# Top Free Contact Center Software

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 348

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,400+ Authentic Reviews
- 348+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=348&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=5511&focus%5B%5D=95230)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Five9 Intelligent Cloud Contact Center Platform, Genesys Cloud CX, Nextiva, Talkdesk, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=ringover)

**Sponsored**

### Evessio Awards

Evessio is a multi-award-winning company that provides event management software for awards that generates real return on investment. Trusted by some of the biggest brands in the industry, Evessio has established a global reputation as the all-in-one solution for awards management. Evessio's end-to-end solution enables organisers to run awards in one place. All software packages include a fully branded, sophisticated event website and an easy-to-use content management system. Evessio's award-winning onboarding, training and support alongside consistent delivery of innovative technology has resulted in a loyal customer base. Bringing together solutions for the nominations process, secure judging and guest bookings, through to seating planner, Evessio is the obvious choice for a seamless and hassle-free approach that also provides full revenue and interaction data.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-09T11%3A19%3A49Z&secure%5Bdisplayable_resource_id%5D=1321&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=1292394&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1292394&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%2Ffree%3Fopen_modal_url%3D%252Fproducts%252Fupland-software-upland-ingenius%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fcontact-center%25252Ffree%2526source%253Dcategory&secure%5Btoken%5D=58054f37ba2d0978993bf73c2ae28eacad3d45494b1029ee04b113e17f05adfd&secure%5Burl%5D=https%3A%2F%2Fwww.evessio.com%2F&secure%5Burl_type%5D=company_website)

### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/pt/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

Agentforce Service (formerly Salesforce Service Cloud) is a software designed to enable seamless collaboration between AI agents and human service teams across every channel and industry. The software provides omnichannel customer support and proactive service capabilities by leveraging Agentforce and Data Cloud on the Salesforce Platform. It automates low-touch, high-volume customer interactions and reduces the need for human intervention by handing off complex cases only when necessary. Agentforce Service addresses service team productivity and customer satisfaction challenges by embedding AI into the flow of work. The software supports 24/7 cross-channel service, proactive support using product and asset data, and integrations across the Salesforce ecosystem to accelerate growth.

**Average Rating:** 4.4/5.0

**Total Reviews:** 6,970

#### How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?

- **the product tem sido um bom parceiro comercial?:** 8.7/10 (Category avg: 8.8/10)
- **Chamadas simultâneas:** 7.6/10 (Category avg: 8.8/10)
- **Notas de resumo da sessão:** 7.9/10 (Category avg: 8.5/10)
- **Acesso de administrador:** 8.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?

- **Vendedor:** [Salesforce](https://www.g2.com/pt/sellers/salesforce)
- **Website da Empresa:** www.salesforce.com
- **Ano de Fundação:** 1999
- **Localização da Sede:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Administrador do Salesforce, Desenvolvedor Salesforce
- **Top Industries:** Tecnologia da Informação e Serviços, Software de Computador
- **Company Size:** 42% Medium, 37% Large

#### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários adoram a **facilidade de uso** do Serviço Agentforce, apreciando a configuração rápida e os recursos úteis.
- Os usuários apreciam a **interface amigável e as capacidades de relatórios eficazes** do Agentforce Service, melhorando a eficiência do gerenciamento de casos.
- Os usuários apreciam a **gestão de casos simplificada** do Agentforce Service, que facilita a organização e a transferência entre departamentos.
- Os usuários valorizam a **eficiência** do Serviço Agentforce, permitindo uma configuração perfeita e gestão simplificada das tarefas de atendimento ao cliente.
- Os usuários apreciam os **guias úteis e a facilidade de configuração** , melhorando sua experiência geral com o Salesforce Service Cloud.

##### Cons

- Os usuários acham que a **complexidade** do Serviço Agentforce pode exigir treinamento e planejamento extensivos para uso eficaz.
- Os usuários acham a **curva de aprendizado íngreme** para novos usuários, exigindo tempo considerável e planejamento para utilizar totalmente os recursos.
- Os usuários acham a **curva de aprendizado íngreme** do serviço Agentforce desafiadora, especialmente para a integração de novos membros da equipe.
- Os usuários acham que o **preço e os complementos são caros** , exigindo um planejamento cuidadoso para gerenciar os custos de licença de forma eficaz.
- Os usuários acham a **usabilidade complexa** do Serviço Agentforce desafiadora, especialmente durante a configuração e personalização para recursos avançados.

#### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)?

**["A Evolução do Serviço: Ligando a Lacuna Entre Dados e Ação."](https://www.g2.com/pt/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)**

**Rating:** 4.0/5.0 stars

_— Naampreet K._

[Read full review](https://www.g2.com/pt/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)

**[""Revisão de Uso Diário do Salesforce Service Cloud em Cobranças""](https://www.g2.com/pt/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)**

**Rating:** 5.0/5.0 stars

_— Arnold D._

[Read full review](https://www.g2.com/pt/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)

#### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)?

- [Como o Salesforce Service Cloud contribui para criar uma experiência de atendimento ao cliente mais responsiva e eficiente?](https://www.g2.com/pt/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote
- [Como o Salesforce Service Cloud está sendo usado para melhorar a eficiência operacional e a experiência do usuário em seu campo específico?](https://www.g2.com/pt/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments
- [What does customer self service require?](https://www.g2.com/pt/discussions/what-does-customer-self-service-require)
- [O que é a comunidade de clientes do Salesforce?](https://www.g2.com/pt/discussions/what-is-salesforce-customer-community) - 2 comments
- [What is feedback management system?](https://www.g2.com/pt/discussions/what-is-feedback-management-system)

### [Aircall](https://www.g2.com/products/aircall/reviews)

Aircall is a software designed to unify voice, SMS, WhatsApp, and social media channels into a single AI-powered platform for customer conversations. The software provides bi-directional CRM and helpdesk data syncing and actionable conversation insights by leveraging AI and integrations across 250+ business applications. It automates call routing and repetitive tasks and reduces the manual busywork that diverts sales and support teams from customer relationships. Aircall addresses the challenge of fragmented communication stacks by bringing all channels and tools into one connected platform. The software supports sales acceleration, customer support operations, and CRM integrations for over 22,000 businesses globally.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,603

#### How Do G2 Users Rate Aircall?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.8/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.8/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Aircall?

