Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
"Upserve POS"
5/5
What do you like best about Upserve?

Ease of use for the service staff. Quick menu set up. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Offline mode has never worked properly. Chat feature on customer service is never live. Review collected by and hosted on G2.com.

Pete M.
PM
Pete M.
General Manager
Small-Business (50 or fewer emp.)
"Like Reporting Tools"
4.5/5
What do you like best about Upserve?

Gave me the reporting tools I needed and so richly deserved. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Didn't like to programming set-up process Review collected by and hosted on G2.com.

RA
Robert A.
Dir. of Finance
Small-Business (50 or fewer emp.)
"Restaurant POS that you have to look at!"
5/5
What do you like best about Upserve?

Easy to setup and configure. You can start out with the basic plan and as your company grows add on more features easily. Nice that it comes with a merchant processing built in and the rates are very competitive. Wish the higher plans were a bit cheaper as the $$ can get up there if you have more terminals. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Email support could be a little better, but not the end of the world. Review collected by and hosted on G2.com.

Verified User in Restaurants
IR
Verified User in Restaurants
Mid-Market (51-1000 emp.)
"Great POS Product"
5/5
What do you like best about Upserve?

Functionality and ease of use, plus great customer service. I receive immediate assistance with any issues and the customer service agents are all extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Lack of functionality with certain systems. Review collected by and hosted on G2.com.

JC
jamie c.
Partner
Small-Business (50 or fewer emp.)
"Upserve - The Best Restaurant POS"
5/5
What do you like best about Upserve?

It's fast, intuitive, and robust. Upserve's 24 hour support is free no matter what time you need them and they are extremely responsive. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

The KDS features could use some enhancements. Review collected by and hosted on G2.com.

Allison C.
AC
Allison C.
Service Manager
Restaurants
Small-Business (50 or fewer emp.)
"Great system"
4/5
What do you like best about Upserve?

Easy to navigate and change when items change within a restaurant. Also very user friendly and quick to learn. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

The WiFi-only system has cons whenever the internet goes down. Besides that’s its wonderful! Review collected by and hosted on G2.com.

KN
keerthana N.
Admin Assistant-part time
Small-Business (50 or fewer emp.)
"Good service for the restaurants"
3/5
What do you like best about Upserve?

I like the reports tab as it provided variety of options to play with and are useful in tracking the time cards accurately and also in sales it gives the details as required.The support team is very responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Nothing to dislike the software but it can be made more user friendly and also it would be helpful if the information updated can be reflected immediately as it takes more than 24 hours for the system to show the updated information. Review collected by and hosted on G2.com.

Verified User in Restaurants
AR
Verified User in Restaurants
Small-Business (50 or fewer emp.)
"Upserve Review"
4.5/5
What do you like best about Upserve?

Ease of use, back end data is useful for projections/inventory etc. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

POS goes offline frequently and causes credit card payments not to capture Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"A simple and intuitive program for an efficient food service role"
3.5/5
What do you like best about Upserve?

The simplicity and intuition the program brings. Modifications can be made easily using the iOS’ “3D touch” feature in addition to other things. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Cash payments and refunds can sometimes be more complicated and not as streamlined as the rest of the program. Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"Great tech."
4/5
What do you like best about Upserve?

The ability to capture so much in one system is fantastic. Review collected by and hosted on G2.com.

What do you dislike about Upserve?

Login can be a challenge. Have had some technical difficulties. Review collected by and hosted on G2.com.