EM
Egidijus M.
Warehouse Technician
Small-Business (50 or fewer emp.)
"Powerful AI assisted knowledge."
4/5
What do you like best about Upland RightAnswers?

RightAnswers has been a huge time saver for our team.

The AI assisted search is extremely fast, pulling up the right answers without us having to dig through every source. I also love how AI-generated articles make knowledge creation so much easier - just one click, and it's ready to go! Review collected by and hosted on G2.com.

What do you dislike about Upland RightAnswers?

Sometimes the AI-generated responses need a bit of tweaking to be fully accurate. Review collected by and hosted on G2.com.

Ravinder S.
RS
Ravinder S.
Marketing Manager
Education Management
Mid-Market (51-1000 emp.)
"Best Business Software"
3.5/5
What do you like best about Upland RightAnswers?

Increase Revenue and reduce if you use this software. Review collected by and hosted on G2.com.

What do you dislike about Upland RightAnswers?

This is good, but little bit slow sometime. Some glich while enter the data. Review collected by and hosted on G2.com.

Jeremy P.
JP
Jeremy P.
Head of Customer Education
Enterprise (> 1000 emp.)
"We love partnering with Upland RightAnswers!"
5/5
What do you like best about Upland RightAnswers?

- Outstanding customer and product support teams.

- APIs for modern "headless" web application support needs.

- The RightAnswers team is very open to building product enhancements and bug fixes with our teams.

- Modern content management solutions. Review collected by and hosted on G2.com.

What do you dislike about Upland RightAnswers?

- The User Interface (UI) of the RightAnswers portal (frontend) could be updated, which I know they are already working to modernize. Review collected by and hosted on G2.com.

Response from Stefanie Lourenco of Upland RightAnswers
Edit edit

We're glad to hear that RightAnswers is making a positive impact on your organization by empowering your employees to confidently resolve customer questions and enabling self-service for your customers. We're always committed to continuously improving our solutions to meet your needs. Stay tuned—exciting updates to the user interface are coming soon!

Verified User in Consumer Services
UC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"My experience was good. I didn’t have any bad feedback for the most part. It was a good experience."
5/5
What do you like best about Upland RightAnswers?

What I like best about land right answers is that it is easy to use and get the answers that I'm looking for to help me on a project or dealing with a work situation. Review collected by and hosted on G2.com.

What do you dislike about Upland RightAnswers?

Do not dislike anything about Upland writing answers so far I've had a great experience Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Great Customer Support and Ease of Use"
4.5/5
What do you like best about Upland RightAnswers?

RightAnswers is great to use, once it is implimented. The admin console is intuative, easy to learn, and easy to use overall. Customer support is excellent, CSMs are quick to respond to any issues. Review collected by and hosted on G2.com.

What do you dislike about Upland RightAnswers?

Sometimes development requests take a considerable amount of time to impliment. Review collected by and hosted on G2.com.

Response from Stefanie Lourenco of Upland RightAnswers
Edit edit

Thank you for your feedback! We're thrilled to hear that you find RightAnswers intuitive and easy to use. It's great to know that our customer support and CSMs have been responsive and helpful.

We understand that development requests can sometimes take longer than expected, and we appreciate your patience. We're continuously working on improving our processes to address these concerns more efficiently.

We're glad that the ability to silo different knowledge bases in one program is benefiting your work. It's crucial for technicians to have tailored documentation for each client, and we're pleased that RightAnswers helps streamline this process for you.

Thank you for sharing your experience!

Verified User in Insurance
AI
Verified User in Insurance
Enterprise (> 1000 emp.)
"The Gold standard of KM applications"
5/5
What do you like best about Upland RightAnswers?

There are so many great things to mention about this product. I love working with the Upland staff, who always deliver as promised. I really like how RightAnswers positions itself as an enterprise search solution at scale. Organizations who value knowledge management and leverage RightAnswers as their technology will also transform rapidly in the AI world to come. Review collected by and hosted on G2.com.

What do you dislike about Upland RightAnswers?

While support for RightAnswers has improved over time, additional staff may be needed to keep up with the rate at which the customer base it growing. Review collected by and hosted on G2.com.

Response from Stefanie Lourenco of Upland RightAnswers
Edit edit

We're thrilled to hear that you have had such a positive experience with everyone at Upland and that RightAnswers has been valuable in positioning itself as an enterprise search solution. We strive to set our customers up for success and are happy to hear that you are enjoying your experience. We appreciate your feedback and are committed to continuously improving our support to keep up with our growing customer base.

JD
Jon D.
IT Core Technology Manager
Enterprise (> 1000 emp.)
"Helps drive continuous improvement and present flexible, proactive, timely content to our customers"
5/5
What do you like best about Upland RightAnswers?

RightAnswers' product is fast, responsive and flexible to our needs. We use it to provide service across thousands of customers 24/7. In practice it's been robust, effective and easy to use - vastly reducing support demand coming through traditional channels, and enabling us to provide value-add for our customers. Support from RightAnswers has been proactive and timely throughout our relationship, and always professional yet friendly. Highly recommended. Review collected by and hosted on G2.com.

What do you dislike about Upland RightAnswers?

Ideally I'd like even more flexibility in the product, although in fairness it is continually evolving and improving through regular updates. Review collected by and hosted on G2.com.

Response from Stefanie Lourenco of Upland RightAnswers
Edit edit

Thank you for your glowing review! We're delighted to hear that RightAnswers is fast, responsive, and flexible to your needs and that it has significantly reduced support demand while adding value for your customers. It's wonderful to know that our support team has been proactive, timely, professional, and friendly throughout your experience.

We appreciate your feedback on wanting even more flexibility in the product. We're committed to continuous improvement and will keep enhancing RightAnswers to meet your evolving needs.

It's great to hear that RightAnswers has helped you shift away from traditional ticket-based support, improve customer experience, and provide attractive, proactive content 24/7 across multiple devices. Thank you for your high recommendation and for sharing your positive experience!

Verified User in Financial Services
AF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Excellent Service at Uplands RigthAnswers"
5/5
What do you like best about Upland RightAnswers?

Ease of Use, Integrates with other sofrware products, excellent Customer Relations, excellent Support services, Review collected by and hosted on G2.com.

What do you dislike about Upland RightAnswers?

I honestly can't say anything negative. Always a positive experience Review collected by and hosted on G2.com.

KD
Kim D.
Sr Knowledge Architect
Mid-Market (51-1000 emp.)
"Great tool for creating and maintaining our knowledge content"
5/5
What do you like best about Upland RightAnswers?

Features that allow us to easily maintain our knowledge base content so that it is relevant, accurate and searchable. Review collected by and hosted on G2.com.

What do you dislike about Upland RightAnswers?

Not easy to integrate with some of our other applications. Review collected by and hosted on G2.com.

Response from Stefanie Lourenco of Upland RightAnswers
Edit edit

Thank you for your feedback! It's great to hear that RightAnswers has helped you achieve high self-service scores and first call resolution rates. We are committed to providing valuable solutions to meet your needs and are continuously working to improve our compatibility with various applications.

Jacob W.
JW
Jacob W.
Enterprise (> 1000 emp.)
"Mature, feature rich, continuously improving, KCS v6 Verified"
5/5
What do you like best about Upland RightAnswers?

Great support for Knowledge-Centered Service methodology, superior/tunable search, excellent features like decision trees, 3 major feature releases a year which have included our RFEs, great vendor to work with. Review collected by and hosted on G2.com.

What do you dislike about Upland RightAnswers?

We have encountered several bugs, some of which have taken considerable effort in working with support to resolve. Review collected by and hosted on G2.com.