- **Seller:** [Aircall](https://www.g2.com/sellers/aircall)
- **Company Website:** www.aircall.io
- **Year Founded:** 2014
- **HQ Location:** New York
- **Twitter:** @aircall  
4,964 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7be761d7fbad3da0454753d90f07916cd3a958959f851b5be97356e1913a0ca2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5013970%2F&secure%5Burl_type%5D=linkedin_company_website)  
849 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Development Representative, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 53% Small, 40% Medium

#### What Do G2 Reviewers Say About Aircall?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Aircall to be **easy to use** , allowing seamless communication and efficient workflow management without issues.
- Users commend the **easy integration** of Aircall with CRM and helpdesk platforms, enhancing communication and workflow efficiency.
- Users value the **reliability** of Aircall, praising its ease of use and excellent call quality for support communications.
- Users find Aircall's **intuitive setup** and user-friendly interface essential for efficient communication and operations.
- Users appreciate the **automatic call recording and transcription** features of Aircall, enhancing record-keeping and workflow efficiency.

##### Cons

- Users often experience **connection issues** with Aircall, affecting call quality and requiring frequent app restarts.
- Users report **call issues** with Aircall, including uneven distribution and connection problems that disrupt communication.
- Users often face **dialer issues** with Aircall, affecting call distribution, connectivity, and user experience.
- Users note the **lack of text handling and extension features** in Aircall, impacting their overall experience.
- Users notice the **slow loading** of Aircall, particularly with syncing call logs and mobile app performance.

#### What Are Recent G2 Reviews of Aircall?

**["Aircall: Powerful Cloud Phone System with Excellent Support"](https://www.g2.com/survey_responses/aircall-review-13051826)**

**Rating:** 5.0/5.0 stars

_— mark.reed@abaxhealth.com R._

[Read full review](https://www.g2.com/survey_responses/aircall-review-13051826)

**["Facilitate Telemarketing with Great Efficiency"](https://www.g2.com/survey_responses/aircall-review-13122992)**

**Rating:** 5.0/5.0 stars

_— Omar M._

[Read full review](https://www.g2.com/survey_responses/aircall-review-13122992)

#### What Are G2 Users Discussing About Aircall?

- [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote
- [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote
- [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote
- [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote
- [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes

### [CloudTalk](https://www.g2.com/pt/products/cloudtalk/reviews)

CloudTalk is a software designed to deliver AI-powered business calling with superior call quality and country coverage for growing small and mid-sized businesses. The software provides AI-powered analytics, call coaching, recordings, and transcripts by leveraging advanced dialer technology and integrations with existing business systems. It automates outbound dialing and reduces manual call management, boosting call volume by up to 120%. CloudTalk addresses the challenge of scaling global sales and support communications by offering crystal-clear call quality across more than 160 countries. The software supports outbound sales teams, customer service channels, and seamless integration with CRM and helpdesk tools for over 4,000 SMBs worldwide.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,813

#### How Do G2 Users Rate CloudTalk?

- **the product tem sido um bom parceiro comercial?:** 8.8/10 (Category avg: 8.8/10)
- **Chamadas simultâneas:** 8.6/10 (Category avg: 8.8/10)
- **Notas de resumo da sessão:** 8.5/10 (Category avg: 8.5/10)
- **Acesso de administrador:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CloudTalk?

- **Vendedor:** [CloudTalk](https://www.g2.com/pt/sellers/cloudtalk)
- **Website da Empresa:** www.cloudtalk.io
- **Ano de Fundação:** 2016
- **Localização da Sede:** New York
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7131a196dde74ab24374f0c5fe394e45a7e89c8c85b9b7bdc470627f39cd734&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17944841%2F&secure%5Burl_type%5D=linkedin_company_website)  
227 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Executivo de Contas
- **Top Industries:** Software de Computador, Tecnologia da Informação e Serviços
- **Company Size:** 64% Small, 32% Medium

#### What Do G2 Reviewers Say About CloudTalk?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários apreciam a **facilidade de uso** do CloudTalk, beneficiando-se de chamadas e integrações sem interrupções.
- Os usuários valorizam a **confiabilidade excepcional** do CloudTalk, destacando seu desempenho estável e interface intuitiva em todos os dispositivos.
- Os usuários elogiam a **interface intuitiva** do CloudTalk, simplificando a comunicação e melhorando a experiência geral do usuário.
- Os usuários acham o CloudTalk **extremamente útil** para rastreamento em tempo real, simplificando o gerenciamento de KPIs e aumentando a eficiência das chamadas.
- Os usuários apreciam os **recursos de chamada rápidos e fáceis** do CloudTalk, melhorando a eficiência e a conveniência da comunicação.

##### Cons

- Os usuários relatam **problemas de chamadas** com acesso e conectividade, levando a interrupções em sua experiência com o CloudTalk.
- Os usuários experimentam **problemas de conexão** ocasionais com o CloudTalk, levando a problemas operacionais e interrupções inesperadas.
- Os usuários expressam frustração pela **falta de recursos essenciais** como busca por SMS e suporte ao idioma holandês no CloudTalk.
- Os usuários descobrem que **problemas de sincronização de chamadas** com o Pipedrive podem levar a frustrações durante o gerenciamento de chamadas com o CloudTalk.
- Os usuários experimentam **conectividade ruim** , enfrentando dificuldades com chamadas internacionais e o registro online inconsistente do aplicativo.

