Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Great option for troubleshooting with clients"
5/5
What do you like best about Upscope?

I like being able to direct customers on where to go when finding things on their account. Review collected by and hosted on G2.com.

What do you dislike about Upscope?

I wish we could see more when they are using their phone. Review collected by and hosted on G2.com.

Devon G.
DG
Devon G.
Customer Success Supervisor
Mid-Market (51-1000 emp.)
"I was able to support customers easily."
5/5
What do you like best about Upscope?

The ability to draw out on the customers computer screen and direct them accordingly. Review collected by and hosted on G2.com.

What do you dislike about Upscope?

I had nothing in particular that I dislike. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Easy to connect with applicant and avoid headaches"
4.5/5
What do you like best about Upscope?

The visibility and able to connect with the applicants on a 1:1 level Review collected by and hosted on G2.com.

What do you dislike about Upscope?

Not being able to connect to all devices Review collected by and hosted on G2.com.

LW
LATOYA W.
Payroll Specialist
Small-Business (50 or fewer emp.)
"Payroll Specialist"
5/5
What do you like best about Upscope?

Seeing the Dashboard in what the employer is doing to directly clearly on how to work out the call efficiently. Review collected by and hosted on G2.com.

What do you dislike about Upscope?

nothing at all. still learning the system Review collected by and hosted on G2.com.

Jamie G.
JG
Jamie G.
Customer Service Representative
"Helpful Software!"
4.5/5
What do you like best about Upscope?

Excellent for helping customers with issues in an efficient and accurate way Review collected by and hosted on G2.com.

What do you dislike about Upscope?

Connection issues, and also not being able to type into/on the screenshare itself is very limiting Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Upscope is definitely interesting. and useful tool."
4/5
What do you like best about Upscope?

being able to see what the customers and applicants can see is very beneficial. Review collected by and hosted on G2.com.

What do you dislike about Upscope?

sometimes all of the features do not work like the zoom in or the scroll feature. Review collected by and hosted on G2.com.

Verified User in Financial Services
TF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Does help when assisting clients"
5/5
What do you like best about Upscope?

How it will share the screen only if the person on the other end accepts it. Review collected by and hosted on G2.com.

What do you dislike about Upscope?

Wish that it had a bit more features like team viewer Review collected by and hosted on G2.com.

Verified User in Banking
UB
Verified User in Banking
Mid-Market (51-1000 emp.)
"Happy with my experience"
5/5
What do you like best about Upscope?

Being able to quickly support my customer base Review collected by and hosted on G2.com.

What do you dislike about Upscope?

I have not noticed any downsides to Upscope functionality Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Upscope is a game changer"
5/5
What do you like best about Upscope?

I use upscope regularly to connect w/users in real time- it required zero training and is a game changer for our organization. Review collected by and hosted on G2.com.

What do you dislike about Upscope?

i want more highlight color options available Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Great for troubleshooting with users on a desktop"
4/5
What do you like best about Upscope?

I like how easy to use it is on our end for customer support. The Intercom integration is a huge help and I appreciate that it isn't an intimidating process for users since there is no download required. Review collected by and hosted on G2.com.

What do you dislike about Upscope?

I wish it worked with users that are on mobile. It is not hooked up to our mobile app and also doesn't work if someone is accessing our website from a browser on their mobile device. So it only works with around half our users at a given moment. Review collected by and hosted on G2.com.