It is a very intuitive system. Very easy to use. Review collected by and hosted on G2.com.

The billing aspects can be problematic and confusing. Review collected by and hosted on G2.com.

The customer service of UPserve is some of the best I have ever experienced. Review collected by and hosted on G2.com.

The front end of the software is a bit clunky and slow. Not ideal for a retail setting with high volume. Review collected by and hosted on G2.com.

The customer service employees are some of the best I have ever come across in hospitality. Review collected by and hosted on G2.com.

The vague details as to why terminals are in Offline Mode. Review collected by and hosted on G2.com.

The best thing about Upserve is how user friendly it is. Easy to find products and create new payments types. Customer services are helpful and supportive. Menu setup is easy and intuitive. I like how you can copy an item and change items within seconds. The staff are able to use the program in training mode to become efficient using the product prior to service. Review collected by and hosted on G2.com.

Would like some better back-end reporting options like searching for the last 4 digits of a credit card when trying to find a particular transaction. There are times that the system goes down and while it is easy to use in offline mode, it is frustrating that it went down so often. It seems that this problem has be fixed recently. Review collected by and hosted on G2.com.

Server Data Feature - being able to pinpoint areas of opportunity via category sales and table turn times is key to training and increasing the bottom line. The fact that this system is cloud-based is HUGE. No more back office computer to work with - I am able to update/change menu items on the fly for my staff even when I'm not on site. I love that support is 24/7 with real people via chat or phone. Review collected by and hosted on G2.com.

Offline Mode - this is a difficult subject, as I haven't really found a better solution to be honest, but only being able to work off of one ipad when we're slammed just isn't feasible. You are unable to schedule happy hour/special pricing/discounts for certain times. The work around is creating duplicate items priced accordingly and placing them on a menu that is scheduled to show up at a certain time - this makes reporting surround item sales difficult to track. Additionally, even though the menu you create only shows up at a certain time, those discounted items are always available via search function. Review collected by and hosted on G2.com.

The program is very intuitive and user friendly. Easy to make changes on the fly at the iPad or from a computer. I've worked with other POS systems, and Upserve is so simple and easy to understand. Review collected by and hosted on G2.com.

Sometimes because the program runs on IOS there are problems related the IOS software updates. The tech team is usually pretty good about resolving these issues quickly, but there is one issue now that has yet to be resolved and I'm starting to get impatient. Review collected by and hosted on G2.com.

I love the menu integration. AND the customer service is second to none. They are really doing it right. I love the way I can sort through the data with such specific filters and compare things. Review collected by and hosted on G2.com.

It's a little challenging to add menus when you first do it, but their team is right there whenever you need them to help out. There are A LOT of features and that was a little overwhelming at first. Review collected by and hosted on G2.com.

I like the fact that the system works completely while in offline mode, the back office functionality is excellent and the it incredibly easy for a new-hire to be fully versed. Review collected by and hosted on G2.com.

I dislike the fact that the table view shows all tables currently open instead of only tables opened by the logged in user. Review collected by and hosted on G2.com.

Upserve is a quick, instinctive, and hearty item simple to arrangement and design. The ordinary updates to the product have reliably made it progressively powerful and with better usefulness. Being cloud based makes working anyplace simple, offline capacities, simplicity of programming, giving an account of all parts of the business. The simplicity of contributing new item or altering existing item is extraordinary. The help group is responsive and supportive. Review collected by and hosted on G2.com.

So far I haven't go over anything about Upserve that I don't care for it suits our café needs. Review collected by and hosted on G2.com.

Back office system is great and easy to use without having to remote into a server Review collected by and hosted on G2.com.

Ability to remote into the actual terminals to remotely assist users Review collected by and hosted on G2.com.