#### What Are Recent G2 Reviews of CloudTalk?

**["Análise do CloudTalk, Integração Perfeita com Pipedrive e Discagem Inteligente com Código de Área Local"](https://www.g2.com/pt/survey_responses/cloudtalk-review-12856744)**

**Rating:** 4.5/5.0 stars

_— Hunter K._

[Read full review](https://www.g2.com/pt/survey_responses/cloudtalk-review-12856744)

**["CloudTalk simplificou nossa comunicação com os clientes e melhorou a eficiência da nossa equipe."](https://www.g2.com/pt/survey_responses/cloudtalk-review-12852659)**

**Rating:** 5.0/5.0 stars

_— Marwan E._

[Read full review](https://www.g2.com/pt/survey_responses/cloudtalk-review-12852659)

#### What Are G2 Users Discussing About CloudTalk?

- [Para que serve o CloudTalk?](https://www.g2.com/pt/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote
- [What is CloudTalk used for?](https://www.g2.com/pt/discussions/what-is-cloudtalk-used-for) - 2 comments

### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

Genesys Cloud CX is a software designed to transform customer experience by connecting insights across teams, tools, and interactions across every digital and voice channel. The software provides smart automation, predictive AI routing, real-time dashboards, and omnichannel engagement by leveraging a composable cloud-native platform with hundreds of packaged integrations. It automates customer journey outcomes and reduces resolution time by routing interactions to the right resource at the right moment. Genesys Cloud CX addresses the challenge of disconnected customer conversations by unifying chat, email, text, social media, and voice into a single all-in-one platform. The software supports contact centers of all sizes with rapid deployment, weekly innovation updates, and third-party integrations that extend its capabilities across any channel.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### How Do G2 Users Rate Genesys Cloud CX?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.8/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Genesys Cloud CX?

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Case Advocate, Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations.
- Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction.
- Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity.
- Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels.
- Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance.

##### Cons

- Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability.
- Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options.
- Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings.
- Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights.
- Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)

**["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [Nextiva](https://www.g2.com/products/nextiva/reviews)

Nextiva is a software designed to unify customer experience management through AI-powered communication solutions for businesses of all sizes. The software provides an all-in-one customer engagement hub spanning voice, digital, and support channels by leveraging AI-powered unified CXM technology. It automates customer communication workflows and reduces friction across disconnected communication tools. Nextiva addresses the challenge of fragmented customer engagement by consolidating interactions into a single AI-powered platform. The software supports over 100,000 businesses across industries including healthcare and insurance, enabling billions of customer conversations annually.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,578

#### How Do G2 Users Rate Nextiva?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.8/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Nextiva?

- **Seller:** [Nextiva](https://www.g2.com/sellers/nextiva)
- **Year Founded:** 2008
- **HQ Location:** Scottsdale, Arizona
- **Twitter:** @Nextiva  
21,295 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=434d5ec5d0765605afc77e3535fff65d535fb70db670aeec87a896bf2e39e9d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F459293%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,497 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Office Manager
- **Top Industries:** Hospital & Health Care, Insurance
- **Company Size:** 77% Small, 22% Medium

#### What Do G2 Reviewers Say About Nextiva?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup.
- Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support.
- Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless.
- Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process.
- Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process.

##### Cons

- Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams.
- Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform.
- Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines.
- Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively.
- Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management.

#### What Are Recent G2 Reviews of Nextiva?

**["Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong"](https://www.g2.com/survey_responses/nextiva-review-10872941)**

**Rating:** 5.0/5.0 stars

_— Terri M._

[Read full review](https://www.g2.com/survey_responses/nextiva-review-10872941)

**["User-Friendly Phone System with Reliable Call Quality and Great Support"](https://www.g2.com/survey_responses/nextiva-review-13214493)**

**Rating:** 4.5/5.0 stars

_— Taryn N._

[Read full review](https://www.g2.com/survey_responses/nextiva-review-13214493)

#### What Are G2 Users Discussing About Nextiva?

- [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 2 comments
- [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) - 2 comments
- [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) - 3 comments
- [What are some features of a PBX?](https://www.g2.com/discussions/nextiva-what-are-some-features-of-a-pbx) - 1 comment
- [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) - 3 comments

### [Ringover](https://www.g2.com/pt/products/ringover/reviews)

Ringover is a software designed to enhance customer experience and maximize sales through a multichannel cloud communication solution covering calls, SMS, video calls, and emails. The software provides advanced supervision, coaching features, and personalized customer interactions by leveraging an intuitive cloud-based interface. It automates communication workflows and reduces manual coordination for sales and customer service teams. Ringover addresses the challenge of managing dispersed communication channels by unifying them into a single easy-to-manage platform. The software supports integration with over 80 business tools including CRM and helpdesk applications to streamline tasks and increase team efficiency.

**Average Rating:** 4.6/5.0

**Total Reviews:** 467

#### How Do G2 Users Rate Ringover?

- **the product tem sido um bom parceiro comercial?:** 8.8/10 (Category avg: 8.8/10)
- **Chamadas simultâneas:** 8.8/10 (Category avg: 8.8/10)
- **Notas de resumo da sessão:** 8.9/10 (Category avg: 8.5/10)
- **Acesso de administrador:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Ringover?

- **Vendedor:** [Ringover](https://www.g2.com/pt/sellers/ringover)
- **Ano de Fundação:** 2018
- **Localização da Sede:** Montrouge
- **Twitter:** @ringoverapp  
832 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b6dd570ba6676db5ed66b5b814255501bd2a91c2db023b16edb3740fd5048e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fringover-france%2F&secure%5Burl_type%5D=linkedin_company_website)  
283 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Diretor
- **Top Industries:** Recrutamento e Seleção, Software de Computador
- **Company Size:** 76% Small, 21% Medium

#### What Do G2 Reviewers Say About Ringover?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários elogiam a **facilidade de uso** do Ringover, destacando sua interface intuitiva e experiência de integração suave.
- Os usuários elogiam o **suporte ao cliente responsivo e atencioso** da Ringover, melhorando sua experiência geral com o aplicativo.
- Os usuários elogiam a **confiabilidade** do Ringover, destacando seu excelente suporte ao cliente e conexões de qualidade.
- Os usuários elogiam o Ringover por seu **suporte ao cliente eficiente e confiável** , melhorando sua experiência e produtividade.
- Os usuários apreciam a **interface intuitiva** do Ringover, tornando-o fácil e eficiente de usar diariamente.

