--- title: Upsun Reviews meta\_title: 'Upsun Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 167 reviews by the users' company size, role or industry to find out how Upsun works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 167 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Development url: https://www.g2.com/categories/development --- ### Upsun Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **excellent customer support** of Upsun, which enhances their overall experience and satisfaction. [(3 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=1220636&qs=pros-and-cons#reviews) Users appreciate the **focus on innovation and accessibility** of Upsun, enhancing their overall experience and understanding. [(3 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2138519&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Upsun, highlighting its reliability and excellent support for seamless experience. [(2 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=1220493&qs=pros-and-cons#reviews) Users commend the **24/7 support** of Upsun, appreciating the reliable assistance available at any time. [(1 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230633&qs=pros-and-cons#reviews) Users value the **auto backup features** of Upsun, ensuring smooth deployments and reliable data protection. [(1 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=1218964&qs=pros-and-cons#reviews) Users face **access restrictions** with Upsun, needing support for DKIM records and repetitive setups per environment. [(1 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230440&qs=pros-and-cons#reviews) Users face **complexity issues** with domain support and activity queues, requiring workarounds and support interaction. [(1 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2138067&qs=pros-and-cons#reviews) Users face a **complex setup** for DKIM records in Upsun, requiring support for retrieval and separate records for each environment. [(1 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230540&qs=pros-and-cons#reviews) Users face a **difficult setup** with Upsun, requiring multiple requests and separate records for each environment. [(1 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230618&qs=pros-and-cons#reviews) Users face **domain issues** with CNAME support and activity queue dependencies, though support is helpful in resolving them. [(1 mentions)](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2138108&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Upsun ##### 1. Customer Support Users appreciate the **excellent customer support** of Upsun, which enhances their overall experience and satisfaction. [ See 3 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=1220636&qs=pros-and-cons#reviews) See Related User Reviews ![Trent S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trent S.") TS Trent S. Small-Business (50 or fewer emp.) 5.0/5 "Reliable and performance service" What do you like about Upsun? Easy to use (once you understand how it works), reliable, performance and great support ![Paul W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul W.") PW Paul W. Small-Business (50 or fewer emp.) 5.0/5 "Excellent support" What do you like about Upsun? Excellent support and security. The process of deploying a site works fine although documentation can be complex if you do this for the first time ##### 2. Helpful Users appreciate the **focus on innovation and accessibility** of Upsun, enhancing their overall experience and understanding. [ See 3 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2138519&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Innovative and Sustainable Solutions Made Simple with Upsun" What do you like about Upsun? The thing which i like most about Upsun is the way they give focus on blending innovation with sustainability. Apart from this, they are also really g ![Paul W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul W.") PW Paul W. Small-Business (50 or fewer emp.) 5.0/5 "Excellent support" What do you like about Upsun? Excellent support and security. The process of deploying a site works fine although documentation can be complex if you do this for the first time ##### 3. Ease of Use Users appreciate the **ease of use** of Upsun, highlighting its reliability and excellent support for seamless experience. [ See 2 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=1220493&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Innovative and Sustainable Solutions Made Simple with Upsun" What do you like about Upsun? The thing which i like most about Upsun is the way they give focus on blending innovation with sustainability. Apart from this, they are also really g ![Trent S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trent S.") TS Trent S. Small-Business (50 or fewer emp.) 5.0/5 "Reliable and performance service" What do you like about Upsun? Easy to use (once you understand how it works), reliable, performance and great support ##### 4. 