--- title: Upland RightAnswers Reviews meta\_title: 'Upland RightAnswers Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 48 reviews by the users' company size, role or industry to find out how Upland RightAnswers works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 48 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Upland RightAnswers Reviews & Product Details Visit Website RightAnswers is the leading KCS v6 verified knowledge management platform purpose-built for complex enterprises needing scalable, AI-powered support solutions. With over 20 years of experience providing enterprise knowledge management solutions to some of the world’s largest companies. We have proven scalability to support customers in excess of 2M searches monthly with user populations of over 200,000. With flexible AI options including BYO AI, AI Approver Review, Gen Answers API, and more, RightAnswers transforms how organizations handle technical support. The platform seamlessly integrates across entire tech stacks, enabling L1 agents to handle L2/L3 issues while empowering customer self-service. Organizations can dramatically reduce resolution times, scale operations without adding headcount, and maintain perfect accuracy across exploding product portfolios. RightAnswers turns technical complexity into competitive advantage through intelligent knowledge creation, curation, and delivery. RightAnswers transforms support chaos into confidence by combining battle-tested knowledge management with intelligent AI, empowering both agents and customers to solve complex technical challenges at expert speed. Our KCS v6 verified platform turns every support interaction into a powerful resolution engine – enabling L1 agents to handle L2/L3 issues, slashing resolution times, and scaling support operations without adding headcount. While others offer tools, we deliver a complete solution that makes technical complexity your competitive advantage. Our Unique Selling Points (USPs) - KCS v6 Verified - 23 years of proven KM expertise across consulting & product - RightAnswers X- make knowledge available wherever agents work without added cost. - Connected Knowledge framework - Embedded and flexible AI options - Scalable, configurable enterprise ready Why RightAnswers is the right AI knowledge management platform for you: 1) Next-Generation Technical Support with Intelligent Knowledge Automation -Accelerate time-to-value: RightAnswers comes with 30,000+ pre-built knowledge articles (K-Paks), so you start seeing measurable value from Day 1. -Create and curate knowledge intelligently: With AI-driven content authoring, duplication detection, and AI knowledge lifecycle management, teams achieve up to 85% faster content creation and 90% faster quality control, ensuring your knowledge stays current, compliant, and clean. -Knowledge in the flow of work: RightAnswers seamlessly integrates with CRM, ITSM, and self-service systems, ensuring agents and customers access precise answers where they already work, cutting search time by nearly 50% and boosting resolution accuracy to 80%+. 2) Conquer Enterprise Complexity with Configurability that Fits You -Built for scale: Unlike other KM platforms, RightAnswers speaks the language of large, technical support organizations, built to support thousands of agents, complex workflows, and multi-system dependencies without friction. -Configurable to your reality: Every process, permission, and workflow can be tuned to your organization’s needs from role-based access control to automated retirement policies, ensuring security and governance at enterprise scale. -Connect your entire ecosystem: RightAnswers connects effortlessly with leading CRMs and ITSMs, ensuring every ticket, interaction, and self-service portal draws from the same accurate knowledge source eliminating silos and reducing escalations. 3) Knowledge Expertise that Drives Measurable Results -KCS leadership you can trust: As the world’s first KCS v6 Verified platform with certified trainers and consultants, RightAnswers embeds KCS best practices directly into your workflows, touching various focus points where knowledge is needed, enabling faster adoption and measurable performance improvements. -Backed by decades of innovation: With 23+ years of knowledge management and contact-center leadership, RightAnswers brings the proven frameworks replicable in various use cases to operationalize knowledge and scale globally. -Partnership beyond software: Our experts work with you to align strategy, metrics, and enablement, ensuring your knowledge program drives higher CSAT, lower cost-to-serve, and sustainable adoption across every department. * * * Product Website Upland RightAnswers Seller [Upland Software](https://www.g2.com/sellers/upland-software) Discussions [Upland RightAnswers Community](https://www.g2.com/products/upland-rightanswers/discuss) Languages Supported Arabic, Czech, Danish, German, Greek, English, Persian, Finnish, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Chinese (Traditional) Solution Type All-in-One Overview by Tiffany Young Show More ## Pricing Pricing provided by Upland RightAnswers. ### Knowledge Unlimited $45.00 1 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/upland-rightanswers/pricing) Upland Software Solutions (1) See how Upland Software products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Upland KCM SolutionBy Upland Software ](/sellers/upland-software/solutions/upland-kcm) Show More ## Upland RightAnswers Integrations (2) What do users say about integrations? Verified by Upland RightAnswers [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) Show More ![Ben G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben G.") BG Ben G. Service Desk Technician Mid-Market (51-1000 emp.) 5/27/2020 "A Vital Resource for KB Material" 5/5 What do you like best about Upland RightAnswers? The ability for our company to customize content. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? Some of the generic content is not applicable to our needs. Review collected by and hosted on G2.com. Recommendations to others considering Upland RightAnswers: Examine all aspects of the application to ensure it will serve your needs. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? It allows our support staff to reference solution articles to better support our customers. This allows our team leads to focus on other tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Paige D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paige D.") PD Paige D. Service Desk Lead Mid-Market (51-1000 emp.) 4/28/2020 "RightAnswers provides top-notch support and a seamless experience" 5/5 What do you like best about Upland RightAnswers? Everyone involved with our account is very engaged and provide excellent support. Each time we have a request for assistance with a feature of RightAnswers, our Customer Success Manager and Knowledge Consultant are on the ball with assisting us and ensuring we are ready to roll out new features. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? We are not huge fans of the licensing models that are offered; however, our Customer Success Manager has been very involved with us throughout our renewal to ensure we are getting the most bang for our buck. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? We use RightAnswers are both for our internal knowledge base and as a self-service knowledge portal for our clients. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/29/2020 "RightAnswers" 5/5 What do you like best about Upland RightAnswers? My RA Success Manager, Design Manager, Integration Manager that are working me on implementation and design and configuration of the tool. This tool will provide Help Desk, Support, and end user support information and details required to ensure information is updated and current. Good Training material Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? Some complicated configuration but nothing that cant be corrected by using it more and get online training Review collected by and hosted on G2.com. Recommendations to others considering Upland RightAnswers: The tool provides information that can be used by Help Desk, Support Staff, and End Users and Stack Holders Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? Understanding of the layout and logic for creating correct and useful knowledge document and instructing support teams that we must follow the KCMS methodology to be successful in providing our customer accurate information Review collected by and hosted on G2.com. Show More 5/31/2020 Validated ReviewerSource: Organic SS Susan S. Enterprise (\> 1000 emp.) 6/1/2020 "RA review" 5/5 What do you like best about Upland RightAnswers? KB tree's is extremely useful. Also, gamification gets users submitting more knowledge. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? 3rd party integration could be better for CA service desk. Review collected by and hosted on G2.com. Recommendations to others considering Upland RightAnswers: Encourage users to always add to the knowledge base. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? Current knowledge is stagnant and no new articles are being added. More exposure to wider user base. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 5/25/2020 "RightAnswers helping our ContactCenters to perform better" 4/5 What do you like best about Upland RightAnswers? - The people of Upland are always willing to help you to find the best possible solution and think along with us - Great support team - Strategy towards the future (roadmap) Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? - Search function for bilingual countries should be optimized Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? - Selfservice for our customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") EF Verified User in Food Production Enterprise (\> 1000 emp.) 4/27/2020 "Dependable service and support coupled with expert knowledge management" 5/5 What do you like best about Upland RightAnswers? We've partnered with RightAnswers for over a decade, acknowledging the value of their knowledge management expertise and products for our organisation. We appreciate the professional yet friendly approach, and have enjoyed dependable service and support throughout. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? We've experienced some issues with Solution Manager in the past, but it's now much improved. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? We use RightAnswers for our internal self-service portal and knowledge management solutions. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") EW Verified User in Wholesale Mid-Market (51-1000 emp.) 5/26/2020 "Great Tool and Great Team behind it" 4.5/5 What do you like best about Upland RightAnswers? 1. ease of customization 2. flexibility 3. support team Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? On-prem version is based on Apache and Java - need people that know both. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? Knowledgebase - linked to Service Management Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") ER Verified User in Retail Enterprise (\> 1000 emp.) 4/13/2020 "RA and the use of knowledge" 4/5 What do you like best about Upland RightAnswers? the ability to add documents that are only for my company. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? not having the needed api's for our ITSM product Review collected by and hosted on G2.com. Recommendations to others considering Upland RightAnswers: none good or bad, it does what is required. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? the ability of tech to have the access of knowledge and the ability to FCR Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Upland RightAnswers? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Upland RightAnswers ](https://www.g2.com/products/upland-rightanswers/discussions/new) GU Guest User What is RightAnswers used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-rightanswers-used-for) [ View all Discussions ](https://www.g2.com/products/upland-rightanswers/discuss) ## Pricing Options Pricing provided by Upland RightAnswers. ### Knowledge Unlimited $45.00 1 Users Per Month ### Knowledge Essentials $20.00 1 User Per Month ### Knowledge Creator $30.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/upland-rightanswers/pricing) Upland RightAnswers Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image") Confluence 4.1/5(4,368) [ Compare Now ](https://www.g2.com/compare/confluence-vs-upland-rightanswers) ##### ##### Upland RightAnswers Features Administration Database Management User, Role, and Access Management Performance and Reliability Compliance Policies and Controls Data Governance Data Security Access Management Knowledge Pages Templates Versioning and Version History Decision Trees [ View More Features ](https://www.g2.com/products/upland-rightanswers/features) ## Top-Rated Alternatives [ ![Confluence](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Confluence") Confluence 4.1/5(4,368) ](https://www.g2.com/products/confluence/reviews) [ ![Document360](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Document360") Document360 4.7/5(541) ](https://www.g2.com/products/document360/reviews) [ ![Guru](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guru") Guru 4.7/5(2,322) ](https://www.g2.com/products/guru/reviews) [ View All Alternatives ](https://www.g2.com/products/upland-rightanswers/competitors/alternatives) ##### Categories on G2 [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What kind of reporting and auditing capabilities are provided for device inventory, compliance status, security events, and policy changes?](https://www.g2.com/discussions/what-kind-of-reporting-and-auditing-capabilities-are-provided-for-device-inventory-compliance-status-security-events-and-policy-changes)[Which image optimization platforms work best for a media-heavy news or publishing site that needs bulk processing of hundreds of images per day at consistent quality?](https://www.g2.com/discussions/which-image-optimization-platforms-work-best-for-a-media-heavy-news-or-publishing-site-that-needs-bulk-processing-of-hundreds-of-images-per-day-at-consistent-quality)[What is the best platform for creating interactive presentations?](https://www.g2.com/discussions/what-is-the-best-platform-for-creating-interactive-presentations) [Which insurance suite platforms provide the best cloud capabilities for modern insurance operations?](https://www.g2.com/discussions/which-insurance-suite-platforms-provide-the-best-cloud-capabilities-for-modern-insurance-operations)[Which engineering document management platform is easiest for a remote engineering team to use on tablets and phones without forcing everyone to a desktop browser?](https://www.g2.com/discussions/which-engineering-document-management-platform-is-easiest-for-a-remote-engineering-team-to-use-on-tablets-and-phones-without-forcing-everyone-to-a-desktop-browser)[Pros and Cons Details](https://www.g2.com/products/upland-rightanswers/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)