##### Cons

- Os usuários sentem que o serviço da Ringover tem um **alto custo** que pode não justificar seus problemas de desempenho e confiabilidade.
- Os usuários acham o Ringover **caro** , especialmente para pequenas empresas, com a qualidade das chamadas flutuante impactando as interações com os clientes.
- Os usuários relatam experimentar **falhas** durante as chamadas, especialmente após atualizações, afetando a precisão da transcrição de texto.
- Os usuários notaram a falta de **recursos essenciais** como integração com CRM e sincronização de SMS aprimorada no Ringover.
- Os usuários observam **problemas de integração** com Meta e LOXO, desejando opções de configuração e sincronização mais suaves.

#### What Are Recent G2 Reviews of Ringover?

**["Chamadas Incorporadas Sem Interrupções com Ringover—e Suporte Verdadeiramente Responsivo"](https://www.g2.com/pt/survey_responses/ringover-review-12851244)**

**Rating:** 5.0/5.0 stars

_— Wouter K._

[Read full review](https://www.g2.com/pt/survey_responses/ringover-review-12851244)

**["Ringover: configuração rápida, integração com Pipedrive excelente e IA realmente útil"](https://www.g2.com/pt/survey_responses/ringover-review-13109839)**

**Rating:** 4.5/5.0 stars

_— Victoria M._

[Read full review](https://www.g2.com/pt/survey_responses/ringover-review-13109839)

#### What Are G2 Users Discussing About Ringover?

- [O que a Ringover faz?](https://www.g2.com/pt/discussions/what-does-ringover-do) - 1 comment
- [Como cancelo minha conta Ringover?](https://www.g2.com/pt/discussions/how-do-i-cancel-my-ringover-account) - 1 comment
- [How does Ringover work?](https://www.g2.com/pt/discussions/how-does-ringover-work) - 1 comment
- [Is Ringover legit?](https://www.g2.com/pt/discussions/is-ringover-legit)

### [UJET](https://www.g2.com/pt/products/ujet/reviews)

UJET is a software designed to redefine customer experience through AI-powered contact center innovation with a mobile-first and multimodal approach. The software provides agent empowerment tools, optimized customer journeys, and actionable operational insights by leveraging a cloud-native, CRM-first architecture that prioritizes data security without storing PII. It automates customer interactions across the full journey and reduces friction through AI embedded across every contact center operation. UJET addresses the challenge of fragmented, outdated contact center infrastructure by delivering a scalable, future-proof platform built for the AI-driven world. The software supports mid-market and enterprise businesses in consumer services and telecommunications with exceptional interactions, smarter decision-making, and accelerated growth.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,101

#### How Do G2 Users Rate UJET?

- **the product tem sido um bom parceiro comercial?:** 9.6/10 (Category avg: 8.8/10)
- **Chamadas simultâneas:** 9.5/10 (Category avg: 8.8/10)
- **Notas de resumo da sessão:** 9.5/10 (Category avg: 8.5/10)
- **Acesso de administrador:** 9.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind UJET?

- **Vendedor:** [UJET](https://www.g2.com/pt/sellers/ujet)
- **Website da Empresa:** www.ujet.cx
- **Ano de Fundação:** 2015
- **Localização da Sede:** San Francisco, California
- **Twitter:** @UJETcx  
1,542 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8d41f7c6196ea9874e957ea2b4ceeca49a258e30f8cf40f2f5d9bd20c7a1e3f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18051573%2F&secure%5Burl_type%5D=linkedin_company_website)  
337 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Representante de Atendimento ao Cliente, Agente
- **Top Industries:** Serviços ao Consumidor, Telecomunicações
- **Company Size:** 57% Medium, 34% Large

#### What Do G2 Reviewers Say About UJET?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários apreciam a **facilidade de uso** do UJET, valorizando sua navegação intuitiva e recursos úteis.
- Os usuários apreciam os **recursos robustos** do UJET, incluindo alta qualidade de chamadas, navegação fácil e solução de problemas visuais eficaz.
- Os usuários valorizam a **eficiência** do UJET, apreciando sua interface amigável e integração perfeita para operações produtivas.
- Os usuários valorizam a **interface amigável** do UJET, apreciando sua simplicidade combinada com capacidades poderosas.
- Os usuários admiram a **interface amigável** do UJET, elogiando sua simplicidade e facilidade de navegação para produtividade.

##### Cons

- Os usuários acham os **tempos de carregamento lentos** durante as horas de pico frustrantes, impactando a eficiência de resposta e a experiência geral.
- Os usuários acham a **lentidão** do UJET frustrante durante as horas de pico, levando a tempos de resposta atrasados.
- Os usuários experimentam ocasionalmente **desempenho lento** com o UJET, particularmente durante as horas de pico, levando a atrasos frustrantes.
- Os usuários frequentemente enfrentam **problemas técnicos** com o UJET, incluindo falhas e erros que interrompem seu fluxo de trabalho e produtividade.
- Os usuários relatam experimentar **falhas de software** com o UJET, incluindo congelamentos e desligamentos inesperados que interrompem o fluxo de trabalho.

