Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Best monitoring tool for small and medium enterprises with 100% visibility"
5/5
What do you like best about Uptime.com?

Uptime.com provides a highly reliable and comprehensive monitoring platform that is easy to scale across multiple environments and services. The alerting is consistent and timely, the dashboards are intuitive, and the variety of check types allows us to monitor everything from basic HTTP endpoints to complex multi-step transactions. I especially appreciate the clarity of reporting, SLA tracking, and the flexibility to customize alert rules and contact groups. Overall, it has significantly improved our ability to detect incidents early and maintain visibility across our infrastructure. Review collected by and hosted on G2.com.

What do you dislike about Uptime.com?

While the platform is strong overall, a few areas could be improved. The UI can feel slightly cluttered when managing a large number of monitors, and bulk editing or reorganizing checks sometimes requires more steps than expected. Historical reporting is good but could offer more granular filtering and customization options. Additionally, integrations are solid, but advanced configuration for alert routing or automation could be more intuitive. None of these are blockers, but enhancements here would streamline day-to-day operations even further. Review collected by and hosted on G2.com.

DP
David P.
CTO
Small-Business (50 or fewer emp.)
"More than I expected"
5/5
What do you like best about Uptime.com?

We were using a competitor prior to coming to Uptime.com. We needed a few more features and after going through the demos and seeing what was being offered and speaking with the customer support team, I quickly understood the value of Uptime. The flexibility of being able to create and monitor virtually anything and display the status on a self created Status screen is what I value most. Also, being able to creating 1-minute monitors from many different locations within the US to help identity networks issues vs a real problem is an outstanding feature and so easy to implement. Well done Uptime! Review collected by and hosted on G2.com.

What do you dislike about Uptime.com?

Uptime.com is a serious tool that you must be willing to invest in. Review collected by and hosted on G2.com.

YG
yasi g.
Marketing Manager
"Immediate Alerts Make Uptime.com Indispensable"
5/5
What do you like best about Uptime.com?

I use Uptime.com for tracking the downtime on our blog and I find the immediate alert feature incredibly helpful. It's great because sometimes the alert comes after business hours, giving me an extra layer of security to share with the engineering team. The automated email alert that comes directly to my inbox is invaluable for knowing when our site goes down. Additionally, the initial setup was simple and took only a few seconds. Review collected by and hosted on G2.com.

What do you dislike about Uptime.com?

Nothing comes to mind Review collected by and hosted on G2.com.

AD
Alessio D.
Cybersecurity Engineer
Enterprise (> 1000 emp.)
"Reliable monitoring tool with excellent alerting features"
5/5
What do you like best about Uptime.com?

What I appreciate most about Uptime.com is its reliability and ease of use. The platform provides clear, real-time visibility into the status of our websites and services, with detailed reports and customizable dashboards. I also value the flexible alerting system, which ensures that the right people are notified immediately through multiple channels (email, SMS, Slack, etc.). The setup was straightforward, and the customer support team has always been responsive and helpful when needed. Overall, it gives me confidence that potential downtime is detected before it becomes a serious issue. Review collected by and hosted on G2.com.

What do you dislike about Uptime.com?

While Uptime.com is very effective, there are a few areas for improvement. The pricing model can become a bit high for smaller teams that need advanced features. Some reports could also offer deeper historical analysis and more customization options to make trend monitoring easier. Additionally, the mobile app works fine but could be more intuitive and offer the same depth of data as the desktop version. These are minor drawbacks, but refining them would make the overall experience even better. Review collected by and hosted on G2.com.

Prasanth P.
PP
Prasanth P.
Senior Manager
Mid-Market (51-1000 emp.)
"Comprehensive Monitoring with Real-Time Alerts and Global Coverage"
5/5
What do you like best about Uptime.com?

Website & API Monitoring - Monitors websites, APIs, SSL certificates, and web transactions with real-time alerts for downtime or performance issues.

Global Network - 80+ monitoring locations worldwide to test availability and response times from multiple geographic points.

Real User Monitoring (RUM) - Tracks actual visitor experiences and performance metrics from real users on your site.

Transaction Checks - No-code monitoring of multi-step processes like logins, registrations, and checkout flows.

Private Location Monitoring - Deploy monitors behind firewalls to track internal systems and private cloud infrastructure.

Cloud Status Checks - Monitors 1,200+ third-party services (AWS, Azure, etc.) and alerts you when they post incidents.

Unlimited Alerts - Instant notifications via email, SMS, Slack, voice calls, Discord, MS Teams, and other integrations.

Customizable Dashboards - Unlimited dashboards with real-time performance data and comprehensive uptime statistics.

Status Pages - Public-facing pages to communicate incidents, maintenance schedules, and service status to customers.

