Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Brutal"
0/5
What do you like best about Upland RO Innovation?

Not very much. I'm not sure if the tool was set up properly, but it is very cumbersome. Review collected by and hosted on G2.com.

What do you dislike about Upland RO Innovation?

This tool was implemented at my company some time ago - it is very difficult to make changes, it is not user friendly and we've lost confidence in it. I just wish we had a different tool Review collected by and hosted on G2.com.

AF
Amy F.
Mid-Market (51-1000 emp.)
"If you are serious about your reference program, you need Reference View"
4.5/5
What do you like best about Upland RO Innovation?

Integrates w/SFDC & enables self service Review collected by and hosted on G2.com.

What do you dislike about Upland RO Innovation?

Paying extra for features that should be in product. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"The team has been great "
3.5/5
What do you like best about Upland RO Innovation?

I like that it's integrated with Salesforce and you can fairly easily (for an additional fee) have the team set up custom filters. The team is super responsive and great to work with. Review collected by and hosted on G2.com.

What do you dislike about Upland RO Innovation?

Limitations with integrations with the platform. Also doesn't allow you to restrict # of users to licensing fee can grow quickly. Review collected by and hosted on G2.com.

Sofia A.
SA
Sofia A.
Senior Sales Enablement Specialist
Computer Software
Mid-Market (51-1000 emp.)
"Just OK for Content Management"
3/5
What do you like best about Upland RO Innovation?

The user interface is simple and easy to navigate. The integration in Salesforce.com is also extremely useful. I like that ROInnovation syncs with Chatter so I receive email updates when assets are updated, changed and shared. I also like the "Top Assets" - assets that are most commonly being used by the rest of the sales organization and "Latest Assets" - assets that have been recently updated and/or added to the Vault/ROInnovation. The Spotlight feature (micro-website) is a great tool and our sales team has taken full advantage of this feature for prospecting. Review collected by and hosted on G2.com.

What do you dislike about Upland RO Innovation?

The tagging system on the backend/administrative side is extremely complicated making it hard for end users to find content. I have yet to fully understand how the tagging system works and it's extremely difficult to find tailored content for my prospects. Other than spotlights, there is no way to track the assets once they are sent to prospects/downloaded from the internet. Review collected by and hosted on G2.com.

Dan G.
DG
Dan G.
Training Engineer
Telecommunications
Enterprise (> 1000 emp.)
"Excellent customer portal"
4/5
What do you like best about Upland RO Innovation?

Very easy to manage and use, customers like the accessibility and the ability to easily share content with their colleagues using "spotlights". Data analytics is excellent, as is customer support. Review collected by and hosted on G2.com.

What do you dislike about Upland RO Innovation?

lack of customization capabilities, and search could be better. Otherwise a very good product. Review collected by and hosted on G2.com.

Verified User in Computer Software
CC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Good experience!"
4/5
What do you like best about Upland RO Innovation?

- I had a lot of visibility and transparency into references that are available and ones that are not. I could also control how many times a reference is used so that we would not over- use it.

- Building out a reference program - it made it easy for sales to request references via the tool, rather than by email Review collected by and hosted on G2.com.

What do you dislike about Upland RO Innovation?

- It takes quite a lot of work to get everyone on the same page and everyone using the tool consistently. I remember having to educate a lot of people on the tool and trying to convince sales to use it. Review collected by and hosted on G2.com.

Sterling J.
SJ
Sterling J.
Vice President, Marketing
Mid-Market (51-1000 emp.)
"Boulder Logic is a 10X solution!"
5/5
What do you like best about Upland RO Innovation?

Boulder Logic gave our company immediate ROI. Instead of relying on spreadsheets and emails and walking around, we can now know find better references that are perfectly matched in seconds - all within Salesforce. Reps now spend less hours searching for references and more time selling using our most powerful sales tool - our happiest customers. And that adds up to more deals in less time. This is why it's a 10X solution. From an administrative standpoint, I love being able to keep track of which references are over/under-used. Our large sales team LOVES the microsite capability! And nominating new references into the database only takes a minute or two. It's so easy and powerful, it blows my mind. Review collected by and hosted on G2.com.

What do you dislike about Upland RO Innovation?

I would like to see a feature added that automatically detects whether a new nominated reference is a duplicate record. Currently, it requires the admin or submitter to manually check. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Backbone of my advocacy program"
2.5/5
What do you like best about Upland RO Innovation?

I find Boulder Logic is a great place to store assets as well as track outreach. Review collected by and hosted on G2.com.

What do you dislike about Upland RO Innovation?

I don't think the program is intuitive. I also don't like the fact that having seamless integration with SalesForce is a much more expensive add-on. Review collected by and hosted on G2.com.

Eric A.
EA
Eric A.
Sr. Global Reference Program Manager
Computer Software
Mid-Market (51-1000 emp.)
"Reference View Transformed Our Program"
4.5/5
What do you like best about Upland RO Innovation?

Reference View has formalized our reference process and transformed our program. What used to be done through email and spreadsheets is now managed online and is integrated with Salesforce. What a difference. Review collected by and hosted on G2.com.

What do you dislike about Upland RO Innovation?

Some of the customized updates we'd like aren't always doable without incurring additional development costs. Review collected by and hosted on G2.com.