#### What Are Recent G2 Reviews of UJET?

**["UJET simplifica as interações com clientes e aumenta a produtividade"](https://www.g2.com/pt/survey_responses/ujet-review-12696463)**

**Rating:** 4.5/5.0 stars

_— Hariharan K._

[Read full review](https://www.g2.com/pt/survey_responses/ujet-review-12696463)

**["Integrações poderosas de CCaaS e suporte omnicanal com recursos de IA"](https://www.g2.com/pt/survey_responses/ujet-review-12548405)**

**Rating:** 4.0/5.0 stars

_— Rupesh k._

[Read full review](https://www.g2.com/pt/survey_responses/ujet-review-12548405)

#### What Are G2 Users Discussing About UJET?

- [Para que é usado o UJET?](https://www.g2.com/pt/discussions/what-is-ujet-used-for) - 2 comments

### [TeleCMI](https://www.g2.com/products/telecmi/reviews)

TeleCMI is a software designed to help businesses streamline customer interactions and drive measurable growth through a unified cloud communication platform. The software provides IVR solutions, auto dialer capabilities, virtual phone numbers, VoIP systems, and an intelligent multi-channel dashboard by leveraging cloud telephony and flexible telephony APIs. It automates communication workflows and reduces missed calls and response times for sales and support teams. TeleCMI addresses the challenge of managing fragmented communication channels by unifying calls, SMS, WhatsApp, and other channels into a single cloud-based interface accessible from any device. The software supports CRM and helpdesk integrations, hosted PBX systems, and unlimited calls and texts for startups, SMEs, and enterprises seeking scalable and affordable business communication.

**Average Rating:** 4.8/5.0

**Total Reviews:** 300

#### How Do G2 Users Rate TeleCMI?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.7/10 (Category avg: 8.5/10)
- **Administrator Access:** 7.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind TeleCMI?

- **Seller:** [TeleCMI](https://www.g2.com/sellers/telecmi)
- **Year Founded:** 2016
- **HQ Location:** chennai, Tamil Nadu
- **Twitter:** @TeleCMI  
40 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f68910070c9af1622d11e37e61d670fd860067190efcce3507c3642eafe10a4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13205902%2F&secure%5Burl_type%5D=linkedin_company_website)  
96 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Director
- **Top Industries:** Information Technology and Services, Education Management
- **Company Size:** 45% Medium, 42% Small

#### What Do G2 Reviewers Say About TeleCMI?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of TeleCMI, finding it quick and intuitive for onboarding new agents.
- Users value the **excellent customer support** from TeleCMI, enhancing their overall experience and ease of setup.
- Users value the **excellent support and integration features** of TeleCMI, enhancing productivity and call quality.
- Users find the **easy setup** of TeleCMI enhances onboarding and simplifies the integration process without technical issues.
- Users appreciate the **reliable call quality** of TeleCMI, enhancing productivity with consistent connectivity and performance.

##### Cons

- Users are frustrated by the **lack of mobile app features** , particularly limited access to history beyond one month.
- Users find the **dashboard overly complex** and suggest simplifying the UI for a better experience.
- Users feel the **limited customization** options restrict their ability to personalize and simplify the TeleCMI interface.
- Users find the **missing features** of TeleCMI limiting, especially in call log accessibility and dashboard navigation.
- Users find the **UX improvement necessary** , indicating a need for a more user-friendly and simplified interface.

#### What Are Recent G2 Reviews of TeleCMI?

**["A Reliable Communication Solution for Educational Institutions"](https://www.g2.com/survey_responses/telecmi-review-13115429)**

**Rating:** 5.0/5.0 stars

_— Payel P._

[Read full review](https://www.g2.com/survey_responses/telecmi-review-13115429)

**["Great platform for call management and team productivity"](https://www.g2.com/survey_responses/telecmi-review-13110455)**

**Rating:** 5.0/5.0 stars

_— Summeet k._

[Read full review](https://www.g2.com/survey_responses/telecmi-review-13110455)

#### What Are G2 Users Discussing About TeleCMI?

- [What is TeleCMI used for?](https://www.g2.com/discussions/what-is-telecmi-used-for)

### [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews)

Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions

**Average Rating:** 4.4/5.0

**Total Reviews:** 680

#### How Do G2 Users Rate Dialpad Support?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.4/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.5/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Dialpad Support?

- **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad)
- **Company Website:** Dialpad.com
- **Year Founded:** 2011
- **HQ Location:** San Ramon, California
- **Twitter:** @DialpadHQ  
60 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,499 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Manager, Customer Service Rep
- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 45% Medium, 31% Small

#### What Do G2 Reviewers Say About Dialpad Support?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience.
- Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient.
- Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues.
- Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications.
- Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance.

##### Cons

- Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues.
- Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience.
- Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most.
- Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization.
- Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions.

#### What Are Recent G2 Reviews of Dialpad Support?

**["Dialpad Updated Review"](https://www.g2.com/survey_responses/dialpad-support-review-10344582)**

**Rating:** 5.0/5.0 stars

_— Mohammed P._

[Read full review](https://www.g2.com/survey_responses/dialpad-support-review-10344582)

**["Easy Setup, Fair Pricing, and Solid Integrations with Halo PSA and Slack"](https://www.g2.com/survey_responses/dialpad-support-review-12836209)**

**Rating:** 5.0/5.0 stars

_— Christopher R._

[Read full review](https://www.g2.com/survey_responses/dialpad-support-review-12836209)

#### What Are G2 Users Discussing About Dialpad Support?

- [What is Dialpad Sell used for?](https://www.g2.com/discussions/what-is-dialpad-sell-used-for)
- [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) - 1 comment

### [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews)

Amazon Connect is a software designed to help companies provide superior omnichannel customer service at a lower cost through a cloud-native contact center platform. The software provides skills-based routing, real-time and historical analytics, and intuitive management tools by leveraging AWS cloud infrastructure with pay-as-you-go pricing. It automates voice and chat interactions and reduces contact center setup complexity, enabling deployment in minutes at any scale. Amazon Connect addresses the need for personal, dynamic, and cost-effective customer experiences by offering a unified toolset originally built for Amazon's own retail operations. The software supports contact centers ranging from 10 to tens of thousands of agents, with seamless scaling to serve millions of customers daily.

**Average Rating:** 4.4/5.0

**Total Reviews:** 82

#### How Do G2 Users Rate Amazon Connect?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.8/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Amazon Connect?

