Being able to write and circle things on their screen Review collected by and hosted on G2.com.

The lag between screens when the client switches Review collected by and hosted on G2.com.

I love how easy it is to use and activate Review collected by and hosted on G2.com.

sometimes it takes too long to load.. sometimes it says user not found Review collected by and hosted on G2.com.

Being able to show clients what I am referring to versus explaining where it is on the page. Review collected by and hosted on G2.com.

Nothing serious. Sometimes it doesn't connect to the email that I have entered for the client in Zendesk. It also doesn't let me view one particular page on our website when clients navigate there. Review collected by and hosted on G2.com.

Gives the client clarity on the product or service we are offering Review collected by and hosted on G2.com.

The only downside is the screen will freeze if client is on a mobile device and their screen locks up or closes Review collected by and hosted on G2.com.

A easy and convenient way to show my sales demo to all of my clients Review collected by and hosted on G2.com.

mobile option keeps locking up, if there was a way to keep clients screens running so the phone won't automatically shut down. Review collected by and hosted on G2.com.

Client interaction being able to see what they see and have them follow along. Review collected by and hosted on G2.com.

My leads no longer pop up in the main page, I can only access them through direct link. Review collected by and hosted on G2.com.

Being able to see what the client is seeing in real time. Review collected by and hosted on G2.com.

Besides seeing their browser is good, but sometimes it is necessary to see their device home screen Review collected by and hosted on G2.com.

I used to work for a financial company that insisted we use their outdated screen sharing software to close loans. It was a PAIN to go through this process since it required the customer to provide us a remote sharing code which would often be incorrect or time out. It just makes sense to automatically connect to your customers screen by just clicking on their name within the search feature. I'm now able to effectively communicate to the customer what they're doing wrong without the awkward back and forth of securing a screen sharing code or the awkward silence waiting for the screen share to actually load. Often, I'm able to quickly tune in to what the customers seeing without even needing to ask for a minute to open up their screen. Extremely impressed with upscope Review collected by and hosted on G2.com.

At times, I'll be on the phone with a customer and Upscope doesn't show that they're online. I'm sure theres a workaround to this but not too sure what that would be. Review collected by and hosted on G2.com.

I love that we are able to guide our agents by accessing their screens for viewing purposes. Review collected by and hosted on G2.com.

There's a lag to it, but it could be just a connection issue, other than that its great. Review collected by and hosted on G2.com.

We use Upscope for virtual work, since we were no longer able to meet in person during covid. We have continued using it and it has been a very positive experience. Review collected by and hosted on G2.com.

There used to be more bugs like it working better in Chrome, etc. Lately, the only problem is sometimes parts of the screen doesn't load, but that may be the website or internet connection, not Upscope. Review collected by and hosted on G2.com.