--- title: Upserve Reviews meta_title: 'Upserve Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 90 reviews by the users' company size, role or industry to find out how Upserve works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 90 scale: '5' date_modified: '2026-08-07' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # Upserve Reviews **Vendor:** Upserve **Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Average Rating:** 4.1/5.0 **Total Reviews:** 90 ## About Upserve Upserve POS is the industry-leading, cloud-based Point-of-Sale (POS) system used by thousands of restaurants with a passion for providing remarkable hospitality. Designed by restaurateurs for restaurateurs, Upserve POS merges an easy-to-use interface with modern capabilities so you get smooth operations and the ability to focus on your people and guest experience. Combined with Upserve HQ and payment processing, this is the only complete restaurant management solution in the industry, purpose-built for the restaurateur. ## Upserve Reviews ### 1. Upserve Light speed to Light down **Rating:** 3.0/5.0 stars **Reviewed by:** Deepak g. | Senior Executives , Market Research, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Upserve?** - Upserve was Working Light Speed on its Own Way - Table Marking and Blocking Serivice have been good features - Helped to Learn the Analitics of Ups and Downs of the Business - Good additional of POS - Customised Integration Service **What do you dislike about Upserve?** - After Acquering Breadcrumb POS in 2016 Service were been worst than Ever - Support/Help desk is a major Failure to them & this MADe us Mad to get rid of this servide **What problems is Upserve solving and how is that benefiting you?** - Billing: Billing and Marking of Ordered Food - Inventory: Inventory and Stock Update of the Kitchen and Goods - Employee Management: Helps to Employee Management- and work allocation - Customization: Customizing of Application and Can be include order requirment ### 2. Good service for the restaurants **Rating:** 3.0/5.0 stars **Reviewed by:** keerthana N. | Admin Assistant-part time, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2019 **What do you like best about Upserve?** I like the reports tab as it provided variety of options to play with and are useful in tracking the time cards accurately and also in sales it gives the details as required.The support team is very responsive and helpful. **What do you dislike about Upserve?** Nothing to dislike the software but it can be made more user friendly and also it would be helpful if the information updated can be reflected immediately as it takes more than 24 hours for the system to show the updated information. **What problems is Upserve solving and how is that benefiting you?** It helps in tracking the business and employee time cards. ### 3. Rough start, easy to use, time will tell **Rating:** 3.0/5.0 stars **Reviewed by:** Marc G. | New Business Development, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2019 **What do you like best about Upserve?** Ease of use, 24/hr phone support people are great **What do you dislike about Upserve?** Transition from old ownership to new was a nightmare. Working off spreadsheets & missing deposits. **Recommendations to others considering Upserve:** Plan ahead, at least a month **What problems is Upserve solving and how is that benefiting you?** Its a POS. it takes all the sales & breaks them down to inform us of our direction ### 4. pretty easy to use nice interface **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** December 31, 2018 **What do you like best about Upserve?** the interface is pretty and it is pretty easy to use **What do you dislike about Upserve?** its a little counterintuitive and unclear when you hit "send" and the tickets are ugly when you print them out **What problems is Upserve solving and how is that benefiting you?** good for different toppings and customizing orders ### 5. Ok **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2018 **What do you like best about Upserve?** Clock in. Ring up. Charge customers. Clock out. **What do you dislike about Upserve?** Hard to transfer tabs to other employees. **What problems is Upserve solving and how is that benefiting you?** Inventory control. Time clock control. ### 6. User friendly, relatively accessible customer support. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2016 **What do you like best about Upserve?** Breadcrumb as a POS is very easy to use for servers and bartenders, as well easy to program new and changed items. It is easy to use when tracking hours or locating old checks to reference or email to the guest. Phone support is available 24/7, and most customer service reps are fluid in helping fix the problem. **What do you dislike about Upserve?