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud  
2,232,483 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website)  
147,094 employees on LinkedIn®
- **Ownership:** NASDAQ: AMZN

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 49% Medium, 30% Large

#### What Do G2 Reviewers Say About Amazon Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in Amazon Connect, enjoying seamless setup, reporting, and cloud-based flexibility.
- Users value the **efficiency** of Amazon Connect, praising its ease of use and powerful cloud-based capabilities.
- Users value the **flexibility and scalability** of Amazon Connect, enabling easy customization for cloud contact centers.
- Users value the **easy setup** of Amazon Connect, enabling rapid implementation and scalability for diverse business needs.
- Users love the **ease of use and powerful reporting features** of Amazon Connect, enhancing customer experience significantly.

##### Cons

- Users find the **setup and management complex** , particularly those lacking deep AWS experience and needing additional configurations.
- Users find the **setup and management complex** , particularly for teams lacking AWS experience, which can hinder usability.
- Users find the **difficult setup** to be a barrier, especially without prior AWS experience for configuration.
- Users report needing significant **improvements in documentation and integration stability** for a smoother experience with Amazon Connect.
- Users find the **initial difficulties** in setup and management of Amazon Connect challenging, especially without AWS experience.

#### What Are Recent G2 Reviews of Amazon Connect?

**["Scalable Pay-as-You-Go Call Center with Seamless Integrations"](https://www.g2.com/survey_responses/amazon-connect-review-12496701)**

**Rating:** 5.0/5.0 stars

_— Jenom N._

[Read full review](https://www.g2.com/survey_responses/amazon-connect-review-12496701)

**["Scalable, Intuitive Omnichannel Contact Center with Powerful AI Integrations"](https://www.g2.com/survey_responses/amazon-connect-review-13185745)**

**Rating:** 4.5/5.0 stars

_— Atharva P._

[Read full review](https://www.g2.com/survey_responses/amazon-connect-review-13185745)

#### What Are G2 Users Discussing About Amazon Connect?

- [What is Amazon Connect used for?](https://www.g2.com/discussions/what-is-amazon-connect-used-for) - 1 comment
- [Is Amazon connected to SaaS?](https://www.g2.com/discussions/is-amazon-connected-to-saas)
- [How do I connect to Amazon Connect?](https://www.g2.com/discussions/how-do-i-connect-to-amazon-connect)
- [What is Amazon Connect?](https://www.g2.com/discussions/what-is-amazon-connect) - 3 comments
- [How does Amazon Connect work?](https://www.g2.com/discussions/how-does-amazon-connect-work)

### [Voiso](https://www.g2.com/products/voiso/reviews)

Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs.

**Average Rating:** 4.8/5.0

**Total Reviews:** 92

#### How Do G2 Users Rate Voiso?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.9/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Voiso?

- **Seller:** [Voiso](https://www.g2.com/sellers/voiso)
- **HQ Location:** Singapore, Singapore
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d01f6a4aefd5caea1581c8adc30426dc9c54858c39efcb9499f8d359ecd771a9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoiso&secure%5Burl_type%5D=linkedin_company_website)  
91 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Data Analyst, Account Manager
- **Top Industries:** Information Technology and Services, Information Services
- **Company Size:** 96% Medium, 13% Small

#### What Do G2 Reviewers Say About Voiso?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **reliable call quality** of Voiso, enhancing their international outreach and boosting campaign effectiveness.
- Users find the **Flow Builder easy to use** , enabling non-technical team members to create custom interactions effortlessly.
- Users commend the **Local Caller ID feature** , enhancing callback rates and making Voiso essential for international campaigns.
- Users value the **AI predictive dialer** , enhancing efficiency and providing critical insights through speech analytics and call transcription.
- Users appreciate the **AI predictive dialer and speech analytics** of Voiso, enhancing efficiency and call quality.

##### Cons

- Users find the **dashboard customization complex** , requiring time and effort for less technical users to manage.
- Users find the **inadequate reporting** tools cumbersome, especially when needing timely data and customization options.
- Users find the **dashboard complexity** challenging, especially for less technical personnel managing the platform.
- Users find the **lack of intuitiveness** in the mobile app challenging for agents who are often on the move.
- Users noted a **learning curve** for older agents and non-technical staff, requiring time to adapt to the interface.

#### What Are Recent G2 Reviews of Voiso?

**["Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly"](https://www.g2.com/survey_responses/voiso-review-12414775)**

**Rating:** 5.0/5.0 stars

_— Ankita Y._

[Read full review](https://www.g2.com/survey_responses/voiso-review-12414775)

**["Holistic Call Center Analytics with Powerful Dashboards and Speech Insights"](https://www.g2.com/survey_responses/voiso-review-12345339)**

**Rating:** 5.0/5.0 stars

_— Mudassir K._

[Read full review](https://www.g2.com/survey_responses/voiso-review-12345339)

### [CallRail](https://www.g2.com/products/callrail/reviews)

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,742

#### How Do G2 Users Rate CallRail?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.4/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.4/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CallRail?

- **Seller:** [CallRail](https://www.g2.com/sellers/callrail)
- **Company Website:** www.callrail.com
- **Year Founded:** 2011
- **HQ Location:** Atlanta, GA
- **Twitter:** @CallRail  
6,067 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82fca7a26343309ac83a51e2c155ddd9ac6130b3ba2b4b54bc117ccc56375be6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2567008%2F&secure%5Burl_type%5D=linkedin_company_website)  
353 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Real Estate
- **Company Size:** 73% Small, 22% Medium

#### What Do G2 Reviewers Say About CallRail?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CallRail, which simplifies call management and improves tracking efficiency.
- Users appreciate the **ease of use and effective tracking features** of CallRail, enhancing call management and campaign visibility.
- Users value the **detailed call tracking** capabilities of CallRail, providing clear insights into effective marketing campaigns.
- Users love the **insightful tracking capabilities** of CallRail, enabling clear campaign analysis and improved marketing strategies.
- Users value the **attribution accuracy** of CallRail, which effectively links calls to specific marketing efforts for better insights.

