--- title: Upwork Reviews meta\_title: 'Upwork Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 3213 reviews by the users' company size, role or industry to find out how Upwork works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 3213 scale: '5' date\_modified: '2026-08-11' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### Upwork Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **ease of use** on Upwork, facilitating job searches and secure payments seamlessly. [(665 mentions)](https://www.g2.com/products/upwork/reviews?filters%5Bsentiment_snippet%5D=1174599&qs=pros-and-cons#reviews) Users value the **wide variety of job opportunities** on Upwork, facilitating connections with clients globally and ease of application. [(367 mentions)](https://www.g2.com/products/upwork/reviews?filters%5Bsentiment_snippet%5D=1173567&qs=pros-and-cons#reviews) Users appreciate the **convenience and reliability** of Upwork, finding it ideal for freelancers seeking secure and rewarding projects. [(358 mentions)](https://www.g2.com/products/upwork/reviews?filters%5Bsentiment_snippet%5D=1174676&qs=pros-and-cons#reviews) Users appreciate the **time efficiency** of Upwork, enabling quick navigation and easy contract management. [(288 mentions)](https://www.g2.com/products/upwork/reviews?filters%5Bsentiment_snippet%5D=1174279&qs=pros-and-cons#reviews) Users value the **secure payment systems** and organized management, fostering trust and reliability in job transactions. [(266 mentions)](https://www.g2.com/products/upwork/reviews?filters%5Bsentiment_snippet%5D=1174490&qs=pros-and-cons#reviews) Users find Upwork to be **expensive** due to costs associated with Connects and commission on earnings, impacting accessibility. [(474 mentions)](https://www.g2.com/products/upwork/reviews?filters%5Bsentiment_snippet%5D=1174068&qs=pros-and-cons#reviews) Users express frustration over **high fees** on Upwork, feeling increasingly burdened by costs and reduced earnings. [(454 mentions)](https://www.g2.com/products/upwork/reviews?filters%5Bsentiment_snippet%5D=1174035&qs=pros-and-cons#reviews) Users express frustration over **job scarcity** on Upwork, citing competition and low-paying clients as significant challenges. [(207 mentions)](https://www.g2.com/products/upwork/reviews?filters%5Bsentiment_snippet%5D=1173972&qs=pros-and-cons#reviews) Users face **intense competition** on Upwork, struggling to secure jobs despite qualifications due to aggressive bidding practices. [(155 mentions)](https://www.g2.com/products/upwork/reviews?filters%5Bsentiment_snippet%5D=1173362&qs=pros-and-cons#reviews) Users face significant **limitations** on Upwork, including cumbersome messaging, slow payouts, and a flooded talent pool. [(123 mentions)](https://www.g2.com/products/upwork/reviews?filters%5Bsentiment_snippet%5D=1174471&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Upwork ##### 1. Ease of Use Users commend the **ease of use** on Upwork, facilitating job searches and secure payments seamlessly. [ See 665 mentions ](https://www.g2.com/products/upwork/reviews?filters%5Bsentiment_snippet%5D=1174599&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Quick Setup, Effective for Consultant Hiring" What do you like about Upwork? I find Upwork helpful and quick. Hiring contractors for one-off work is straightforward, and I'm particularly impressed with how simple the initial se ![Kate S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate S.") KS Kate S. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Hiring Experience with Global Reach" What do you like about Upwork? I like the breadth of skilled workers on Upwork and how quickly I can narrow down my choices. I appreciate the platform's ability to keep communicatio ##### 2. Job Opportunities Users value the **wide variety of job opportunities** on Upwork, facilitating connections with clients globally and ease of application. [ See 367 mentions ](https://www.g2.com/products/upwork/reviews?filters%5Bsentiment_snippet%5D=1173567&qs=pros-and-cons#reviews) See Related User Reviews ![Stacy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stacy R.") SR Stacy R. Small-Business (50 or fewer emp.) 5.0/5 "Perfect Platform for Affordable Freelance Work" What do you like about Upwork? I find Upwork perfect for people in my industry who do social media work. It's great that you can find jobs specific to social media and freelancers t ![Prafful K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prafful K.") PK Prafful K. Small-Business (50 or fewer emp.) 4.5/5 "Helpful platform for students and freshers to get freelance work" What do you like about Upwork? I like that Upwork connects me with clients from all over the world. It’s a good way to earn while learning, and the payment system feels secure. Ther ##### 3. Freelancing Services Users appreciate the **convenience and reliability** of Upwork, finding it ideal for freelancers seeking secure and rewarding projects. [ See 358 mentions ](https://www.g2.com/products/upwork/reviews?filters%5Bsentiment_snippet%5D=1174676&qs=pros-and-cons#reviews) See Related User Reviews ![Stacy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stacy R.") SR Stacy R. Small-Business (50 or fewer emp.) 5.0/5 "Perfect Platform for Affordable Freelance Work" What do you like about Upwork? I find Upwork perfect for people in my industry who do social media work. It's great that you can find jobs specific to social media and freelancers t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 5.0/5 "Efficient Talent Finder - speeds up my workflow" What do you like about Upwork? I can browse multiple talent\freelancers to see what capabilities they have. Upwork also keeps a running history of who I've worked with. I appreciat ##### 4. Time Efficiency Users appreciate the **time efficiency** of Upwork, enabling quick navigation and easy contract management. [ See 288 mentions ](https://www.g2.com/products/upwork/reviews?filters%5Bsentiment_snippet%5D=1174279&qs=pros-and-cons#reviews) See Related User Reviews ![Stacy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stacy R.") SR Stacy R. Small-Business (50 or fewer emp.) 5.0/5 "Perfect Platform for Affordable Freelance Work" What do you like about Upwork? I find Upwork perfect for people in my industry who do social media work. It's great that you can find jobs specific to social media and freelancers t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 5.0/5 "Efficient Talent Finder - speeds up my workflow" What do you like about Upwork? I can browse multiple talent\freelancers to see what capabilities they have. Upwork also keeps a running history of who I've worked with. I appreciat ##### 5. Trusted Platform Users value the **secure payment systems** and organized management, fostering trust and reliability in job transactions. [ See 266 mentions ](https://www.g2.com/products/upwork/reviews?filters%5Bsentiment_snippet%5D=1174490&qs=pros-and-cons#reviews) See Related User Reviews ![Mary "Cathy" A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary "Cathy" A.") MA Mary "Cathy" A. Small-Business (50 or fewer emp.) 5.0/5 "Been using Upwork for several years and I was happier with Elance" What do you like about Upwork? One thing I appreciate about Upwork is the continued improvement in matching freelancers with relevant opportunities. The platform has become more eff ![Muzammil M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muzammil M.") MM Muzammil M. Small-Business (50 or fewer emp.) 5.0/5 "Flexible Global Freelancing with Secure Payments and Reliable Opportunities" What do you like about Upwork? Upwork provides excellent flexibility and global exposure for freelancers. The platform makes it possible to connect with clients from different count ### 5 Cons or Disadvantages of Upwork ##### 1. Expensive Users find Upwork to be **expensive** due to costs associated with Connects and commission on earnings, impacting accessibility. [ See 474 mentions ](https://www.g2.com/products/upwork/reviews?filters%5Bsentiment_snippet%5D=1174068&qs=pros-and-cons#reviews) See Related User Reviews ![Mary "Cathy" A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary "Cathy" A.") MA Mary "Cathy" A. Small-Business (50 or fewer emp.) 5.0/5 "Been using Upwork for several years and I was happier with Elance" What do you dislike about Upwork? While Upwork offers many valuable features, there are a few areas where I believe the platform could continue to improve. One improvement would be ![Muzammil M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muzammil M.") MM Muzammil M. Small-Business (50 or fewer emp.) 5.0/5 "Flexible Global Freelancing with Secure Payments and Reliable Opportunities" What do you dislike about Upwork? One of the main challenges on Upwork is the high level of competition. Many freelancers apply for the same projects, which can make it difficult to st ##### 2. High Fees Users express frustration over **high fees** on Upwork, feeling increasingly burdened by costs and reduced earnings. [ See 454 mentions ](https://www.g2.com/products/upwork/reviews?filters%5Bsentiment_snippet%5D=1174035&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Great Access to Affordable Short-Term Workers" What do you dislike about Upwork? They have added more fees and ask about tipping too much now. Don't need to tip on most projects, would rather give more work. ![Mary "Cathy" A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary "Cathy" A.") MA Mary "Cathy" A. Small-Business (50 or fewer emp.) 5.0/5 "Been using Upwork for several years and I was