** The only support offered is over the phone, there is no tech support that can come out and physically help you with any hardware issues. Certain basic and necessary pieces of hardware are marked up incredibly high based on what they cost at any other computer retailer. Just know that the system itself is relatively inexpensive compared to Aloha or Micros, however they will charge you for every small piece that you also need to be fully functional. There is no function print out an item sales report or Product Mix directly from the POS terminal (similarly as the servers print out their reports), there is also considerable lag time on getting an accurate report on busy nights. **What problems is Upserve solving and how is that benefiting you?** It's very helpful in tracking items sold over the course of ANY period of time. As well, tracking holiday sales and specific items on certain days to plan for the future. **Official Response from Kaylen Little:** > Hi there and thank you for your review. We're glad to hear you find the system easy to use and that you've had good experiences with our customer support lines. It's always great to hear this kind of positive feedback and we will pass the word on to our support team. We also hear your concern regarding support that can physically be at your location for any hardware issues. We understand and will bring this feedback to our team as well. It's this type of feedback that helps us grow and continue to improve the customer experience. Feel free to reach out to your dedicated account manager to ensure you're using all that the product has to offer, and more. ### 7. Cool and easy to use but has its drawbacks **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2016 **What do you like best about Upserve?** It's easy to use and has a nice interface. **What do you dislike about Upserve?** It only works on the Apple platform. Many of my employees have Android devices. Also, Apple devices are expensive, unreliable and are expensive to maintain and repair. The equipment also has broken for us rather frequently. We have had to replace multiple components more than expected and we are not particularly high volume. The cost is also high considering our volume. I do not like a licensing-type pricing structure and would rather pay one time if the company will not warrant the components during our use. **What problems is Upserve solving and how is that benefiting you?** It's an intelligent cash register but it really only works well for a fast food type restaurant. **Official Response from Kaylen Little:** > Hi there and thanks for leaving us a review. We appreciate the feedback and understand some of your concerns regarding the Apple integration and the components you need to run an efficient operation at a high volume. We are continuing to take our customer feedback to help improve the product and improve the customer experience, and we'll be sure to bring this to our product team. In the meantime, please feel free to reach out to your dedicated account manager for help with any questions you have or reach our 24x7x365 support line. Thanks again for your review and we hope you have a great holiday season. ### 8. We like Breadcrumb for being intuitive but have problems with service outtages. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2016 **What do you like best about Upserve?** It's really easy to use. The interface is really simple and a new server can easily guess how to do things like delete an item without asking a manager how. **What do you dislike about Upserve?** Tech support could be better and we have had problems with the iPads staying connected to our wifi/the iPads connecting to the printers etc. The iPad actually doesn't really function in offline mode and reconnecting during a busy service is a real pain. **What problems is Upserve solving and how is that benefiting you?** Not sure what this question is about? We just use this as a POS. It's easier to train new servers with than our old system. **Official Response from Kaylen Little:** > Hello and thanks for your review! We're so glad you find the system easy to use, especially for new hires. We're also continuously looking to improve our response to call time and hope to continue to improve in this area moving forward. Thanks for taking the time to leave us a review and if you have any questions, please don't hesitate to reach out to your dedicated account manager. Have a great holiday season! ### 9. Average. It works decent. I have been content. **Rating:** 3.0/5.0 stars **Reviewed by:** Felipe D. | Exec Chef/ Partner, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2016 **What do you like best about Upserve?** Simple interface. Easy to use for everyone. New people get it fast. **What do you dislike about Upserve?** Very little to do beyond a simple POS. Offline mode is terrible. I just stop using the system and turn to cash only creating many headaches. **What problems is Upserve solving and how is that benefiting you?