##### Cons

- Users find the lack of **group text messaging and outbound call recording** frustrating and limiting for their needs.
- Users experience **integration issues** with CallRail, particularly with niche CRMs and patient management software connections.
- Users find the **learning curve steep** due to unclear navigation and insufficient support for less common features.
- Users experience **call issues** with delays in call reflections and unhelpful customer support during integration challenges.
- Users often face **number issues** , including spam calls and concerns about billing based on call minutes.

#### What Are Recent G2 Reviews of CallRail?

**["Effortless Call Tracking with AI Insights, Needs Setup Simplification"](https://www.g2.com/survey_responses/callrail-review-11188871)**

**Rating:** 4.5/5.0 stars

_— Kevin D._

[Read full review](https://www.g2.com/survey_responses/callrail-review-11188871)

**["Voice Assist Is a Game Changer—Clean UI, Smooth Integrations, Solid Performance"](https://www.g2.com/survey_responses/callrail-review-12646622)**

**Rating:** 4.5/5.0 stars

_— Manind G._

[Read full review](https://www.g2.com/survey_responses/callrail-review-12646622)

#### What Are G2 Users Discussing About CallRail?

- [I'm new to CallRail and can't figure out how to integrate it with my marketing analytics. Any guidance?](https://www.g2.com/discussions/i-m-new-to-callrail-and-can-t-figure-out-how-to-integrate-it-with-my-marketing-analytics-any-guidance)
- [What is CallRail used for?](https://www.g2.com/discussions/callrail-what-is-callrail-used-for)
- [How do I temporarily disable Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-temporarily-disable-chrome-remote-desktop)
- [How do I cancel CallRail?](https://www.g2.com/discussions/how-do-i-cancel-callrail) - 1 comment
- [Is CallRail free?](https://www.g2.com/discussions/is-callrail-free) - 2 comments

### [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,604

#### How Do G2 Users Rate NICE CXone?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.9/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind NICE CXone?

- **Seller:** [NiCE](https://www.g2.com/sellers/nice)
- **Year Founded:** 1986
- **HQ Location:** Hoboken, New Jersey
- **Twitter:** @NICELtd  
14,655 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
14,099 employees on LinkedIn®
- **Ownership:** NASDAQ: NICE

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Service Agent
- **Top Industries:** Consumer Services, Information Technology and Services
- **Company Size:** 52% Medium, 34% Large

#### What Do G2 Reviewers Say About NICE CXone?

_AI-generated summary from verified user reviews_

##### Pros

- Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively.
- Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use.
- Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features.
- Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses.
- Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience.

##### Cons

- Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience.
- Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability.
- Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources.
- Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations.
- Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed.

#### What Are Recent G2 Reviews of NICE CXone?

**["Cxone Simplifies Calling and Scheduling in One Place"](https://www.g2.com/survey_responses/nice-cxone-review-12717141)**

**Rating:** 4.5/5.0 stars

_— Nilesh S._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141)

**["Reliable and Efficient Customer Experience Platform"](https://www.g2.com/survey_responses/nice-cxone-review-11739091)**

**Rating:** 4.5/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091)

#### What Are G2 Users Discussing About NICE CXone?

- [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact)
- [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment
- [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do)
- [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact)
- [What is inContact?](https://www.g2.com/discussions/what-is-incontact)

### [ZIWO](https://www.g2.com/products/ziwo/reviews)

With ZIWO, simply talk to your clients! ZIWO is a cloud contact center software (CCaaS) solution in the GCC that enables businesses to manage customer communication through voice calls and WhatsApp messaging in a single, unified platform. Designed for customer service, sales, and support teams, ZIWO simplifies multichannel communication and enhances team productivity. It is widely adopted across the Middle East and North Africa region (MENA), and supports both remote and in-office operations. This customer service platform is ideal for industries such as e-commerce, logistics, finance, real estate, healthcare, and much more - especially for companies operating in multiple markets that require local phone numbers, multilingual support, and seamless CRM integration. Common use cases include inbound customer support, outbound sales, and WhatsApp-based service desks. The key ZIWO features include: - Multichannel Communication: Consolidate voice calls and WhatsApp conversations in one platform, with full support for English, Arabic, and French to serve diverse audiences. - High-Quality Voice Services: Calls are routed via licensed local telecom providers and trusted international carriers to ensure clear, uninterrupted communication. - CRM Integrations: Instantly connect to over 15 major CRM platforms to streamline workflows, increase agent productivity, and improve customer relationship management. - Extensive API Library: Access 500+ APIs for advanced customization and integration into your existing business systems and infrastructure. ZIWO empowers companies to deliver consistent, high-quality customer experiences by streamlining communication and simplifying technical complexity - all through a scalable cloud-based contact center solution. It enables teams to operate more efficiently, respond faster to customer needs, and maintain full visibility across all interactions in real time.

**Average Rating:** 4.9/5.0

**Total Reviews:** 74

#### How Do G2 Users Rate ZIWO?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.6/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.6/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ZIWO?

- **Seller:** [Ziwo](https://www.g2.com/sellers/ziwo)
- **Year Founded:** 2010
- **HQ Location:** Dubai (UAE)
- **Twitter:** @ZiwobyAswat  
382 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c57a9efff49e617319643a750a5951ce4281f64079abd854ad296609ba202470&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fziwo&secure%5Burl_type%5D=linkedin_company_website)  
123 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Operations team lead.
- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 51% Large, 38% Medium

#### What Do G2 Reviewers Say About ZIWO?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of ZIWO, simplifying global customer communication and integration.
- Users find ZIWO to have **easy implementation** , making it seamless to integrate and use daily for customer support.
- Users praise ZIWO's **excellent customer support** , noting its ease of use and quality of service during calls.
- Users praise the **call quality** of ZIWO, noting its great voice clarity and effective support tools.
- Users value the **easy integrations** with ZIWO, streamlining their workflow and enhancing overall efficiency.

