RA

Ryan A.

Mid-Market (51-1000 emp.)

7/15/2025

"Uptime Labs is a win win for business"

5/5

What do you like best about Uptime Labs?

Uptime Labs uses everyday/real life examples of major incidents and over time, develops muscle memory in what to look out for and who to engage with, for the numerous types of major incidents that occur. The trainers for Uptime Labs are also very easy going, easy to talk to and are great and giving advice, hints and tips, especially in the drill debriefs. Review collected by and hosted on G2.com.

What do you dislike about Uptime Labs?

Nothing major to dislike right now. Uptime Labs are also introducing new drills all the time that test knowledge and are more relevant to the work that I do. Do they take onboard and feedback and action it accordingly. Review collected by and hosted on G2.com.

What problems is Uptime Labs solving and how is that benefiting you?

Uptime Labs is providing myself and my team with experience of the best ways of dealing with and resolving real life incidents, providing useful hints and tips on using all of the information available to provide the most efficient way to restore service as quickly and effectively as possible. Review collected by and hosted on G2.com.

KS

Kia S.

SRE Manager

Mid-Market (51-1000 emp.)

8/10/2025

"Incident Readiness Without the Risks"

4.5/5

What do you like best about Uptime Labs?

The realism of their simulations. Every scenario feels authentic, challenging our team to think fast, collaborate effectively, and adapt just like in a real incident without the production risks. Review collected by and hosted on G2.com.

What do you dislike about Uptime Labs?

Nothing major though it would be great if scenarios could be customized even further to match our company’s specific environment, systems, and naming conventions. This would make the simulations even more relevant and realistic for our team. Review collected by and hosted on G2.com.

Recommendations to others considering Uptime Labs:

If you want your team to be ready for real-world incidents, Uptime Labs is an excellent choice. Their realistic simulations in a safe, controlled environment help improve technical skills, communication, and confidence without risking production systems. Review collected by and hosted on G2.com.

What problems is Uptime Labs solving and how is that benefiting you?

Uptime Labs lets us train for real-world incidents without real-world risks. Simulating high-pressure scenarios in a safe environment has boosted our team’s confidence, improved communication, and sharpened our response time during actual outages. Review collected by and hosted on G2.com.

MV

Melvin V.

Enterprise (> 1000 emp.)

7/12/2025

"Improves your Incident Management cognitive skills"

5/5

What do you like best about Uptime Labs?

Uptime labs improves the way you think and helps you build a root cause analysis or way of working to manage the resolution of issues without wasting much time. It's a gamified approach, so will not be a boring one to start with, gives insights into how well or measured is the attempt to resolve issues and provides a theme for introspection. Review collected by and hosted on G2.com.

What do you dislike about Uptime Labs?

It's too early to say anything critical as i haven't found anything that makes me hate Uptime Labs Review collected by and hosted on G2.com.

Recommendations to others considering Uptime Labs:

Try the platform and experience how it improves you without you noticing it. Highly recommended for a person engaging in incident management or resolution. Review collected by and hosted on G2.com.

What problems is Uptime Labs solving and how is that benefiting you?

Handling multiple incidents at a time is daunting, especially if we don't fall the best practices to ask the right questions and make things easier for everyone involved. Uptime labs provides a platform simulating urgent incidents and manages to provide hands on experience dealing them. Review collected by and hosted on G2.com.

AN

Amit N.

Head of Technology Risk and Control

Enterprise (> 1000 emp.)

7/23/2025

"Very realistic experience of a stressful situation"

5/5

What do you like best about Uptime Labs?

The scenarios are realistic to what we have and often experience, a great tool for both experience and novice incident commanders. Review collected by and hosted on G2.com.

What do you dislike about Uptime Labs?

Nothing to dislike at the moment, they are a growing organisation and look forward to seeing them build on what has already been delivered. Review collected by and hosted on G2.com.

Recommendations to others considering Uptime Labs:

If you are looking for a realistic tool that allows you to practice running an incident in various scenarios with different levels of pressure in an environment that does not impact delivery from the rest of the organisation then this is definitely a platform to invest in. This is being rolled out among operations and engineering staff to ensure everyone gets the benefits of what Uptime Labs brings. Review collected by and hosted on G2.com.

What problems is Uptime Labs solving and how is that benefiting you?

Uptimes helps you to be battle ready, incidents do not happen often but when you do, you want to be able to rely on muscle memory to help restore service. Review collected by and hosted on G2.com.

RB

Ryan B.

Associate Site Operations Engineer

Mid-Market (51-1000 emp.)

7/30/2025

"Incident Response Masterclass"

5/5

What do you like best about Uptime Labs?

Honestly, the people. Often I find myself enjoying the discussions and debates on how differently drills could be approached. I always come away from sessions feeling like I learned something. Review collected by and hosted on G2.com.

What do you dislike about Uptime Labs?

I don't think there are any - it gives employees a chance to practice incident management which can be crucial during certain times of year when critical incidents are less frequent Review collected by and hosted on G2.com.

Recommendations to others considering Uptime Labs:

I'd highly recommend Uptime Labs - I was relatively new to critical incident management when starting my sessions, but now I find myself being more proactive in work and more confident when on calls dealing with real-life cases. Review collected by and hosted on G2.com.

