected by and hosted on G2.com.

Cyril Rose B.
CB
Cyril Rose B.
Academic Chat Support
Small-Business (50 or fewer emp.)
"Upfront Client Payments Make Upwork Feel Secure and Reliable"
5/5
What do you like best about Upwork?

Upwork helps protect workers’ right to be paid because it collects the client’s payment upfront first. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

I think the fees charged to freelancers are overboard. Imagine having 15% deducted from project-based work. Review collected by and hosted on G2.com.

PJ
Prasantha J.
Head of Product
Small-Business (50 or fewer emp.)
"Great Pool of Resources Across Experience Levels and Rates"
4/5
What do you like best about Upwork?

Great pool of resource across a wide range of experiences and rates. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

Too many responses to proposals. It's now faster for me to search out freelancers and invite them to my proposal than to review all the submissions.

It's not clear how well some resources are verified as I have received the exact same response / CV from different people for the same proposal Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Expansive Talent Pool, But Overwhelming to Navigate"
5/5
What do you like best about Upwork?

I love Upwork because it allows me to access qualified candidates effortlessly. It's a safe platform, and I feel secure knowing I'm not going to get screwed over by a fake company or account. I really appreciate the clear pricing, which makes budgeting simpler. What I like most is the talent pool and the pricing. There's an unlimited number of qualified candidates for any type of job you need, and the pricing lets me access talent from around the globe, which helps keep my project costs down. Setting up Upwork was pretty straightforward. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

It's the same thing that's the advantage is kind of the disadvantage is that there's just so many people. It can take an infinite amount of time to sift through them. So getting to the right contractor can be difficult. I know they have the ability to have somebody or it's probably AI now, help present a shorter list of qualified candidates. And I have used that. It is helpful. But if I don't use that, even after you use all of the filters, you could still be looking at thousands of people that fit all the criteria you're looking for. So it's a great problem to have, but it's still a problem. So yeah, maybe additional filters to further trim the list or really having the concierge model where I just have to look at five people that are highly recommended. Review collected by and hosted on G2.com.

Blessing E.
BE
Blessing E.
Customer Service Representative | Email, Phone & Chat Support | Shopify
Small-Business (50 or fewer emp.)
"My experience as a freelancer on Upwork, my likes and dislikes"
5/5
What do you like best about Upwork?

I like that my payment is secured as long as I do a good job for clients and track my hours of work using Upwork tracker. Also, I like that I can easily schedule a meeting with a client using the Zoom feature in the message room. I also like that when a client view my proposal, I get a notification immediately, that pop up gives me joy. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

I don’t like the fact that connects can’t be shared, like my friend has up to 300 plus connects which she is not using because she’s not currently applying, she told me sometime ago that if Upwork has that feature of sharing connects, she would have shared it with me be cause I currently don’t have connects at all, reason I'm not applying for work, and I’m not happy about it. Review collected by and hosted on G2.com.