##### Cons

- Users often experience **technical issues and lag** , which hinder the ease of use with ZIWO.
- Users face **unreliability** with ZIWO, experiencing unexpected outages that hinder urgent communication needs.
- Users find the **forced online status** upon logging into ZIWO inconvenient, causing unwanted call interruptions.
- Users report **frequent internet connection failures** with ZIWO, hindering their ability to maintain reliable communication.
- Users report frequent **dialer issues** , with calls dropping regularly, affecting their communication experience.

#### What Are Recent G2 Reviews of ZIWO?

**["using the app to make calls"](https://www.g2.com/survey_responses/ziwo-review-10975712)**

**Rating:** 4.5/5.0 stars

_— Mostafa H._

[Read full review](https://www.g2.com/survey_responses/ziwo-review-10975712)

**["Review for ziwo"](https://www.g2.com/survey_responses/ziwo-review-10875540)**

**Rating:** 5.0/5.0 stars

_— Rania M._

[Read full review](https://www.g2.com/survey_responses/ziwo-review-10875540)

#### What Are G2 Users Discussing About ZIWO?

- [What is ZIWO used for?](https://www.g2.com/discussions/what-is-ziwo-used-for)

### [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)

JustCall is a software designed to bring calls, texts, email, and WhatsApp together in one AI-powered business communication platform for customer-facing teams. The software provides real-time agent assist, AI coaching, sentiment analysis, call scoring, and smart routing by leveraging advanced AI tools and integrations across 100+ CRM platforms. It automates routine tasks and workflows and reduces manual effort through auto, predictive, and power dialers alongside inbound AI Voice Agents. JustCall addresses the challenge of managing fragmented customer communication channels by unifying all conversations into a single collaborative workspace. The software supports global phone numbers, SMS and MMS messaging, shared WhatsApp and email inboxes, and multi-level IVR for over 6,000 businesses worldwide.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2,363

#### How Do G2 Users Rate JustCall?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 8.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind JustCall?

- **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs)
- **Company Website:** www.saaslabs.co
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, California
- **Twitter:** @saas\_labs  
319 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website)  
416 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 59% Small, 31% Medium

#### What Do G2 Reviewers Say About JustCall?

_AI-generated summary from verified user reviews_

##### Pros

- Users find JustCall's **ease of use** impressive, highlighting its straightforward setup and intuitive interface for seamless communication.
- Users enjoy the **s seamless integration** of calls, SMS, and CRM in JustCall, enhancing efficiency and organization.
- Users value how JustCall brings **simplicity to business communication** , streamlining tasks and enhancing efficiency effortlessly.
- Users commend the **excellent customer support** of JustCall, highlighting its responsiveness and effective issue resolution.
- Users love the **efficient call management** of JustCall, enjoying seamless integrations and a user-friendly interface.

##### Cons

- Users often face **call issues** with JustCall, including lag and difficulties in transferring calls and monitoring effectively.
- Users find the **call functionality cumbersome** , facing issues like multiple clicks and unstable call quality while traveling.
- Users experience **connection issues** with JustCall, including call quality drops and disruptions due to unstable internet.
- Users find **missing features** like lack of SMS support and limited customization hinder their experience with JustCall.
- Users experience **poor call quality** with JustCall, often facing drops and interruptions due to unstable internet connections.

#### What Are Recent G2 Reviews of JustCall?

**["Seamless Integration and Stellar Support"](https://www.g2.com/survey_responses/justcall-review-13227549)**

**Rating:** 5.0/5.0 stars

_— Kate d._

[Read full review](https://www.g2.com/survey_responses/justcall-review-13227549)

**["Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights"](https://www.g2.com/survey_responses/justcall-review-12953018)**

**Rating:** 5.0/5.0 stars

_— Richard L._

[Read full review](https://www.g2.com/survey_responses/justcall-review-12953018)

- ‹ Prev‹ Prev
- 1
- [2](/categories/contact-center/free?open_modal_url=%2Fproducts%2Fupland-software-upland-ingenius%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcontact-center%252Ffree%26source%3Dcategory&order=g2_score&page=2#product-list)
- [3](/categories/contact-center/free?open_modal_url=%2Fproducts%2Fupland-software-upland-ingenius%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcontact-center%252Ffree%26source%3Dcategory&order=g2_score&page=3#product-list)
- [4](/categories/contact-center/free?open_modal_url=%2Fproducts%2Fupland-software-upland-ingenius%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcontact-center%252Ffree%26source%3Dcategory&order=g2_score&page=4#product-list)
- [5](/categories/contact-center/free?open_modal_url=%2Fproducts%2Fupland-software-upland-ingenius%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcontact-center%252Ffree%26source%3Dcategory&order=g2_score&page=5#product-list)
- [6](/categories/contact-center/free?open_modal_url=%2Fproducts%2Fupland-software-upland-ingenius%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcontact-center%252Ffree%26source%3Dcategory&order=g2_score&page=6#product-list)
- [7](/categories/contact-center/free?open_modal_url=%2Fproducts%2Fupland-software-upland-ingenius%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcontact-center%252Ffree%26source%3Dcategory&order=g2_score&page=7#product-list)
- [Next ›Next ›](/categories/contact-center/free?open_modal_url=%2Fproducts%2Fupland-software-upland-ingenius%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcontact-center%252Ffree%26source%3Dcategory&order=g2_score&page=2#product-list)

Spotlight Categories

[ERP Systems](https://www.g2.com/categories/erp-systems)

[Project Management Software](https://www.g2.com/categories/project-management)

[Electronic Data Interchange (EDI) Software](https://www.g2.com/categories/electronic-data-interchange-edi)

[Time Tracking Software](https://www.g2.com/categories/time-tracking-software)

[Employee Intranet Software](https://www.g2.com/categories/employee-intranet)

Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)

- [Contact Center Workforce](/categories/contact-center-workforce)
- [Speech Analytics](/categories/speech-analytics)

[Browse Contact Center Themes](/categories/contact-center/themes)