SLA Reporting - Automated reports scheduled daily, weekly, or monthly to track service level agreement compliance and uptime percentages. Review collected by and hosted on G2.com.

What do you dislike about Uptime.com?

Location-Specific Reporting - It can be difficult to quickly identify which specific monitoring server reported a problem, making it harder to distinguish between real outages and regional network issues. Review collected by and hosted on G2.com.

Inderpal A.
IA
Inderpal A.
Senior Web Developer
Mid-Market (51-1000 emp.)
"Great product which has come a long way!"
5/5
What do you like best about Uptime.com?

Always been a fan of the dashboard's UI - the new additions have also been good and easy to navigate.

Ease of Integration with 3rd party such as Retool.

The custom support has always been brilliant - Chinedu has always looked after us and our queries.

Number of calls we can make is really nice, some of our checks run every 5 mins daily and this has been very quick to identify issue with suppliers, sometimes even before the supplier knows about it! Review collected by and hosted on G2.com.

What do you dislike about Uptime.com?

I would love it if there was conditional logic available, for example, our website renders differently based on geo location. If geolocation = x, then check for something, otherwise check for something else. I think this addition would be very powerful.

Although I see Webhook now available as a monitoring check, I would like it if we could expose an endpoint in Uptime so that we could send a ping to, which triggers an alert if the webhook receives a request. Review collected by and hosted on G2.com.

Arron B.
AB
Arron B.
Senior Technical Support Specialist
Mid-Market (51-1000 emp.)
"Reliable API Monitoring with Great Reporting Features"
5/5
What do you like best about Uptime.com?

We've been using Uptime.com for just over six months now to monitor the performance and availability of our API, and it has quickly become a critical part of our infrastructure.

One of the standout features for us has been the ability to auto-generate SLA reports for our clients. This saves time and adds a layer of transparency and professionalism to our service. The platform provides clear, actionable metrics on API performance, and the alerting system ensures we're immediately notified if anything goes wrong.

We also really appreciate the flexibility Uptime.com offers when it comes to setting up custom alerts and escalation processes—especially being able to tailor them based on the time of day. This helps us stay responsive and reduce downtime.

If there’s one area for improvement, it would be the customization options for alert emails. A bit more control over the formatting and content would make a great tool even better.

Overall, I would highly recommend Uptime.com to any team looking to monitor the health of their APIs or web services. It’s reliable, feature-rich, and plays a vital role in our ability to deliver consistent service to our users. Review collected by and hosted on G2.com.

What do you dislike about Uptime.com?

If there’s one area for improvement, it would be the customization options for alert emails. A bit more control over the formatting and content would make a great tool even better. Review collected by and hosted on G2.com.

SW
Spencer W.
Mid-Market (51-1000 emp.)
"Fast Setup, But Needs Better Outage Detection"
4.5/5
What do you like best about Uptime.com?

I like Uptime.com for its quick and simple setup process for monitoring services. It's fast and easy to get everything running, which makes it valuable for tracking the performance and availability of backend services. Review collected by and hosted on G2.com.

What do you dislike about Uptime.com?

I face long delays in detecting outages across the system, which is frustrating. Also, the onboarding experience for new employees could use some improvement. Review collected by and hosted on G2.com.

Response from Chinedu U of Uptime.com

Thank you so much for taking the time to share your experience with Uptime.com — we really do appreciate it!

We value your feedback regarding outage detection and onboarding improvements. We would like to better understand the issues you have encountered, including the situations where detection delays occurred and what aspects of the onboarding process could be improved for your team.

We have a few questions and ask you please reach out to our support team at support@uptime.com to allow us to continue to look into this for you. We appreciate the opportunity to review your feedback and work toward providing a better experience.

Verified User in Facilities Services
AF
Verified User in Facilities Services
Small-Business (50 or fewer emp.)
"Simple, Reliable Platform with Great Support"
5/5
What do you like best about Uptime.com?

Simple interface, reliable platform and great support Review collected by and hosted on G2.com.

What do you dislike about Uptime.com?

Haven't had any significant issues - only issue was a false downtime detection from a certain country's servers Review collected by and hosted on G2.com.

Zeeshan R.
ZR
Zeeshan R.
Network Engineer
Small-Business (50 or fewer emp.)
"Seamless Monitoring with Uptime.com"
5/5
What do you like best about Uptime.com?

I use Uptime.com for monitoring, and it does a fantastic job of monitoring multiple websites from different locations. I love how easy it is to use and configure, making the initial setup very easy. The layout is nice, and it offers a cheaper and easier-to-configure alternative to AWS monitoring. Review collected by and hosted on G2.com.

What do you dislike about Uptime.com?

nothing i can think of Review collected by and hosted on G2.com.