Rajendra Prasad D.
RD
Rajendra Prasad D.
Enterprise (> 1000 emp.)
"Cost-Effective with Global Monitoring Power"
4.5/5
What do you like best about Uptime.com?

I really like Uptime.com's easy management of configurations, especially via API when we create or delete an application. The availability of global locations is a huge plus, as it ensures we can connect to our application from the customer's location and monitor what they experience, including latency and performance. The error information and reporting are also very helpful for troubleshooting and navigating through issues. Additionally, it's pretty easy and straightforward to set up. We switched from Catchpoint because Uptime.com is cost-effective and provides all the basic checks we need. I'm also pleased with the certification-based authentication feature that was introduced last year. Review collected by and hosted on G2.com.

What do you dislike about Uptime.com?

I think it would be good if Uptime.com could perform more advanced RUM and network checks. Some things that could enhance its capabilities include network global network diagnostics, BGP monitoring, network path visualization, ISP and backbone vantage points. For RUM, having video playback of user sessions to capture UI interaction and a waterfall view would be useful. Review collected by and hosted on G2.com.

Response from Chinedu U of Uptime.com

Thank you so much for taking the time to share your experience with Uptime.com — we really do appreciate it!

We would like to learn a bit more about your experience with our Real User Monitoring (RUM) and network monitoring capabilities, and better understand the additional features you would find most valuable.

We have a few questions and ask that you please reach out to our support team at support@uptime.com to allow us to continue looking into this for you.

Iva S.
IS
Iva S.
Marketing Director
Mid-Market (51-1000 emp.)
"So much easier to monitor website errors"
4.5/5
What do you like best about Uptime.com?

Real-time notifications about website issues are really helpful, and the data makes it easier to optimize my webpages. It was also super easy to set up, so I was able to get started quickly. Review collected by and hosted on G2.com.

What do you dislike about Uptime.com?

I don’t have anything negative to say. Uptime provides exactly the web monitoring solution we were looking for, and it meets our needs well. Review collected by and hosted on G2.com.

Response from Chinedu U of Uptime.com

Thank you so much for taking the time to share your feedback about Uptime.com — we really appreciate it!

We're delighted to hear that Uptime.com has been providing exactly the web monitoring solution you were looking for and that it's meeting your needs. Knowing that our platform is delivering value to your team means a great deal to us.

If you ever have any questions, suggestions, or need assistance in the future, please don't hesitate to reach out to our support team at support@uptime.com. We're always happy to help.

Thank you again for your support and for choosing Uptime.com!

Emma S.
ES
Emma S.
Digital Marketing Account Specialist
Small-Business (50 or fewer emp.)
"Instant Downtime Alerts Make Troubleshooting Seamless"
5/5
What do you like best about Uptime.com?

Knowing quickly if a site goes down so we can troubleshoot. Review collected by and hosted on G2.com.

What do you dislike about Uptime.com?

Onboarding takes a little time, but once you're up and running its seamless. Review collected by and hosted on G2.com.

Tom B.
TB
Tom B.
Mid-Market (51-1000 emp.)
"Efficient Monitoring with a Clean UX"
4/5
What do you like best about Uptime.com?

I find Uptime.com clean and lightweight, with a UX that's easy to navigate and not full of non-important stuff. The pricing is alright and was a reason for switching from another product. Setting it up was very easy, and although we probably only use a fraction of its services, we're happy with the ones we do use. Review collected by and hosted on G2.com.

What do you dislike about Uptime.com?

N/A Review collected by and hosted on G2.com.

Dinesh M.
DM
Dinesh M.
Lead Database Administrator
Mid-Market (51-1000 emp.)
"Highly Reliable and User-Friendly Monitoring Tool"
5/5
What do you like best about Uptime.com?

I really like Uptime.com's clear and easy-to-understand dashboard, which makes my work monitoring databases and critical infrastructure simpler. The monitoring and alerting features are reliable, and the notifications are timely and configurable. I've been using Uptime.com for almost a year now, and I find the platform to be very user-friendly. The notifications I receive through both the web and mobile app are very helpful, which is something I'm really impressed with. We switched from another product called EyeLUT to Uptime.com because it's more user-friendly and cost-effective to the organization. Overall, I would say I'm quite happy with Uptime.com, and I would rate it a 10 out of 10. Review collected by and hosted on G2.com.

What do you dislike about Uptime.com?

Nothing to specify Review collected by and hosted on G2.com.

Sriharsha G.
SG
Sriharsha G.
Platform operations engineer -- SRE & Ops
Mid-Market (51-1000 emp.)
"Effortless Monitoring with Reliable Alerts and Intuitive Dashboards"
4.5/5
What do you like best about Uptime.com?

