Proactive monitoring of our hosted solutions

Actions to troubleshoot the incidents detected Review collected by and hosted on G2.com.

Low level of business relationships,

Yearly report would be appreciated Review collected by and hosted on G2.com.

Two of the things about Platform.sh that I enjoy immensely are their ability to (let you) automate processes and their focus on security.

As a SaaS company, we're using Platform.sh to run most of our projects. We're actively using their APIs to automate this process. The APIs are well documented and integrating this into our systems is straightforward.

Platform.sh takes the hassle out of hosting security. Having data at-rest encrypted, read-only file mounts and the necessary compliance (SOC 2 type 2) is a benefit for any organization serious about their security.

Our developers simply enjoy using Platform.sh. Review collected by and hosted on G2.com.

It can be hard to determine when you need to upgrade projects to different plans. We've integrated different tools (easy and straightworward1) to help monitor usage and detect issues, having some of that out of the box would've been better. Review collected by and hosted on G2.com.

All of it :-) We've migrated almost our full stack to Platform.sh, and as the platform allows us to manage almost every aspect of the hosting, we had no trouble at all. It's only in rare cases, we tend to reach out to Platform.sh excellent service (Slack, tickets,...) to help us out. Edge cases where we need complex architecture are figured out together, where all P.sh engineers are almost fully dedicated to help us out. I'm not sure what to list as "best", this kind of service or the product itself. Probably the combination of both. Projects running on P.sh are almost zero-worry and we can give some really good assurances to all our clients. Review collected by and hosted on G2.com.

At this point, we have over 40 projects and 18 team members. There is no way to manage this in bulk, which leads to a lot of manual actions. But imporovements have been shown during the Agency roadshows, so we're looking forward for these new features. The lack of detailed metrics goes the same way. Nothing in place yet, but future plans show some decent improvements on this topic.

The grid setup is something else worth mentioning. If an issue occurs (which it rarely does), a lot of projects are affected at the same time. This is a busy peak on our own service level, but we can handle this :-) Review collected by and hosted on G2.com.

Platform.sh itself is very flexible. You can upgrade the PHP version or add an extension just by changing one single line in the configurations. Also, you can very easy to fire up a bunch of services (Solr/Redis/Varnish/etc)

and will not require any k8s/docker knowledge. And their support is very responsive and helpful. Review collected by and hosted on G2.com.

This one is very hard to answer. I still can not find an answer after thinking a few minutes. Review collected by and hosted on G2.com.

We are a Swiss company with multiple B2B brands, one of which is a major SaaS ticketing platform. As our brand portfolio is growing, and we want to enable new digital marketing strategies, we contracted a specialised agency to develop our new multi-brand, multi-language, and multi-territory website. This is a complex process, and the agency is frequently releasing new versions of this website that need to be reviewed by various business users. With Platform.sh, this is extremely easy, as they can spin up a new branch of the site in just minutes, while cloning the entire content of the production server, merged with the new code. This is an incredible time-saver, and also means fewer errors. It also means that long term maintenance of the site will be considerably easier for both parties. Review collected by and hosted on G2.com.

For the moment we have these very long and complex URLs for every development branch. It would be better to see shorter and easier to understand version numbers straight in the URL. Review collected by and hosted on G2.com.

- They are constantly trying to innovate with automation processes that make it easier for developers to integrate it within their development cycle.

- The platformsh terminal tool is helpful without the need to open the interface every time.

- Easy to add multiple services (redis/solr etc.) with just the click of a button and also up to date versions

- Debugging on production with xdebug integration or opening a tunnel

- Integration with external partners (New relic, github, bitbucket) Review collected by and hosted on G2.com.

- Downtime can sometimes be hard to solve yourself. You are at the mercy of platformsh support. They have a general troubleshooting sheet, but when those don't work you cannot restart the server as an example.

- It can be hard to balance workers to get the best performance for your site. Increasing resources can be more costly than having your own server, so you need to dive a bit deeper into performance (which you could also see as a plus point)

- Missing the ability to set custom domains at branches other than master (and you are stuck with .site with is seen as untrustworthy by a lot services/blacklists)

- You cannot really trust on their snapshot for long term solutions. You cannot substract specific data from it. But also a plus point as it goes really fast to create a snapshot making it ideal for deployment rollbacks. Review collected by and hosted on G2.com.

Their tools allow our developers to focus on what matters and don’t worry about infrastructure.

Platform.sh assigned a success manager and technical people to help us in the onboarding process. The migration for our projects from Kubernetes (GKE) to Platform.sh went flawless.

The environments are very stable, backups are being created daily, and their support team answers questions quickly. Review collected by and hosted on G2.com.

There is nothing really that we dislike. There are some features that we miss, like metrics and external logging with Papertrail.

Platform.sh is listening very well to their customers, so we hope we will see those features in the near future. Review collected by and hosted on G2.com.

Platform.sh allows me to quickly set up web applications with a wide variety of dependencies and different service configurations. Their YAML-based configuration-as-code approach combined with their git-branch-is-an-environment philosophy makes it effortless to test updates to applications or service configurations and deploy them to production once you're happy. Their API makes it easy to build bespoke automations to fit our workflow in spinning up new projects and deploying our applications.

My favourite moment was when their PHP SDK showed some undocumented API mechanics that would make our lives easier. After asking about it the engineers dove into it, found that the API hadn't been used in years, and currently wasn't working. A day later they notified me that they had fixed the issue and documented the feature. We've been happily using that part of the API ever since. Review collected by and hosted on G2.com.

As Platform.sh has grown we have seen some pains that you expect from a growing organisation. Although a rare occurence my own knowledge of how Platform.sh works (or used to work) has on occasion surpassed that of a support representative. With that said the Platform.sh processes work well enough to involve a more senior representative when that occurs to help solve the problem. Their Slack support is also great, which means even their senior engineering leadership is never far away for the extremely niche questions. Review collected by and hosted on G2.com.

We have been using Platform.sh in our web development team for several years. We have improved not only our efficiency and productivity but also the security of our web applications.

And to be honest, our contacts at Platform.sh have always listened to our problems and tried to help us every time. Review collected by and hosted on G2.com.

There is very little to complain about. In the beginning, some areas were a bit unreliable, but again the Platform.sh teams were able to correct the situation and propose solutions quickly. Review collected by and hosted on G2.com.

With Platform.sh I don’t have to worry about the performance, availability and capacity of our hosting. Their tools allow our developers to focus on what matters and don’t worry about infrastructure. We are very flexible on what we need, for e.g., you need node.js, just add it to your config file and Platform.sh takes care of if. Review collected by and hosted on G2.com.

Really nothing to dislike on Platform.sh. We never encounter any blocker when we wanted to use or change something on our hosting. Really customer service takes a bit too long to answer a request, but other than that the service is great for us. Review collected by and hosted on G2.com.