---
title: Upland InGenius Reviews
meta_title: 'Upland InGenius Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 14 reviews by the users' company size, role or industry to
  find out how Upland InGenius works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 14
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# Upland InGenius Reviews
**Vendor:** Upland Software  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 14
## About Upland InGenius
Upland InGenius is a Computer Telephony Integration (CTI) platform that integrates CRM and call center systems to increase productivity. InGenius enables agents to deliver personalized experiences with AI while protecting technology infrastructure investments. With InGenius, agents have a single pane of glass to work from, reducing call handling time and increasing case handling capacity. By aligning telephony data with CRM data, your organization can gain immediate insights into customer behavior and make data-driven decisions that improve the employee and customer experience. Experience a seamless connection between your Salesforce, Microsoft Dynamics 365, or ServiceNow CRM and your Cisco, Genesys, Avaya, or Asterisk business phone system.



## Upland InGenius Pros & Cons
**What users like:**

- Users praise the **friendly and engaged support team** of Upland InGenius for their helpful assistance. (1 reviews)
- Users praise the **helpful support team** of Upland InGenius for their friendliness and engagement. (1 reviews)


## Upland InGenius Discussions
  - [What is InGenius used for?](https://www.g2.com/discussions/what-is-ingenius-used-for)

- [View Upland InGenius pricing details and edition comparison](https://www.g2.com/products/upland-software-upland-ingenius/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-04+02%3A22%3A44+-0500&secure%5Bsession_id%5D=7e01cc80-09bb-4f62-95bc-096c8fad7286&secure%5Btoken%5D=40982aa274ac71b2f259612a102f93aaee7da65ad1528dc01096579a2cbb5eb6&format=llm_user)

## Upland InGenius Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**ServiceNow Apps**
- ServiceNow Integration
- Value

**Generative AI**
- AI Text-to-Speech

**Agentic AI - Outbound Call Tracking**
- Autonomous Task Execution
- Natural Language Interaction

**Calling**
- Record Calls
- Generate Location
- Call Types
- Click-to-Call
- Auto Dialer

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Agentic AI - ServiceNow Store Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Contacts**
- Personalization
- Information Locater
- Record Prospect Data

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Insights**
- Notes
- Daily Summary
- Automated Voicemails
- Automated Emails
- Sorts Prospects
- Automated Note Taking

## Top Upland InGenius Alternatives
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  - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)
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