Uptime.com stands out for its straightforward setup, reliability, and the clear insight it provides into your website or service’s performance. The interface is intuitive, allowing you to easily set up uptime checks, SSL checks, and even comprehensive user-flow transaction monitors without any complicated configuration. Alerting is dependable, with minimal false positives, and it integrates seamlessly with tools like Slack, Teams, PagerDuty, and email or SMS, ensuring you’re promptly notified if issues arise. The dashboards and reports are well-designed and informative, offering performance trends, detailed downtime information, and actionable SLA insights for your team. With both synthetic and real user monitoring, as well as testing from various global locations, Uptime.com offers strong value compared to other monitoring solutions. In summary, it’s a reliable, user-friendly platform that delivers the visibility you need from a monitoring service. Review collected by and hosted on G2.com.

What do you dislike about Uptime.com?

Some common criticisms of Uptime.com focus on its cost, complexity, and usability. Many users find the pricing to be relatively high, particularly when additional checks or advanced features are needed. While the platform is straightforward for basic monitoring tasks, more advanced functions—such as multi-step transaction checks or in-depth API monitoring—can be somewhat complicated and require extra time to set up. Some users have also noted that alert notifications can sometimes be excessive or lack the level of customization they desire. The mobile experience is often seen as less robust than the desktop version. Overall, although the tool is powerful, some users believe it could be more intuitive and adaptable in certain aspects. Review collected by and hosted on G2.com.

BR
Brian R.
"Effortless Monitoring with Intuitive Interface"
4.5/5
What do you like best about Uptime.com?

I use Uptime.com to ensure my public websites and internet circuits are running efficiently. I appreciate that it proactively alerts me to problems without needing manual checks. The web interface is well put together, easy to navigate, and allows me to create and modify monitoring checks easily. I find the simple and clear navigation helpful, making it easy to see what I have configured with just one click. Although I wasn't involved in the initial setup, I've heard from my team that it was very easy to set up. Overall, I'm pleased with Uptime.com and would rate my likelihood of recommending it at least a 9. Review collected by and hosted on G2.com.

What do you dislike about Uptime.com?

The ability to test a user logging into a monitored website is a bit confusing when using the required tool/wizard. Review collected by and hosted on G2.com.

Response from Chinedu U of Uptime.com

Thank you so much for taking the time to share your experience with Uptime.com — we really do appreciate it!

We would like to learn a bit more about your experience with the user login monitoring feature, particularly around the setup process and the required tool/wizard used to configure the test. We would like to better understand which parts feel unclear or difficult to navigate and identify ways we can make the experience more intuitive.

We have a few questions and ask that you please reach out to our support team at support@uptime.com to allow us to continue looking into this for you.

GA
Ganesh A.
Small-Business (50 or fewer emp.)
"Top-Notch Uptime Monitoring with Great Notifications"
5/5
What do you like best about Uptime.com?

I really value the dashboards in Uptime.com to see the status of our SaaS application. SMS and email notifications are incredibly valuable and useful, as they alert me when the service is down. The initial setup was quite straightforward, which made getting started easy. I also appreciate how Uptime.com is one of the best services to track API endpoints and SaaS applications' uptime. Given the price we pay and the service we receive, Uptime.com has a significant positive impact on our services' availability. Review collected by and hosted on G2.com.

What do you dislike about Uptime.com?

Nothing Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Reliable monitoring that’s easy to set up and trust"
5/5
What do you like best about Uptime.com?

What I like best about Uptime.com is how quickly you can get real monitoring up and running without fighting the tool. The checks are reliable and flexible for things like HTTP/S, keyword monitoring, DNS, SSL, and ports. Alerts are easy to route and escalate to the right people, and the status pages look professional while still being simple to customize. On top of that, the reporting is actually useful, with SLA and performance trends that are easy to pull and share, so it’s not just “we got an alert,” it’s “here’s what happened and how we’re doing over time.” Review collected by and hosted on G2.com.

What do you dislike about Uptime.com?

A few things I’ve disliked are that some of the more advanced features and reporting can feel a bit buried in the UI at first, and it takes some trial and error to dial in alert noise so you’re not getting pinged for every tiny blip. I’ve also run into cases where the customization on status pages and notifications feels a little limited compared to what you’d expect if you’re trying to match a very specific brand or workflow. Review collected by and hosted on G2.com.

Response from Chinedu U of Uptime.com

Thank you so much for taking the time to share your experience with Uptime.com — we really do appreciate it!

We would like to learn a bit more about your experience with advanced features, reporting, alert configuration, and customization options. We would like to better understand which areas feel difficult to discover or configure, as well as how we can improve status page and notification flexibility to better support your workflows.

We have a few questions and ask that you please reach out to our support team at support@uptime.com to allow us to continue looking into this for you.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Robust Features, Simple Interface, and Great Support"
5/5
What do you like best about Uptime.com?

Straightforward interface and feature-rich application. Our number one goal is to catch any downtime before our users do. Uptime handles this flawlessly. Review collected by and hosted on G2.com.

What do you dislike about Uptime.com?

As of today, I haven’t encountered any downsides. Review collected by and hosted on G2.com.