** Simple POS that is affordable. It works and that's it. **Official Response from Kaylen Little:** > Hi Felipe! Thank you for your review. It's customers like you that help us continue to grow and improve. We're glad you enjoy the interface of the Breadcrumb POS. If you ever have more questions on how to utilize our product , please reach out to your dedicated account manager, Allison, who will be happy to schedule a time with you. Allison has shared that she has left you a voicemail and has sent you an email to find a time to hear more about your experience. We also have 24x7x365 support team who is available to answer your questions. Thank you! ### 10. Breadcrumb Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2016 **What do you like best about Upserve?** User friendly for servers Quick reference to data **What do you dislike about Upserve?** Unable to obtain data and transfer into an excel format Inability to read server's average ticket per day vs per week in a glance. **What problems is Upserve solving and how is that benefiting you?** I have more issues than solutions regarding breadcrumb. I believe with Upserve, it may be resolved. We have an appointment with Upserve next week to discuss the issues and solutions. We hope to get the benefits then. **Official Response from Kaylen Little:** > Hi and thanks for leaving us a review. It's great to hear your servers find the system easy to use and that it provides quick data when you need it most. We also appreciate you letting us know some of the issues you have, so we can work to improve the system. It's great to hear you have a call with our team this week to discuss the opportunity to use Upserve, to help you navigate all of the valuable data you collect on a day-to-day basis. We can assure you that our customers are our top priority and we strive to ensure that you are making the most out of our products to help your business grow. Thanks again for your review! ### 11. BC review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2016 **What do you like best about Upserve?** That it saves the credit card numbers when working offline and can email receipts from the home page. **What do you dislike about Upserve?** Too many buttons to push to modify items - it is difficult to use it quickly in a full service restaurant with a bar **What problems is Upserve solving and how is that benefiting you?** It is less expensive than other POS systems **Official Response from Kaylen Little:** > Hi there and thank you for leaving us a review. We're happy to hear you find offline mode a beneficial feature to our product as well as the ability to email receipts. These are all parts of the product we're continuing to improve and grow. We also appreciate your candid feedback regarding the modification of items and will continue to try and streamline these processes for our customers. If you have any questions, your dedicated account manager is available via email and phone, along with our 24x7x365 support lines. Thanks again for your review and have a good holiday season. ### 12. A necessary tool just like every other Pos **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2016 **What do you like best about Upserve?** User-friendly - easy to train the staff on **What do you dislike about Upserve?** Maintenance: Doesn't remember customer's email. Difficult to work offline. **Recommendations to others considering Upserve:** Obtain training on hardware setup - learn how to use the menu setup. **What problems is Upserve solving and how is that benefiting you?** It is easy to look up transactions using quicker customer interfaces. ### 13. Owner **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2016 **What do you like best about Upserve?** The cost and ease of entering information **What do you dislike about Upserve?** System goes down frequently (have had comcast our internet provider out several time but the signal strength does not seem to be the issue). Poor follow up on product and updates. **What problems is Upserve solving and how is that benefiting you?** Reporting is benefincial **Official Response from Kaylen Little:** > Hello and thank you for leaving us a review! It's great to hear you enjoy the cost and ease-of-use that you experience with Breadcrumb. We appreciate the feedback and are constantly looking to improve the product, so please don't hesitate to reach out to your dedicated account manager if you run into issues or have ideas on how to ensure you continue exceeding your guest experience. We will also make sure our communication improves so you know when we're updating the product. Thanks again for your time and have a great holiday season. ### 14. Breadcrumbs **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2016 **What do you like best about Upserve?** I like how easy to use the front of the house software is. **What do you dislike about Upserve?** I dislike how minimal reporting is. I also dislike how not they charge me for the merchant fees as one big lump sum as opposed to taking it out of every transactions. **What problems is Upserve solving and how is that benefiting you?