Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Time saver!"
4/5
What do you like best about Upscope?

It is so beneficial to see the customer's screen while they sign up for our services. Upscope improves efficiency and the time spent on the call. Review collected by and hosted on G2.com.

What do you dislike about Upscope?

Upscope isn't always reliable. Sometimes the customer's screen will not load; therefore, I cannot see what they're referring to. Review collected by and hosted on G2.com.

Ivy P.
IP
Ivy P.
Senior Mortgage Loan Originator- Customer Success Associate
Small-Business (50 or fewer emp.)
"Platform"
5/5
What do you like best about Upscope?

Excellent platform for assisting external client Review collected by and hosted on G2.com.

What do you dislike about Upscope?

I didn't like that we are not able to see past our website. Review collected by and hosted on G2.com.

Justice T.
JT
Justice T.
Customer Success Associate II
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Upscope is straight forward and very effective!"
5/5
What do you like best about Upscope?

Upscope makes it easier to assist customers who are visual learners or not very tech savvy. Review collected by and hosted on G2.com.

What do you dislike about Upscope?

Sometimes it doesn't connect automatically is customers aren't on a specific screen. I think it would beneficial to inform them where to be before starting. Review collected by and hosted on G2.com.

Jennifer B.
JB
Jennifer B.
Customer Experience Manager
Small-Business (50 or fewer emp.)
"Extremely helpful tool for troubleshooting!"
4.5/5
What do you like best about Upscope?

This allows us to view our user's screen in real-time to help us troubleshoot or diagnose an issue occurring. This can be especially useful if you are unable to replicate the issue they are experiencing! Review collected by and hosted on G2.com.

What do you dislike about Upscope?

There are no real downsides with utilizing Upscope! Review collected by and hosted on G2.com.

Jack H.
JH
Jack H.
System Administrator
Small-Business (50 or fewer emp.)
"works perfectly. excellent customer service"
5/5
What do you like best about Upscope?

software works flawlessly. Yes there will still be a few mouse position inaccuracies here and there, but overall its speed, ease of access, accuracy I'd consider flawless

customer support is excellent as well. very fast turn around time and always fixes the issue Review collected by and hosted on G2.com.

What do you dislike about Upscope?

mouse position is sometimes inaccurate. overall not a very big issue for us. Review collected by and hosted on G2.com.

Jessica C.
JC
Jessica C.
Payroll Specialist
Small-Business (50 or fewer emp.)
"Review of Upscope"
4/5
What do you like best about Upscope?

Upscope is helpful when I'm able to see what the customer sees. That way, I can walk them through any necessary troubleshooting steps with no miscommunication. Review collected by and hosted on G2.com.

What do you dislike about Upscope?

The login process is sometimes an issue. Review collected by and hosted on G2.com.

Shayla T.
ST
Shayla T.
Customer Success Manager
Small-Business (50 or fewer emp.)
"I love being able to help customers remotely; solving problems and training is easier."
5/5
What do you like best about Upscope?

How easy it is to view and control the screens of customers is my favorite feature. Review collected by and hosted on G2.com.

What do you dislike about Upscope?

Sometimes there is a lag when sharing screens. Also that I can not type or refresh; only the customer can. Review collected by and hosted on G2.com.

Freya W.
FW
Freya W.
Operations support
"Quick and convenient way to guide customers on screen"
4/5
What do you like best about Upscope?

Quick and convenient way to view our customers screen and guide them to compleiting their task without having to explain over the phone or written Review collected by and hosted on G2.com.

What do you dislike about Upscope?

Can sometimes be a bit clunky and slow to load up Review collected by and hosted on G2.com.

Danisha J.
DJ
Danisha J.
Customer Service Representative
Small-Business (50 or fewer emp.)
"It is quick and efficient when it comes to helping others."
5/5
What do you like best about Upscope?

I like that it is very fast and I have not had any glitches. Review collected by and hosted on G2.com.

What do you dislike about Upscope?

I do not have any dislikes. Everything works well for me. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Sometimes it works, sometimes it doesn't. When it does, its great"
3.5/5
What do you like best about Upscope?

How i can view what the other person is doing on their side Review collected by and hosted on G2.com.

What do you dislike about Upscope?

Sometimes it doesn't catch when the other is inside of their account Review collected by and hosted on G2.com.