What problems is Uptime Labs solving and how is that benefiting you?

Uptime Labs provides a safe place to practice responses to major incidents - without it, it would be very difficult to immerse myself into the depths of major problems risk-free. Review collected by and hosted on G2.com.

OF

Verified User in Financial Services

Enterprise (> 1000 emp.)

7/16/2025

"Invaluable for organisational resilience"

5/5

What do you like best about Uptime Labs?

I love the way uptime labs builds confidence in staff. I can pick specific scenarios to enable staff to focus on certain incident response skills that need attention or practice, such as stakeholder management or navigating tradeoff decisions. Review collected by and hosted on G2.com.

What do you dislike about Uptime Labs?

I don't dislike anything about uptime labs. I'm interested to see how their offering grows over time to offer more scenarios and different ways to master challenging situations. Review collected by and hosted on G2.com.

Recommendations to others considering Uptime Labs:

Give it a go, book a demo. Most people's resilience focus will be on reducing the risk of outages or incidents occurring in the first place. However all companies experience incidents regardless of how well their software is written and there really is nothing more effective than uptime labs in helping teams to prepare how to deal with such scenarios when they inevitably happen. Review collected by and hosted on G2.com.

What problems is Uptime Labs solving and how is that benefiting you?

Uptime Labs individuals and teams to practice IT incident response in a realistic environment. Imagine roll playing or table top scenario planning, but add the realism of genuine working software, genuine incidents and degredations, real diagnostic tools and a cooperative team providing support and pressure. Uptime Labs allows you to experience the challenge of responding to real life IT incidents in a safe environment, enabling learning through experience. We've used uptime labs incident simulations to allow our technology staff to gain vital incident response skills much more quickly than they otherwise would have been able to. Review collected by and hosted on G2.com.

SC

Sebastiano C.

Mid-Market (51-1000 emp.)

7/31/2025

"Specialists of how to handle incidents"

5/5

What do you like best about Uptime Labs?

This unique approach allows teams to simulate realistic outage scenarios and build muscle memory for incident response, significantly reducing Mean Time to Recovery (MTTR) and enhancing overall operational resilience. Review collected by and hosted on G2.com.

What do you dislike about Uptime Labs?

It is not possible to run drills whenever you want Review collected by and hosted on G2.com.

What problems is Uptime Labs solving and how is that benefiting you?

Uptime Labs is directly addressing our core SRE challenges around incident preparedness and response effectiveness. It's helping us significantly reduce Mean Time To Recovery (MTTR) by providing a realistic, AI-driven platform for incident drills. This builds critical muscle memory, enhances our team's communication and technical skills under pressure, and ensures consistent incident management processes, ultimately boosting our overall system resilience and uptime.- Review collected by and hosted on G2.com.

UV

Uma V.

Senior Lead Engineer

Mid-Market (51-1000 emp.)

8/19/2025

"The Best Training Platform for Incident Management Teams"

5/5

What do you like best about Uptime Labs?

It makes training feel like actual incidents. It’s also flexible, letting us practice both full scenarios and focused drills. Review collected by and hosted on G2.com.

What do you dislike about Uptime Labs?

Nothing, Looking forward for more challenging drills. Review collected by and hosted on G2.com.

SJ

SaiHariKrishna J.

Associate Site Reliability Engineer

Mid-Market (51-1000 emp.)

8/19/2025

"Transforming Incident Response with Real-World Simulations"

5/5

What do you like best about Uptime Labs?

The platform makes incident drills engaging, practical, and confidence-boosting Review collected by and hosted on G2.com.

What do you dislike about Uptime Labs?

Nothing. just looking forward to more advanced scenarios and continuous updates. Review collected by and hosted on G2.com.

Recommendations to others considering Uptime Labs:

Highly recommend Uptime Labs—it makes incident response faster, smarter, and more confident. Review collected by and hosted on G2.com.

What problems is Uptime Labs solving and how is that benefiting you?

Uptime Labs makes incident training feel real, not theoretical. It’s boosted our confidence, improved teamwork, and helped us resolve issues much faster. Review collected by and hosted on G2.com.

PI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

7/14/2025

"Amazingly scrupulous Incident management guidance"

5/5

What do you like best about Uptime Labs?

The effective way of providing feedback in each task. Review collected by and hosted on G2.com.

What do you dislike about Uptime Labs?

Nothing so far. Everything seemed good. Review collected by and hosted on G2.com.

Recommendations to others considering Uptime Labs:

I highly recommend Onboarding this platform to enhance your skills Review collected by and hosted on G2.com.

What problems is Uptime Labs solving and how is that benefiting you?

Well, this is a platform where you can enhance your BUSINESS MANAGEMENT SKILLS. Yes, it has a role of Incident Manager which you will play in all the tasks. But there is a metaphoric layer of business management aspects in it. That is because

it not only involves basic Incident management activities it also involves multiple technologies multiple dimensions of handling an Issue. There have substantial number of surprises in the tasks which will eventually make you a dab hand at business management. Review collected by and hosted on G2.com.