1. [Home](https://www.g2.com/) 2. ... 3. [Co-Browsing Software](https://www.g2.com/categories/co-browsing) 4. [Upscope Discussions](https://www.g2.com/products/upscope/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3d9e1fa51de81441bc5f43b8187e575/upscope.png "Product Avatar Image") ](/products/upscope/reviews) [ Upscope ](/products/upscope/reviews) (118)4.7/5 Who is Upscope Co-browsing for? Who is it not for? Upscope buyers include payroll & HR, financial services, insurance, CRMs, legal software, logistics, healthcare and a wide range of SaaS companies. They use Upscope to support and onboard less tech savvy customers through their interfaces or to sell financial products to customers by co-browsing with them on the phone or desktop. Customers include Calendly, JG Wentworth, Square, Figure, Freedom Financial, Delta Dental and software providers for the biggest banks in the world, along with small and medium sized SaaS companies. Who is it not for? It's not for companies where there is a simple interface and technically advanced users, they don't need it and won't use it much and inevitably cancel their subscription. Start a trial with Upscope and we'll tell if you need it and how to get setup to prove it works for you, before you make any commitment. Show More * * * ### 75.0 Nps Score Already have Upscope? ### All Upscope Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 1 year ago More Options - [ # How has Upscope supported your customer support team, and what features do you rely on? ](/discussions/how-has-upscope-supported-your-customer-support-team-and-what-features-do-you-rely-on) How has Upscope supported your customer support team, and what features do you rely on? [ Screen Sharing Software ](https://www.g2.com/tags/screen-sharing-software)[ Co-Browsing Software ](https://www.g2.com/tags/co-browsing-software) * * * \<0\>0\>Upvotes 0 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Upscope+questions+and+get+answers+from+expert+users+in+our+Upscope+Discussions+section.&title=Upscope+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Upscope+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Upscope+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss%0aAsk+Upscope+questions+and+get+answers+from+expert+users+in+our+Upscope+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Upscope+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss%0aAsk+Upscope+questions+and+get+answers+from+expert+users+in+our+Upscope+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is Upscope used for? ](/discussions/what-is-upscope-used-for) What is Upscope used for? [ Screen Sharing Software ](https://www.g2.com/tags/screen-sharing-software)[ Co-Browsing Software ](https://www.g2.com/tags/co-browsing-software) * * * \<0\>0\>Upvotes 0 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Upscope+questions+and+get+answers+from+expert+users+in+our+Upscope+Discussions+section.&title=Upscope+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Upscope+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Upscope+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss%0aAsk+Upscope+questions+and+get+answers+from+expert+users+in+our+Upscope+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Upscope+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss%0aAsk+Upscope+questions+and+get+answers+from+expert+users+in+our+Upscope+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Michael Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael Z.") MZ Loading... [Michael Z.](https://www.g2.com/users/29774301-3d01-4f4f-9e62-7924d8ffee91 "Michael Z.") • almost 7 years ago Sales Manager at Docketly More Options - [ # I am really curious to why you can not show all users when you login that are online at the moment? ](/discussions/12709-i-am-really-curious-to-why-you-can-not-show-all-users-when-you-login-that-are-online-at-the-moment) So I recently had an issue where I knew the user was logged in on our platform but I was really struggling to find that person on Upscope. I reached out to an Upscope representative and he said it was because of bandwidth and gave me an alternative for a code to appear on the user's screen,... [Read more](/discussions/12709-i-am-really-curious-to-why-you-can-not-show-all-users-when-you-login-that-are-online-at-the-moment) [ Remote Support Software ](https://www.g2.com/tags/remote-support-software) * * * \<0\>0\>Upvotes 1 * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Upscope+questions+and+get+answers+from+expert+users+in+our+Upscope+Discussions+section.&title=Upscope+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Upscope+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Upscope+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss%0aAsk+Upscope+questions+and+get+answers+from+expert+users+in+our+Upscope+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Upscope+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss%0aAsk+Upscope+questions+and+get+answers+from+expert+users+in+our+Upscope+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 7 years ago More Options - [ # Security ](/discussions/security-c9b57bb7-8771-4d53-a8cb-d4e8bbc9617d) Is Upscope cobrowsing secure? [ Remote Support Software ](https://www.g2.com/tags/remote-support-software) * * * \<0\>0\>Upvotes 1 * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Upscope+questions+and+get+answers+from+expert+users+in+our+Upscope+Discussions+section.&title=Upscope+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Upscope+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Upscope+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss%0aAsk+Upscope+questions+and+get+answers+from+expert+users+in+our+Upscope+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Upscope+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss%0aAsk+Upscope+questions+and+get+answers+from+expert+users+in+our+Upscope+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 7 years ago More Options - [ # Interactive features ](/discussions/interactive-features) Can the support agent click and scroll for the customer? [ Remote Support Software ](https://www.g2.com/tags/remote-support-software) * * * \<0\>0\>Upvotes 1 * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Upscope+questions+and+get+answers+from+expert+users+in+our+Upscope+Discussions+section.&title=Upscope+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Upscope+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Upscope+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss%0aAsk+Upscope+questions+and+get+answers+from+expert+users+in+our+Upscope+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Upscope+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss%0aAsk+Upscope+questions+and+get+answers+from+expert+users+in+our+Upscope+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 7 years ago More Options - [ # No-download software ](/discussions/no-download-software) Does the customer or the support agent need to install software to screen share? [ Remote Support Software ](https://www.g2.com/tags/remote-support-software) * * * \<0\>0\>Upvotes 1 * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Upscope+questions+and+get+answers+from+expert+users+in+our+Upscope+Discussions+section.&title=Upscope+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Upscope+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Upscope+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss%0aAsk+Upscope+questions+and+get+answers+from+expert+users+in+our+Upscope+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Upscope+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss%0aAsk+Upscope+questions+and+get+answers+from+expert+users+in+our+Upscope+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/upscope/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/a6552d7e9d8f210a61636d1a007805b9/upscope.svg "Product Avatar Image") ### Have you used Upscope before? Answer a few questions to help the Upscope community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fupscope%2Fdiscuss%3Fsmall_ask%3Dupscope) No ## Top Contributors in Upscope 1 ![Pardeep K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pardeep K.") PK Loading... ### [Pardeep K.](https://www.g2.com/users/608770a8-7cd5-4b80-bf4d-33e0e77f3e3b "Pardeep K.") co-founder 4 pts 2 ![Brad E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad E.") BE Loading... ### [Brad E.](https://www.g2.com/users/089d9045-fc5b-4469-a356-a05bfe71d9f9 "Brad E.") EVP of Channel Services 2 pts