** Not solving any business problems. **Official Response from Kaylen Little:** > Hi there and thank you for your review. We appreciate the feedback as we continue to learn from our customers to develop our product. Please don't hesitate to reach out to your dedicated account manager who can walk you through our reporting structure and discuss any concerns you might have. We want to ensure that every concern is taken care of promptly, and the best way to do that is to hop on a call with your account manager. We also have a 24x7x365 support line for any technical questions / issues you might be running into. As mentioned above, we want to ensure your experience is a positive one and we will do whatever we can to ensure your business operations are running smoothly. ## Upserve Discussions - [How much does Breadcrumb cost?](https://www.g2.com/discussions/cost-c0caca9f-a3b5-44bb-9f49-500f5cfa5e25) - 1 upvote - [How else can Breadcrumb help me?](https://www.g2.com/discussions/how-else-can-breadcrumb-help-me) - 1 upvote - [Does Breadcrumb integrate with other tools?](https://www.g2.com/discussions/integrations-2d918d16-3a58-4d02-9025-0ee723e102fb) - 1 upvote - [Is Breadcrumb right for me?](https://www.g2.com/discussions/is-breadcrumb-right-for-me) - 1 upvote - [What is Breadcrumb?](https://www.g2.com/discussions/breadcrumb) - 1 upvote - [View Upserve pricing details and edition comparison](https://www.g2.com/products/upserve-2019-05-21/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+04%3A47%3A32+-0500&secure%5Bsession_id%5D=053af5cc-29c1-4efa-8f80-ced7b5129e7a&secure%5Btoken%5D=fdfbff7b7168bef6a27e5759d27c65685af83fdf588f9f6bbd6674dd5dd3ae16&format=llm_user) ## Upserve Integrations - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Upserve Features **Administration** - Menu Building - Inventory Management - Employee Scheduling - Accounting - Reporting & Analytics - Loyalty Management - Retail Inventory Management - Invoice Management - Layaway Management - Delivery Management - Real-Time Reporting - Reporting & Statistics **Platform Basics** - Reporting - Interoperability - Real-Time Reporting - Labor Cost Reporting **Meal Service** - Payment Gateway - Table Management - Check Adjustment - Kitchen Tickets - Takeout & Delivery - Receipt Management - Sales Tax Management - Gift Card Management - Promotions Management - Purchase Order Management - Returns Management - eCommerce Management - Commission Management - Sales Order Management - Discount Management - Order Management - Recipe Management - Reservations Management - Tips Management - Bar Tab Management - Employee Management - Cash Management - Kitchen/Menu Management - Partial Payments - Stock Management - Pricing Management - Price/Margin Management - Split Checks **Back Office** - Built-in Accounting - Employee Management - Real-Time Analytics - Stock Management - Order Management - Reporting/Analytics **Front of Office** - Point of Sale (POS) - Table Management - Kitchen Ticketing - Reservations - Purchase Order Management - Gift Card Management - Promotions Management - Discount Management - Wait List Management - Reservations Management - Kitchen/Menu Management **Additional Functionality** - Barcode/Ticket Scanning - Access Controls/Permissions - Activity Dashboard - Accounting Integration - API - Order Tracking - AI Copilot - Customer History - Payment Processing - Third-Party Integrations - Dynamic Pricing - Transaction History - Customizable Reports - Multi-Location - For Bars/Clubs - Clock In/Out - Credit Card Processing - Customer Database - Time Clock - Inventory Control - Product Catalog - Generative AI - Offline Access - Loyalty Program - Sales Trend Analysis - Customizable Categories - Sales Reports - CRM - Restaurant POS - Data Import/Export - Inventory Tracking - Point of Sale (POS) - Customer Accounts - For iPad Devices - SSL Security - Real-Time Data - For Retail - Barcode Recognition - Reporting & Statistics - Real-Time Updates - Billing & Invoicing - Ordering Automation - Retail POS - Alerts/Notifications - For Restaurants - Order Entry - Mobile Access - Online Ordering **Platform Data** - Dashboard - Activity Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Accounting Integration - Third-Party Integrations **Generative AI** - AI Text Summarization - AI Text-to-Speech - Generative AI **Additional Functionality** - Inventory Tracking - Time Clock - Order Entry - Credit Card Processing - Performance Metrics - Mobile Access - Multi-Location - Real-Time Data - Customizable Branding - Sales Reports - Social Promotion - Real-Time Notifications - Loyalty Program - Access Controls/Permissions - Billing & Invoicing - API - Order Tracking - Reporting & Statistics - Sales Trend Analysis - Real-Time Updates - Online Ordering - Customizable Reports - Barcode/Ticket Scanning - Delivery Tracking - Customer History - Forecasting - Customer Database - AI Copilot - Alerts/Notifications - Electronic Payments ## Top Upserve Alternatives - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (353 reviews) - [TouchBistro Restaurant POS](https://www.g2.com/products/touchbistro-restaurant-pos/reviews) - 4.1/5.0 (106 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) - 3.9/5.0 (327 reviews)