Introducing G2.ai, the future of software buying.Try now
Product Avatar Image

Upscope

(118)4.7/5

75.0

Nps Score

Already have Upscope?

All Upscope Discussions

# How has Upscope supported your customer support team, and what features do you rely on? How has Upscope supported your customer support team, and what features do you rely on? ##### Post Metadata
- Posted at: 8 months ago - Author title: Pinned by G2 as a common question
# What is Upscope used for? What is Upscope used for? ##### Post Metadata
- Posted at: about 2 years ago - Author title: Pinned by G2 as a common question
# I am really curious to why you can not show all users when you login that are online at the moment? So I recently had an issue where I knew the user was logged in on our platform but I was really struggling to find that person on Upscope. I reached out to an Upscope representative and he said it was because of bandwidth and gave me an alternative for a code to appear on the user's screen, however, we did not want that to always be on our website, so we used the feature once and turned it off. Also sometimes when a user is online and I type in there username it shows that they are offline like Upscope has not updated. ##### Post Metadata
- Posted at: over 6 years ago - Author title: Sales Manager at Docketly
- Net upvotes: 1
# Security Is Upscope cobrowsing secure? ##### Post Metadata
- Posted at: over 6 years ago
- Net upvotes: 1
# Interactive features Can the support agent click and scroll for the customer? ##### Post Metadata
- Posted at: over 6 years ago
- Net upvotes: 1
# No-download software Does the customer or the support agent need to install software to screen share? ##### Post Metadata
- Posted at: over 6 years ago
- Net upvotes: 1

Start a New Software Discussion

Have a software question?

Get answers from real users and experts

Start A Discussion

Product Avatar Image

Have you used Upscope before?

Answer a few questions to help the Upscope community

Top Contributors in Upscope

1
Pardeep K.
PK

Pardeep K.

co-founder

4 pts
2
Brad E.
BE

Brad E.

EVP of Channel Services

2 pts