happier with Elance" What do you dislike about Upwork? While Upwork offers many valuable features, there are a few areas where I believe the platform could continue to improve. One improvement would be ##### 3. Job Scarcity Users express frustration over **job scarcity** on Upwork, citing competition and low-paying clients as significant challenges. [ See 207 mentions ](https://www.g2.com/products/upwork/reviews?filters%5Bsentiment_snippet%5D=1173972&qs=pros-and-cons#reviews) See Related User Reviews ![Mary "Cathy" A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary "Cathy" A.") MA Mary "Cathy" A. Small-Business (50 or fewer emp.) 5.0/5 "Been using Upwork for several years and I was happier with Elance" What do you dislike about Upwork? While Upwork offers many valuable features, there are a few areas where I believe the platform could continue to improve. One improvement would be ![Sarah R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah R.") SR Sarah R. 4.0/5 "Connects Professionals but High Fees and Fake Jobs Persist" What do you dislike about Upwork? I don't like Upwork's high fees, the fake jobs being posted, and the large number of applicants for a single job. ##### 4. Intense Competition Users face **intense competition** on Upwork, struggling to secure jobs despite qualifications due to aggressive bidding practices. [ See 155 mentions ](https://www.g2.com/products/upwork/reviews?filters%5Bsentiment_snippet%5D=1173362&qs=pros-and-cons#reviews) See Related User Reviews ![Muzammil M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muzammil M.") MM Muzammil M. Small-Business (50 or fewer emp.) 5.0/5 "Flexible Global Freelancing with Secure Payments and Reliable Opportunities" What do you dislike about Upwork? One of the main challenges on Upwork is the high level of competition. Many freelancers apply for the same projects, which can make it difficult to st ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 0.0/5 "UpWork is the Worst" What do you dislike about Upwork? Everything. Connects. Bidding. Race to the bottom on price. Fake trust badges. Pay-to-play at every turn. There is nothing to like, really. ##### 5. Limitations Users face significant **limitations** on Upwork, including cumbersome messaging, slow payouts, and a flooded talent pool. [ See 123 mentions ](https://www.g2.com/products/upwork/reviews?filters%5Bsentiment_snippet%5D=1174471&qs=pros-and-cons#reviews) See Related User Reviews ![Doaa Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Doaa Y.") DY Doaa Y. Enterprise (\> 1000 emp.) 5.0/5 "Flexible Global Projects with Strong Payment Protection" What do you dislike about Upwork? No of connects are now slim and you have to purchase them now if you want to submit proposal and each client requires no of connects to be submitted u ![Nora A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nora A.") NA Nora A. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use and Full of Opportunities for Steady Client Work" What do you dislike about Upwork? Some of the jobs have requirements that feel excessive. It also takes too many connects just to apply. ![Nick G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick G.") NG Nick G. Shaklee Independent Distributor Small-Business (50 or fewer emp.) 5/18/2026 "Upwork: Reliable Platform for Finding Qualified Freelancers" 5/5 What do you like best about Upwork? I really appreciate the ease of hiring on Upwork. It's great that you can create a job description and have people bid on it. I find it helpful to assess the people bidding, and I sometimes use AI to assist with that process. I've always found it beneficial that Upwork allows me to create contracts with people I know and trust, which gets the job done quickly. It's comforting to know that these people are trusted and competent. I was particularly happy with my experience when I found a person for a smaller job, and after being really satisfied with their performance, I knew we could work well together even though they were on the other side of the globe. Opening a contract for them for my website redesign went really smoothly. The platform gives me a quiet confidence that behind the scenes, it's ensuring I find the best-qualified people for the work I need. Also, the initial setup was fairly easy and straightforward, which added to the overall positive experience. Review collected by and hosted on G2.com. What do you dislike about Upwork? I always forget that I need to close the contracts, and I don't get a reminder like right away once I've paid out the contract. I think there should be an instant request to close the contract out. Review collected by and hosted on G2.com. What problems is Upwork solving and how is that benefiting you? I use Upwork to solve technical problems on my website quickly with trusted and competent professionals. The platform's ease of hiring and creating job descriptions allows me to efficiently find and assess qualified people, even for larger tasks like a website redesign. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![ADnan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ADnan C.") AC ADnan C. SEO Marketing and Advertising Small-Business (50 or fewer emp.) 5/17/2026 "Effortless Global Client Reach with Upwork" 4.5/5 What do you like best about Upwork? I really like how easy Upwork is to use. As a service provider offering SEO services internationally, I find it straightforward to create my gig and update my profile. Clients can easily find my services related to digital marketing like link building, guest posting, and content writing. They can visit my profile, check out my portfolio and projects, and place an order if they like what they see. This ease of use helps me get orders and earn money easily. I also appreciate how Upwork has helped me resolve many issues by providing an accessible platform to reach international clients. Review collected by and hosted on G2.com. What do you dislike about Upwork? They can improve their services by lessening their threshold period. I would suggest they pay their service providers more. Review collected by and hosted on G2.com. What problems is Upwork solving and how is that benefiting you? Upwork helps me connect with international clients for SEO and digital marketing services, making it easy to find clients who need my services. It's easy to set up and use, allowing me to create gigs, update my profile, and earn money efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mariah V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mariah V.") MV Mariah V. Founder of Life by Design Small-Business (50 or fewer emp.) 10/21/2025 "Effortless Hiring, Quality Talent Fast" 5/5 What do you like best about Upwork? I like how easy Upwork is to use and how quickly I can start working with a contractor on projects. This is especially useful for last minute projects. It's simple to type in job search exactly the type of skills or job I'm looking to hire for. I love how easy it is to view contractors' profiles and check out their successfully completed jobs and reviews. This makes me more confident in using the platform. Setting up Upwork was very easy as well. Review collected by and hosted on G2.com. What do you dislike about Upwork? It's a little hard to read the timesheets and reporting - I wish that part could be a bit more simple. Review collected by and hosted on G2.com. What problems is Upwork solving and how is that benefiting you? Upwork helps me find vetted talent fast, making it easy to hire for various projects. I appreciate the simplicity of browsing profiles and starting work quickly, boosting my confidence in using the platform for last-minute projects. Review collected by and hosted on G2.com. Show More 3/11/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite AT Andrew T. Owner/Events Director Small-Business (50 or fewer emp.) 3/11/2026 "Decent Candidates, But Fees and Poor Contractor Vetting Undermine Trust" 2/5 What do you like best about Upwork? It’s great to be able to usually find pretty good contract candidates. Review collected by and hosted on G2.com. What do you dislike about Upwork? Extremely high fees and membership costs. There also seems to be a lack of proper vetting of contractors: we’ve worked with multiple contractors whose work was atrociously poor, and some lied and acted deceitfully. Many also claim they’re based in the USA, but I’ve been told numerous times by contractors themselves that they use someone else’s ID to fake their profile location. We’ve used Upwork multiple times and have spent thousands of dollars, yet lately the overall quality has felt close to what I’ve seen on other platforms like Fiverr, which are typically far cheaper. Upwork also consistently lies to the cashback platforms they partner with, telling them that we didn’t make a purchase when that is blatantly untrue. Review collected by and hosted on G2.com. What problems is Upwork solving and how is that benefiting you? Web design and production, graphic design, and video editing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Muzammil M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muzammil M.") MM Muzammil M. Founder – Muzammil Graphic | Interior and Graphic Designer | Transforming Spaces and Brands Visually Graphic Design Small-Business (50 or fewer emp.) 2/18/2026 "Flexible Global Freelancing with Secure Payments and Reliable Opportunities" 5/5 What do you like best about Upwork? Upwork provides excellent flexibility and global exposure for freelancers. The platform makes it possible to connect with clients