Verified User in Restaurants
ER
Verified User in Restaurants
Small-Business (50 or fewer emp.)
"Solid product, expensive"
4/5
What do you like best about Upserve?

Simple, easy to use interface. Intuitive access to reports. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

It is expensive.

Wish there was an interactive inventory feature for wine lists Review collected by and hosted on G2.com.

Response from Kaylen Little of Upserve

Hi there - Thank you so much for your review. We're glad you're enjoying our product and that it's been easy for you to use while also being intuitive and resourceful. We are always looking for customer feedback to continue to improve and develop our product. Please continue to let us know how we're doing! Have a great holiday season and thanks again for your review.

Verified User in Restaurants
AR
Verified User in Restaurants
Small-Business (50 or fewer emp.)
"Overall very happy with Breadcrumb"
4.5/5
What do you like best about Upserve?

Quick ease of use, very intuitive. Automatic updates. Great backend. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

You cannot split a single item over 2 checks. Review collected by and hosted on G2.com.

Response from Kaylen Little of Upserve

Hello - Thank you for your review! It's customers like you that continue to help us grow. In terms of splitting checks, please reach out to your dedicated account manager who would be happy to walk through the process. In addition, we're happy to hear you find the product easy to use and intuitive, while also being able to be flexible with where you place your terminals. If you have any questions at all, we're here to listen and our support team is also available 24x7x365 for any technical issues you may have. Thanks again for your review and we look forward to working with you. Happy holidays!

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"So far so good"
4/5
What do you like best about Upserve?

Easy to use and consistently good customer service Review collected by and hosted on G2.com.

What do you dislike about Upserve?

not sure yet since we are new to using the system Review collected by and hosted on G2.com.

Response from Kaylen Little of Upserve

Hello and thanks so much for your review! We're glad your experience with our customer service has gone so well - we continue to pride ourselves in top of the line support and appreciate your positive feedback. Please feel free to reach out to your dedicated account manager with any questions as you continue to grow, streamline your reporting, and improve business operations. Have a great holiday season!

Verified User in Hospitality
AH
Verified User in Hospitality
Enterprise (> 1000 emp.)
"Intuitive and mobile but glitchy."
4/5
What do you like best about Upserve?

It's easy enough to use and very mobile. Not clunky like traditional POS systems Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Breadcrumb Live doesn't work. The network sometimes disrupts our flow of business during busy times. Connecting to customer service often takes a long time. Review collected by and hosted on G2.com.

Response from Kaylen Little of Upserve

Hi there and thank you for leaving us a review! We appreciate your feedback as it's a great way for us to hear from our customers so we can continue to improve the product. We're glad you enjoy the usability and the look and feel of our tablet based point of sale. We also hear and understand that there are some issues with connectivity during busy times. We'll continue to monitor this and strive to improve. Thanks again for your review and please don't hesitate to reach out to your dedicated account manager, who can walk through any questions you have. Thanks and have a great holiday season.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Breadcrumbs"
3/5
What do you like best about Upserve?

I like how easy to use the front of the house software is. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

I dislike how minimal reporting is. I also dislike how not they charge me for the merchant fees as one big lump sum as opposed to taking it out of every transactions. Review collected by and hosted on G2.com.

Response from Kaylen Little of Upserve

Hi there and thank you for your review. We appreciate the feedback as we continue to learn from our customers to develop our product. Please don't hesitate to reach out to your dedicated account manager who can walk you through our reporting structure and discuss any concerns you might have. We want to ensure that every concern is taken care of promptly, and the best way to do that is to hop on a call with your account manager. We also have a 24x7x365 support line for any technical questions / issues you might be running into. As mentioned above, we want to ensure your experience is a positive one and we will do whatever we can to ensure your business operations are running smoothly.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Mostly Good"
4/5
What do you like best about Upserve?

The ease of use and inexpensive cost. It's mostly fine but can be glitchy. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

It tends to cut out at very busy times and when that happens, there is no customer support Review collected by and hosted on G2.com.

