--- title: Upland RightAnswers Reviews meta\_title: 'Upland RightAnswers Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 48 reviews by the users' company size, role or industry to find out how Upland RightAnswers works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 48 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Upland RightAnswers Reviews & Product Details Visit Website RightAnswers is the leading KCS v6 verified knowledge management platform purpose-built for complex enterprises needing scalable, AI-powered support solutions. With over 20 years of experience providing enterprise knowledge management solutions to some of the world’s largest companies. We have proven scalability to support customers in excess of 2M searches monthly with user populations of over 200,000. With flexible AI options including BYO AI, AI Approver Review, Gen Answers API, and more, RightAnswers transforms how organizations handle technical support. The platform seamlessly integrates across entire tech stacks, enabling L1 agents to handle L2/L3 issues while empowering customer self-service. Organizations can dramatically reduce resolution times, scale operations without adding headcount, and maintain perfect accuracy across exploding product portfolios. RightAnswers turns technical complexity into competitive advantage through intelligent knowledge creation, curation, and delivery. RightAnswers transforms support chaos into confidence by combining battle-tested knowledge management with intelligent AI, empowering both agents and customers to solve complex technical challenges at expert speed. Our KCS v6 verified platform turns every support interaction into a powerful resolution engine – enabling L1 agents to handle L2/L3 issues, slashing resolution times, and scaling support operations without adding headcount. While others offer tools, we deliver a complete solution that makes technical complexity your competitive advantage. Our Unique Selling Points (USPs) - KCS v6 Verified - 23 years of proven KM expertise across consulting & product - RightAnswers X- make knowledge available wherever agents work without added cost. - Connected Knowledge framework - Embedded and flexible AI options - Scalable, configurable enterprise ready Why RightAnswers is the right AI knowledge management platform for you: 1) Next-Generation Technical Support with Intelligent Knowledge Automation -Accelerate time-to-value: RightAnswers comes with 30,000+ pre-built knowledge articles (K-Paks), so you start seeing measurable value from Day 1. -Create and curate knowledge intelligently: With AI-driven content authoring, duplication detection, and AI knowledge lifecycle management, teams achieve up to 85% faster content creation and 90% faster quality control, ensuring your knowledge stays current, compliant, and clean. -Knowledge in the flow of work: RightAnswers seamlessly integrates with CRM, ITSM, and self-service systems, ensuring agents and customers access precise answers where they already work, cutting search time by nearly 50% and boosting resolution accuracy to 80%+. 2) Conquer Enterprise Complexity with Configurability that Fits You -Built for scale: Unlike other KM platforms, RightAnswers speaks the language of large, technical support organizations, built to support thousands of agents, complex workflows, and multi-system dependencies without friction. -Configurable to your reality: Every process, permission, and workflow can be tuned to your organization’s needs from role-based access control to automated retirement policies, ensuring security and governance at enterprise scale. -Connect your entire ecosystem: RightAnswers connects effortlessly with leading CRMs and ITSMs, ensuring every ticket, interaction, and self-service portal draws from the same accurate knowledge source eliminating silos and reducing escalations. 3) Knowledge Expertise that Drives Measurable Results -KCS leadership you can trust: As the world’s first KCS v6 Verified platform with certified trainers and consultants, RightAnswers embeds KCS best practices directly into your workflows, touching various focus points where knowledge is needed, enabling faster adoption and measurable performance improvements. -Backed by decades of innovation: With 23+ years of knowledge management and contact-center leadership, RightAnswers brings the proven frameworks replicable in various use cases to operationalize knowledge and scale globally. -Partnership beyond software: Our experts work with you to align strategy, metrics, and enablement, ensuring your knowledge program drives higher CSAT, lower cost-to-serve, and sustainable adoption across every department. * * * Product Website Upland RightAnswers Seller [Upland Software](https://www.g2.com/sellers/upland-software) Discussions [Upland RightAnswers Community](https://www.g2.com/products/upland-rightanswers/discuss) Languages Supported Arabic, Czech, Danish, German, Greek, English, Persian, Finnish, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Chinese (Traditional) Solution Type All-in-One Overview by Tiffany Young Show More ## Pricing Pricing provided by Upland RightAnswers. ### Knowledge Unlimited $45.00 1 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/upland-rightanswers/pricing) Upland Software Solutions (1) See how Upland Software products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Upland KCM SolutionBy Upland Software ](/sellers/upland-software/solutions/upland-kcm) Show More ## Upland RightAnswers Integrations (2) What do users say about integrations? Verified by Upland RightAnswers [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) Show More ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Enterprise (\> 1000 emp.) 4/3/2020 "Knowledge Management made easy" 5/5 What do you like best about Upland RightAnswers? We've been working with Upland RightAnswers for several years and absolutely love what the tool has to offer. With seemingly endless features (some of which we have yet to even tap into), it is never been easier to create and maintain knowledge. The support team is super easy to work with and is extremely responsive. They've been able to resolve almost all of our issues/concerns and have also built in some of our company's suggestions into future releases. Whether it's training, customization requests, or problem solving, Upland RightAnswers has you covered! Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? There is nothing that I dislike with Upland RightAnswers. Review collected by and hosted on G2.com. Recommendations to others considering Upland RightAnswers: I would highly recommend looking into seeing if RightAnswers would be a fit for you. Look into their products, meet with them to discuss options, test their tools out. The chances are high that Upland RightAnswers would be able to meet your needs. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? Our company supports over 2,000 products and we use RA to build out an expansive knowledge base for both our customers and internal Help Desk. With regular upgrades to RA, they continue to roll out new features that we can use to ensure our customers/Help Desk are able to find and use the resources needed to resolve issues and questions. There is also a vast collection of reports that we use to identify trends and opportunities in the knowledge space. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sabrina D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sabrina D.") SD Sabrina D. Knowledge Coordinator Mid-Market (51-1000 emp.) 3/30/2020 "Powerful Knowledge Management platform (and it's KCS verified!)" 5/5 What do you like best about Upland RightAnswers? There are quite a few points to note after working with the Upland team for a little over a year now. Their team is very knowledgeable about their tool and at guiding and advising their clients on best practices and specifics for their unique environment. The assistance of Support, our Customer Success Manager, and Technical Advisor has been invaluable in our KCS adoption using RightAnswers. The Community portal is packed with resources for someone new to using RightAnswers and the support team promptly handles any submitted requests or ensures the appropriate person follows up QUICKLY! All elements of the tool internal and external are managed through portals fully customizable to the specific needs of the organization. The reporting and analytics console built-in are fantastic as well. If you're looking for a powerful, all-inclusive Knowledge Management technology solution with stellar support, RightAnswers is your pick. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? No downsides or cons with RightAnswers to state as we've celebrated our 1 year RightAnswers anniversary as a customer! Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? Adopting the KCS methodology was a massive workflow shift for our organization in an attempt to better centralize, maintain, and reap the benefits Knowledge can have. Having one centralized system to streamline the sharing of information for internal and external users is exciting. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic IL Ian L. Mid-Market (51-1000 emp.) 5/27/2020 "Excellent KCS Workshop" 5/5 What do you like best about Upland RightAnswers? We contracted RightAnswers for KCS training for two groups of users on two separate occasions. Michelle Stumpf was our KCS trainer for both engagements and we had an excellent overall experience. Michelle was well prepared, easy to work with, and the training content had great depth and value. Our support team has successfully implemented KCS over the past year thanks to Michelle! Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? Based on our experience with 2 KCS Workshops, there were no downsides with working with RightAnswers. Review collected by and hosted on G2.com. Recommendations to others considering Upland RightAnswers: We highly recommend the KCS Workshop provided by RightAnswers. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? We have successfully changed our support processes to use KCS and rebuilt our knowledge base from the ground up. The RightAnswers training went a long way for our time and was a great investment. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 6/9/2020 "Fantastic Support Team" 5/5 What do you like best about Upland RightAnswers? I run the knowledge team for a very large, diversified call center. RightAnswers has made it easy for us to appeal to many different learning styles and to pivot quickly as changes occur. The product is constantly trying to improve and there's quite of bit of online training you can take at your leisure to build up your skills. Most importantly, I love the service I receive. No question is too elementary and the team jumps into action when I call. I feel like I'm their only customer. I feel valued, I feel heard, and I feel like my business really counts. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? I have dozens teams in my knowledge base, but because you can't filter the view by Taxonomy, we've had to get creative with our naming conventions. Also, the system tries to act like Google and it tries to act like Word, but falls a little short of both. You have to find some clever workarounds for a few things, but the support team is good to help come up with suggestions. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? Communicating information across company lines and across sites was impossible before RightAnswers. There were too many firewalls and restrictions in place. We used RightAnswers and with their security in place, we're now able to reach our intended audience safely and securely. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 5/22/2020 "A strong KMS with lots of potential." 4.5/5 What do you like best about Upland RightAnswers? The system has plenty of features that assist with multiple business sectors and choosing what works best comes easy and natural. The company's support and technology teams are very attentive and truly enjoy what they are doing. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? Sometimes I like to get my hands dirty and make changes to help progress my own business. Some of the widgets are not able to be customized in house; So not having the ability to effect some of those features becomes tedious at times. Review collected by and hosted on G2.com. Recommendations to others considering Upland RightAnswers: Its a solid KMS platform. It will take sometime to understand the whole picture, but once the pieces align it becomes a treat to use and admin. Understanding the ability of how your organization digests information is key to this product working efficiently. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? We are demonstrating the need for a KMS by providing our employees the ability to meet set KPIs. We are also able to assist clients with up-to-date information and the ability to quickly engage our workforce when information changes to prevent outdated procedures from causing issues. Being able to engage our large workforce quickly and efficiently because a go to in how we move information. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") IH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 5/22/2020 "Easily follow along, understand, and goes at a good pace for a 3 day workshop" 5/5 What do you like best about Upland RightAnswers? It was so easy to follow along and understand what was presented. Everyone could relate to the given scenarios. If the speaker was going too fast, she didn't hesitate to slow down and repeat anything she said (which did not happen much at all since everything flowed so nicely). The exercises really helped connect the dots to our organizations every day problems and learned how to properly and effectively address them. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? Absolutely nothing. Although this has nothing to do with the workshop itself, I was hoping to take the exam within a week of completing the workshop so that the knowledge we learned stays fresh. Due to COVID, the tests are proctored online so we have to wait a good 3 weeks before we can take the test. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? Through the workshop, I learned more knowledge on KCS which gave me a boost of confidence I needed in order to tackle every day challenges with other teams (and question the current state of our own program). With the knowledge and resources I have gained, I can take them with me and confidently answer questions/objections that arise which I couldn't answer before. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic GP Gary P. Business Process Specialist Enterprise (\> 1000 emp.) 5/27/2020 "Great class!" 4.5/5 What do you like best about Upland RightAnswers? The facilitator did an excellent job explaining the concepts, adding real-world examples, and answering our questions. And the program is quite well designed. I have been in project management for over 10 years, and I didn’t expect KCS to be so thorough. I expected details on the concepts, models, methods, etc… But the KCS training was essentially a step-by-step guide on how to implement KCS in an organization. Very impressive, and well worth the cost. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? Wish we could have met face to face, but the online format was still very effective. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? We are learning all about KCS models and implementing knowledge management to our org. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 5/4/2020 "An excellent Knowledge Management Platform supported by an engaged and knowledgeable team" 4.5/5 What do you like best about Upland RightAnswers? The product features are brilliant, but we equally value the ongoing engagement from the Right Answers team who continue to help us make the best use of their product to help deliver our ROI. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? The product is comprehensive and has excellent knowledge creation and optimisation features. I would like to see enhancements in the Administration Portal to make managing user access and reporting more efficient. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? To provide a trusted single version of the truth which can be communicated flexibly with Customers and internal colleagues providing both the convenience of self-service whilst also reducing operating costs. We have only been using the platform for a few months so are still in the benefit realization phase Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 7/28/2020 "Wonderful Service" 5/5 What do you like best about Upland RightAnswers? Knowledge Management and dashboards are very customizable. The Upland Analytics tool is completely remarkable. The customer service and agents with Right Answers are so helpful they want to see you succeed. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? The customizations could be more user friendly. This is a little touch for the average person to figure out some of the features. I had to personally train several employees over several days to learn how to use the features. Review collected by and hosted on G2.com. Recommendations to others considering Upland RightAnswers: You can not go wrong with this service. Give it a try! IT can only help you Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? We are able to streamline our support more easily and share our knowledge of our Tech departments. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Adam O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam O.") AO Adam O. Senior Technical Writer Financial Services Enterprise (\> 1000 emp.) 11/19/2019 "Top Tier Knowledge Management Tool" 5/5 What do you like best about Upland RightAnswers? Besides the comprehensive feature pack and thoughtfully laid out UI, working with the staff at Upland is what makes the difference. When they say they aim for 100% satisfaction, they mean it and will do whatever it takes to get it right! I have used several KM systems and this one is by far the best!! Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? In the past 3 years, I have yet to have an unpleasant experience... Review collected by and hosted on G2.com. Recommendations to others considering Upland RightAnswers: Let them show you how they can improve your current situation! Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? With the help of Upland and the RightAnswers team, we are changing our corporate culture to view KM as a core pillar that drives success. Whether in our call centers, management departments, or client care organization, RightAnswers has proven to be a powerful resource for all! The user experience is continually evolving to meet the needs of our business, and for the first time we have identified a drastic reduction in our call center's average handle times related directly to changes made to the KMS. These UI/UX changes resulted in a huge cost savings to our bottom line. The result is an annual return on investment far beyond the expense of the tool itself. What more could anyone ask for? Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Upland RightAnswers? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Upland RightAnswers ](https://www.g2.com/products/upland-rightanswers/discussions/new) GU Guest User What is RightAnswers used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-rightanswers-used-for) [ View all Discussions ](https://www.g2.com/products/upland-rightanswers/discuss) ## Pricing Options Pricing provided by Upland RightAnswers. ### Knowledge Unlimited $45.00 1 Users Per Month ### Knowledge Essentials $20.00 1 User Per Month ### Knowledge Creator $30.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/upland-rightanswers/pricing) Upland RightAnswers Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image") Confluence 4.1/5(4,368) [ Compare Now ](https://www.g2.com/compare/confluence-vs-upland-rightanswers) ##### ##### Upland RightAnswers Features Administration Database Management User, Role, and Access Management Performance and Reliability Compliance Policies and Controls Data Governance Data Security Access Management Knowledge Pages Templates Versioning and Version History Decision Trees [ View More Features ](https://www.g2.com/products/upland-rightanswers/features) ## Top-Rated Alternatives [ ![Confluence](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Confluence") Confluence 4.1/5(4,368) ](https://www.g2.com/products/confluence/reviews) [ ![Document360](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Document360") Document360 4.7/5(541) ](https://www.g2.com/products/document360/reviews) [ ![Guru](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guru") Guru 4.7/5(2,322) ](https://www.g2.com/products/guru/reviews) [ View All Alternatives ](https://www.g2.com/products/upland-rightanswers/competitors/alternatives) ##### Categories on G2 [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What kind of reporting and auditing capabilities are provided for device inventory, compliance status, security events, and policy changes?](https://www.g2.com/discussions/what-kind-of-reporting-and-auditing-capabilities-are-provided-for-device-inventory-compliance-status-security-events-and-policy-changes)[Which image optimization platforms work best for a media-heavy news or publishing site that needs bulk processing of hundreds of images per day at consistent quality?](https://www.g2.com/discussions/which-image-optimization-platforms-work-best-for-a-media-heavy-news-or-publishing-site-that-needs-bulk-processing-of-hundreds-of-images-per-day-at-consistent-quality)[What is the best platform for creating interactive presentations?](https://www.g2.com/discussions/what-is-the-best-platform-for-creating-interactive-presentations) [Which insurance suite platforms provide the best cloud capabilities for modern insurance operations?](https://www.g2.com/discussions/which-insurance-suite-platforms-provide-the-best-cloud-capabilities-for-modern-insurance-operations)[Which engineering document management platform is easiest for a remote engineering team to use on tablets and phones without forcing everyone to a desktop browser?](https://www.g2.com/discussions/which-engineering-document-management-platform-is-easiest-for-a-remote-engineering-team-to-use-on-tablets-and-phones-without-forcing-everyone-to-a-desktop-browser)[Pros and Cons Details](https://www.g2.com/products/upland-rightanswers/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)