from different countries and industries, which has helped me expand my professional network and gain diverse project experience. It allows me to showcase my skills, portfolio, and client feedback in a structured way, helping build long-term credibility. The secure payment system is another strong advantage. With fixed price and hourly contracts, milestone tracking, and payment protection, I feel confident working with both new and returning clients. The built-in messaging and contract management tools keep communication organized and projects streamlined in one place. There is also a wide variety of projects available, from short-term assignments to long term collaborations. This flexibility allows me to select work that matches my expertise, availability, and career goals. The review and rating system promotes transparency and encourages professionalism on both sides. Upwork has played an important role in helping me grow my freelance career by providing consistent opportunities, reliable payments, and access to a global client base. Review collected by and hosted on G2.com. What do you dislike about Upwork? One of the main challenges on Upwork is the high level of competition. Many freelancers apply for the same projects, which can make it difficult to stand out, especially for newer profiles. The cost of Connects to submit proposals can also add up without guaranteeing work. Additionally, service fees reduce overall earnings, particularly on smaller projects. Sometimes clients post unclear job descriptions or have unrealistic expectations regarding budget and deadlines. The proposal process can be time consuming, and not all clients respond after receiving applications, which can be discouraging for freelancers investing effort into detailed proposals. Review collected by and hosted on G2.com. What problems is Upwork solving and how is that benefiting you? Upwork solves the major challenge of connecting skilled professionals with clients worldwide in a secure and structured environment. Before platforms like Upwork, freelancers had to rely heavily on personal networks, local markets, or inconsistent referrals to find work. This often limited opportunities and created uncertainty in income. Upwork removes geographical barriers by providing access to a global marketplace where clients actively search for talent based on skills, experience, and reviews. One of the biggest problems it solves is trust between freelancers and clients. Through verified profiles, transparent ratings, detailed reviews, and clear work histories, both parties can evaluate each other before starting a contract. The platform’s payment protection system, milestone tracking, and escrow services reduce the risk of non payment, which is a common concern in freelance work. This gives me confidence to work with new clients without worrying about payment security. Upwork also simplifies project management. Built in messaging, time tracking for hourly contracts, file sharing, and contract management tools keep everything organized in one place. This reduces misunderstandings and helps maintain professional communication. Instead of juggling multiple tools, I can manage proposals, contracts, and payments within a single platform. Another important problem it addresses is career growth and visibility. By allowing me to build a strong profile, collect client feedback, and showcase completed projects, Upwork helps establish longterm credibility. This has benefited me by bringing repeat clients, higher-value projects, and more consistent work opportunities. Overall, Upwork creates a structured, secure, and global ecosystem that supports freelancers in building sustainable careers while giving clients reliable access to skilled professionals. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerSource: G2 invite ![Rohit K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit K.") RK Rohit K. Computer Operator Small-Business (50 or fewer emp.) 6/27/2026 "Upwork Opens Doors to Global Clients and Secure Payments" 4/5 What do you like best about Upwork? I like that Upwork gives skilled freelancers access to global clients, secure payments, and opportunities to build long-term professional relationships. Review collected by and hosted on G2.com. What do you dislike about Upwork? The main downside is the intense competition for new freelancers, along with service fees and the cost of Connects to apply for jobs. Review collected by and hosted on G2.com. What problems is Upwork solving and how is that benefiting you? Upwork solves the challenge of finding reliable freelance work by connecting me with clients from around the world in one secure platform. It also handles contracts, payments, and communication, allowing me to focus on delivering quality work and growing my freelance career. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![J M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "J M.") JM J M. Functional Health & Wellness Coach Small-Business (50 or fewer emp.) 5/5/2026 "Secure and Seamless Freelance Hiring Platform" 5/5 What do you like best about Upwork? I use Upwork for finding professionals to help me in various areas of my online business. I like that Upwork can hold payments until work is appropriately completed, which makes me feel safer in this world of scamming. I also like that I can have video meetings with those I hire and that everything is documented. These features make me feel more confident in the hiring and completion of projects. The initial setup was very easy, and I am so pleased with Upwork that I rate it a 10 out of 10 and have referred it many times. Review collected by and hosted on G2.com. What do you dislike about Upwork? I haven't found anything I dislike up to this point. Review collected by and hosted on G2.com. What problems is Upwork solving and how is that benefiting you? I use Upwork to find professionals for web design, technical setups, and social media needs. I like that Upwork holds payments securely, allows video meetings, and documents everything, making me feel more confident in hiring and project completion. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Md Shikh I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Md Shikh I.") MI Md Shikh I. Research Officer Small-Business (50 or fewer emp.) 7/9/2026 "Effortless Payment, Limited Job Engagement" 4.5/5 What do you like best about Upwork? I use Upwork for getting jobs and also for hiring. It helps me to find various works and lets me earn on the side. I like the payment system because it is easy and user-friendly. The initial setup was very good. Review collected by and hosted on G2.com. What do you dislike about Upwork? I don't get enough jobs, I submit the proposals but no one replies. Review collected by and hosted on G2.com. What problems is Upwork solving and how is that benefiting you? I use Upwork to find various jobs and earn on the side. The easy and user-friendly payment system is a big plus. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Alan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alan A.") AA Alan A. Podcaster Small-Business (50 or fewer emp.) 4/24/2026 "Upwork: A true Blessing for Freelancers" 5/5 What do you like best about Upwork? I love Upwork because the turnaround time is quick, and they usually stay within that time frame. They really get things done and communicate well, so I experience nothing but greatness with them. Upwork has been a true blessing, definitely helping me out with my social media marketing and building up my social media presence. I also appreciate their customer service, which is at its finest. The initial setup was very easy and straightforward, with direct questions that made it simple. I recommend Upwork to just about anybody. Review collected by and hosted on G2.com. What do you dislike about Upwork? There was a time where Upwork changed the fee, it was roughly about $5 and change, which spiked up about a week or so. But it went back down, and I'm glad they did. As long as they keep the fees low, we're good to go. Review collected by and hosted on G2.com. What problems is Upwork solving and how is that benefiting you? Upwork has boosted my social media marketing and presence. It offers quick turnaround times, effective communication, and professional service. If something's not perfect, they fix it quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 7/29/2026 "Diverse Talent, Simple Setup, Needs Budget Improvements" 4/5 What do you like best about Upwork? I like that Upwork provides a broad range of talents where I can submit a job and the applicants will submit their offerings to me. It helps me connect with artists from around the world and find those with greater abilities and skill sets. The initial setup of Upwork was very easy. Review collected by and hosted on G2.com. What do you dislike about Upwork? The budget process sometimes has a broad range of issues. Various places around the world have broadly different fee structures, and fee structures don't always align with talent. I also think there should be a greater filter for people to actually have the talent to meet the job I am posting. Review collected by and hosted on G2.com. What problems is Upwork solving and how is that benefiting you? Upwork helps me create rendered room scenes and edit images by connecting me with talented artists globally. I find a broad range of talents to submit job offerings, making it easier to find the right creative skills. Review collected by and hosted on G2.com. 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