Response from Kaylen Little of Upserve

Thank you for leaving us a review! We are always looking to develop and grow, and it's customer feedback that allows us to do so. It's great to hear you find the system easy to use but we're sorry to hear that the system cuts out when you are experiencing busier times. We will continue to develop our product to make it cater to the customer and guest experience. If you ever have any questions or issues moving forward, please feel free to reach out to your dedicated account manager or our 24x7x365 support team who is happy to help. Thanks again for leaving us a review and have a great holiday season!

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Breadcrumb Review"
4/5
What do you like best about Upserve?

The ease of updating menus without having to take the system offline is great! Mobile access allows me to step away from the restaurant but remain connected. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Occasionally the iPad stand is difficult to move around. Review collected by and hosted on G2.com.

Response from Kaylen Little of Upserve

Hello there - Thank you so much for your review. We're glad you're able to use our menu feature, even if the system is offline, and we also love to hear when customers are able to step away but still see what's happening at their business. Please continue to let us know how we can help you succeed and continue to make your guest experience a great one. Here's to a great holiday season ahead!

Daniel P.
DP
Daniel P.
Assistant Manager
Food & Beverages
Small-Business (50 or fewer emp.)
"FOH Counter Service POS"
4.5/5
What do you like best about Upserve?

Ease of use, very fast. Ability to track sales and product mix over an extended time period (weeks, months, etc.) Also, many upgrades have fixed things I have found dissatisfying in the past. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Occasionally the server will go out, which can be frustrating and inhibit quality service. Review collected by and hosted on G2.com.

Response from Kaylen Little of Upserve

Hi Daniel - Thank you for leaving us a review. It's nice to hear that your experience with Breadcrumb has been one that's easy to use and fast, an important part of keeping up with your restaurant operations. We understand that there is some frustration when the server goes down and it slows down your system. We will continue to ensure that this type of feedback is brought back to our product team to review and improve the product. Thanks again for your review and have a great holiday!

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Breadcrumb"
4/5
What do you like best about Upserve?

Easy interface, good customer service and pricing plans. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Creating menu buttons is a bit to hard. Need to be able to create sub categories more easily Review collected by and hosted on G2.com.

Response from Kaylen Little of Upserve

Hello and thank you so much for leaving us a review. We're glad you find the interface easy to work with and that you enjoy the service our customer team provides. We value that feedback as we are constantly working to ensure our customers are taken care of and supported 100%. We will pass on your feedback regarding the subcategories in our menu feature. Please continue to provide us feedback as we are always looking to improve and develop. If you have any questions, please reach out to your dedicated account manager or reach our 24x7x365 customer support team for technical support. Thanks again for leaving us a review and happy holidays.

Verified User in Mental Health Care
UM
Verified User in Mental Health Care
Small-Business (50 or fewer emp.)
"Good, but not for me"
3.5/5
What do you like best about Upserve?

When working at a restaurant with over 20 tables, it is nice to use a POS system that shows a map of the tables and whether or not they are "green" or have customers sat at a quick glance. As a server, it was also great to be able to transfer items/tables to other coworkers in the event that you had someone take over your table. This situation doesn't occur too often, but when it does, Breadcrum has an easy fix. In addition, "firing" items to the kitchen printers was very quick and simple as compared to other systems Review collected by and hosted on G2.com.

What do you dislike about Upserve?

At my restaurant, we felt that breadcrum would be a better fit for places that do most of their business with takeout orders. In addition, the system would freeze or work extremely slowly on a weekly/biweekly basis, which is extremely inconvenient when the restaurant is packed. Review collected by and hosted on G2.com.

Response from Kaylen Little of Upserve

Hi there - Thank you so much for leaving us a review. We're happy to hear the table map and ordering systems have helped you streamline your front-of-house and back-of-house operations. We're sorry to hear that you've experienced times when the system has been down and functioning at a slower pace, but we appreciate the feedback as we are continuously working to improve the ease-of-use of our product. We're glad you're able to use the sales summaries and if you have any other questions, please don't hesitate to reach out to your dedicated account manager. Thanks for your review and happy holidays!