---
title: Upscope Reviews
meta_title: 'Upscope Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 119 reviews by the users' company size, role or industry
  to find out how Upscope works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 119
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Upscope Reviews
**Vendor:** Upscope  
**Category:** [Co-Browsing Software](https://www.g2.com/categories/co-browsing)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 119
## About Upscope
Who is Upscope Co-browsing for? Who is it not for? Upscope buyers include payroll & HR, financial services, insurance, CRMs, legal software, logistics, healthcare and a wide range of SaaS companies. They use Upscope to support and onboard less tech savvy customers through their interfaces or to sell financial products to customers by co-browsing with them on the phone or desktop. Customers include Calendly, JG Wentworth, Square, Figure, Freedom Financial, Delta Dental and software providers for the biggest banks in the world, along with small and medium sized SaaS companies. Who is it not for? It's not for companies where there is a simple interface and technically advanced users, they don't need it and won't use it much and inevitably cancel their subscription. Start a trial with Upscope and we'll tell if you need it and how to get setup to prove it works for you, before you make any commitment.



## Upscope Pros & Cons
**What users like:**

- Users value the **effortless customer engagement** provided by Upscope, fostering strong relationships through seamless communication. (2 reviews)
- Users appreciate the **ease of use** of Upscope, enhancing seamless communication and client relationships effortlessly. (2 reviews)
- Users appreciate the **effortless client communication** offered by Upscope, which enhances support and relationship-building. (1 reviews)
- Users value the **effortless communication** with clients, enhancing assistance and strengthening relationships seamlessly. (1 reviews)
- Users value the **effortless connectivity** of Upscope, enhancing client relationships through seamless communication and effective assistance. (1 reviews)
- Convenience (1 reviews)
- Users commend the **excellent customer support** provided by Upscope, enhancing user satisfaction and CS team efficiency. (1 reviews)
- Easy Setup (1 reviews)
- Free Usage (1 reviews)
- Intuitive (1 reviews)

**What users dislike:**

- Users often experience **access issues** with Upscope, making client communication and location challenging and inefficient. (1 reviews)
- Users report **connectivity issues** causing slow connections, which can hinder the overall Upscope experience. (1 reviews)
- Users experience **difficult setup** challenges in navigating client locations, hindering efficient communication on the Upscope platform. (1 reviews)
- Users express a desire for **better email management** , wishing for direct client communication and easier client location. (1 reviews)
- The **pricing of Upscope** is often considered confusing and not transparent, leading to user frustration. (1 reviews)
- Users occasionally face **lagging issues** with Upscope, experiencing unresponsive moments and freezing during client interactions. (1 reviews)
- Login Issues (1 reviews)
- Poor Connectivity (1 reviews)
- Users experience **slow loading** times and lag, particularly when not using Chrome, which disrupts client interactions. (1 reviews)


## Upscope Discussions
  - [I am really curious to why you can not show all users when you login that are online at the moment?](https://www.g2.com/discussions/12709-i-am-really-curious-to-why-you-can-not-show-all-users-when-you-login-that-are-online-at-the-moment) - 2 comments, 1 upvote
  - [Security](https://www.g2.com/discussions/security-c9b57bb7-8771-4d53-a8cb-d4e8bbc9617d) - 2 comments, 1 upvote
  - [Interactive features](https://www.g2.com/discussions/interactive-features) - 2 comments, 1 upvote
  - [No-download software](https://www.g2.com/discussions/no-download-software) - 1 comment, 1 upvote

- [View Upscope pricing details and edition comparison](https://www.g2.com/products/upscope/reviews?page=5&section=pricing&secure%5Bexpires_at%5D=2026-07-28+08%3A45%3A39+-0500&secure%5Bsession_id%5D=281b1232-44d2-4ee1-9168-308dc54e2eba&secure%5Btoken%5D=b46309c63e21c58cb2e74d4cb232a7b41a2050835048dceb72f68046db035419&format=llm_user)

## Upscope Features
**Communication**
- Status Updates
- Instant Messaging
- Activity Feed
- Notifications
- Comments and Voting
- Discussions
- User Directory
- Online Status of Coworkers

**Presenter Tools**
- Live Preview
- Notifications Blocker
- Remote Control
- Switch Presenter

**Administration**
- Access Control
- Web Page Navigation
- Real Time Assistance

**Content Management**
- File Sharing
- Document Collaboration
- Version Control
- Tagging
- Knowledge Base
- Surveys

**Conferencing Options**
- Group Live Chat
- Audio Conferencing
- Video Conferencing

**Security**
- Data Security
- Data Masking

**Productivity Tools**
- Task Management
- Calendar
- Search
- Mobile
- Multi-Language Support

**Application Tools**
- Password Protection
- Recording
- In-Browser Application

**Administration**
- Moderation
- User, Role, and Access Management
- Performance and Reliability

**Agentic AI - Screen Sharing**
- Decision Making

## Top Upscope Alternatives
  - [Surfly](https://www.g2.com/products/surfly/reviews) - 4.8/5.0 (90 reviews)
  - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,958 reviews)
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