24/7 Support Users commend the **24/7 support** of Upsun, appreciating the reliable assistance available at any time. [ See 1 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230633&qs=pros-and-cons#reviews) See Related User Reviews ![Trent S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trent S.") TS Trent S. Small-Business (50 or fewer emp.) 5.0/5 "Reliable and performance service" What do you like about Upsun? Easy to use (once you understand how it works), reliable, performance and great support ##### 5. Backup Features Users value the **auto backup features** of Upsun, ensuring smooth deployments and reliable data protection. [ See 1 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=1218964&qs=pros-and-cons#reviews) See Related User Reviews ![Thibault-Pierre G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thibault-Pierre G.") TG Thibault-Pierre G. Small-Business (50 or fewer emp.) 5.0/5 "Always patient and helpful" What do you like about Upsun? I think everything is moving to a right direction (following updates and good practices), because to me I feel it's built by developers for developers ### 5 Cons or Disadvantages of Upsun ##### 1. Access Restrictions Users face **access restrictions** with Upsun, needing support for DKIM records and repetitive setups per environment. [ See 1 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230440&qs=pros-and-cons#reviews) See Related User Reviews ![Trent S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trent S.") TS Trent S. Small-Business (50 or fewer emp.) 5.0/5 "Reliable and performance service" What do you dislike about Upsun? Unable to retrieve Sendgrid DKIM records without a support request plus having to setup new records per environment (they don't cascade down) ##### 2. Complexity Issues Users face **complexity issues** with domain support and activity queues, requiring workarounds and support interaction. [ See 1 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2138067&qs=pros-and-cons#reviews) See Related User Reviews JW James W. Small-Business (50 or fewer emp.) 4.5/5 "Ace fast hosting that's great for developers" What do you dislike about Upsun? It's not perfect - e.g. some domain providers don't support CNAMEs to be used for the non-www version of domains, and sometimes activities get stuck d ##### 3. Complex Setup Users face a **complex setup** for DKIM records in Upsun, requiring support for retrieval and separate records for each environment. [ See 1 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230540&qs=pros-and-cons#reviews) See Related User Reviews ![Trent S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trent S.") TS Trent S. Small-Business (50 or fewer emp.) 5.0/5 "Reliable and performance service" What do you dislike about Upsun? Unable to retrieve Sendgrid DKIM records without a support request plus having to setup new records per environment (they don't cascade down) ##### 4. Difficult Setup Users face a **difficult setup** with Upsun, requiring multiple requests and separate records for each environment. [ See 1 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230618&qs=pros-and-cons#reviews) See Related User Reviews ![Trent S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trent S.") TS Trent S. Small-Business (50 or fewer emp.) 5.0/5 "Reliable and performance service" What do you dislike about Upsun? Unable to retrieve Sendgrid DKIM records without a support request plus having to setup new records per environment (they don't cascade down) ##### 5. Domain Issues Users face **domain issues** with CNAME support and activity queue dependencies, though support is helpful in resolving them. [ See 1 mentions ](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2138108&qs=pros-and-cons#reviews) See Related User Reviews JW James W. Small-Business (50 or fewer emp.) 4.5/5 "Ace fast hosting that's great for developers" What do you dislike about Upsun? It's not perfect - e.g. some domain providers don't support CNAMEs to be used for the non-www version of domains, and sometimes activities get stuck d SF Saaed F. Director of Technology Mid-Market (51-1000 emp.) 2/28/2021 "Very happy with move from fixed infrastructure to Platform.sh" 5/5 What do you like best about Upsun? SportRx moved it website hosting infrastructure from a traditional fixed footprint vendor to Platform.sh and AWS about 9 months ago. The new environment has been very stable and Platform.sh support has been very proactive and timely. Their Magento expertise were very valuable in optimizing our Platform.sh environment as well as the included Fastly CDN to improve our site's performance and stability. Review collected by and hosted on G2.com. What do you dislike about Upsun? At the moment, the Platform.sh portal lacks customer visible metrics and notifications. But this is being addressed and we have been beta testers of their upcoming metrics functionality. Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? The primary problems we've solved with Platform.sh are: - An easily scalable cloud infrastructure compared to our previous fixed footprint environment. - Triple redundancy at both web server and database server layers. - Included staging environment with easy promotion to production. - Git integration. - Bundled and optimized Fastly CDN. - Magento optimization expertise. Review collected by and hosted on G2.com. Show More 3/5/2021 Current UserValidated ReviewerSource: Organic ![Miljenko V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miljenko V.") MV Miljenko V. Product Manager Small-Business (50 or fewer emp.) 3/16/2021 "Fast and excellent migration to the new environment." 5/5 What do you like best about Upsun? Responsiveness of the team that we worked with in all of the phases: planning, migration and post migration. Review collected by and hosted on G2.com. What do you dislike about Upsun? There is not a single thing i could point to as something we disliked. There were things that could have gone a bit better but that is negligible. Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? Our client was reaching the limits of the professional tiers on the Platform.sh and for some time we were thinking about the switch to the dedicated setup. Once we found out that client will be featured on one big TV show we made decision and needed to act fast. Together with Platform.sh team we were able to move from the grid to the dedicated setup within two days thus enabling client to survive 55000 concurrent users on the website which resulted in 17000 carts being created within four hours. Review collected by and hosted on G2.com. Show More Response from Raphaël Tinot of Upsun [Editedit](https://www.g2.com/survey_responses/upsun-review-4647639/official_response/edit) This is awesome news and I'm glad we were able to help! Current UserValidated ReviewerSource: Organic ![Krishnan N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krishnan N.") KN Krishnan N. CEO/CTO 9/21/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "gai tech review?" 5/5 What do you like best about Upsun? Really simple and functional CI environment. Nice local development env using platform cmd. Great support team Review collected by and hosted on G2.com. What do you dislike about Upsun? The per dev env pricing can be a deterrent for new comers to organisation to learn. At 10 EUR not a lot, but sometimes adds up! Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? B2B customers are comforted by the off-the-shelf GDPR guarantees, developers like the dev server CI, Sales get very prompt support from platform tech team Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Cosmetics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Cosmetics") AC Verified User in Cosmetics Enterprise (\> 1000 emp.) 4/1/2021 "Excellent service-level" 5/5 What do you like best about Upsun? We had two critical migrations to prepare and very short deadlines (less than two months). Platform.sh provided an excellent support for delivering our projects on-time. We had the onboarding phase with account managers and technical teams. We had a daily follow-up that enabled us to achieve our goals and a private channel to reach them easily. They ensure the technical tasks with our dev team with reactivity. We have been very impressed by their high quality job. In addition, we had a review together at the end of the project, 3 months later and we're still have semester follow up. I highly recommend Platform.sh for your projects. They have the best service-level ever. Review collected by and hosted on G2.com. What do you dislike about Upsun? The projects were closed four months ago. For now, we have not found any downsides within our needs. Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? We migrated two websites with Platform.sh using their host and CICD. We had some front-end issues quickly resolved in a short time. We can easily deploy our packages within our needs. Stil now, the two websites have no issue. We are satisfied. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 9/22/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Team lead, Developer" 5/5 What do you like best about Upsun? The flexibility, developer experience, and quality of the service are excellent. We do not only consider Platform.sh a good provider, but we also like it. It also matches well with our customers' requirements. Review collected by and hosted on G2.com. What do you dislike about Upsun? I'm not aware of any problems or downsides. Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? We use Platform.sh for hosting the sites and services we build on Drupal for our customers. The easiness of spinning up new sites and environments for production, development or demo usage or setting up pipelines is really convenient. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/15/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Use platform.sh for dev & customers teams" 4.5/5 What do you like best about Upsun? Easy to use on a daily basis, best performance, fastly learning Review collected by and hosted on G2.com. What do you dislike about Upsun? I haven't identified any shortages as of yet. Review collected by and hosted on G2.com. Recommendations to others considering Upsun: to try is to adopt Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? I was able to homogenize the development practices and gain in speed of deployment Review collected by and hosted on G2.com. Show More 9/21/2021 Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign MD Mark D. Chief Technology Officer Small-Business (50 or fewer emp.) 9/20/2021 "Platform.sh abstracts away hosting and infrastructure problems while remaining flexible." 5/5 What do you like best about Upsun? The flexibility offered by Platform.sh's tools. Review collected by and hosted on G2.com. What do you dislike about Upsun? There are limited notification and alerting options out of the box. Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? Abstracting away infrastructure upgrades so that keeping our applications up to date is a simple code change. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jeroen V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeroen V.") JV Jeroen V. CTO, co-founder Small-Business (50 or fewer emp.) 5/12/2021 "Sweet spot between shared hosting and container hosting" 5/5 What do you like best about Upsun? Enterprise-grade hosting without the hassle of infrastructure management Review collected by and hosted on G2.com. What do you dislike about Upsun? Multi-service app requires expensive plan Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? Being able to host our multi-tenant SaaS app in different regions. Review collected by and hosted on G2.com. Show More Response from Raphaël Tinot of Upsun [Editedit](https://www.g2.com/survey_responses/upsun-review-4735606/official_response/edit) Thanks for your review. Checking in a few months after Go Live to see if everything is still 5 stars! Current UserValidated ReviewerSource: Organic ![Aakash J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aakash J.") AJ Aakash J. Software Developer Small-Business (50 or fewer emp.) 7/27/2020 "Better if you want a quick deployment and easy to learn." 5/5 What do you like best about Upsun? The simplicity with which you can do things here are great. Review collected by and hosted on G2.com. What do you dislike about Upsun? little resources to learn if you are new to this. Also Cron jobs cause little issue to web deployment.At first when you set up the platform command on your local you will get some headache because it requires you to have php installed along with some services turned on. Which I think can be improved but since there whole platform is dependent on php so it has to be there or if they can provide an .exe installer to install on windows so it will be great just a simple installer like software has. Review collected by and hosted on G2.com. Recommendations to others considering Upsun: A good platform as a service here you will have a complete control on your machine as if its is your local computer not like others giving you some resources on rent. Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? I just came to give a try but it has been best giving you a free computer with no restrictions just do what you want to deploy with in a specific size. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ryan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan S.") RS Ryan S. President / CEO Small-Business (50 or fewer emp.) 5/26/2020 Business partner of the seller or seller's competitor, not included in G2 scores. ""Phenomenal application hosting power, itty-bitty learning curve"" 5/5 What do you like best about Upsun? One of the best things about Platform.sh is the fact that it basically enforces best practices development by basing itself on your project git repository. We all know a web application or website ought to use source code control, but practices vary from host to host and agency to agency. It also almost always excludes infrastructure from the equation. On P.sh you manage your container configuration, build and deployment processes, and code all from within your git repository, and simply by creating a new branch in the repository you have a complete replica of your production environment for new development, hot fixing, or staging changes. It's incredible, especially when you finally hit those cases where code changes require infrastructure changes (e.g. to add and configure a Solr index for advanced search) and you can deploy everything to production at once by merging the branch to master ... with zero downtime for deployment. The P.sh CLI and documentation are fairly robust, and their provide a wide variety of starting points for hosting different types of applications. I've yet to encounter a project that used a programming language they didn't already support. : ) Review collected by and hosted on G2.com. What do you dislike about Upsun? Platform.sh is a power tool and should be regarded as such when comparing price against budget hosts / shared servers. However, the price is still worth mentioning - you cannot run multiple application containers on the lowest priced plans for "heavier" applications like Drupal. You also need to pay attention to how many environments and users you're adding, as that can cause prices to scale out. When compared to what it would cost to build and manage the same infrastructure internally, though, it's a no brainer - we've enabled multiple enterprise customers to completely remove any internal sysadmin costs by migrating their application to P.sh, freeing those staff up for more productive application development. When managing a wide variety of sites on P.sh, we found that we needed to introduce our own centrally managed logging service, as it isn't easy out of the box to track resource utilization / errors across many different projects. Fortunately, we found a tutorial in their documentation that our development team followed to tie into DataDog as a log manager for us. Review collected by and hosted on G2.com. Recommendations to others considering Upsun: Give it a shot! There's a good chance you'll be impressed and immediately see how it can save you or your customers time and money in the long run. Review collected by and hosted on G2.com. What problems is Upsun solving and how is that benefiting you? We host and manage complex eCommerce web applications. By using Platform.sh, we don't have to worry about whether or not the sites will stay online when we deploy new features or bug fixes to production. We know the results in advance and can even use build hooks to prevent a deployment in case automated tests identify regressions. Furthermore, we can use their API to manage any number of projects at once - e.g. to deploy updates to all of our managed customers using our standard offering without having to individually update each one. That feature really changed the game for us as we sought to bootstrap our SaaS. Review collected by and hosted on G2.com. 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