We've been working with Upland RightAnswers for several years and absolutely love what the tool has to offer. With seemingly endless features (some of which we have yet to even tap into), it is never been easier to create and maintain knowledge. The support team is super easy to work with and is extremely responsive. They've been able to resolve almost all of our issues/concerns and have also built in some of our company's suggestions into future releases. Whether it's training, customization requests, or problem solving, Upland RightAnswers has you covered! Review collected by and hosted on G2.com.

There is nothing that I dislike with Upland RightAnswers. Review collected by and hosted on G2.com.

There are quite a few points to note after working with the Upland team for a little over a year now. Their team is very knowledgeable about their tool and at guiding and advising their clients on best practices and specifics for their unique environment. The assistance of Support, our Customer Success Manager, and Technical Advisor has been invaluable in our KCS adoption using RightAnswers. The Community portal is packed with resources for someone new to using RightAnswers and the support team promptly handles any submitted requests or ensures the appropriate person follows up QUICKLY! All elements of the tool internal and external are managed through portals fully customizable to the specific needs of the organization. The reporting and analytics console built-in are fantastic as well. If you're looking for a powerful, all-inclusive Knowledge Management technology solution with stellar support, RightAnswers is your pick. Review collected by and hosted on G2.com.

No downsides or cons with RightAnswers to state as we've celebrated our 1 year RightAnswers anniversary as a customer! Review collected by and hosted on G2.com.

We contracted RightAnswers for KCS training for two groups of users on two separate occasions. Michelle Stumpf was our KCS trainer for both engagements and we had an excellent overall experience.

Michelle was well prepared, easy to work with, and the training content had great depth and value. Our support team has successfully implemented KCS over the past year thanks to Michelle! Review collected by and hosted on G2.com.

Based on our experience with 2 KCS Workshops, there were no downsides with working with RightAnswers. Review collected by and hosted on G2.com.

I run the knowledge team for a very large, diversified call center. RightAnswers has made it easy for us to appeal to many different learning styles and to pivot quickly as changes occur. The product is constantly trying to improve and there's quite of bit of online training you can take at your leisure to build up your skills. Most importantly, I love the service I receive. No question is too elementary and the team jumps into action when I call. I feel like I'm their only customer. I feel valued, I feel heard, and I feel like my business really counts. Review collected by and hosted on G2.com.

I have dozens teams in my knowledge base, but because you can't filter the view by Taxonomy, we've had to get creative with our naming conventions. Also, the system tries to act like Google and it tries to act like Word, but falls a little short of both. You have to find some clever workarounds for a few things, but the support team is good to help come up with suggestions. Review collected by and hosted on G2.com.

The system has plenty of features that assist with multiple business sectors and choosing what works best comes easy and natural. The company's support and technology teams are very attentive and truly enjoy what they are doing. Review collected by and hosted on G2.com.

Sometimes I like to get my hands dirty and make changes to help progress my own business. Some of the widgets are not able to be customized in house; So not having the ability to effect some of those features becomes tedious at times. Review collected by and hosted on G2.com.

It was so easy to follow along and understand what was presented. Everyone could relate to the given scenarios. If the speaker was going too fast, she didn't hesitate to slow down and repeat anything she said (which did not happen much at all since everything flowed so nicely). The exercises really helped connect the dots to our organizations every day problems and learned how to properly and effectively address them. Review collected by and hosted on G2.com.

Absolutely nothing. Although this has nothing to do with the workshop itself, I was hoping to take the exam within a week of completing the workshop so that the knowledge we learned stays fresh. Due to COVID, the tests are proctored online so we have to wait a good 3 weeks before we can take the test. Review collected by and hosted on G2.com.

The facilitator did an excellent job explaining the concepts, adding real-world examples, and answering our questions. And the program is quite well designed. I have been in project management for over 10 years, and I didn’t expect KCS to be so thorough. I expected details on the concepts, models, methods, etc… But the KCS training was essentially a step-by-step guide on how to implement KCS in an organization. Very impressive, and well worth the cost. Review collected by and hosted on G2.com.

Wish we could have met face to face, but the online format was still very effective. Review collected by and hosted on G2.com.

The product features are brilliant, but we equally value the ongoing engagement from the Right Answers team who continue to help us make the best use of their product to help deliver our ROI. Review collected by and hosted on G2.com.

The product is comprehensive and has excellent knowledge creation and optimisation features. I would like to see enhancements in the Administration Portal to make managing user access and reporting more efficient. Review collected by and hosted on G2.com.

Knowledge Management and dashboards are very customizable. The Upland Analytics tool is completely remarkable. The customer service and agents with Right Answers are so helpful they want to see you succeed. Review collected by and hosted on G2.com.

The customizations could be more user friendly. This is a little touch for the average person to figure out some of the features. I had to personally train several employees over several days to learn how to use the features. Review collected by and hosted on G2.com.

Besides the comprehensive feature pack and thoughtfully laid out UI, working with the staff at Upland is what makes the difference. When they say they aim for 100% satisfaction, they mean it and will do whatever it takes to get it right! I have used several KM systems and this one is by far the best!! Review collected by and hosted on G2.com.

In the past 3 years, I have yet to have an unpleasant experience... Review collected by and hosted on G2.com.